What users complain about in Motive Driver

Bad

Ever since the update to the software this driving mode will not exit and consumes driving time even when not it motion. I have always had a clean record now with this I’ve accumulated violations for driving time. Someone please fix this.

Motive not currently working properly

I notified my company that the app wasn’t working correctly a couple weeks ago. I sent in screenshots of the problem. It does not log off driving once the vehicle stops. That was weeks ago with no response. Yesterday it ran me over on drivetime because it didn’t shut down from driving mode. Now, they say they know they have a problem. If they know they have a problem they should be telling the thousands of drivers out there that are using their app and getting charged for drivetime they’re not using by their app. But they haven’t yet. This is not a good company. good companies are transparent and let people know when there is a problem with their software. Before they run into trouble.

Customer

I would not recommend this app now because they have played with the app. Now if your don’t manually change your duty status it will but the 5 minutes of stationary time to the drive line

App stuck in Driving mode

I am parked, it's still showing I'm driving. I restart app, still showing I'm driving. I turn off bluetooth while parked, still showing I'm driving. Will not go into stationary to let me change duty status. Just stuck in driving no matter what I do. Used to work fine, with all the same hardware. Only change was a Motive "Update".

It’s just ok.

I run it on an iPhone 13. Some days it does run smoothly others it is extremely laggy and frustrating. I run dedicated so it isn’t do to differing areas of reception. Not terrible mostly okay.

Eating away at my hours, one stop at a time.

What’s new on the update? Every time i stop, the drive time minutes keep counting down. Before, say I stopped driving to take a quick break, the drive window would remain for a few minutes, usually 5. Back then, I’d just change modes to on or off duty, and my logs would reflect that I’ve been stationary for X amount of time. Now, say I’m stationary for 4 minutes and then select my mode (on, off duty or sleeper) my stationary minutes won’t reflect on my logs. This new update steals minutes from me at every stop. This should be illegal, because in my eyes it’s a false record of duty status. How is it fine with you guys to let my drive time hours be consumed by 6 minutes during every stop I take if I don’t rush to change my mode asap?

Doesn’t work anymore

App keeps cutting in and out of driving and doesn’t register most of the time. You can’t figure out how many hours you have in a day and police are very mad at this app and truckers. I heard something about them switching from satellite to cell service so don’t bother getting this app or their products until they switch back to the old system that actually worked because it doesn’t work anymore

Latest update Sept 2026

With this update the app freezes in driving mode when you are in a area with no cell service. So don’t stop for a break or end of day unless you have cell service.

Sales rep Arthur Haider Zero Stars

0/5 — Terrible Sales Experience I’m trying to purchase a Motive ELD for my trucking company, but the sales experience has been unbelievably frustrating. I’ve called Motive sales several times and repeatedly asked for a different sales representative because of my experience with Arthur Haider. He told me to wait for the best price, never called me back, and later gave me a quote $10 higher. I then asked for another representative, but Motive kept telling me my account was assigned to Arthur. On my last call, they assured me someone else would speak with me. After being placed on hold, I heard the same voice again, this time using a different name. I confronted him and told him I knew it was Arthur, but I still didn’t get a straightforward explanation. The frustrating part is that I actually want to buy their ELD. I’m simply asking to deal with a different salesperson and receive an honest, transparent quote. Very disappointing experience. Motive needs to seriously review how its sales team is handling customers. 0/5 for the sales experience.

Horrible service

Ever since the last update have had nothing but problems gets stuck in driving mode constantly or it will not log driving at all constantly loosing connection to my phone and if you forget to change your status when stopped it will still automatically switch you to on duty but those 5 minutes will be logged as driving I have had to call customer support multiple times in the last 3 weeks and they just say it’s a cell service issue so not much help at all

Won’t let me go off duty.

In driving mode, personal conveyance. yard mode this app is the worst I’ve ever experienced won’t let me go off duty it’s just stuck on the lock. This app is terrible! It puts me in driving mode when I had personal conveyance you need to fix this app I’ve reported this to the DOT.

