What users complain about in Square Invoices: Invoice Maker

Money tab not working

The money tab freezes the whole app for the past few days.

Forced subscription

Forced into upgrading for more money with no way to decline. I’ll be looking for a new service. I didn’t not agree to be upgraded, therefore I consider it theft.

Horrible company

I’ve had the worst experience with this company they close my account without any explanation. I verified my business my current project that the customer use to pay and now over $9000 that’s been paid successfully is being held for me for 60 days. I won’t receive it until at least November 22, 2026. I am speechless when it comes to not knowing what I could even do legal that they owe me without just waiting till November 22 because of their small Print and their agreement when you sign up I’m a legitimate company that’s verified every single transaction which is only been from this one company that I’ve been using them for five payments only three have been successfully transferred to my account. The last two total over $9300 is now being held hostage. This company is not one to trust.

Don’t get

Account was closed for it bout explanation. Number was blocked and when I called from another number the customer service said they block your number when they block your account so there’s nothing or no one you can speak to about the matter either .

Time waster

Many times now I have turned off the payment on the app and again my money is stuck on the app.

Extremely Disappointed — This Feels Like Bait and Switch

Extremely Disappointed _This Feels Like Bait and Switch For the second time, I feel Square has pulled the rug out from under hemp-related businesses after allowing us to build our operations around its platform. Businesses like ours trusted Square with our payment processing, customer database, transaction history, marketing programs, subscriptions, and other critical parts of our day-to-day operations. Square benefited from our processing fees and business for years, but when policies change, there seems to be very little consideration for the businesses that relied on the platform. Now the burden is suddenly placed on us to download and preserve our own customer information, transaction history, marketing subscriber data, and other important business records before access is affected or lost. That is what bothers me most. Square encourages businesses to build an entire ecosystem on its platform, but apparently that relationship can change very quickly when Square decides it no longer wants to support a particular industry. Hemp businesses are legitimate businesses with employees, customers, rent, inventory, taxes, vendors, and years of customer relationships. We deserve reasonable notice, transparency, and a responsible transition process — not to simply be treated as expendable after Square has profited from our transactions. This is the second time I have experienced this type of treatment from Square, and it has seriously damaged my trust in the company. My advice to other business owners: do not assume that because your customer information, transaction records, marketing lists, and subscriptions are inside Square today that you will always have convenient access to them. Maintain independent backups of everything important to your business.

AI Customer service took my money

The wrong customer at the same business paid the wrong bill. I refunded the money and didn’t have it in the Square account. They pulled money directly from my connected account and overdrew the account. My business gets paid once per month, and I received overdraft fees for every day after. When I contacted customer service an AI responded that I was responsible for these fees and asked if there was anything else. It irritated me and it made me want to cancel the service.

Square won’t release my money

Square won’t release the funds I was legitimately paid. After creating the app and giving all I mean ALL my information they wrote back and said that wasn’t enough. My ID, social security, the information of the customer and still nothing. Look on Reddit. I wish I did before creating this account. Do yourself a favor and go somewhere else

All the fees

Make sure if you get this application Square Invoicing. Unless you can afford to lose 10% anytime you get a payment through the app All the fees are Garbage and I will find another app that will not do this to me for invoicing. It’s unbelievable. It’s really sad. And they’re making money off of your money even more than you ever thought.

System failure

Needs a system reboot or update

Always trouble

Never works right unless I pay for the service, which they already take a percentage on the charge why should i then also pay a subscription just so it works properly. Corporate greed at its best

Rate changes significantly raised

I used to pay $20 per month for the services I needed. They automatically force me to swich over to a service that’s $100 per month with a bunch of additional services that I dont even need. If you only need to send invoices and book keeping there’s plenty of other services you can use! Shop around

Almost there

Very hard to edit payments if you input the wrong info

App sent an automatic payment to my old bank even though i wasn’t enrolled in automatic deposits.

Lost money because of this app. and they have no support, if you like losing hundreds to thousands of dollars and raking with lawyers then this is the place to go.

Absolutely horrible support

Had to move to a different invoice program after square repeatedly lied and refused to take accountability and then tried to default the account after we refunded the customer, they then went past the maximum 7 days to process said refund, it was not until I showed literal evidence within the app that they admitted fault and still took no accountability. had we not had a good relationship with this customer, we could have had our business reputation tarnished. Do not use square.

Customer

Sucks can’t withdraw for over a week now customer service sucks don’t waste your time better cheaper platforms available don’t use this one

Have backups ready, don’t put much hope in Square.

The software? Great. The options and benefits of Square, great? The hoops and inconveniences you have to jump through for a ‘free’ service? Not great. After days of submitting supporting documentation, bank statements, my customers contact information, material from my business and explanations, I was approved by Square’s internal review. Thank goodness after the time I invested to successfully prove them that I wasn’t some third world country fraud scheme…only to try to use the software once more and receive notification my account was being closed. Just save your time and effort and go elsewhere. My experience with Square has been so disappointing.

