What users complain about in Service Fusion
32 complaints about Service Fusion from 32 people, read from Google Play reviews rated 1–3 stars (10 Oct 2019 – 01 Sept 2026). The complaints have not yet formed a repeated theme.
What they complain about
Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.
App keeps freezing and cannot access anything.
1 complaint · 1 personpain 40The reporting is terrible and it can’t manage sales tax.
1 complaint · 1 personpain 75Service Fusion — Another update that makes it useless.
1 complaint · 1 personpain 28Overall this app could use a lot of work and has a lot of good qualities but as someone t…
1 complaint · 1 personpain 70Service Fusion — Slow when not in WiFi and needs offline mode.
1 complaint · 1 personpain 20My opinion it’s a waste for time.
1 complaint · 1 personpain 40Service Fusion — Scam sales team!
1 complaint · 1 personpain 40Service Fusion — Frustrated lately.
1 complaint · 1 personpain 88Service Fusion — Many glitches.
1 complaint · 1 personpain 40The mobile app lacks basic important features… such as offering options or financing to y…
1 complaint · 1 personpain 44Service Fusion — Awful when updated.
1 complaint · 1 personpain 40Terrible mobile app, we are switching
1 complaint · 1 personpain 40
Did the last release help?
Complaints about v1.13.2 are 3 points more painful than v1.12.9. App Store only — Play reviews carry no version.
- v1.13.2404 complaints23 Jan 2026
- v1.12.9373 complaints25 Feb 2025
- v1.12.5433 complaints17 Nov 2024
- v1.12.0643 complaints05 Jul 2023
- v1.10.2223 complaints31 Mar 2022
- v1.10.0413 complaints14 Dec 2021
The reviews themselves
32 of 32 complaints, most painful first. Every one links to the review on the store.
Service Fusion — Frustrated lately
Service Fusion — Frustrated lately.
Service Fusion — Horrible Reliability
They use to be great but as of late are horrible.
Service Fusion — NEEDS MORE DESKTOP FEATURES
I wish Service fusion was more like Monday .
Service Fusion — Terrible
The reporting is terrible and it can’t manage sales tax.
Service Fusion — Poor usability
App does not work well.
Service Fusion — Not user friendly
Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.
Service Fusion — NOT USER FRIENDLY
Talk to text does not work on iPhone after last update.
Service Fusion — App is pretty bad
For what we pay there should be massive enhancements to everything but especially the app.
Service Fusion — I do not recommend this app.
The app feels like a beta/test version and is missing some pretty basic tools, a “home” button being the top one.
Service Fusion — Just tap app support above and see
Very frustrating app to use Works ok only with great cell signal which is not a reality at different job sites Without GREAT cell service over 4 bars GOOD-LUCK trying to figure out where your next call is I have to drive around for miles t…
Service Fusion — Service Letdown
The mobile app lacks basic important features… such as offering options or financing to your customers.
Service Fusion — Many glitches
Service Fusion — Many glitches.
Service Fusion — Avoid
Terrible mobile app, we are switching
Service Fusion — Slow
App is always super slow never saves any of the information that I put in there.
Service Fusion — Useless when you are out of cell service range
Service Fusion — Useless when you are out of cell service range.
Service Fusion — Doesn’t work well
My opinion it’s a waste for time.
Service Fusion — Awful when updated
Service Fusion — Awful when updated.
Service Fusion — Scam sales team! Do not go with them
Service Fusion — Scam sales team!
Service Fusion — Keeps Freezing!
App keeps freezing and cannot access anything.
Service Fusion — Freezes up
Service Fusion — Freezes up.
Service Fusion — Terrible App
Service Fusion — Terrible App.
Service Fusion — Lacking simple features despite being years old
Service Fusion — Lacking simple features despite being years old.
Service Fusion — Initializing card reader
Also the time it takes to load pictures is ridiculous.
Service Fusion — Another update that makes it useless
Service Fusion — Another update that makes it useless.
Service Fusion — Bad company
Service Fusion — Bad company.
Service Fusion — New update not working
The new update does not open it freezes up.
Service Fusion — Pro User
I wish they could correct above issues.
Service Fusion — Room for improvement
My main gripe about the app is that I wish it would notify you when a job has been added.
Service Fusion — Slow when not in WiFi and needs offline mode
Service Fusion — Slow when not in WiFi and needs offline mode.
Service Fusion — Very slow to load pictures
Service Fusion — Very slow to load pictures.
Service Fusion — Not a bad app
The one thing I wish they would add on a job status option screen they had a cancellation option.
Service Fusion — Desktop Great/App Horrible
Service Fusion — Desktop Great/App Horrible.
Questions about Service Fusion
- What do users complain about in Service Fusion?
- No complaint repeats yet: the 32 themes so far each hold a single review, so it is too early to call any one of them the main problem.
- How many people complain about Service Fusion?
- 32 reviews rated 3 stars or below from 32 people on Google Play, written between 10 Oct 2019 and 01 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
- Is this Service Fusion's store rating?
- No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.
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