What users complain about in Motive Fleet

Customer

If you are looking for a ELD . I would look for a different one. As of one of its update it leave your driver on the drive line for the 5 minutes the truck is stationary rather than making the 5 minutes on the on duty’s line. If you have any number of trucks in your fleet this can add up to 100s lost miles that lost five minutes at a time. Costing your company 1000s of lost drive time.

New update

They just updated this to where you can’t see all your trucks and assets at all times. Then when you click an asset it doesn’t zoom in on the location for you. Plus it doesn’t update asset location while you are clicked on it so you have to continuously track it down. Seriously considering changing my ELD because of these terrible changes.

Stay away!

App is okay. Tech is pretty glitchy. Worst part is being operated by a terrible company.. legitimately the worst company I have ever dealt with.

Terrible update

This newest update is cloud based connectivity. It’s total junk. If you have no cell service than you can not even change duty status. Motive says, don’t worry, it updates itself later or the next morning. Try convince a DOT officer that your logs are legal!! So if you can’t change duty status your driving time gets eaten up pretty quick…

Rather get a root canal

Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on a personal level. Have had so many bad experiences I can’t even list them all. Not to mention the safety provided by this companies garbage AI dash cameras that can’t read a license plate in broad daylight 2 feet in front of you and it’s a complete joke. Literally criminal what they claim their AI cameras can do vs what garbage quality you actually get. This is a massive step backwards in the safety of everyone on the road. As a company owner who hires 30 drivers I would never trust my life and safety to this company nor their devices to function when needed most. Would rather go get a root canal than deal with this company. I legit fear for the safety of everyone on the roadway. Motive is doing such a disservice over what should be expected as bare minimum. At least the drivers really like the cameras tho. They can get away with murder and the AI won’t even know but as a company owner who wants to enforce a level of professionalism and safety standards this camera does you zero favors.

Stay away

Contract renews even services are no longer needed sent 30 emails to cancel services two year straight till this day still getting charged for service no longer have

Awful customer service

I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.

Hard break

Said I did a hard break would it have been better to run the light? Garbage camera and app

Terrible support

They sent the wrong wires for my ELD and waited a week to get someone to just send it out (still waiting). Nobody seems to know what they’re doing and I don’t understand why they can’t send another wires and I’ll send the other one back. I paid $600 for the year and it’s already starting on a bad foot.

Glitchy

Has more glitches then an antique Christmas lights. Constantly doesn't recognize your password. I could go on and on 👎

No notifications

I have all notifications set to receive but doesn’t get any notifications at all about anything. This app needs a serious update to where notifications are able to be sent. I have checked my phone notifications settings and still don’t get any notifications if my drivers are close to being out of hours or anything about safety. Also it’s slow on showing current drivers that are logged into the tractors. Needs an update immediately

Too many technical issues and awful management/customer service

This App does not provide visibility or alerts for speeding events. Since our Speeding Detection Settings were configured correctly and no speeding events appeared in the App, we reasonably assumed no such events were occurring. We weren’t aware Motive system has so many technical issues and limitations preventing speeding events from appearing in the Safety section of the App. The facts clearly demonstrate ongoing Motive technical issues, lack of system visibility, and miscommunication. Our company suffered harm and penalties Motive failures. All while Motive avoiding to take responsibility or even willing to address or resolve their issues promptly, accurately, and transparently.

I don’t like motive

Motive devices are being used by company owners to force drivers to operate for more than 14 hours, and then they edit the logs. I sent a letter to the FMCSA including a screenshot of my unedited log and the version that the company altered and signed on my behalf. This company is part of the harmful practices in the market; their only interest is collecting money regardless of anything else, and they do not help the system identify or report fraudulent or corrupt operations.

Scammers

Lock you into contract without sending you anything and make it very difficult to cancel

Ruthless!!

I was recently on a contract with motive using their ELD and camera package. I was involved in a pretty serious six truck accident where I have multiple broken bones. I only have one truck so the company was temporarily shut down while I healed. I paid the monthly bill the first couple of months, but tried to explain to motive that I was unable to make the payments as my business just started, and I’m unable to work. After explaining that’s a little bit of money that I had was all that I had for food in my home bills and even had money sent from family. They continue to take the payment out. I understand that I had a contract, but at some point, you have to have a heart and I know that there’s no heart in business however two or three months of service when it’s not even being used it’s not that much to you guys, however, it meant the world to me. Technically I guess they did nothing wrong. I just expected a little bit of compassion. I would never use this company again and I advise anyone reading this not to also.

