What users complain about in Rollo - Print Labels & Ship

No option for multiple packages

11-30-26 I have to uninstall every time I use the app. What a pain. Here is the error text, but it is referring to normally user editable date listed in the top right corner. But after not using the app for weeks that date is not defaulted to the current date it is a data in the past. The last day I successfully used the app. I reinstalled that day also. “Error Input validation error: calculateRequestDTO: shipmentDate must be set to the current date or a future date” 10-15-26 update. Still no option for multiple package shipments. Now getting an error that the date is invalid, but the date on that page is not an editable field. Looks like a coding error. App is up to date. The only workaround I can find is to uninstall then reinstall. Then it works for a few weeks. No option to ship more than one at a time. I just shipped 4 identical boxes to the same customer. That means I have to go through the process 4 times. It’s such a huge waste of time, which means it’s not worth the money savings. Might as well use package handlers website. You’ve had years to add this basic thing, it’s not even considered a feature it’s that basic.

No option for multiple packages

10-15-26 update. Still no option for multiple package shipments. Now getting an error that the date is invalid, but the date on that page is not an editable field. Looks like a coding error. App is up to date. The only workaround I can find is to uninstall then reinstall. Then it works for a few weeks. No option to ship more than one at a time. I just shipped 4 identical boxes to the same customer. That means I have to go through the process 4 times. It’s such a huge waste of time, which means it’s not worth the money savings. Might as well use package handlers website. You’ve had years to add this basic thing, it’s not even considered a feature it’s that basic.

Worst company for any business

If you have a company that ships anything, never use Rollo. They have hidden fees, over charge, and will asses improper fees that will take you days of your time to get back (they are minimal fees so they hope you give up and don’t fit to get the money back). They do not provide customer service, but again have agents that will waste your time and make it impossible to get help. The app never works properly and their products won’t connect to the internet or bluetooth. (UPDATE: They have responded and claimed to have fixed the issue, yet they have not, and only posting for other reviews to assume they have fixed the issue. Run from this company, don’t just walk away)

Can’t add bank account

The app won’t let me add a bank account so I’m stuck using credit card with a fee. Just says error occurred and to try later. Not even any options to add info just shows my address. This needs fixed.

Error messages prevent usage.

Forced me to upgrade. Now errors out when I input info. Will not let me advance after entering size box. Shows both done and continue at the bottom. I cannot go past this screen. Get an error that ship date must be future … but I haven’t even gotten to that question yet. Annoying, huge waste of my time.

Unreliable

Every time I need to use my Rollo printer I need to log in to change the settings. Every time I need to login Rollo requires a verification code. Half the time Rollo does not send the verification code. I usually end up having to find an alternative solution to printing labels because I cannot wait all day for a Rollo email. My Rollo is useless most of the time I wish to use it.

No option for multiple packages

No option to ship more than one at a time. I just shipped 4 identical boxes to the same customer. That means I have to go through the process 4 times. It’s such a huge waste of time, which means it’s not worth the money savings. Might as well use package handlers website. You’ve had years to add this basic thing, it’s not even considered a feature it’s that basic.

App & Printer Sux

I hate this printer. And when I say hate, I mean I would light it on fire in my backyard if I could afford to buy a different one. But I can’t. This piece of trash is constantly going offline. So I have to reset it and then use the worthless app to try and locate it. Which it never does. Never been able to just Bluetooth it to my phone, that’s never worked bc it can’t ever locate it. Oh! And sparks fly out of the back when plugging it in after resetting it 500 times to get it to connect. Over priced trash. I wish I had gone with a different brand.

Don’t Update - Doesn’t work

Don’t use this printer, I wouldn’t buy one again. They pushed another update that makes it not work at all with printing from a Mac, iPhone, or even a PC. Why would they not even test this software? Completely useless now.

AirPrint Not working

Inconsistencies caused excessive frustration!! I would never recommend this product!

Junk

Won’t stay connected and can’t find the printer. Hard to keep connecting

Worst and dumbest UI ever

This is by far the worst user interface anyone can ever design. It's not intuitive in the slightest. And also it doesn't have any sort of integration. No APIs. No freedom in what you print. This is the stupidest and most regretful purchase I have purchased.

Very Unreliable

App only works for about a day after you connect it to a marketplace. After that it never works. It doesn’t download the most important order information - name and address of the customer. How can we print labels without this information?. So we’re manually copy/pasting the details which takes forever. That literally the primary function of creating the connection - to quickly print labels. We’ve held back on connecting to our Amazon and Walmart stores because we don’t believe they’re reliable.

Annoying notifications can't be turned off

Ever since the upgrade I get the same dumb notifications every day: "5 earned. Your hustle is showing. 💪" and sometimes multiple times per day. I've looked in all sorts of settings on the app and in system settings and can't find a way to turn these annoying, useless notifications off without turning off order notifications too. I don't give a $#!? about your rewards I just want to be able to do business without getting blown up by more noise.

Don’t get it

I know they will tell you it’s good and it’s very bad to use for eBay We are getting error messages every print now It worked twice and now can’t get anything but error messages Three days and we are done with Rollo Good luck but you should try the much less expensive ones

Fix app

Updated app like app said. But still won’t let me in because it says I still need to update app. I’ve deleted app off and reinstalled it. I’ve restarted phone. Not sure what else there is to do.