Update is trash

Ever since the latest version of this app has been updated, whenever the phone is connected to the truck via Bluetooth, if the phone leaves and out of service area, the gateway loses connectivity with the device no time is logged and you don’t know that until it’s too late. Go back to the previous version where it was always connected through Bluetooth and nothing else. Garbage app completely disappointed. I’m tired of dealing with it

Useless

Goes out of memory as soon as you have smth else active on screen. Both Motive and Google fail

4 clocks

Needs to show all 4 clocks while in motion very annoying to have to pull over go off duty then view the 4 clocks

Most Useless ELD

Always loosing connection. Spying on you an pretend to know how you should be driving 😡 wha scrap

The worst ELD app I’ve ever used

My company switched over to this app about a month ago because it was cheaper than what we were using. Guess you get what you pay for. Get dinged for a rolling stop when there is no stop signal. Have to do post trip trailer inspection twice- once when you drop the trailer and then again at the end of the day. Have to sign your log twice also. Just another app developed by someone who has never been in a truck before but thinks they can tell 30+ years drivers how to do their job

Cell service required

Changed the way it connects to my phone now it is constantly stuck in driving mode when I stop in a low cell signal area - sucks now

Terrible service

Motive was once a decent app. Then someone decided to remove the countdown clock from the screen so a driver has no idea how close they’re getting to a violation by glancing at the screen. Now a driver has to take the time and the distraction to keep up with it on a completely different device. It’s not good customer service and it’s a poor quality app from this regard.

Sucks so hard

Constantly disconnects I go to change my status after driving four hours and it still shows that I’ve been on duty the entire time. One of the worse HOS apps I’ve ever had to use.

The worst ELD app there is

Unbelievable unreliable will not stay connected when you turn off the engine. Disconnect while driving. The pre-trip category is like you rebuilding a truck. You have to put your truck number in every time it gets disconnected or when you log out and have to log back in although we drive the same truck every day. It’s just not a good investment for anybody nevertheless the trucking industry. I cannot give it any stars unless it’s minus stars.

Does not support multi-connection Bluetooth.

The Motive ELD program does not support Bluetooth multi-connection. When the ELD device is connected to an IOS device, the ELD connection will constantly cause the other connected devices to disconnect and reconnect on a loop. Even when the ELD is “forgotten” from the connected device list, the ELD will still try and brute force connect to the iOS device, disrupting all other Bluetooth connections. Tech team is aware of the situation but don’t care to rectify the problem.

Fix it, please!

There is a so-called "sandwich" button, I have to press it thousand times before it actually triggers the action, which is very annoying. The artificial intelligence often behaves stupidly. To be fair, (this is the third electronic logbook I’ve used since they became mandatory and) none of them have worked well. But this one is the first to use AI, and it infuriates me that the AI has the authority to judge people.

Bluetooth nightmare

DONT BUY THIS FOR YOUR FLEET! It disconnects from your headset, even during calls. Your camera will yell at you if you don’t leave the app running in the background of your phone every 10 minutes. Sometimes you get stuck and drive mode and can’t change your status. Overall, this is the worst ELD I’ve had so far. I’ve contemplated leaving my job because of it.

As if it’s a soul contract

I used Motive for a few years and loved it, I had a super great representative always calling and checking in on what I needed. Then unfortunate circumstances had arrived with out 1 truck company and we went out of business shortly after renewing a 1 year subscription. They will hound you every week day like a blood thirsty vampire for payment. Most professional companies will simply say sorry to hear your situation and end the contract, they refuse to understand anything other than $$$. Up until our loss of everything and the company they would have been 5 Star review Reply to response. Obviously the response wasn’t well understood, I enjoyed Motive until the lack of understanding that a client that no longer uses or has funding for subscription can’t pay so emailing and calling with hanging up upon answering is rather over the top for a simple subscription that could be cancelled. So greedy it’s unfortunate to have moral business conduct is such a way.

Motive Connector

I actually bought a new phone to fix my connectivity issues. It worked in the sense that my phone connected to my logbook. All I have to do every morning is forget the device and then re-pair. I’m lucky, I get to do it through out the day too. Unfortunately it has only been going on for a little over 6 months. I’d rather screw with my logs than drive.

SCAM!!

This is seriously a scam. They are playing games and charging you for stuff you didn’t have. Have the proof right ere.

