What users complain about in Bluon HVAC

Keeps freezing

After scanning my data plates and trying to get help from the ai the screen freezes but my time is still going down. I have to restart the app and end up losing everything

No go for me - too expensive

Ridiculously expensive $99/mo per tech. With 30 years of real world experience, this app brings very little value to me at that price point

Limited Lennox manuals

The database is missing the manuals for the entire lineup of the “Lennox 13GEP” model range.

Just let Techs pay you

I find it ridiculous that you don’t offer the option for a Technician to just pay to use your app’s services without getting their company involved, I mean did someone in ur company get dropped as a baby? that’s money that you’re not making right there.

Trying to get👎🏻

Keeps giving me a network error cannot sign in

Used to be Great

I can only look up 1 model number a month now, it’s ridiculous it used to be great. It sucked when it was only 3 look ups a month but now only 1, app is pretty much a waste of space. Honestly if there was a way a solo tech could buy a pass without having to get the company he works for involved that would be great. I would buy it if it wasn’t to over priced, Bluon is a great example of a good thing that was ruined over money.

Bait and Switch

Do not support these liars. These guys promised the world to us HVAC techs and told us all kinds of lies about how “free” these features would be for us. Instead of keeping the manuals free, they decided against using their brains to discover another revenue stream and just paywalled everything. Thanks for the hats I guess. Liars.

Bad Business Model

It used to be a good resource for me when trying to find manuals. Then that became obsolete and only way you could get it was through my company. They at least still had 3 model lookups and even AI assistance if needed. Now it's 1 free a month of each. I tried reaching out to them to see if they had a technician plan and would even have them verify that. Would even pay for it as long as it's not overpriced. No response. Sad companies become selfish and only care about profits and not helping the industry. Sorry but your business plan is backwards.

Waste of time

This app was my favorite but now it’s a complete joke. They want you to pay or refer your company.

This Used to be a good app.

This app used to be great, but now they’ve locked everything behind a paywall that individuals can’t access without a business account. They heavily push their supply house function for ordering parts and no longer provide full part numbers most of the time. On top of that, they limit model number lookups to just three per month, which is the main reason most people use the app, making it practically pointless now.

Limited functionality….

Honestly this is a great concept however for the average technician ( such as myself) this app becomes useless after the 3 free lookups. They basically force you to make the company you work for, sign up for bluon and if you aren’t able to do so (like me) then you’re kind of just screwed. I work at a small mom and pops place and it would be great if there was an option to purchase a subscription for unlimited lookups, etc. I would up my review rating but given that this app becomes a waste of space after the first 3 lookups.

Used to be better

I’ve been using this app for a couple years. The forum was my favorite part and now it’s gone. Tools and calcs section is still helpful though.

Bad business

They just basically used technicians knowledge that was gifted to them, they waited until they had enough users and just started charging to look at manuals.

Bait and switch. Sell outs

Bluon started out and raved about how it was a free service by techs for techs. Flash forward to a year or two ago and its full of ads (Annoying but also understandable). Flash forward to now and its no longer free to use more than 3 times a month. If your like most techs and rarely need it for diagrams just use google and delete the app

Start up video

Wow I used to use this app to look stuff up. Now some useless video pops up with volume and I can’t get away from it. Deleting the app. Save the headache look into other options like the Copeland app

It’s a shame

It really is a shame. I was such a huge fan of Bluon ever since it came out I can’t tell you how many countless times it has helped me diagnose issues order parts and just overall make my workload that much easier. As much as I was upset when they took away calling tech-support and having to earn points I understood it because they gotta make money too and being that I was using the app already to sorce parts from my local distributors I had no worries with this. But this latest membership thing they want us to get and limiting the searches we can do, I just can’t do it anymore. It’s unfortunate, I thought the HVAC field finally at something for the technicians for us.

Field tech

Seriously loved this resource when it first came out, was great for finding manuals (couldn’t use parts order as no one in my area was a part of the network) but your limiting us to 3 models per month is seriously infuriating!

Bluon

Was an excellent app at first.. but with most techs working for companies that provide parts then the app becomes useless because you cant contact tech support for help. Would be nice if you could just pay for a subscription each month to be able to access tech help instead of placing orders for parts to accrue points. Like literally charging $10 a month would give the company close to $600k a year in profit hypothetically speaking if y’all had 5000 subscribers which would not be hard…

Flaw

App refuses to work unless on absolute newest update, got stuck with poor service making app useless

Sad to see

I’ve been a member for a while and now we can’t call tech support unless we have over a certain amount of points. So it just turned into a app where you have to spend money in order to get help so now it’s useless deleting it off my phone they where the only people I could lean on for support on Trane units. Sad to see this happen

Service Tech

I get there trying to find a way to pay for Bluon without charging the techs. However essentially with the parts deal you still are. I mean anything you make in a parts transaction will only get passed on to the people buying the parts. I would pay a subscription for it but I imagine it is not as lucrative as the parts transactions. I can’t get parts because the company I work for won’t participate. Without tech support it’s an average app. Any manual you can get online by google. Or get device manuals from distributors.