Cheap junk

I was never told you couldn’t use this system with a battery disconnect. Never worked longer than a day

Horrible

Worst customer service,

It doesn’t refresh

I have to refresh each time I open the app. Very inconvenient. Please try to fix, so it update on the background automatically

Bad customer service

Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer service not these people out of the country people who don’t know anything about the product

Owner

I advise against using MOTIVE as an ELD provider because I have used their services for five years and found their prices excessively high. They charge $47 per driver, while there are much more affordable alternatives, including options for as low as $25 per driver. Additionally, when you subscribe to their services, your contract is automatically renewed for another year. If you wish to cancel your subscription, you must notify them at least one month before your current contract ends. For example, if your contract expires in December, you need to call them in November; otherwise, you will be forced to pay for the following year, even if you are not using their service. Many people do not read the contracts when signing up, and their agreement states that the contract will renew annually. If you do not inform them in advance about your cancellation, they will continue charging you. Based on this, I strongly advise against using this company as an ELD provider.

WARNING…THEY WILL SCAM YOU

The unit didn’t work in the truck. We notified them numerous times. We parted ways and then 7 months later we received a collections notice! We will be also sending them to collections for the amount we already invested in their faulty unit!!

Never updates!

I like motive, they have been a big help for my business, however I’m very disappointed with the iOS version of this app. It glitches often and seldom updates vehicle locations. I would like them to address these issues. This app works much better on the Android version.

WARNING - BE AWARE!

Motive can use this app to access your camera without your knowledge and spy on you in your daily life. That is how they stole my brand new card information and used it without my awareness nor authorization to do so, shortly after we had terminated our contract. They tried to tell us that we gave them this information, but why would we do so knowing that we would no longer be needing the services? Once you get involved with this company it is at your own risk. They will harass you with phone calls and emails and steal your information and your money if you try to leave. We were customers for almost 4 years and they refused to let us leave a year ago after locking us into a lucrative 2 year contract a year before that. We had to wait out the whole contract to get away from them, and now they used this very app to get access to our camera and steal our card number. They claim we made the payment to renew another 2 year contract. They are absurd!! How can they even be allowed to stay in business?!! We will never recommend this company to anyone, and we will continue to warn users of their apps to be aware of the fact that Motive Do Access Your Camera to Spy on you and Steal sensitive information from you whenever they want to. They have been reported to the law enforcement, FTC and the FBI for violating several rights and breaking several laws, theft, fraud, larceny and espionage, just to name a few. If you decide to deal with them, please know that it is at your own risk. We didn’t become aware of their practices until we tried to leave. You Have Been Warned -

Manager

App keeps freezing up and not updating. I have a driver that has not updated since October 1st. Should have an satellite view map

RASK Transportation

The app won't give me the option to refresh driver location. It will tell me where drivers are 12 hours ago and not their current location. and the website itself never gets any of the posted speed limits. Making our drivers look like they are going 55 in a 35 when in reality the speed limit is 55. We have been told that the best thing to do is put a note in the speeding event that the speed posted is incorrect... which doesn't help at all when insurance sees a large portion of our drivers often speed 15+ over the speed limit. Reaching out to costumer service is also a waste of time. They never follow the directions of your request and often never get back to us on our issues.

After the new update

After the new update on the log book/ hours of service they change the interface and they made is to much complicated checking drivers clock . Bring back the old interface

Over priced stay away from this

It will start out with great discounts…. And it will end with you paying MASSIVE amounts of money - and you’ll be LOCKED into a contract that they will cheerfully say that YOU SIGNED. This is a lousy service. It’s very hard to get help - call the number and you’ll get some out sourced number and they don’t want to help - they just want to sell you a fuel card. DO NOT USE THIS COMPANY. Every month the bill is higher and higher. And if you need to order a new cable, or change equipment your going to be paying. Needed a cable for one of our ends. $70 and they can’t send it because they want to charge shipping too. For a customer that they are screwing every month for $640 for my 3 trucks and 5 trailer tracking devices. You’d think a cable wouldn’t hurt them to assist their customer. Anyway, I’m paying the $4200 to get out of the contract early and getting away from these people.

Last update

Worst update ever

Owner

New update app is garbage i can only say..!

Worse

Worst experience of my life, never again!