Terrible update

This easily the worst update they’ve made yet, and that’s saying something. Both drive and cycle clocks are being burnt up because of latest update. After going idle for 5 mins it switches to on duty which it always has. The difference is now that 5 mins you sit continuously stays on drive time instead of reverting back to the moment you stopped. It is also struggling to come off the driveline at all. I’m going to urge the carrier I’m leased to to shop other options. Motive since changing over from keep trucking has progressively gotten worse.

The routers should be obsolete!

They need to get rid of the router the connection from the phone to the obd for the truck should not have a junk processor attached.

Fix ur problem

After updating the software on my iPhone 17 Pro Max, I’ve been experiencing problems. It’s not as easy to use as before, and there are a lot of unnecessary apps. Some iPhone 17 Pro Max users have also reported issues after software updates, including lag, connectivity problems, app glitches, and other performance-related complaints. Many of these issues are often addressed in later iOS updates.

Constant Connection Issues

I can’t believe this is even allowed by DOT. It’s horrible and is constantly having issues connecting. Seems like a test run in a BETA version. Go into an office or truck stop, it may or may not reconnect. When it does the little reset button doesn’t do anything. Gotta unplug wait until the damn battery dies and try again. I miss our old Omnitracs. They were far more reliable and stable. I haven’t used customer support as I don’t have time in my run to deal with that. And who wants to waste their off time troubleshooting a junky gadget. I can’t believe a large company like FedEx would mandate this POS.

Not working, again!

Stops working at Rodgers Pass bc. Kicks my truck number out. Now it’s completely frozen and won’t reboot

Intermittent connection

Latest “update” makes the app intermittently connect to vehicle gateway. As of this review I am unable to connect with two different devices.

Motive is horrible

-I wish you could give them negative stars …honestly the worst professional business experience I’ve ever had in my life. I have no clue how they sponsor golfers on PGA Tour. Actually, they do it because they just take people’s money like me. I’ve called 50 times I’ve emailed more. Someone with a broken American accent calls me back and tells me that they have pushed my case up. I have five truck and trailers that require ELD’s.. they sent me 10 units to keep in my office for future hires. They promised and explained that I would only be charged when the units were installed .. We’re going on two months now they’re trying to charge me over $2000 each month. I’ve called my bank and put a cancel on it and have been trying to get someone from motive to call me back for two months now…. I would recommend if you’re getting in the truck in Business to not call this company. They are foreigners who lie and they will not answer the phone…. Literally the whole company won’t answer the phone. I now have thousand dollars invested in this company and I have five drivers running paper logs because motive doesn’t have the decency to call one of their clients back. I am filing BBB reviews, and going to destroy them on every platform known to man.

New update sucks

Now it wont let you wait the on duty time !!! Need to Watch it all the time. Once you forgot to switch it between on and off duty then no chance to edit!!!!! Geotab is 1000% better. Besides lots of problems.

Newest update bricked it

Cannot use eld after update..stuck on one settings screen for logs . Useless

Terrible

Falsely accused innocent drivers of running stop signs that don't exist sending bad data to insurance companies. While penalizing driver for reporting not wearing seatbelt 5-10 times a trip.

dispatches

the APP shows i have a dispatch available but will not show up when i click on it. beyond frustrating

Maps are wrong, extremely sensitive

Worst camera I’ve had, consistently wrong speeds posted on maps. Says it’s speeding when not, extremely sensitive when coming to braking or turning.

Doesn’t automatically change timezones in real time.

I got my first solo HOS violation because of this app not automatically changing timezones. You know how almost any Phone (Especially my iPhone) will automatically change timezones when you travel, Motive doesn’t do that. And I was trying to fix my logs but almost all of my drive time winded up being in violation. If only there was an option to undo log edits now that this has happened to me. I’m blessed that I don’t have legal problems because of this. Motive, I’ve spoken to you before, PLEASE FOR THE LOVE OF GOD FIND A WAY TO AUTOMATICALLY CHANGE TIMEZONES BASED ON GPS LOCATION - I EVEN HAVE A MOTIVE DASHCAM!

Trash

Nothing works right. Speed alerts when you’re not speeding. Got hit for running a stop sign in a parking lot even though I turned down the aisle before the stop sign. Distraction for looking down for 2 secs to put a drink in the cup holder. I could go on about the false alerts this system gives you. Bottom line is if you’re thinking of getting this for your company, don’t. There’s plenty of way more functional options out there.