What users complain about in AppFolio Property Manager

Logged out

The app offers a 30 day stay logged in idea, but it doesn’t work. Very frustrating.

Bugs

The app itself is well-built in and intuitive. The constantly not accepting my credentials to log in is frustrating. I often cannot leave photos and notes. It will fail and delete all the pics and note I have written? Idk if it’s based upon a weak wifi or internet issue on my phone or it’s the app being buggy. I just know that it only works for me about half of the time. Thanks.

Could use some tweaks to make it more user friendly in the field for technicians.

OK one thing I absolute cannot stand about this app is every time my screen shuts off or I go back to the Home Screen the app completely resets. Which means you think you have the work order open on your phone. You did just a few minutes ago right before you put it back in your pocket. But wait what’s this I’m back at the dashboard. Now I’ve got to go back through the menu, select maintenance hem work orders. Now I have to go back down and type my name into the ”assigned to” menu type my name find it on the list and click it. Now I’ve got to scroll through all the work orders to find the one that I had open just thirty seconds ago, all the while the resident is just standing there waiting for you to finish playing on your phone when all you were trying to do was check to make sure you covered all of their issues with them. It’s embarrassing. Highly inefficient and a complete waste of time. All my other apps stay active and preserve their places in the app when I minimize them or lock the screen. For some reason this one is incapable. I don’t believe it’s because my phone doesn’t have enough memory to keep it open, it keeps open much bigger more complex programs that run in the back ground, programs way more resource hungry than this little syncing hub and record keeping app. So on behalf of all the techs in the field using this app, PLEASE FIX IT!!!! Also app should default open in tech mode. I shouldn’t have to search for tech mode in each work order. The property manager mode should be a selection you can make after opening app but it should default into technician mode. I don’t need all those other administrative options when I’m at a unit working and just need to see the work order to verify something.

Still chashes

10/5/26. Still continually crashes after taking pics to add to work orders. FIX YOUR STUFF

Passkeys suck

Whatever you’re using for passkeys on iPhone is terrible and doesn’t work and I have to reset my password frequently.

I loathe this app

I have to use this app for work and I hate it so much. Needs app updates weekly, fixes nothing. Crashes/errors while trying to save notes. I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote. I have to close out the app in between every note I upload to prevent the error and it still occasionally happens. Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed” The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees. Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company. “Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app” Update: you keep asking me to review your dog water app when I already left you a terrible one. If I could leave zero stars it still wouldn’t be satisfactory. I want this app to have negative five stars.

New login SUCKS

Previously, the login allowed you to stay log into two separate accounts for two separate companies and now with their new login, they’ve ruined all of that. You can only stay log into one account at a time so you cannot simultaneously be managing two accounts at the same time and it always asks you for the verification code every time it’s awful it sucks that they fix something that wasn’t even broken and I’ve ruined it and made the experience completely terrible.

Horrible app for maintenance techs

I've been using AppFolio for years. It is embarrassing how difficult this app is to utilize regarding maintenance work orders and unit turns. The app is extremely clunky and not user-friendly for a non-tech savvy maintenance tech. I spend more time fixing techs messing up closing out work orders and attaching photos than anything because the app is so difficult to use. They give you a small button to click "view as maintenance tech" which there should just be a designated maintenance app.

Connection

A lot of time in in areas with bad internet connection the app will not load pictures with notes I have to put pictures in afterwards in an area that has good connection. All my other apps work even in low connection areas

Constant crashes

8/24/26 App continually crashes. Take a couple pics and go to get back on app and it crashes. Plus takes several minutes to load pics. This app is not great for an employee that has their timed monitored every minute of the day and yo have to explain that the app they want us to crashes and takes 5-10 minutes to load 1-2 pictures. DO NOT RECOMEND

So rigid. Awful customer service

Extremely rigid program. Impossible to get help unless you pay extra for dedicated support. Constantly promise the moon. Constantly under deliver. Very hard to onboard and set up.

no customer service

we need to speak to a human and cannot for an invoice issue

Clocking in/out

The gps is horrible.

Supervisor

We are noticing lagging now where we didn’t have it before.

