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What users complain about in Motive Fleet

Fleet & truckingApp Store24 Jun 2024 → 08 Sept 2026

21 complaints about Motive Fleet from 21 people, read from Google Play reviews rated 1–3 stars (24 Jun 2024 – 08 Sept 2026). The complaints have not yet formed a repeated theme.

How to read these numbers: Only reviews rated 3 stars or below are collected, on purpose: this is a record of complaints, not a rating. It is not the app's App Store or Play Store score and must not be read as one.
Complaints
21
People
21
one per review
Themes
21
Avg pain
35

What they complain about

Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.

  • I like motive, they have been a big help for my business, however I’m very disappointed w…
    1 complaint · 1 personpain 24
  • App keeps freezing up and not updating.
    1 complaint · 1 personpain 27
  • Motive Fleet — Scammers.
    1 complaint · 1 personpain 40
  • Motive Fleet — Horrible.
    1 complaint · 1 personpain 40
  • And it will end with you paying MASSIVE amounts of money - and you’ll be LOCKED into a co…
    1 complaint · 1 personpain 0
  • Contract renews even services are no longer needed sent 30 emails to cancel services two…
    1 complaint · 1 personpain 33
  • This company is part of the harmful practices in the market; their only interest is colle…
    1 complaint · 1 personpain 40
  • Please try to fix, so it update on the background automatically
    1 complaint · 1 personpain 13
  • Dealing with this company and the massive amount of technical issues and their terrible c…
    1 complaint · 1 personpain 40
  • Motive Fleet — Awful customer service.
    1 complaint · 1 personpain 40
  • That is how they stole my brand new card information and used it without my awareness nor…
    1 complaint · 1 personpain 40
  • Also it’s slow on showing current drivers that are logged into the tractors.
    1 complaint · 1 personpain 20

The reviews themselves

21 of 21 complaints, most painful first. Every one links to the review on the store.

  • App Storev32.028 Jan 2026pain 76on the store ↗

    Motive Fleet — Too many technical issues and awful management/customer service

    The facts clearly demonstrate ongoing Motive technical issues, lack of system visibility, and miscommunication.

  • App Storev17.125 Sept 2024pain 49on the store ↗

    Motive Fleet — RASK Transportation

    Reaching out to costumer service is also a waste of time.

  • App Storev38.219d agopain 40on the store ↗

    Motive Fleet — Rather get a root canal

    Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience i…

  • App Storev37.116 Jul 2026pain 40on the store ↗

    Motive Fleet — Awful customer service

    Motive Fleet — Awful customer service.

  • App Storev36.003 Jul 2026pain 40on the store ↗

    Motive Fleet — Terrible support

    Motive Fleet — Terrible support.

  • App Storev36.026 Jun 2026pain 40on the store ↗

    Motive Fleet — Glitchy

    Motive Fleet — Glitchy.

  • App Storev31.011 Jan 2026pain 40on the store ↗

    Motive Fleet — I don’t like motive

    This company is part of the harmful practices in the market; their only interest is collecting money regardless of anything else, and they do not help the system identify or report fraudulent or corrupt operations.

  • App Storev29.221 Oct 2025pain 40on the store ↗

    Motive Fleet — Scammers

    Motive Fleet — Scammers.

  • App Storev25.126 Jun 2025pain 40on the store ↗

    Motive Fleet — Ruthless!!

    I paid the monthly bill the first couple of months, but tried to explain to motive that I was unable to make the payments as my business just started, and I’m unable to work.

  • App Storev24.120 May 2025pain 40on the store ↗

    Motive Fleet — Horrible

    Motive Fleet — Horrible.

  • App Storev21.107 Mar 2025pain 40on the store ↗

    Motive Fleet — Bad customer service

    Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use…

  • App Storev19.004 Dec 2024pain 40on the store ↗

    Motive Fleet — WARNING - BE AWARE!

    That is how they stole my brand new card information and used it without my awareness nor authorization to do so, shortly after we had terminated our contract.

  • App Storev38.010 Aug 2026pain 33on the store ↗

    Motive Fleet — Stay away

    Contract renews even services are no longer needed sent 30 emails to cancel services two year straight till this day still getting charged for service no longer have

  • App Storev25.014 Jun 2025pain 33on the store ↗

    Motive Fleet — Cheap junk

    Motive Fleet — Cheap junk.

  • App Storev21.118 Feb 2025pain 33on the store ↗

    Motive Fleet — Owner

    If you do not inform them in advance about your cancellation, they will continue charging you.

  • App Storev19.012 Nov 2024pain 27on the store ↗

    Motive Fleet — Manager

    App keeps freezing up and not updating.

  • App Storev19.011 Dec 2024pain 24on the store ↗

    Motive Fleet — Never updates!

    I like motive, they have been a big help for my business, however I’m very disappointed with the iOS version of this app.

  • App Storev32.120 Feb 2026pain 20on the store ↗

    Motive Fleet — No notifications

    Also it’s slow on showing current drivers that are logged into the tractors.

  • App Storev17.124 Sept 2024pain 20on the store ↗

    Motive Fleet — After the new update

    After the new update on the log book/ hours of service they change the interface and they made is to much complicated checking drivers clock .

  • App Storev23.025 Apr 2025pain 13on the store ↗

    Motive Fleet — It doesn’t refresh

    Please try to fix, so it update on the background automatically

  • App Storev14.024 Jun 2024pain 0on the store ↗

    Motive Fleet — Over priced stay away from this

    And it will end with you paying MASSIVE amounts of money - and you’ll be LOCKED into a contract that they will cheerfully say that YOU SIGNED.

Questions about Motive Fleet

What do users complain about in Motive Fleet?
No complaint repeats yet: the 21 themes so far each hold a single review, so it is too early to call any one of them the main problem.
How many people complain about Motive Fleet?
21 reviews rated 3 stars or below from 21 people on Google Play, written between 24 Jun 2024 and 08 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
Is this Motive Fleet's store rating?
No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.

Other Fleet & trucking apps people complain about

Same vertical, same star-rating rule, most painful first.