Difficult to use

No helpful tips of how to use it. You waste a lot of time trying to figure it out.

A living hell

The worst system ever no one to contact and they took double the amount of money for a refund out of my account would never deal with this company again no customer support no technical support stay far away

Can’t delete invoices

Once you make an invoice it’s impossible to delete so now I have a random $5900 invoice that I don’t want. So now my outstanding bill is off by $5900.

Terrible

Customer service is horrible. Fees are too high and there is nothing that makes square stand out

Wrong way to do business

Square never asked me to start charging me a monthly fee plus a transaction fees. This is unacceptable.

Sucks donkey balls

They are exstreamly over priced no customer service and make figuring out exactly how much $ in fees to them that have been paid by the customer unnecessarily difficult I suspect because they charged me 40 grand for essentially nothing

DO NOT RECOMMEND

This is a horrible company. 10/10 do NOT recommend using them! They will shut your account down and even if you send in proof of everything for your business they will still shut it down and deactivate it! My grandmother passed away out of state and I needed the money in my account to travel and they will not release my funds to me! So think twice before you use square cause they will screw you over! They do not have compassion for anyone. So just keep that in mind before You make the decision to run your business using them! Couldn’t imagine what would happen if you needed to pay taxes and use that money and they won’t release the money for you to pay bills! Be very careful !

Transaction Fees

I love using square but honestly it’s missing 1 key thing: lower transaction fees. You’re charged when receiving money AND when you transfer it to a bank account. It seems very greedy

App trying to force me to update iOS

I have been using Square for my business for 10 years. It’s amazing. The Invoices app is pretty great for the most part. I am sad I can’t manage my square banking balances on their app, but it’s not a big deal. My business does not rely on small transactions that involve the tap to pay function on the app. So I never use that. But now the app has an incessant pop-up telling me to update iOS in order to fix the tap to pay feature, which I never use. I really don’t want to update iOS as I really like the version that I’m on. It’s a shame because it seems like I can’t use this app anymore because of this.

Contracts don’t hold.

We have terms and conditions, we have verbal and written agreements about canceling. Client chooses to cancel and then square pulls the deposit from our account. Absolutely bs We will be canceling all accounts and using another provider.

Horrible customer service

If you ever have to dispute a charge, they treat you like a criminal and you have to wait 90 days just for a decision.

Unable to stop recurring charges

I tried a membership option for a nonprofit I run and I stopped the membership option last year, but, they keep charging people. There appears to be no way to stop these charges.

Features don’t work well

The cancelling feature does not work well, this results in people getting billed when they should not be billed.

Very high fees no warning

Awful first experience

Worst and fraud company

They are fraud company they hold the customer payment and than keep it for long time and asking for information even provided all details still keeping money dont use this company

Annoyingly slow

The browser version is becoming slower and slower and constantly freezing up. Every update seems to be a backwards step. No difference if you have a 50Mbps or 500Mbps connection. No difference what browser you use or if you have a high spec PC or Mac. Beyond frustrating when you’re trying to create your invoices and send them off.

Unhelpful when it comes to chargebacks

Bad communication when it comes to chargebacks and Not sure if it’s the banks or square up but the fees are way too high! The app is fab though and very useful but I think the rates need to go down Thanks

Square invoices

Absolutely horrible services after years and years of using this service with no issues. When I started to make some money they decided to hold a percentage of my money for 120 days. This is being help even after I pay the fee to use this service. Don’t waste your time

Card reader does not work

The system is good in principle. Unfortunately, it no longer works. The reader pairs with iPhone but the app does nothing and invoices cannot be paid via the reader. Seems to be a problem since iOS 14.6 update. Following the troubleshooting video achieves a connection once only, then it fails when visiting a client. I was advised to contact customer services and they told me to buy a new reader. I’m looking at other platforms.

Confusing and limited

Super confusing and can’t do half the stuff I want to with it

Language

I can’t make invoices in English, this is really bad for business, how come devs can’t program something this easy???

Square is a top target for fraud

They keep holding our payments claiming “suspected fraud”. Square is used for a lot of fraud, apparently, so it affects all of their customers. After a couple weeks of questions and submitting documents they release the funds, by my employees need to pay RENT, the need to buy FOOD. I HATE SQUARE. 🤬

Money held up

I sent an invoice to a client with a very detailed breakdown of service and then my client pays immediately!! I was so greatful as I need the money very badly and square put a hold on it. Someone is trying to scam me by paying me?! Come on, it needs to be in my account asap. With the high fees for everything and now this, I think I’ll be using a different optionn