{"data":{"items":[{"id":"0c6c76a5-4d07-4bca-856e-a4174ae09b86","excerpt":"Square Point of Sale (POS) — Terrible POS System — I have been trying to order a new card for days and I am still not able to. I’ve called customer service at least 7 times and I’ve been told over and over they will either email me or call me back and no one ever does. Customer service is terrible. After being with Squ","url":"https://apps.apple.com/us/app/id335393788?see-all=reviews","role":"pain","weight":1.0489084,"occurredAt":"2026-09-11T01:18:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.5491667,"matchedPatterns":["terrible","solution:service"],"statement":"Customer service is terrible.","title":"Square Point of Sale (POS) — Terrible POS System","body":"I have been trying to order a new card for days and I am still not able to. I’ve called customer service at least 7 times and I’ve been told over and over they will either email me or call me back and no one ever does. Customer service is terrible. After being with Square for years I’m ready to cancel my account over this terrible customer service.","authorHash":"c094b9743148408fed32434f2653a8ed","rating":1,"offTopic":false},{"id":"2bd5194e-e957-4eae-9e45-29d8c2e34b2e","excerpt":"Clover Go - Dashboard & POS — Don’t go with clover — BE AWARE OF CLOVER!!!\n\nCLOVER HAS A LOT OF HIDDEN FEES AND CHARGES. THEY CHARGE YOU FOR ALMOST EVERYTHING. DO NOT GO WITH THEM, THEY ROB BUSINESSES IN ANY POSSIBLE WAY THEY CAN!!!\n\nCUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE","url":"https://apps.apple.com/ca/app/id969311778?see-all=reviews","role":"pain","weight":0.8968246,"occurredAt":"2025-12-02T16:31:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/POS & payments","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.46954167,"matchedPatterns":["terrible","product:Clover Go"],"statement":"CUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE CALL END BY ITSELF AUTOMATICALLY.","title":"Clover Go - Dashboard & POS — Don’t go with clover","body":"BE AWARE OF CLOVER!!!\n\nCLOVER HAS A LOT OF HIDDEN FEES AND CHARGES. THEY CHARGE YOU FOR ALMOST EVERYTHING. DO NOT GO WITH THEM, THEY ROB BUSINESSES IN ANY POSSIBLE WAY THEY CAN!!!\n\nCUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE CALL END BY ITSELF AUTOMATICALLY. BE AWARE OF THEM.","authorHash":"41f24aeb1ea5dc381fe7ea621d63ffbf","rating":1,"offTopic":false},{"id":"bc91bbec-4818-41fe-811f-2225f5313385","excerpt":"Stripe Dashboard — Awful Support and System Management — Stripe has been a nightmare to deal with. My account has been locked for months for minor issues and I’ve reached out to support five+ times with zero response. The lack of communication and customer service is completely unacceptable.\n\nDO NOT USE STRIPE AS YOUR ","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"pain","weight":0.7786533,"occurredAt":"2025-09-04T00:02:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.44241667,"matchedPatterns":["missing_feature","product:stripe"],"statement":"The lack of communication and customer service is completely unacceptable.","title":"Stripe Dashboard — Awful Support and System Management","body":"Stripe has been a nightmare to deal with. My account has been locked for months for minor issues and I’ve reached out to support five+ times with zero response. The lack of communication and customer service is completely unacceptable.\n\nDO NOT USE STRIPE AS YOUR PAYMENT PROCESSOR!!!","authorHash":"1f061a853c34dc3f592b73f725afea8d","rating":1,"offTopic":false},{"id":"3c2b2ed2-2693-4f8c-aba4-97233d7a7a78","excerpt":"Stripe Dashboard — Bad service — Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"pain","weight":0.6701034,"occurredAt":"2026-08-31T14:59:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"recommendation_request","painScore":0.41833332,"sentiment":-0.33333334,"confidence":0.47245833,"matchedPatterns":["recommend","terrible","product:stripe"],"statement":"Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app","title":"Stripe Dashboard — Bad service","body":"Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app","authorHash":"ac2ddc39e1d4ac65553df97ed0be8a91","rating":1,"offTopic":false},{"id":"6f0f5a98-7153-42bc-92bf-7572fb8729a5","excerpt":"Stripe Dashboard — Tap to pay — I use tap to pay for my business and since I had an iPhone update it hasn’t worked and so far the customer service I have received from stripe is awful they don’t care your just another no to them","url":"https://apps.apple.com/gb/app/id978516833?see-all=reviews","role":"pain","weight":0.6595071,"occurredAt":"2026-03-14T07:51:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/POS & payments","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.34529167,"matchedPatterns":["terrible","product:stripe"],"statement":"I use tap to pay for my business and since I had an iPhone update it hasn’t worked and so far the customer service I have received from stripe is awful they don’t care your just another no to them","title":"Stripe Dashboard — Tap to pay","body":"I use tap to pay for my business and since I had an iPhone update it hasn’t worked and so far the customer service I have received from stripe is awful they don’t care your just another no to them","authorHash":"95dde4ac81655b65128c4a28af884e32","rating":1,"offTopic":false},{"id":"2d91d4b8-12f8-4844-8922-6663642fed81","excerpt":"QuickBooks GoPayment POS — Horrible customer service - TAP TO PAY DOESN’T WORK! — I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue. \n\nZero answers and it seems like everyone I talk to has never e","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-06-13T00:12:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — Horrible customer service - TAP TO PAY DOESN’T WORK!.","title":"QuickBooks GoPayment POS — Horrible customer service - TAP TO PAY DOESN’T WORK!","body":"I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue. \n\nZero answers and it seems like everyone I talk to has never even looked at this app before. \n\nCompletely useless. \n\nAs a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem. \n\nYou might as well try out stripe or one of the other payment processors because this app is junk!!!\n\nOh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!","authorHash":"940e900d67e65519a61faeb5eba02888","rating":1,"offTopic":false},{"id":"9bd047e9-df94-44c9-a347-04e17ea9ce82","excerpt":"QuickBooks GoPayment POS — Bullies. — Worst customer service. Got approved on July 17th, made 2 transactions, both transactions were placed on review, account was closed on 19th (2 days later) no explanation why the account was closed.  Called customer service, 40 min wait time. Was told its a business decision and fun","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-07-21T23:36:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"Worst customer service.","title":"QuickBooks GoPayment POS — Bullies.","body":"Worst customer service. Got approved on July 17th, made 2 transactions, both transactions were placed on review, account was closed on 19th (2 days later) no explanation why the account was closed.  Called customer service, 40 min wait time. Was told its a business decision and funds will be released after 180 days. Asked for a supervisor, was told they do not have supervisors. \n\nAccount closed with no explanation.\nFunds held for 180 days, no explanation.\nRude customer service, no supervision.\nNever asked for any supporting documents to prove my case. \n\nPlease look elsewhere. You don't want this headache","authorHash":"32eddc370bcea3e8e39c66e7dc8aafde","rating":1,"offTopic":false},{"id":"490f599b-b207-4b39-ae98-4a138177a671","excerpt":"Clover Go - Dashboard & POS — Worst Customer Service — If I can only rate 0 I will! Very unprofessional customer service. I mentioned to the customer service rep that her background is noisy what she did is she told yes it is noisy I will transfer you now and just like that she transferred me to another rep. Then the 2","url":"https://apps.apple.com/ca/app/id969311778?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-07-15T02:33:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Clover Go"],"statement":"Clover Go - Dashboard & POS — Worst Customer Service.","title":"Clover Go - Dashboard & POS — Worst Customer Service","body":"If I can only rate 0 I will! Very unprofessional customer service. I mentioned to the customer service rep that her background is noisy what she did is she told yes it is noisy I will transfer you now and just like that she transferred me to another rep. Then the 2nd rep also transferred me because he said I was in the wrong department. They are not courteous at all and don’t know the meaning of customer service!","authorHash":"ee6f4a45b8b8ec771628ffe114945f90","rating":1,"offTopic":false},{"id":"c7882b82-d524-4926-8776-d3457b11875c","excerpt":"Stripe Dashboard — If I could rate zero I would — The absolute worst customer support and internal support 🤮🤮 -trying to get ahold of an agent on the phone F.\n-putting the merchant first F.