What users complain about in Mailchimp Email Marketing

This app is literal trash. I don't know how they still run. I used Mailchimp for a business 5 years ago and it was nothing but a head ache that rarely worked back then. I have my own business now and figured "hey, they must have gotten better." But NOPE. You'll waste your time making an email, send it and even though it says 100% received not ONE was sent. Then they have the audacity to ask you to upgrade every 5 seconds. save your money and use a different company.

Google Login

Why can’t I log in with Google? It’s incredibly poor design to punish users for signing up with Google.

When trying to search for a contact in the app, you can't use their first or last name. Can only use their email address. Can you please fix this show I don't have to use the website to search for contacts

Buggy. Security lock outs all the time. Poor comms. No Value for money at all.

Just very poor now. Used to ok.. they are very happy to take your money… but no customer service, terrible communication (for a communication based company it’s shameful). Just terrible circular and unhelpful bots. Sort it out or just get a new exec team because you are destroying what was once industry standard.

when trying to login it just gives a "failed to send SMS" error. Totally useless. what's the point in having a username/password?

Editing photos is rather difficult in the emails. it's easier on the app than on the website on the phone, but both are clunky and more limited than working on a desktop.

Doesn’t scroll. Pointless app

Doesn’t work at all on mobile. Won’t scroll at all gets Stuck. Terrible.

I hate the app! I shared the link of the newsletter I created, and the hyperlink doesn't work when sharing it via text message. it only works on email. they want u to lay for text ability, and I already paid $14/month to send whenever I please. now, the app isn't working, and this is frustrating!!! I want a September bill waived because of the constant issues I've with this app!

Can’t log in with Google credentials

Log in with Google button missing! Please fix! :)

Disappointing

So many features are either not available on the mobile app or extremely difficult to use. The UI should not be so limiting in this day and age. Can’t even schedule a post to send later on the mobile app. And that’s just the half of it. Developers - please rebuild with all the features.

Never works

Can't get a page with a log-in field. It keeps saying Whoops! Try again. I have tried again vountless times and no option works. Finally deleted it.

Used to be decent, no longer works on iOS and support is horrendous

The mobile app worked fine for years, but suddenly stopped working on all my iOS devices. Takes a week to get any response from support and they keep sending out the same canned “turn your device off and turn it on again” messages over and over again. There is literally no support and this is not an inexpensive platform. I am actively looking to replace them and will never recommend Mailchimp to anyone again. UPDATE: got a reply from Mailchimp apologizing (due to my review) for the repeat “copy and paste” support replies and asked me to email them to escalate. I did what they asked and they responded with another exact copy and paste list of instructions which they have already sent and I had already tried several times and don’t work. It’s a joke at this point, beyond frustrating. They really don’t seem to care about their customers at all. To add insult to injury, the sent an email telling me that the monthly fee is going up again. After being a Mailchimp customer for about 10 years, it’s time to find a replacement.

No access to Google Login

I signed up via Google Login, and the app has no access to login via Google so cannot use it. Love mailchimp otherwise, but the app becomes useless without this feature.

Overpriced and outdated

I’ve been using MailChimp since 2014 and their prices keep increasing to the point they haven’t introduced any new additions or features to an already stale platform. Their prices are too unreasonable to keep using them anymore.

App doesn't work

The app no longer works! I can't login with my username and password anymore. I receive an error and have for months. I'm not able to contact support because that requires me to log into my account. The error code is "Kimp.KimpError error code 10". I keep the app updated but it doesn't even matter. Why am I paying for mailchimp??

Login sucks

If you signed up via google email you will no be able to login on the mobile app. Ridiculous that I pay for this and can’t even access without a computer.

Can’t edit campaign!

Please fix this bug! Can’t use app if this isn’t working! What’s the point of using the app if you can’t even edit your campaign. Like others said the edit/delete does not appear when you click on a text box or any other input.

Features missing

Cant delete assets. Features missing since latest update.

