What users complain about in Buildertrend

Inconsistent and Looses Data

Buildertrend has lost all my weekly updates since Sept 8, I have only 2 posted. I used to be able to log in weekly and see uploaded videos and pics posted by my builder and now they have all disappeared. Builder can’t seem to recover them and has offered to text me updates going forward; which is not ideal. I have repeatedly deleted the app and reinstalled; updated the app when prompted and still no recovery of my lost files and pictures. What started off as a nice feature to track my build from 1,300 miles away is now a nuisance and point of frustration.

Worst App

This is the most overly complicated app I have ever used. Wanna go ahead and put a note in nope you have to go to a specific page. Find the plus button and then put your note in you. Can’t just go to the job. Click on the job put a note real quick. I have to go to a specific page to put a note in for the job. What a joke oh, wanna go ahead and look at your schedule what inspections you may have today well you better remember the name of the job that you have an inspection for cause then you gotta go into schedule go to filter filter to your name and then look at your schedule so many overly complicated aspects of this app and they’re just complicated to be complicated. It should never be automatically filtered. It should automatically be filter to my name every single time and you can’t even save a new filter as default. It just keeps going back to the original the worst app I’ve have ever used

Worst system

I’ve been using systems like this for the past 15 years working in the restoration industry. This system has got to be the most backwards unusable unintuitive overly complicated system. Nothing is easy. Want to find your schedule for an inspection you need to well have fun going through the filters again changing everything over to pre-sale clicking on it saving apply filter then go back and you still can’t find it. My God then when you do that, and you have to go look for another one for another inspection filters reset somehow now you gotta do it again. Oh wow, need to put a daily note in on a job. Good luck with that. You clicked the job. It brings you to the page and then for some reason that page won’t allow you to put any daily logs in. You have to go to some other page for the job to put the damn daily logs. Wow now you need to search for a job go into your filters change your filters even though you’ve saved it 100 times it keeps resetting itself so you have to keep going back. Like why isn’t the initial jobs all your jobs you can just search for the name of the job click it open it. Why do we have to preset filter filters filters are for when you’re trying to drill down and find something not when you’re just looking for something in general like a job, you’ve seen 100 times. There’s so many better options for systems like Albi or Dash. Also, when you’re on the website and you click a job, how come it just doesn’t give you the job information on that main page why they have to click the job then go into all these different tabs just to find additional information like if I click a job it should automatically when I see that page show me the customer’s name address date of inspections the phone number maybe. I hate everything about this app it’s like traveling back in time when these apps started to be created.

Fix bugs

The latest update has been awful. Getting logged out everytime. Not recognising jobs. Please fix

Glitchy need to log out before opening messages

Our builder uses the app. Overall it’s a useful app however I need to log out and back in every time to read messages or I get an error message when trying to open them. The schedule does the same thing until I log out and back in. While not a huge deal, it’s a nuisance that should be addressed.

Recent update

I recently updated the apps on my phone and since the update on the phone, I’m no longer able to receive purchase orders. I get the notifications. I get the text messages but the purchase order is in the app are non-visual. I’m showing an error message.

Update and messaging broken

Something happened during last update because I can’t see updates or messages, it just says error and you need to log out and log back in to get it to function correctly for a couple of minutes.

Login Too Frequent

Every other day I have log back in to my account. Then the app tends to crash from time to time and I log back in again. The app itself is ok. Navigating between jobs should be a little easier but it’s manageable.

Wish i could give it 4 or 5 stars

We use BT for sharing job status (daily logs), time tracking, planning and scheduling. As the owner of the construction company, the price to value has diminished as BT gave us notice of a 50% price increase this year with a very short warning (30 days). I do not know if price increase was for all users, or targeted users that are embedded in the program after a few years. NOT a good business practice either way. Caveat emptor. The software is a bit clunky, but usable. I would NOT use it for financial data as BT makes it VERY HARD to extract your data…. I would prefer if BT kept their customers by providing excellent service and value… not through making it hard to leave. The help desk (phone support) is helpful… the queue is anywhere from immediate to 8 deep… they cancelled their help desk call back feature.

