What users complain about in Ezlogz: ELD & Truck Navigation

Ezlogz Allows Editing Hours Too Easily

Warning: Ezlogz is popular among certain Eastern European-owned companies exactly because it allows changing and falsifying working hours easily. It’s not a real tamper-proof ELD. Logs get edited, violations removed, and drivers can exceed HOS limits without consequences. This is unsafe and unfair. Looking for a proper compliant ELD – this is not it.

Hard to reach sales

Sold one of the trucks, been trying to reach someone about a refund because they just charged for the full year automatically, finally got a hold of someone and they told me to go through the app and request a refund so I did, so far it’s almost been a month and nothing

Poor service, never answered the phone bad 👎

..jf

me user

hello app used to be good before now it’s very slow and glitching could you please fix this issue it’s really annoying now

Not recommended

The worst and slow . Disconnect while you drive, whenever the app want gets connected when not NO. Also some of the people in customer service has no clue what is this logbook or what is this bussines about. Looking for another provider.Do not recommend. They scam people for money only, but to provide a good service not.. You will get charged fees after fees how they want.

Horrible

The old updated version is almost impossible to use. SLOOOOOW

Shady buisness

Lots of hidden fees. Use another company instead. Horrible service! Their friends wrote the reviews for them. Super super shady business.

App user

The app is slow and glitches so much.!

HIDDEN CANCELATION FEES!

Hidden cancellation fee’s, shady business practice. UPDATE: Opened an account, was told there are no hidden fees or cancellation fees if i buy the eld OBD module instead of renting it. Bought the device, paid 1st and last month. Everything was paid as agreed, then during cancelation, i was told i have to pay about 69$ in cancelation fees. What do you NOT understand about your own scam? Be aware pf these slick scammers, not to speak about the bug filled trash app.

Full of bugs

A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.

Garbage. WERE MY MILEAGE??????

Constantly disconnected and lost my mileage

Reap off company

Fraudulent transactions, fake data terrible customer service

$2,900 lost in one month

Absolutely the worst possible ELD out there. It glitches more than it works. Agreed to a 1 month trial period and ended up getting charged $2900 for cancelling my subscription with them. Their eld device gives false reading almost every day. My engine hours went from 3,600 to 312 and odometer went from 6,928 to 11,825 from one duty status to the next. Had similar issues across my entire fleet of 9 trucks. ELD’s randomly disconnect from the Bluetooth device and driving events aren’t always recorded and can’t be found in unidentified driving events. Status changes on the drivers phones, tablets wouldn’t update with the ELD device and then drivers would get violations for going over their allowed drive time or missed a pre trip inspection or fuel. You have to be a program developer or a magician to figure out how to use their application. I had several instances where my team trucks one of the drivers would finish his shift, go into sleeper berth, and sign out.. next driver started his shift signed into the eld connected to the device started driving but it didn’t sign out previous driver and kept him in driving mode for over 17 hours straight. This is by far the dumbest ELD program out there

The worst app ever

Can stop unexpectedly, a lot of glitches. Horrible user behavior approach

P.O.S

Worst eld device. You will need 10 minutes every time to change the status.

Every day another stupid updated

Stupied eld app. Every day making new update making it worst than before. Hire profesionals do it

The app was better before all these updates.

The one thing I hate the most is the unclaimlogs feature. Also it disconnects randomly. Sometimes I have to delete the app then reinstall like 4 times to get it working right. Other then that it’s ok.

Don’t buy it

It’s terrible app. I used 1 year and never works correct. All the time got problem with connection, update or location. The support service cannot be reached. They have one solution - disconnect, mute the track, update ... But it helps for 3 hours, then the application itself turns off and no longer connects. They offer to buy the device from them again. Don't fall for this bait. P.S. By the way, their friends write positive reviews.

Customer

Terrible management!! They are focus only on how to still your money, stay away from them!!

Cancel fee - 80$ for one device. When you buy a device no one focuses on this.

Cancel fee - 80$ for one device. When you buy a device no one focuses on this.

All data was deleted

I just did update an APP .all data was automatically deleted. it is terrible. The APP works very slow and freezes. I have to touch more time on buttons for change status or make some notes