{"data":{"items":[{"id":"186b06ee-6ba4-4f0e-ba27-fd44ba33a0ef","excerpt":"Hootsuite - Social Media Tools — Poor customer service — I bought the app a few months ago. I emailed customer service numerous times for automated response each time. I called and spoke to someone and then received an invoice even though I already purchased the business plan that is not working because they still have","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2018-07-25T19:16:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Hootsuite"],"statement":"RIDICULOUSLY FRUSTRATING!!!!!!!!!","title":"Hootsuite - Social Media Tools — Poor customer service","body":"I bought the app a few months ago. I emailed customer service numerous times for automated response each time. I called and spoke to someone and then received an invoice even though I already purchased the business plan that is not working because they still have it in their system as the free version. It is impossible to get a hold of anyone to remedy any problem. DON’T pay for the service because you won’t get it. I even tried to get apple involved and they refused to get involved. RIDICULOUSLY FRUSTRATING!!!!!!!!!","authorHash":"9de43e2df8ae92bc8179ff6e7f902c2a","rating":1,"offTopic":false},{"id":"5a1f4740-60c5-40ac-aba0-74833a30d208","excerpt":"Hootsuite - Social Media Tools — Scam — I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them by","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.60912657,"occurredAt":"2018-09-27T18:59:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.43509042,"matchedPatterns":["product:Hootsuite"],"statement":"Hootsuite - Social Media Tools — Scam.","title":"Hootsuite - Social Media Tools — Scam","body":"I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them by email asking twice to have my account cancelled. Both times was told I have to do it online. I go to the mobile version of the site, can’t cancel. I changed it to desktop mode and it’s so buggy I still couldn’t find a way to cancel. Called their service number, sat on hold for 10 min and then left a message. They say they’ll call back “in order of your call” and it’s been 2 hours during their business time. I’ve spent most of my day just trying not to be charged again and I’m still apparently signed up :/","authorHash":"2589df6860d184b3ab30d3425a2e0fbf","rating":3,"offTopic":false},{"id":"2bbf8474-6969-4ede-adff-0a5b9aeab2dd","excerpt":"Hootsuite - Social Media Tools — Don’t give them your credit card information — I would NOT recommend this app/ site. When they first launched they were amazing. You could have a free account with limited functions. But it was great. Now whoever is running the company doesn’t care about their customer base. My free acc","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"request","weight":0.5662,"occurredAt":"2024-08-14T22:50:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"recommendation_request","painScore":0.14,"sentiment":-0.2,"confidence":0.49666667,"matchedPatterns":["recommend","product:Hootsuite"],"statement":"I would NOT recommend this app/ site.","title":"Hootsuite - Social Media Tools — Don’t give them your credit card information","body":"I would NOT recommend this app/ site. When they first launched they were amazing. You could have a free account with limited functions. But it was great. Now whoever is running the company doesn’t care about their customer base. My free account got switched to $180 a year. Okay fine. I just saw my Amex today. I got charged $1266 for the year!!! 7 times more in just 1 years time. They have no support. No one answering. Just stuck in a loop of FAQ pages online. I’m shocked and disappointed in the direction of this company. I logged into cancel. And it shows “we will miss you. But you can use your service for the next 12 months” since you already paid for it. And we have no intentions of refunding your money!! As a business owner who’s being hit with inflation and a lagging Economy. I just don’t have the funds to cover this. I’m really at a loss.","authorHash":"da88bf0863ecc819c3c91677c0e81761","rating":1,"offTopic":true},{"id":"02475884-cf39-477a-8299-abf0cad35705","excerpt":"Hootsuite - Social Media Tools — Charged annual fee unknowingly — I echo the reviews about the exorbitant fees (annual lump sum) debited without informed consent. I was debited $1998 for an annual subscription I attempted to cancel through multiple avenues within the trial period. It seems like the app has deliberately","url":"https://apps.apple.com/au/app/id341249709?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-01-29T04:32:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Hootsuite"],"statement":"It seems like the app has deliberately made it very difficult to cancel as I believed I had canceled yet still got charged.","title":"Hootsuite - Social Media Tools — Charged annual fee unknowingly","body":"I echo the reviews about the exorbitant fees (annual lump sum) debited without informed consent. I was debited $1998 for an annual subscription I attempted to cancel through multiple avenues within the trial period. It seems like the app has deliberately made it very difficult to cancel as I believed I had canceled yet still got charged. It is impossible to contact someone directly and I am very stressed to be out of pocket by this amount for a service I never used. A huge cost and amount of emotional turmoil for nothing. Be very careful when signing up for this app.","authorHash":"d7fd14723753ec079a5f61145bec50d4","rating":1,"offTopic":false},{"id":"60db547d-6cdf-4810-b610-a6c9bc83cb53","excerpt":"Hootsuite - Social Media Tools — Shocked — I was not even aware my account was active and got billed $400+ a year later! Trying to rectify this I emailed them only to realise they are extremely difficult to reach and have no email. No idea how to cancel the account and I went trough my apple subscriptions to make sure ","url":"https://apps.apple.com/au/app/id341249709?see-all=reviews","role":"pain","weight":0.43066666,"occurredAt":"2021-05-21T14:19:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.38,"matchedPatterns":["product:Hootsuite"],"statement":"No idea how to cancel the account and I went trough my apple subscriptions to make sure I didn’t fave any and never fount hootsuite on there!","title":"Hootsuite - Social Media Tools — Shocked","body":"I was not even aware my account was active and got billed $400+ a year later! Trying to rectify this I emailed them only to realise they are extremely difficult to reach and have no email. No idea how to cancel the account and I went trough my apple subscriptions to make sure I didn’t fave any and never fount hootsuite on there! Just furious atm at the amount of money that was taken for a service I never used. Someone please contact me!","authorHash":"c4141c4bc991b2ea0107ddba3d1a9783","rating":1,"offTopic":false},{"id":"67d9fc92-b31b-4dde-9d11-abd22445744c","excerpt":"Hootsuite - Social Media Tools — Not a fan — Tried it and did not like it. Free trial turns into cancellation and then you continue to get billed $29 per month. Guess i will have to dispute charges through bank. And it’s impossible to get in touch with the company.","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.33060002,"occurredAt":"2018-08-24T13:21:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.261,"matchedPatterns":["product:Hootsuite"],"statement":"And it’s impossible to get in touch with the company.","title":"Hootsuite - Social Media Tools — Not a fan","body":"Tried it and did not like it. Free trial turns into cancellation and then you continue to get billed $29 per month. Guess i will have to dispute charges through bank. And it’s impossible to get in touch with the company.","authorHash":"db484f9fef7a9cdb513ea2f8f010178d","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}