Cannot delete modules

With the new update, when using on iPhone, I can no longer delete modules ie pictures or text boxes. There is no delete icon anymore…

Can’t delete or move sections

I like this app, it has been good for sending out a simple email. I don’t like lack of giving back bug feedback. Currently the app won’t bring up the tab which allows you to move a section up or down, or delete it. You are just stuck. (Please fix this)

Junk

Wasted 2 hours of my time attempting to getting it setup. Then when you get upset and decide it’s not for you. They make sure they attempt to confuse you on how to cancel the subscription. So that will frustrate you. Then You find it and they give you a block that asks for your account manager password and a second box it that you would think is the username, but instead they want you to type delete”, but that’s not good enough it has to be capitalized. So good job mailchimp creating the most frustrating platform I’ve ever attempted to use. Just ridiculous.

Free account and no desktop? Don’t bother.

I have a free account because I have a very small list. I also run my business entirely from my ipad, which is generally not a problem… except for Mailchimp. The browser-based campaign builder doesn’t function properly (can’t drag content blocks into the layout), and the app version doesn’t offer those content blocks at all and has an extremely limited interface. Even that doesn’t work half the time. As a free account I’m not allowed to contact support at all. At this point, instead of staying with Mailchimp to grow my business to a point where I need a paid account, it makes a lot more sense to go get a paid account elsewhere. I get it, you’re not profiting off me, but if you’re not going to offer a functional product or any help whatsoever to free accounts, just don’t offer free accounts. As for Mailchimp’s invitation for me to contact them… why? Did you create a functional iPad app in the last week? Did you reconsider your entire pricing structure? Has anything relevant to my review changed? Odds are, no, nothing whatsoever has changed and you have nothing to offer me. You just want to be seen publicly looking like you want to help. But it’s a crock. Unless you can tell me specifically what you can offer me if I were to contact you- tell me here, publicly- there’s no point in wasting yet more of my time.

App upgrade fail

Time to find a new software. We’ve been a paid Mailchimp customer for several years and use the app at live events on multiple company-owned iPads to collect attendees and manage follow-ups. The latest app update now requires iOS 17, which instantly made all of our older but fully functional iPads unusable. The bigger issue is that the app forces an update loop. It will not allow the previous version to run, so we’re stuck in an “Update Now” screen with no workaround. This completely breaks a workflow that previously worked well: • Re-sending campaigns to unopened emails • Sending campaigns to newly added subscribers • Using Mailchimp live at events for data capture These iPads still serve their purpose perfectly for events. Forcing hardware upgrades or removing access to prior app versions is not realistic for many businesses. Mailchimp is excellent software. That’s why this is frustrating. All we’re asking for: • Backward compatibility for older iOS versions • Or web-based access parity for core campaign features • Or the ability to continue using the last supported app version Right now, the app is unusable for us, which may force us to evaluate other platforms solely due to compatibility—not features. I hope someone at Mailchimp sees this and addresses it. Loyal customers shouldn’t lose working tools overnight. iPad 4 (iPad 5th Gen) 16.7.12 os

Only a reporting tool - useless as an editing app

Plenty of useful stats on sent campaigns, but this is all let down by the inability to edit emails on the app. When you try to edit email content, it just gives the unhelpful message “unsupported on mobile” and kicks you out of the email. There’s no mobile browser workaround - it just locks you out and forces you to use the app. You can only edit a campaign on a Windows desktop computer, which rather negates the entire point of a mobile app. This is only a reporting tool, not a campaign editing app, and as such is extremely limited.