\n-holding your money that you add to your account to cover charge backs and refunds is about the only thing they are good at. They ","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-07-21T05:33:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0,"sentiment":0,"confidence":0.38,"matchedPatterns":["product:stripe"],"statement":"The absolute worst customer support and internal support 🤮🤮 -trying to get ahold of an agent on the phone F.","title":"Stripe Dashboard — If I could rate zero I would","body":"The absolute worst customer support and internal support 🤮🤮 -trying to get ahold of an agent on the phone F.\n-putting the merchant first F.\n-holding your money that you add to your account to cover charge backs and refunds is about the only thing they are good at. They contradict themselves and lock you into account so they can claim that they have more clients. \nFail to tell you that all your funds are in one single account with every other business working with them. \nClaim they are there if you need any help but ignore all your requests for help making sure you are doing everything correct. \nIf you don’t want your hard earned money took run as fast as you can and find a different payment processor cause stripe is just thrives in ties!","authorHash":"baa0beb1fffc0a9e4d22dab2a42851bc","rating":1,"offTopic":false},{"id":"6bca60c8-e59f-4e06-a01f-0f3b4bf4ed7e","excerpt":"Stripe Dashboard — Great… when it works — Update: “emails are typically responded to within 24 hours.” The email that they responded with was almost fully a copy and paste from their support page that does absolutely nothing to help resolve the issue. \n\nSo, I’ve been using stripe for about 4 years now, and it’s great, ","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2025-06-21T14:37:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0,"sentiment":0.05263158,"confidence":0.38,"matchedPatterns":["product:stripe"],"statement":"Terrible customer service and support","title":"Stripe Dashboard — Great… when it works","body":"Update: “emails are typically responded to within 24 hours.” The email that they responded with was almost fully a copy and paste from their support page that does absolutely nothing to help resolve the issue. \n\nSo, I’ve been using stripe for about 4 years now, and it’s great, until they randomly say your password isn’t working and then lock you out of the system so you can’t track your payments and there’s no way to contact support without submitting a claim that will take who knows how long, all the while your payments are locked up. Terrible customer service and support","authorHash":"606bf7c36e206b7465da8b4539cdf7af","rating":1,"offTopic":false},{"id":"250fdb76-91db-43f3-89a2-38e46dda1420","excerpt":"QuickBooks GoPayment POS — Glitchy app no customer service — If you ever have issues processing payments and need customer service help there is none. There customer service has no knowledge other then what a cheap AI can spit out.","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.30833334,"occurredAt":"2026-03-27T18:56:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.23125,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — Glitchy app no customer service.","title":"QuickBooks GoPayment POS — Glitchy app no customer service","body":"If you ever have issues processing payments and need customer service help there is none. There customer service has no knowledge other then what a cheap AI can spit out.","authorHash":"f53ae5d05ca518321d83ae5ba93d6f7e","rating":1,"offTopic":false},{"id":"1311172b-fbf5-4ef2-84f2-a93f3d1f68e2","excerpt":"Stripe Dashboard — Bogus UCC — Stripe placed a lien on our business account without verifying the valid of the debt of which was invalid. It placed a lien on the account without communication with company. Poor customer service.","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"pain","weight":0.28959167,"occurredAt":"2026-09-10T02:48:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.228625,"matchedPatterns":["product:stripe"],"statement":"Poor customer service.","title":"Stripe Dashboard — Bogus UCC","body":"Stripe placed a lien on our business account without verifying the valid of the debt of which was invalid. It placed a lien on the account without communication with company. Poor customer service.","authorHash":"623058b01ea2e027e550b9b387c8b102","rating":1,"offTopic":false},{"id":"858ac843-71aa-4bd0-9d1f-8190e780cc3d","excerpt":"Stripe Dashboard — Payout — Worst customer support experience its been weeks since the payment has been made and still the money hasn’t arrived and hold account. No refund are atleast sent to confirmed","url":"https://apps.apple.com/gb/app/id978516833?see-all=reviews","role":"pain","weight":0.287,"occurredAt":"2026-10-08T08:46:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.205,"matchedPatterns":["product:stripe"],"statement":"Worst