What users complain about in mHelpDesk

No update as of 9/28/26

Ever since updating to ios27. Now I can’t see jobs available. For the bottom bar is not fitting to screen. I tried everything. And the website online is even worse. Can’t see the job in horizontal or vertical. Someone needs to to fix this issue asap. It’s been over 3 weeks now

Slow

If I could rate this a zero star app I would. App is laid out okay. So slow. Every time I do a job I have to wait for 10-15 min to wait for app to load / sync / download / upload notes for each job. I’d rather do all of my office work with pen and paper. It’s faster than waiting for this app to load. (Not bad for projects) 1-2 jobs a day, But service / projects. You have to charge per visit to each job. Time really adds up when you still have to add your hours to a time sheet on a 2nd app in order for you to get paid

Terrible

App’s slower than your grandma in her Lincoln Town Car. Makes me want to throw my phone at a brick wall.

Please update immediately!

With the release of IOS newest update iOS 16 the app is now broken and needs to be fixed. When swiping up and down within the app it tries to drag the entire screen up and down making signatures almost impossible. Please increase the amount of photos allowed to upload at a time and work on how slow the app runs in general.

Almost not usable

Since the ios16 update almost can’t use the app. Please fix these issues. When trying to scroll the entire app moves as one. Can’t get customers to sign for the repairs due to entire app moving on screen while trying to sign.

Continual tracking of location unless you want annoying pop up

BEWARE!!!! Your employer can track your location if you leave location set to background. I have mine disabled and mHelpDesk keeps prompting to turn location on. Spoke to their support just now and you cannot disable the pop up window. I use the app on my personal phone and do not want employer tracking me during off time. Support says it is not real time however their sales site and video says location is tracked in real time. Just be weary.

App is missing features available on web

You can upload pictures on the app but not PDFs, I think that if you can upload it on the web you should be able to do so in the app as well. The worst thing so far is when you go to sign an estimate the entire page moves with your finger causing the signatures to come out horribly.

Garbage can of an App

Once you open it and look at one ticket you have NO choice but to close and reopen app to look at another one. Been using MHELPDESK for years with my company but their app is GARBAGE. Complete waste of time to even try to use. I’m better off using phone as a hotspot and getting my laptop out. Un eff yourself MHD.

This app is trash

Fun Time I spend half of my work day trying to get this app to work. I can’t upload pictures all the time, when I clock out of jobs the timer keeps going and when I use the app on my iPad it always glitches out.

Review

Most of the time the app works. Now when I open to use it it is stuck on the Leads page

Awful

Worst app I’ve ever used. Can’t upload pictures to two items without needing to restart the app. Slow as hell.

Update

Needs a new update, still very slow and laggy

Warning Angi home advisor is a bad idea

Anything associated with the "new" Angi is going to be a disaster. Avoid at all cost

Do not use

This app is a waste of time and money. I have sent screen recordings to tech support and they still can’t fix the issues. Our techs with iPhones and androids are having multiple issues. App crashes all the time. Items take forever to populate. Scope of work deletes its self in the middle of your report. I have finally talked my boss into getting a different program. I have never had this many problems with an app before. I have been using different apps for over 15years and this is the worst. I have used better performing apps on old blackberrys that worked better. So disappointing

Problems

This app will randomly crash. When trying to add items it will freeze after each entry, forcing user to exit app and restart for every item added! Also an issue with same job showing for every ticket selected. Must restart app to load proper ticket.

Almost always glitches

They’re are many functions that do not work on the app. Have been using it for almost 4 years and all I ever hear is how they’re supposed to be “fixing” issues. I haven’t been able to open attached documents for months. Yes I have reinstalled the app. No it does not fix the issue. This app is garbage.

Good idea but definitely need a lot of improvement!!

I’ve been using this for 2 years and I’m not happy. They’ve promised to make changes and haven't. Definitely Need some updates to make this better. There has to be an option to select what staff has access to. For example the Activity/ private notes to only be seen by managers and admins not all staff since it shows all record of payments, every single employee can see our books. When we make changes to the schedule it doesn’t sync properly to the app which creates issues on jobs. It still shows employees on the list for the schedule that we got rid off several days ago. Your system doesn’t properly sync with quickbooks like it’s advertised- this is more desktop related but is the main reason I got this in the first place. I have to manually adjust every single invoice in quick books it defeats the purpose of being able to sync. Jobs can’t be scheduled for several full days or it tells employees they need to start a 12am. a lot of Clients complain they are not able to pay online this hurts our business and productivity since we have to help them by calling and taking payments online. Overall not unsatisfied with the app or desktop.

Not fully compatible with new Apple Software

I use this app for work consistently and it has become insanely difficult to use with the new Apple software. I have to close the app to toggle in between my appointments. There are many other annoying things that make this app next to useless when trying to do something quickly in the field. Very disappointing.

PLEASE!!! Update,App is very frustrating!!

Have to close App to refresh after every work order

Need an Update to fix

MHelpDesk is horrible lately. You cannot view more than 1 job on your schedule: you must close out the app to view other jobs one at a time...,

Huge problem

I am also having problems with the IOS 14 update not being able to see another lead or result without closing out the app. Very annoying and would like this fixed ASAP. Thank you.

Just bad.

