What users complain about in Hover: Measure Design Estimate

Stop trying to fix what’s not broke.

Hover has no sense of keeping a good product good. I constantly have to go back to properties and retake photos because it fails upload. Yes I have upload on WiFi only turned off, yes I’ve uninstalled and reinstalled, yes I’ve force closed and reopened, yes I’ve made sure it’s updated, yes I’ve tried refreshing the queue in upload manager. Every remedy is well memorized at this point. You are failing contractors at a high rate. You’ve increased your pricing but service just gets poorer and poorer. I’ve had to order eagle views. Because I spent 20 minutes collecting data and photos on site with a potential client, I don’t want to return because my tool isn’t working correctly. I have been using eagle view significantly more as of late l, because your service is some of the worst in the industry. I can’t describe how irritated I am with your app experience. I would rate zero stars if I could. You have lost yourself yet another loyal customer. Not that you care with all the money you essentially steal from people because your app fails so often.

Way too expensive

Hover works great but they charge way too much for independent sales guys. They'll claim standard homes are "complex" and bill $150 for an exterior design unless you pay them $1000 for the privilege of being more than standard Definitely not a product for the independent contractors

Sloppy Instructions

My insurance company contracts with the app to get a home inspection. The app is not set up to give complete instructions, so I logged in with Google... then nothing worked. I asked the help chat and they said I had to use my original email. No one said that, so this app wasted me at least an hour. I'm disgusted and annoyed.

Been wrong multiple times

When it works it’s great but I’ve had multiple jobs where it’s been inaccurate and cost me a lot of money. Double check your numbers

Listen to feedback

New design, no one likes it and it is buggy, please return legacy

Unwieldy and inaccurate

This app is absolutely terrible to try and get accurate dimensions with. If the room you are in is not a perfect square box it is going to think that everything is one large room and will not differentiate columns from walls. It is not user-friendly and is wildly inaccurate. If you have an open floor concept style home, it cannot accurately measure the room because it thinks everything is the same thing.

Multiple issues

The app fails constantly. And if you want to get interior measurements, don’t bother because the app constantly shuts down and does nothing more than waste phone battery.

Waste of Time. Uploaded 50 pictures and only 5 are in the report

My insurance company asked me to use this app for virtual inspection. Followed the process and uploaded all the pictures. Only the outside pictures ended up in the assessment when the insurance company needed both. And these pictures are taken through the app so I don’t have a backup aand have to take them again. Called support and they are unhelpful. This is not enterprise grade solution.

New to roofing but know garbage when I see it

This company is a joke. Rests on old tech and promises not kept. Hours for jobs to get quotes. Horrible service. Bye bye

Another scam

We signed up for a pro account for $99 a month. But that doesn’t include anything. That’s just a fee. Then if you do a job it’s $89 extra per job. Plus if they deem it “complex” they will add another $59. Not transparent at all. I despise these bait and switch corporation tactics with subscriptions. This is one of them.

APP NOT WORKING, poor customer service

I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.

Soooooooooooo slow now

Back in the day hover was awesome. Now it’s super super slow it’s infuriating when I have other jobs to do. Especially with AI being so good now doesn’t make much sense

Frustrating

App seemed great with lots of ways to check out and redesign your house. Frustrating part is after doing all that work and trying to save it, the app freezes and does not save.

Can’t delete the account

I’ve been trying to delete the account or delete the pictures I uploaded and somehow it’s impossible

Worst use of technology

Doesn’t work ideal and isn’t made for all these new homes that are built without yards. How do you expect a hover on a town home?

Exercise in futility

I paid the $75 to use this app to try and get a quote from a roofing company. They said take some pictures from different angles and we do the rest. Well the pictures weren’t good enough. There were shadows can you retake the pictures. I retake pictures but then they wanted additional pictures closer up, then measurements. After all this and trying to get what they need they threaten to close the thread on me! Poor customer service, rude and unprofessional. Waste of money IMO.

Hover App loss a few steps

The previous version of the Hover app was perfect. If I have a project that I no longer need, I can delete it and the organization of all my projects was organized yet efficient. No, if a project gets assigned to me, I can’t find it. I have to go on the website. Lastly projects I don’t need can’t be deleted unless I call customer service? Plus my customers don’t like the fact that they keep getting additional text messages if the scan is no longer needed. Cover support please make these corrections and bring back a more efficient version of the Hover app. Thanks!

This update has ruined this app from a measurement tool aspect

I’ve been using this app since 2019. This update is over designed and clunky. Particularly the 3D measure tool is miserable to navigate and use now. I use this daily for work and I honestly can’t stand it anymore. Bring back the previous 3D measure tool!

Too many bugs

Never had a 3d render that didn’t glitch half way through making it

Don’t bother

Hover was recommended by a contractor who we are getting a bid from on siding. It made a bad first impression and wasted a lot of my time. This contractor has a style over substance problem to overcome before they’ve set foot on my property. What went wrong: I was using Hover to check siding options. The rendering of my house was so filled with errors as to be useless. The pictures with different sidings looked like they had been done by a three year old There was so little detail you couldn’t tell the difference between shingles and board and batten. The interface is clunky and difficult to use. Some options like adjusting trim color don’t work at all. I tried moving over to a tablet to see if that might be better. My project could not be moved between devices. Two stars not one because it will give you some general ideas on what kinds of color might work.