Update requires iOS 17.0 or later, not able to use

I own an iPad Air 2, which I realize is dated, but is still functional. I use it for much of my early morning work, and remotely in coffee shops. Previous versions of Mailchimp allowed me to easily re-send campaigns to un-opened emails OR new subscribers. This Mailchimp app upgrade requires iOS 17.0 or later, which doesn’t work for my situation. The app doesn’t even allow me to run the previous version of Mailchimp, keeping me in an “Update Now” and the app can’t update cycle. The app is now worthless to me.

currently cannot sign on to my account via mobile app. Have uninstalled and reinstalled twice. Have contacted "customer service" with nothing but a canned response received. Have used this app for years with no issues. Suddenly, the sign on is hit/miss and mostly miss giving a sign in error message when the credentials ARE correct. Trying to find out if theres some kind of setting on my phone that is blocking it, but with no response thats impossible. Need assistance with the app!

Limited functionality

Only allows you to use the app if you have the most recent iOS. Sounds reasonable on the surface but when iOS has flaws that impact functioning aside from this app and one needs to temporarily use previous iOS this a limitation. As one who has developed apps it is absolutely possible to have a broader range of flexibility on app functioning.

The app does not work

Once I go to select an email template, the page spins and never loads. I got a whole new phone now, same problem.

Can’t open anymore

The app tells me I need and update and opens the App Store. The App Store just says open app. I’m stuck in an endless loop.

Won’t Let Me In

I have a MailChimp account that has been reactivated recently, however, when I go to use it on this app I can’t even log in. If I go to a web browser it is no problem, but it is quite frustrating when I can’t use something that is supposed to make this process easier….

DO NOT SIGN UP

SOMEBODY CONTACT ME!!!!! Im appalled with how you mistreat your clients. You shut my account down and are forcing me to pay more and won’t let me downgrade!!!! This is NOT legal what you are doing. I contacted sales and filled out your form and still NO ONE IS FIXING my account!!

Auto capitalizes everything

As soon as I start typing, every word is capitalized. I can’t find any info on this in support or on the web. I can use the web interface, but it would be handy to be able to support our club when I’m not around by using the app. I have a an iPhone 11 and a brand new iPad, and the behaviour is the same on both. Nothing in settings, and of course, no support for free accounts, or forums in which to ask questions.

MPP reporting is wrong!

the app keeps showing numbers that are comoletly different from the web browser version.

Used to work great

The app was good but since the last update it’s not working anymore at all. Hard to create an email, can’t select sections, can’t move sections up or down. Very slow and broken

Unusable.

Mailchimp has been very useful to me, but they just released a mandatory update that requires IOS 17, so my iphone 8 can no longer use the app at all. Please make it compatible with my phone again.

Mailchimp was great until…

Our small NFP organization used Mailchimp for many years as a way to communicate via email to close to 1,800 members. When we started using it (many years ago). Mailchimp promised “free forever” for an audience (contact list of 2000 and less). Then in the beginning of 2025 I archived/deleted the list of contacts and then attempted to import approximately 1.400 contacts find the “forever free tier of 2000 or less contacts” was changed to 500. Mailchimp is useless to us now and we cannot afford the $$$$ Mailchimp wants on a monthly and yearly basis… so you lied and we quit Mailchimp.

Forced update cuts off older iOS users

App was working fine for a long time. Better than the desktop site, IMO. But the July 2025 forced update makes it impossible for users with older phones (👋) to use the app at all now. You get a pop-up page that can’t be closed and a link to the App Store where you can’t download the update.

Better to use website

App doesn’t even show me my contacts. Works fine on the computer web browser but absolutely useless on this app

Disappointing

This app does not allow you to send texts to your audience. It has been disappointing and of very little use to my business. Do better.

I can no longer use it.

Long story short. I’m stuck on iOS 16.5 because I use an older MacBook Pro that still works and I don’t need to replace or update it (or it will make a bunch of things I use and do, redundant) and updating my iOS will mean my phone and MacBook Pro will no longer talk to each other. And now I’ve been updated out of Mailchimp. I open the app and it gives me no choice but to update it, but I can’t, because I’m stuck on iOS 16.5. So, thanks! I won’t be using the app again. This consumerist-driven forced obsolescence is not good!