The company I work for uses this app, none of us like it. It only works when it wants to, it will often lock its self in a work order and not let you clock out (this also means you can’t clock into another one). It takes forever to refresh and load if your not connected to WiFi. It will also deplete your battery insanely fast. The only reason I have rated it 1 star is because I can’t rate zero. This thing absolutely horrible. I would recommend steer clear of this app.

Complete Garbage

This app is complete garbage. It doesn’t sync with other software programs. Therefore, you have to add extra steps in the app to make that situation work. It’s glitchy. The app randomly deletes your scheduled work for no reason. Anytime you put in a work ticket they end up telling you to delete the app and redownload it. Over and over again. Some options in the app for invoicing will show up on Apple phones but the won’t be there for android users. This app is complete garbage. The company I work for should ask for a complete refund. A premature epileptic new born could of devised a better app than these guys.

Good service, but terrible app

Please update app for iPad and allow landscape orientation. Also please fix the bug that causes the field to jump to another after being clicked. This is the most terrible nuisance and something that makes me want to use a different platform for my business. Other things needed: - You currently cannot set or select service locations from the app. - You can receive payments but can not modify them from the app. - Ability to modify or create new sales tax items. - Ability to disable location services for the app. When disabled in iPhone or iPad settings you end up with constant alerts that it is disabled. Seriously what happened to “We update our app every few weeks”? Thank you

Worst app, zero maintenance on it

This has got to be the least cared for app from this type of company out there. You can never get the information typed in anywhere in the app without fear it will not save and you will be left re-writing it three or four times. Have since removed my company from app. A lot of work but well worth it to be with a company that values its customers and listens to their criticisms and fixes them.

No notes and have to constantly refresh

Some good features, but after using this for 6 months the problems are very frustrating. The customer can view the work orders, but when the contractor puts a note on, the customer cannot see it. One of the most important reasons for this website is to communicate with our customers. And this app makes it more difficult. We have reached out to developer and they say the only way the customer can see notes is if you email them. Then why have the notes section? You developed the app, and we pay good money for the service. Why can’t you reprogram for our use? And the other frustrating thing is you have to constantly refresh your screen after every single action. Closed work orders pop up and you can go into a different work order than what you selected. The cursor also disappears when you select a text box. And you don’t always notice it when you’ve already typed the entire note.

Financial protection buyer beware

I had terrible experience with mHelpDesk. I had my password and login information compromised and mHelpDesk refused to help me remedy it in any way . Refusing to look into who or when my account was hacked. My personal and business financial information was compromised and they refused in any way to help . I had my paypal account hacked at the same time and they helped me in 5 minutes but mHelpDesk only is interested in taking your money and not protecting your financial information. Buyer beware!!!

We Pay Good Money, So Please Update

This app is great. We’ve been using it for a little over 8 years now. The one thing that bothers me the most is that, they still have the app looking like it was made for iPhone 4 or iPhone 5. It is 2019 soon to be 2020. Can you guys please take the tome to update the app to fit bigger screen sizes. It’s kinda ridiculous that your app is still so old looking. Mhelpdesk classic and the new one both need to be updated, your services aren’t cheap when we have over 7 techs in the field. Listen to your customers regarding these reviews because it will go a long way in the end. Other then that, the app is awesome and love the features. Just feels like I’m still in 2008 with that way it looks. - Mister Wade

Used to be pretty good..

Worked with the software for close to 4 years. They haven’t updated the app in a very long time. They continue to disable features on the desktop web version. Not sure what’s happening. They used to have a feature request page. Events stay in the app calendar forever, even after deleting from the web version. Maybe they are slowly killing off the app? Bummer! Really thought the software and company were great a few years ago! Time to start looking for other options.

Terrible app - counterproductive for your business

As mentioned in the title, I would not recommend this app. It is EXTREMELY slow to the point where it will not load my jobs list. I end up staring at a loading screen for several minutes before I can actually click on a job to mark as completed. This isn’t just one or twice. It happens every time I open the app and has gotten to the point where I don’t want to use it at all because of the hassle. No other apps on my phone run this poorly. The app is also buggy and glitchy and will not run smoothly in any capacity. Don’t waste your time with this, there are more reliable methods of documenting your completed work.

Dishonest

Beware they promised us more business and much easier. Well this mHelpDesk cost us $7,000 in lost leads. We only received texts to the wrong phone not seeing any leads tried working with them on 4 occasions. To only find out they don’t even understand there own app. We even called Home Advisor for help and nothing. We were with Home advisor since 2014! And canceled with them too because they were a part of what we felt a very dissed honest system.

Incompatible with IPhone X display and slow to retrieve is

MHelpDesk have not updated the app to suit the iPhone X dispatch. I have contacted their support many times about this and their responses indicate that this is not something they wish to fix. Their support on many occasions has asked me to use the website instead on safari, but this has its own problems with the pages not rendering properly. In addition to this the app is slow, adding an item can take over a minute to add while the system gets the list of items. In many cases while out on jobs I find it easier to get a hold of a laptop and enter in all my items on that instead as this app is next to useless.

Needs work.

Great premise. Still glitchy have all sorts of issues with crashing ect. All 7 of my techs. Starting to cost us money.

Horrible

Honestly one of the worst apps I've ever used

This app still sucks.

Still. Sucks.

And absolute waste of time expensive overpriced

It’s an absolute waste of time very bad support ended up getting a much better app again compatible with the iPhone I’m so delighted I’ll I searched around