What users complain about in Service Fusion

Fix uploading photos

Trash app wont let us upload pictures now. Fix this now or were changing services and the other company too were gonna knock it down if you dont fix this. Such a god awful trashy garbage app.

Many glitches

The app glitches constantly. I can get it to log me out every time. It is slow to load all pages.

Slow

App is always super slow never saves any of the information that I put in there. The photo section the delete button doesn’t work. This app needs a major update and it needs to be updated regularly. I’m always constantly having issues with it and if you added a feature to wear when you upload something or a piece of information it would save when you have service. cause I don’t always have service in areas.

Needs serious improvement

We use this app for work its extremely slow to upload pics or basically do anything on . If you really have used this app and your not just some one who has a vested interest in its success writing a phoney glowing review , theres no way you'd rate it anything other than 1 maybe 2 stars .

Useless when you are out of cell service range

This software is 100% useless when you are out of cell service range.

Pro User

I have tried for one month only. Then, I had to leave due to several reasons. 1. Characters (tittle bars) were too small (no adjustable) on mobile app that made my eyes very tired. 2. All characters were in RED FONTS. That also contributed to my eyes tiredness. 3. Poorly UI - tittle bars were not bold to contrast with others. Thus, it took little time for me to look for the tabs. That were also applied true to “Inventory management features”. The tittle bars were in tiny fonts. It was very hard to read on mobile app. On the other hand, I love 95% of the features. I regret to leave it. I wish they could correct above issues. Then, I will come back.

Not a bad app

This app works great for the most part. The one thing I wish they would add on a job status option screen they had a cancellation option.

Terrible

Service fusion had had the ability to be a good program but it falls short on all accounts. The reporting is terrible and it can’t manage sales tax. Find a different program for your business.

Lacking simple features despite being years old

I use this app as an audiovisual service technician. I use it to clock in and out daily, which has always been reliable no matter signal quality. Unfortunately, there is no feature to go back and change when I clock in/out when I do forget to. Another simple feature I would really appreciate would be notifications right when my boss assigns me tasks/jobs. Sometimes I check this app in the morning and there is nothing there. Three hours later, there is. Sometimes my managers are so busy, they forget to communicate that. A simple app notification would be great. Theres a cool notes feature per job, but we frequent these locations often. Under info -> customer details, we are able to pull up all old job docs. It would be great if there was a notes tabs so we pull up all previous notes listed without visiting old jobs. That would help us scroll through tips while we revisit these sites. Please add more features!

Room for improvement

The app overall is ok. My main gripe about the app is that I wish it would notify you when a job has been added. I don’t use the app day to day like our techs so I don’t check it often. Being notified of dispatch adding a job to me would be very beneficial.

NEEDS MORE DESKTOP FEATURES

The mobile app is very limited. Biggest complaint is no Dark mode for both desktop and mobile. We are in 2024 and don’t like being blinded by the bright white light all the time. Also, in mobile it’s frustrating having to click “more” if I want to keep scrolling for customers. Just show all of them at once! I wish Service fusion was more like Monday . Com

Poor usability

App does not work well. Will not work if you have no service, no off-line mode. Barely works if you have bad service. Will only let you post 15 pictures at a time and takes forever for a them to load, it won’t load them in the background so you have to sit there and wait. Recently, it won’t let me post pictures at all. This app is slow and poorly built.

Just tap app support above and see

Very frustrating app to use Works ok only with great cell signal which is not a reality at different job sites Without GREAT cell service over 4 bars GOOD-LUCK trying to figure out where your next call is I have to drive around for miles till I get a great 5G signal for service fusion to connect Half the time need to drive to the nearest Mcdonalds for wifi just to upload photos into service fusion And its not a phone issue all my other apps work great and even upgraded to a 5G brand new phone hoping that would help. Same issue even with upgraded phone. And same problem across the whole company with all our field technicians

Not user friendly

This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load each page or to change status of my service call. Another is that there isn’t an option for push notifications so if anything changes or another job it’s added then I’m let unaware until my boss lets me know or I refresh the jobs page. The navigation is touch and go when it comes to trying to find out where to go for my next call. Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.

Doesn’t work well

The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none. One more thing, the app often doesn’t open or freezes. Fusions alway say your phone isn’t up to date. That’s not true. My phone /iPad update as soon as available. That’s just their excuse for a poor product.

Horrible Reliability

The app and web based servers crash almost daily causing lost productivity and countless hours. They use to be great but as of late are horrible.

Desktop Great/App Horrible

Half these reviews are reviewing service fusion company not the actual app. The app’s development is a 2 out of 10. Buggy, very limited data, functionality, not customizable, and not great for being in the field, you know (the main reason for needing the app). Almost NO updating of it. They absolutely do not care about the coding of this app. Only the desktop coding.

Initializing card reader

I’ve been extremely patient with this bug. Every time we try to collect payment using the app “can’t initialize card reader” pops up. Multiple times on every invoice. It’s been happening way too long. What, a year I think. Also the time it takes to load pictures is ridiculous. Fix those two things and the SF app gets 4 stars. Make customer info easier to access and enlarge the font you’ll get 5 stars. Take the time to fix what’s broke before adding new features. To me it’s more important that what we have works correctly. The new stuff can come after you fix the current stuff.

Slow when not in WiFi and needs offline mode

Please improve the app or my company will be forced to find another solution.

Very slow to load pictures

The app would be much better if it didn't take so long to load the pictures. The company really needs to find better servers to use. I have issues even when my phone has w data connection over 50mbps. This adds an hour or more onto my day everyday just waiting for pictures to upload so I can move onto the next job.