Not built for construction

Buildertrend was built by software people not builders. It is useless for estimating has no submittal functions and the workflow for rfis is a joke. There is a reason they won't let you demo the product. Don't waste your money or time.

Overwhelming and Frustrating to Navigate

Worst part of the build process this app is. Hard to make sense of the information if you can find what you’re looking for at all. Have complained to my builder, DiYanni, but they’ve drank the koolaid and won’t listen. Horrible too from a customer standpoint.

Broken app

Was working perfectly until yesterday’s update. Now I cannot open change orders and get an infinite loading spinning wheel

Slow up with upload issues

The app is very slow on your phone and it will take forever to upload photos and it will crash at the end without uploading.

No roadmap expensive

They have become slow to innovate implement customer requests. They restrict access to your data in thier ecosystem to keep you locked in.

Latest Update the App Worse

The latest update was a big step backward. You removed the loading screen that took users directly to a specific position in the interface, and now the workflow is much more complicated. This has made the app slower and less efficient for tradespeople who use it every day. Please bring this feature back. The update has made our work more difficult instead of improving it

Pick a different app

This app is bad in almost every way. It’s constantly being updated because there are endless bugs and glitches. Critical parts of the app don’t work sometimes. You can’t use the app while offline. They tried using AI and it was a mess; never worked. Steer clear of this app.

Used to be good, now garbage

Support is not what it used to be and platform has not kept up with newer more advanced and stable platforms. They wound have been better off keeping CoConstruct and migrating customers to it instead.

Terrible

What’s started out as a semi useful software option for builders has turned into as waste of money. Continued “updates” only make the software more useless all in an effort to make it prettier. Actual problems are ignored and non existent problems are “fixed.”

Please, be careful! Very expensive and outdated system with no chance of testing before the payment

No AI integration, a lot of bugs, which are not fixable. You need to edit the excel before downloading (have limitations), the offer for the client looks ugly, event not standard, couldn’t copy paste the text for on my chat gtp, not very much user friendly. I used it only 4 days and there is no way I can work with it. It slows down everything. And the company is not flexible with their annual commitment. Also they are pushing the client to make a decent payment without the contract access, only verbal consent that it’s the annual commitment. But they are happily trying to use it against the client if the product doesn’t suits him at all. Terrible, outdated approach

Temu version of Pro-Core

This app constantly has issues. Especially when it comes to uploading. If you want to upload something, make sure you have nothing else going on because you cannot leave the upload page even to answer a phone call without everything deleting itself. On top of the constant updates to fix bugs (that never get fixed) the interface is absolutely terrible. There is a drop-down menu for every drop-down menu. To call yourself a construction management app you would think that time management would be pretty high up on the ranking for app feature. This app consistently causes me to waste time in the field. Especially since everything runs through their email system and then comes to your personal email.

Terrible UI from a clients perspective.

I have no idea how to find what I’m actually looking. Itemized Invoices are hard to find, I can’t review old change orders, I can’t see a breakdown of work that that’s already been performed against upcoming work. It takes at least 3 to 5 taps to get anywhere and figure out what to find. Half the time I end up just getting frustrated and going to the website.

Tasks

To dos were replaced with tasks. Exact same premise, just completely unusable and worse in every way. It even looks like trash.

Regressing

BuilderTrend is leaning heavily into AI over the past several months and that has resulted in a very poor customer support experience. Seems like they need to revamp every single aspect of this software for the sake of keeping it new and exciting. Hiding buttons, changing layouts, consolidating functions, it all sucks. They fixed things that weren’t broken.

Waste of time

If you want to spend more time having to log in and change passwords than actually using this app then this is the app for you. This app will make you find their headquarters and burn the building down. It has literally logged me out multiple times in a day, and then made me change my password every time. To hell with this app.

Terrible client experience

This app is pretty shoddy. Every update email comes through twice. When the builder uploads a change order, the app only shows a subject and a cost. The WEBSITE shows a PDF attachment, notes, and breakdown of costs. So I constantly having to flick between the app and the website to actually see all the information. When daily logs are added by the builder, there’s no notification. For the first few months that meant I was seeing photos on the “home” page, but they had no context. The context was hidden in a completely different section (the update section). The homepage only shows the top N photos. No idea how it chooses how many to show. Overall, I really wish our builder would stop using it… but unfortunately I’m forced to use this app until they realise it’s a pile of dogs mess for customers.