customer support experience its been weeks since the payment has been made and still the money hasn’t arrived and hold account.","title":"Stripe Dashboard — Payout","body":"Worst customer support experience its been weeks since the payment has been made and still the money hasn’t arrived and hold account. No refund are atleast sent to confirmed","authorHash":"1f26a3685ca18ef2335f344ed4b4f83a","rating":1,"offTopic":false},{"id":"f122d6ed-7c49-4dcb-9c4e-7013fcd71f56","excerpt":"Stripe Dashboard — Customer support is bad — App and software in general is over complicated. Customer support only via email and very inefficient. Not recommended at all.","url":"https://apps.apple.com/ca/app/id978516833?see-all=reviews","role":"pain","weight":0.27772304,"occurredAt":"2024-11-13T16:51:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.1983736,"matchedPatterns":["product:stripe"],"statement":"Stripe Dashboard — Customer support is bad.","title":"Stripe Dashboard — Customer support is bad","body":"App and software in general is over complicated. Customer support only via email and very inefficient. Not recommended at all.","authorHash":"4ac53865d20fe316874b1b8286008097","rating":1,"offTopic":false},{"id":"283f1f4f-ecbb-4efd-993e-f3aa29d7f3a6","excerpt":"Clover Go - Dashboard & POS — Worst Customer support — They talk in a way that makes you lose patience, and after making you wait for 20 minutes, they just cut the call on your face.","url":"https://apps.apple.com/ca/app/id969311778?see-all=reviews","role":"pain","weight":0.26372498,"occurredAt":"2026-03-06T23:19:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.188375,"matchedPatterns":["product:Clover Go"],"statement":"Clover Go - Dashboard & POS — Worst Customer support.","title":"Clover Go - Dashboard & POS — Worst Customer support","body":"They talk in a way that makes you lose patience, and after making you wait for 20 minutes, they just cut the call on your face.","authorHash":"51c65f58a0d737f289a525f60a8d5770","rating":1,"offTopic":false},{"id":"1a2b53eb-c8fe-4c27-ac41-d4ce34c9337b","excerpt":"Stripe Dashboard — Close account — No details on how to delete an account. Customer service is slow to respond and the answer is never what you asked about","url":"https://apps.apple.com/us/app/id978516833?see-all=reviews","role":"pain","weight":0.1977,"occurredAt":"2025-06-06T22:15:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.16475,"matchedPatterns":["product:stripe"],"statement":"Customer service is slow to respond and the answer is never what you asked about","title":"Stripe Dashboard — Close account","body":"No details on how to delete an account. Customer service is slow to respond and the answer is never what you asked about","authorHash":"0ce83bbb23227a66b80c3dc495f27eb5","rating":1,"offTopic":false},{"id":"f1401477-5854-4da7-93ad-42e8ee1cb05c","excerpt":"Stripe Dashboard — Terrible customer service — Resorts to AI for everything, businesses need 24/7 support to access there money if there’s issues. Do not recommend","url":"https://apps.apple.com/au/app/id978516833?see-all=reviews","role":"pain","weight":0.19465,"occurredAt":"2026-08-03T02:56:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/POS & payments","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.17175,"matchedPatterns":["product:stripe"],"statement":"Stripe Dashboard — Terrible customer service.","title":"Stripe Dashboard — Terrible customer service","body":"Resorts to AI for everything, businesses need 24/7 support to access there money if there’s issues. Do not recommend","authorHash":"cd43f7ab16c871291426a47a2ab151cc","rating":1,"offTopic":false},{"id":"386c9b9b-e716-4b20-a1a9-9e12ae112b86","excerpt":"Stripe Dashboard — Not the best — Only basic information available. Not  easy to understand or navigate. The customer service is completely useless","url":"https://apps.apple.com/gb/app/id978516833?see-all=reviews","role":"request","weight":0.169425,"occurredAt":"2026-01-26T10:11:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/POS & payments","intent":"other","painScore":0.08,"sentiment":-0.2,"confidence":0.156875,"matchedPatterns":["product:stripe"],"statement":"The customer service is completely useless","title":"Stripe Dashboard — Not the best","body":"Only basic information available. Not  easy to understand or navigate. The customer service is completely useless","authorHash":"e9076eec96be49857fcb0094969ecf0d","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":18}],"total":18}}