Service Letdown

This software was at the top of its game when we signed on 6 years ago. But after 2020 things have changed drastically… and not for the better. First off… no platform is perfect, however there should be a constant drive to improve any product based off your user demand. This is where SF has fallen short. What little changes they have made in the past year have had no relevance to the overall user requests. We have a “maintenance agreement module” which was released, knowing it doesnt function properly… even their tech support is clueless how to use it. The module was promised to be released in 2 phases… the second of which never happened and that was well over a year ago. The gps tracking is horrific. I have been over billed a total $1200 for gps units we don’t even use…. And they are still charging me monthly for them on top of one of my gps units has not reported in well over 4 months, 4 phone calls to tech support and still not resolved… btw still being charged for it. The mobile app lacks basic important features… such as offering options or financing to your customers. The Back Button in the app hasn’t worked for 3 months. Basic functions in the app are just not there.. such as being able to add non billable inventoried items to a work order. Good luck trying to itemize your invoice in the field on the mobile app… there’s no button for that. Don’t bother trying to pick your customers custom service rate you want them to have on the invoice your building from the admin…..nope you can only do that from the mobile app. The list goes on…. In short… I would explore a platform that is still looking to improve for its client base.

Awful when updated

Literally EVERY time this app updates on IOS something screwy happens with it. I have to use this app for work every day and the amount of times it has failed me is incredible. Right now it literally just shows me a white screen. Incredibly awful iPhone platform. When I had android it was fine, but beware if you have to use this dependably.

Scam sales team! Do not go with them

We we’re scammed by Service Fusion sales agent, who used misleading aggressive sales technique and pushed us into purchasing the software for $219/month without allowing even 1 trial day (opposed to their apps that offer 7-14 day trial time). After we bought this program it appeared it can only be operated through PC, mobile app is extremely poor in functionality! After we’ve asked to reimburse and filed a service request 3 weeks ago, we’re till now left ignored by all Service Fusion office. Do not buy a software that was created in the 90s and similarly operates!

Another update that makes it useless

Latest update killed all the ways to send the finished job in. Kept signing me out until I deleted the app and reinstalled it. Do you people not check to make sure it works before sending it out in the App Store. This is a paid service that they screw up with most updates and takes them three times to fix.

The Product Catalogue is useless

If you assign material to a product or service in this software, you cannot increase the quantity of that material or service, without creating a completely new product/service with that quantity number This lack of functionality to increase the quantity of a products/service that has inventory items assigned to it, makes the software useless from an inventory and job costing perspective because it’s ridiculously time consuming to manage

Frustrated lately

UPDATE: immediately after writing this review there was an update for this problem. I had updated yesterday, but a new update became available since yesterday to correct the problem with opening the app. I will adjust my stars after testing out the new version for a day or two. Since updating a few months ago it has become really glitchy and often take several minutes to open, sometimes opens without the screen options so it’s useless, and this can be a huge problem when you’re on a tight schedule or trying to reach a client. One thing I’d really like to see in an update really soon from this app would be a calendar sync with iCalendar

Keeps Freezing!

App keeps freezing and cannot access anything. Has happened on multiple occasions over the last 2 weeks. Not efficient nor up to par for the service industry.

Freezes up

New update does not open resetting phone don’t help need help to fix this issue

New update not working

The new update does not open it freezes up.

Terrible App

My work just went to this app and it’s terrible. With the old system we used we had all sorts of access to our work information not only our phones, but also directly online through a computer. With this app there’s no way to access information other than using the app. There’s no online alternative. For that reason it’s trash and very in efficient and unproductive. Definitely slows down the work process.

I do not recommend this app.

I have been a field tech/tradesman for over 12years and have used a lot of different platforms. Service Fusion has been the most frustrating app I have ever used in my time. The app feels like a beta/test version and is missing some pretty basic tools, a “home” button being the top one. I have to close the app and reopen it in order to get back to the home page, hitting the back button 5x takes way longer. The app refreshes every page you navigate to which is very difficult to work with when working in an area with weak cell service. I have to navigate to multiple pages in order to get basic information on a client. Why can I not click on a job/appointment and see the client name, phone number, and address on the same page. Photographs will at times not load all the way(fuzzy/half the photo) or sometimes not at all. We have over 16 electricians using this app and they all have the same issue, I also have multiple devices with same issues. This is not a hardware problem. When we spoke to the company about these issues and explained their app is in dire need of revamping, they told us they do not have any plans to update the application. The website HTML version does have some useful tools but again, had some pretty weak flaws. The drop down menu will repeatedly come down if you don’t move your mouse cursor in the right direction. I’ve lost multiple hours when going to save an estimate and the server crashes which results in the work I just finished not being saved. If you click anywhere to the side while filling in certain information it will erase it. I highly advise looking into other services before you invest time and man hours into setting this app up.

NOT USER FRIENDLY

Talk to text does not work on iPhone after last update. Very finicky. Very difficult to find and search for jobs. Incorrect jobs/ status gets clicked on. Jobs end up in wrong location. I have to use this app every day and want to rip my hair out. Wish zero stars was an option.

Avoid

Terrible mobile app, we are switching

App is pretty bad

I certainly wish that service fusion in general would be better, but this app is next to useless. For what we pay there should be massive enhancements to everything but especially the app. I haven’t noticed a single upgrade in the multiple years we’ve had this program except the price. It’s just barely more than an app just to say you have an app as part of your software.

Bad company

Unprofessional service

Working

New to the system and still learning. Have come across some short comings that are frustrating and hope they get attention.