Auto rotation to landscape view does not work

Since updating iOS and Appfolio mobile, the Auto rotation to view the app in landscape does not work. I’ve worked through Verizon’s Tech Coach to troubleshoot including uninstalling/reinstalling the app, rebooting the phone, resetting network settings, verifying iOS settings (auto lock display). Other apps seem to auto rotate without issue. Any suggestions are welcomed.

Sign in is a drag

I like the app, with the exception of signing in. Every time I click on the app, it wants to text me a code to sign in. Password is never enough. I cannot tell you how many times I’ve clicked “remember this device for 30 days”. Doesn’t matter. Wants to text me a code to sign in constantly. So annoying. I hate using this app on my mobile because of it.

Too expensive

Poor service. Tenant cloud is 10x better and 10x cheeper.

App freezing

App Leo’s freezing after each section when trying to do inspections very inconvenient for a busy season for property managment comenirr

Works most of the time but..

FREEZES during inspections constantly. Drives me crazy. Can’t even complete one inspection without the app freezing 20 times. Also information is spread out too much. AND when sending approval requested the data limit for photo attachments is 18 mb. I have to create a google folder and add the link for each estimate request.

Fix your app

App is constantly freezing or crashing

Just don’t get AppFolio until they fix their app.

Keeps freezing every 2 minutes while doing inspections, literally impossible to do my work efficiently with this.

App freezing

The app is great to check on the go- but doing inspections is a nightmare!! App is constantly freezing and crashing during inspections. Even if I take the pictures on my phone normally and go to upload the pictures it still freezes !!

App Freezing

I do inspections for houses and the app allows me to use my camera and upload photos. Problem is the app freezes every few pictures and has to be closed and reopened a lot which is very annoying and time consuming. I got a new phone to see if the issue would go away but it hasn't and seems to be an app issue. I've brought this up with support and their answer was to use their browser which is just as slow to use.

Unreliable

App loves to crash during inspections

Unusable for Inspections

Consistently crashes when trying to do any sort of inspection in the app. Can’t get anything done. Doesn’t seem to be of concern in your updates. Fix your app!!!

Helpful but can be frustratingly buggy

Regularly crashes when using messaging in the inbox with tenants and vendors. Have to often sign out and sign back in or close app and reopen. Can really slow down workflow

Keeps freezing

Trying to do inspections and it freezes on me at least 15 times during one inspection. Ridiculous. Takes me 3 times as long to get stuff done

Unable to login

This app is useless‼️ I have my username & password entered correctly, but it says it’s invalid when I’m able login online with no problem.😡 This App has never work, just a pice of garbage‼️

Won’t even open

Downloaded it and it wouldn’t open. Deleted the app and tried again several times in two days. Turned my phone off and on and it made no difference. Browser version works fine but is inconvenient. Idk what kind of bug is happening in the app but this is literally insane

New update is terrible

They recently updated the guest card screen. It’s so much worse now not sure why they felt the need to change it. The product manager (Laura) also ghosted me after asking for feedback. Texting services also go down frequently. Very annoying when you use this every day for work.

Reinventing the Wheel

I wish appfolio would focus more on the actual issues at hand and not Interface. The new guest card layout is horrific.

No answer

I have called these people multiple times over and over again because they falsely put something on my tenant report. I am still getting no answer. I’ve sent multiple emails and I cannot get an apartment because they will not fix it.

Trash

The app is trash and slow es basura idk who created this app 🤮🤮🤢🤢🤢

Not user friendly

Use the app everyday. I get logged out 3-4 times a week. Using on my phone and it’s not phone friendly. Freezes in certain areas.

Worst app I’ve ever used

For some reason my company chose this platform and it’s one of the worst decisions they could have made. Between the site constantly crashing and things never loading, it’s a complete mess. The search mechanism is the worst of all. I can go on for days, but just now that you’re dodging a bullet if you don’t go this route.

Maint

Worse system I ever had to use slow and unclear too many flaws

Kinda trash

They make changes to the app that doesn’t improve it rather they make it worse.

Stupid app

As it guy I can go throw a lot of complicated

Crash

App folio is always crashing even with the new update. The crashing is even worse. One of the worst apps I’ve ever used for work can never be consistent with the way it works.