Useless

Keeps logging you out. Constantly updating, clunky, not intuitive. Freezes a lot. Great idea, poorly executed. Contractor and I just use email again now instead

Updating the app to make it worse

Now you can’t even save drafts… the new display looks terrible and overall everything looks worse

Daily log

After the update, it is no longer possible to save a draft of the daily log. The interface appears to have rolled back instead of being updated. Additionally, there is a constant error indicating that some attachments failed to upload.

Worse update

I’ve been using Buildertrend for 4 years and this has to be the worst update!!! It is taking my team twice as long to be able to upload photos and documentation

Slower with every update.

They took away budgeting in app forcing me to use the web base version to check how much play we have with our jobs. Everytime I try to upload receipts into our office tab it takes forever. Sometimes it’ll just crash while I’m doing daily logs/uploading photos. It was great before and it’s just going downhill.

Terrible app

Terrible ux. Can’t view proposals from builder and 99% of the time I have to go to the web version for anything useful. Plus every time I access this stupid app I have to log in again, then it forwards me to web to login AGAIN! What the heck is the deal and to believe someone got paid to design this junk.

Terrible app for customers of contractors

This app is built to exclusively favor contractors - it doesn’t allow customers to export information or have access to your project’s full data. I’d strongly push back against contractors who use this platform unless the developers make changes that rectify this unfair imbalance.

Log in nightmare

Why do I have to do the stupid Captcha every time I try to log in?? Half the time it doesn’t work right and I can’t log in at all.

2+ years in, i'm done

Mostly useless features for our 25 year old construction company, daily log seems to be only thing that gets used. Essentially a glorified time clock that also lets you track your employees location with a 'geofence' which is just a soul sucking experience for the team. We all hate using this app at the company, surely there is something better

They eat your data and lock you in

Stay away. They do everything they can to prevent you from getting access to your data. Once it’s there, there’s little way to get it out except for manual tedious individual downloading in multiple places. It’s designed to trap you. Run!

Site cannot be reached

Super buggy and will not let me sign in IPhone 15 pro max, even the website won’t let me. Site cannot be reached.

Daily Log Major Issue!!!!

Now all daily logs added will time stamp 7 hours previous to actual time. This is causing major issues with the proper order of latest daily logs. For example. I add a daily log now, the weather time stamp is correct, but the actual log stamp would show Sunday 1/2/25 11:48pm. This new update did not fix the issue. Please resolve asap. iPhone 15 Pro Max iOS 18.3

Scammed by Salesperson, Company Refuses to Help

We run a small commercial construction company and decided to invest in a software to streamline and manage our business processes. BuilderTrend was quick to get us on the phone, explain the software and its functionality with a demo, and answer our questions. It seemed like a great investment! Once we purchased the license and paid in full to get the annual discount - $5,000 - we began implementation. Shortly after working with the software for a few weeks, we realized it is NOT for COMMERCIAL BUSINESS like it was advertised. This tool is for RESIDENTIAL ONLY. We were told BuilderTrend has functionality that this software simply does not have and our account manager flat out lied to us about what it could do. Working with the implementation team and customer service, we tried to find work-arounds; there were none. When we requested a refund and explained why, they adamantly refused…our company believes in fair-and-square business practice; BuilderTrend obviously does not. Just another case of how “doing the right thing” is almost impossible to come by in business. Find your software solutions somewhere else.

Doesn’t even let me log in

Had this app for a few years now but only the past two weeks it suddenly logs me off and says session expired whenever I tried to open it. Updated, deleted, redownloaded, and nothing worked. I need this for my job and this stupid app is screwing me over

Terrible appication

The application always freezes both on mobile devises and on the tablets. Have had to use the web browser due to this and they can’t seem to get it right. Frustrating when you have information typed up and the app freezes or doesn’t save correctly. Waste of useful resources that the developer needs to get right.