Upset customer

I don’t know what’s going on with this company lately. I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.

Great printer but rollo ship system sucks

Cant process orders older than 90 days in the rollo ship system!!!! For a small buisness that does pre orders this is a huge miss for me and something i wish they were up front about in the description of the product. Customer service at rollo was amazing too trying to figure out why orders wouldn’t show up. Great product but gave two stars because of the lack of up front info about their system and inability to actually use this thing for what i bought it for.

Crashing

I keep deleting and reinstalling the app on my phone and it keeps crashing by the time I go to make an order, my desktop is super delayed to give me updates on orders. Right now it’s saying you’re all caught up but I am not. I can see the emails coming in for orders right now and I cannot fulfill them. Please keep up with your development if you want to keep loyal customers like our business.

Terrible networking

Pain to set up, and about 3 months in it stops recognizing valid WiFi (only device in my home to have this problem). No instructions to hard reset and tons of unanswered questions online. Get hard wired or hire tech support before buying bc you’re going to need it. Seriously hire a network engineer - don’t just hire software engineers on fiver.

The verification email link is broken

I tried to sign up for an account today and the process is broken. I was able to create my account but it wanted me to verify my email, I went to click the link and the website said I need the app to continue. Fine, downloaded the app and clicked on the verification link again, nothing happened in the app. When I tried to sign in it said I need to verify my email, then the whole process repeats. Uninstalled the app after 10 minutes of nothingness.

Biggesst pain in me A**

Never works when you need it too in a hurry. Also changes alll the time so you dont know where anything is. This interface isn’t facebook we dont want it to look different every time you go to use it.

Hate the new up date

The app wont let me enter the exact box size or the exact weight!

Glitchy and had problems filing claim for lost shipment

Recently I tried to log in to get documentation for the lost shipment for my taxes. Even after resetting my password and entering a new code, the app told me I did not have permission to access. UGH.

Worst shipping platform

Pricing is consistently short which then results in an adjustment and extra fee on my end. I know it’s the platforms fault for being short and not my own because I have uline boxes with the measurements listed AND I weigh (and usually input a higher weight) after the box is packed. Yet somehow nearly 1 out of every 10 packages is short changed. The printer consistently glitches as well, resulting in a 30-60 minute reboot. Support is useless. I couldn’t express more distaste for Rollo as a whole if I tried.

support is non existent, app will ban your account

Was banned for “fraud” because i wont connect it to a marketplace through their “connections” , already fought with them on it three months ago and was given the go ahead to continue;everything worked fine up until today when i was banned again with no warning and no option to contact support. Cannot see my ship history, cannot see packages in transit. Will be doing charge backs for all transactions over the last three years ( totaling over eight hundred dollars)

Connection issues, wrong box presets

I used it for awhile. Sometimes it doesn’t print for days and just spins. Even worse if you use the preset box sizes for usps priority the presets are wrong. USPS will ship the box and then charge you more money later. It’s an app bug but Rollo refuses to cover or reimburse. Oh and if they charge your card without authorization and you dispute it they will disable your account. GoShippo.com is 1000x better for the label services.

Avoid this company

This app is so oddly touchy, like this business doesn’t know what they are doing. It will error out because of some glitch it is experiencing and then cancel your account because it believes you are being fraudulent when you are not. Then they will keep any funds you have in your account. Really strange business model these people have. Really comes off as they are being the frauds!

So many hours wasted

I’m on my 3rd computer, 1 Windows 10 and the other 2 brand new Windows 11 and have yet to get it to work. And I’m a software engineer!

Great concept but unfinished and un reliable

Could be great, but I've never been so many small and not so small issues and an annoyances It's almost too many to list here. Logins are clunky. I had problems with payment the inventory system seems half baked the integration with eBay seems not complete. On and on. Overall? It's just a pretty and expensive label printer. If they fix the ecosystem it could be worth it.

Not super impressed

Had this for two days and it’s been very buggy. Bummed and thinking I’ll need to return my wireless Rollo printer

Bloated trash

I am sitting next to my printer and can’t use it, because the app doesn’t work.

Great printer. Not worth it because of App

This app is atrocious. It is extremely confusing to find where your printer settings are. Not much is intuitive. The app is primarily focused on printing shipping that Rollo is using to monetize the app. Some manager thought it was a good idea to make that the primary focus of development, I suppose. I suppose this is what greed and short-term goals look like. The app is also unusable because it forces you to have email based two factor authentication, but good luck getting your login token. I have to wait several minutes to hours to get the token via email. By that time it’s useless. There are no other options for two factor authentication. The two factor authentication is also broken when you install the app on Mac. The pop-up for the two factor code is also very annoying UI design. I tried to understand who this company is and it seems like it’s owned by a shell company based out of Las Vegas. I suppose it’s probably an overseas company with poor developer resources. I will say that this has tremendous potential to be the 10X label printer solution if better managed. This is a well built printer, despite the fact that the LEDs are so bright that if you see them at night, it looks like your office or bedroom was invaded by space aliens. The resolution is amazing, although it struggles feeding and labels, unless you perfectly align the feeder. This could easily be remedied by small plastic insert at the back of the printer to help align labels. Once you get it aligned, it’s not a big deal.

Doesn’t remember log in details

App requires signing in every single time I open the app and asks for an email code confirmation. Terrible user experience. Please fix.

TRASH

Don’t waste your energy, money or time.