Crashes constantly

Works maybe 5% of the time. Every time you add a new picture or make any change at all, the app crashes and you have to restart all over again. The dev team needs to trash this whole app and start from scratch. The most unreliable app I’ve ever used

Exceptionally awful

This tool doesn’t perform as promised. Their links don’t work, instructions are unclear and challenging to follow. They say it takes about 30 minutes but it’s been 3 hours. I am betting I never get the promised 3D model. My insurance is forcing me to use Hover, probably because they can’t get voluntary customers with this performance

Not great

I don’t get how this app gets so many good reviews. I’m trying to use it to decide on a James Hardie siding color, and I don’t find that the color choices, if you can even find the one you’re looking for, are accurately represented in the model. For example, the Monterey taupe swatch looks fairly accurate to what’s on Hardie’s website, but once you apply it to the model it looks completely different - just straight up gray. And finally, the app is just tough to navigate around overall. I’ll give it an extra star just for the fact that it exists, but I’m back to googling real life examples because this is useless.

3D Design Mode Inop

Can only take 3-4 actions in 3D design mode before the app crashes. Have to close out and reopen only for the same thing to happen. Cool concept if the app is performant!

Extremely limited

I just spent a frustrating hour trying to visualize my home using the app. The two different providers of Services sent me to. At one point I was able to create a design that was beginning to look OK and then it disappeared calling tech-support. They spent about another half an hour with me and just wasted time. Nothing moved forward. What a waste of a couple of hours of time .

Don’t waste your money

Customer service is over seas. Sales reps are fast talking uneducated switch and bait quick sales tactics. When purchasing packages they will remove already pre paid packages and tell you sorry about your luck. But you can pre pay for more. Try any other roofing company measurement apps. Hover is shady

App is broken

Please fix this app. It doesn’t work for me anymore. Can’t use the 3D modeling program to make designe for homeowners, and I can’t take new measurements.

Trash

I’m sure it’s great if you have damage to the out side walls of your house and you plan on taking some kind of elaborate three-dimensional image of your house, however, if you have damage to your roof, you can’t take pictures of that. So there’s no way to submit claims when you have damage on your roof.

Poor Support

When you have a project that needs to be done on a Saturday you need support on a Saturday

Only works on an acreage

If there are any trees it won’t work. You need FULL access to every angle of the home. For as-builts this is often impossible. Didn’t work at all.

Boost the price

They hook you up with a good deal to start with ( still expensive by the way ) and after that a 150 % increase in price . Very unfortunate because we started integrating it in other of my freinds businesses but they backed out when i showed them there new supposed packages .

Complete scam

I have been using Hover for 4 years now and today is the day that i have had too much. This app is not accurate with the measurements and when you give their employees some reference measurements to correct your Buidings sketchs, they do mistakes again and again. Literally no one seems to be able to help. Not even managers. This app will simply slow down your work process if you wish to work fast and efficiently. Avoid it at all cost.

Watch out for the free trial.

As a contractor I’m always looking ways to save time and I tough hover could help me. After looking that they have a free trial I said to myself why not so I filled up all my information and credit card info and try the trial to get a feel of it and suddenly I received a warning from my credit card that was charged 4 different time from hover when I call to find out how could they charge me when it was supposed to be a unlimited trial for a week. Well get ready because this is when the excuses and reasons came around. So look like the free trial is not free after all so for me to do business with a company that lie to me plus I got charge and I never received a invoice that sounds really fishy to me and really questionable.

Do not recommend

I tried multiple times uploading a total of 35 extra pictures of my house, and this app was still unable to give me a single measurement of my house let alone my roof. I could have measured it faster!

Let down

Very good app, saves having to get on the roof in some occasions, great time saver especially on complicated roofs/siding. Badly Badly let done with the back up service. I have been using this app for approx 4 months now, every time I want to download the pdf, I have to go through live chat!!, can’t do it from the app, very frustrating

Off and On

This app is amazing when it works! I loaded my pictures of my house. I waited and in a few days my house of a virtual image that I could edit. I opened it a few days later and my house was “working” and unable to see and edit. This goes back and forth....never know what you’re going to get!!! It’s great when it works.....but that’s maybe 50% of the time if you’re lucky!

Missing a measurement

Looks great haven’t tried it yet but if you know anything about Xactimate your missing a huge measurement! Insurance adjuster have to add all dimensions including the gable height or this does us no good!

Nice reports but terrible customer service

These reports are better than EagleView and more detailed and you get them quite quick. I phoned to discuss and error on one of their reports that cost me money but we are now 6 days later with no return phone call. Terrible customer service

iOS broken?

Features to edit such as siding type etc, after upload appear to be missing in iOS 12. Not particularly useful.

Hover reports

One star review because when I pay for a hover those measurements are only available for a certain time. we basically pay for measurements that we don’t have anymore over a certain time. So if we have repeat customers we have to re order and pay for measurements we already payed for. I would not recommend hover.