Texts need to stop

The app is good and gives a lot of info but the texts they send every other day is annoying. If I did not get annoying texts all the time I would give a better review

Has promises of more than what it can do.

So the idea of this app is great. The way it’s designed fails. First and foremost they force the hat on you. There’s no way to opt out. You either accept the hat or don’t use the app. Second, they force you to watch a YouTube video of talking heads. The only redeeming point is that you can skip by sliding the door to the right. Third, part numbers, they have them, but you won’t. They obscure the last digits of the part number to force you to send a request through their app. The request isn’t automatic and they don’t know stock levels of the suppliers they’re linked with. They don’t even have some of the major regional suppliers. So from what I tested this app falls short simply because it May know the info you need but won’t directly provide it to you. Prime example of vendor lock in.

Forced to watch an ad while working

It was after 6 pm and I am trying to use the app, which has been great for me, when a video pops up after opening. I want to get the job done so I can go home, so I close the app hoping it won’t restart the video. Nope, not only does it restart the video, but it starts it from the beginning. I just set my phone down and did something else while this stupid video played. I do not know what the video was about nor do I care at this point. Very annoying to be forced to watch a stupid video on an app that is here to help technicians at work. Great app though and very helpful. Please send a text and email if you want us to watch a video for an app designed for helping someone at work. I don’t recall getting a text or email with a link to watch a video. So annoying. 5/18/23 They still force you to watch an ad, this time for a stupid bluon hat. If I am trying to use the app I do not want to be forced to watch an ad especially for a hat. I stopped text messages from them because I received so many about getting a free hat. Annoying. When I open the app I am usually working and do not want to waste any time watching some ad about the app or a hat.

“Free, and always will be” until 3/20

This is another direct quote from bluon “The app is free with tons of value, whether or not you use Bluon refrigerants :) Have a good one.” Just bad form to backpedal like that. Cut off techs who’s boss doesn’t want me to order through the app. I understand everyone needs to make money but you kneecapped a tech who talked this up and now I just look stupid… maybe I should call sup.. oh wait that’s right, never mind.

Ridiculous

First you have to sign up with a phone number and email, then you HAVE to watch a video to use the app. That’s gonna be a no for me dawg.

No support for Canada

Unreal. Such great reviews but no support for our maple syrup lovin contry.

Not what I expected

We mostly work on gas fired furnaces and the odd rooftop unit. I was disappointed when I got the app as there are very few models of gas fired furnaces in their system. I feel like this might be geared more towards refrigeration guys as AC units seem to be the majority of units in the database. I haven’t used the tech support line so I can’t comment on that, but I most likely won’t be using this app at all

DO NOT RECOMMEND!

Most stupid app ever. DO NOT RECOMMEND!!!! Guy who answered could barley hear him because his dog kept barking, so unprofessional and embarrassing of an app. Please do yourself a favor and go somewhere else. Waste of time.... should be discontinued.

Limited in scope

I’ve gone through the manuals they have available, and it’s quite limited. Very few air handlers, none for some brands. And some brands aren’t even listed. It seems to be more focused on commercial products. I couldn’t find anything on the Trane Tam9, and nothing on Bosch whatsoever. I haven’t tried their tech support, as I haven’t needed it. So, so far it hasn’t been helpful to me.

Missing manuals

We install a lot of American Standard and Daikin, but the app doesn’t have much for Daikin and American Standard is missing all the low profile side discharge units. I’ll probably reinstall and change my review once they’ve uploaded everything. Also, you guys should chill on the instant request for an app review. We don’t ask our customers until we’ve actually performed the service, but you guys do you.

Useless

Cost of Bluon is more than r22!

Useless for commercial applications

No Lennox KGA models.

Bye Felicia

Asked for money got deleted

Paying For What?

I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because I really liked the app and wanted to show my support to the newly released app (at the time). It’s really helpful during the day when the diagnostic sticker is gone and/or faded away and when I need to see how the equipment is supposed to be properly installed. As far as the other perks go, such as ordering parts right on the app, are great but are simply just add-ons to the main purpose of the app. But now, Bluon wants us to pay to view manuals (3 per month are free, any more manuals after need payment) because they need the funds to “further support us in the field”? Looks like I’m going back to Googling PDF files online.

Worst program ever

not recommended

Stopped working

Loads to main screen then black then kicks me out. Was only able to use this one time please fix