What users complain about in Constant Contact

Rip off

Advertised one price then charged a higher amount, gave no service. Total waste, also no customer service at all

If you enjoy spending a lot of time figuring things out!

Not a fan. Signed up for the monthly subscription & quit it within the month. I don’t have time to figure it all out. I just want something super simple that’s a bit more intuitive. For instance, told me to enter contact information but didn’t start out with the name but the phone & email so I enter the info before realizing now I have a list of people without their names. Why would it begin with phone & email when the first thing you need to know is the names? Another dislike, I ask for a simple follow-up email & there are plenty of templates to choose from but their pics are already inserted into the templates! Why? Why not make it a placeholder for you to insert your own pic? Found that choosing AI to create something for you isn’t as easy as it seems since after it creates it, trying to figure out how to have it email multiple people isn’t simple like a group email. I could get to the testing part but have to really concentrate on how to do a mass email. Another issue over it auto-prompting you to enter contact details it doesn’t suggest filtering or separating them in different folders, instead, you, now have one big phone book. It would seem logical as it walks you through to set it up that it would ask if you want all your contacts in one master list or if you want them categorized while creating a master list. So, if I want the contacts categorized by month I could create this so I know when the lead was created & how long the lead has been in the app. So, after playing with it for several hours & getting only a fraction of what I want done it got deleted & my subscription was cancelled asap!

Horrible Pricing issues

One month number of contacts increased and we removed contacts to the lower level. they keep on charging at the higher tier

Constant Contacts is a SCAM

Constant Contact uses every users address book contacts unbeknownst to most of them then resale services to them using each others contacts and if you want to use their app you HAVE to agree to their terms so you don’t have much choice !!!

Hardly ever works

If you are going to make the mobile version of your website useless, at least make sure your app works. You can never send emails through it.

Update the mobile version

Love CC on the desktop but it absolutely stinks on the mobile website and the app; not calibrated to the screen difference

App doesn’t work

Cannot see any results to any campaigns making it useless.

New Update is aweful

App is useless. Biggest concern is the new update to the actual web page. It’s made everything slow, half the time right clicking doesn’t work anymore. And everything is just more difficult to use. Creating a campaign used to be streamlined and easy now its massive pain. Finding contacts to change their tags is now also awful. Thinking about finding a new company.

Full of Bugs - Worthless App

The app is completely useless. You don’t have the ability to modify campaigns in any way. You always have to use a PC to actually utilize the features. This company always wants you to spend more money on something. It’s all about finding something you have to pay for. Once you have too many images you have put into campaigns, you once again have to upgrade. There is no way to delete the images - it is simply due to “storage” you must upgrade and spend more. There are so many other companies to consider. I suggest taking your search elsewhere.

Scam

After I cancelled my subscription they still charge my card for it even though I took off my account and I had called Matthew and he said he will take it off plenty of times and never did. Don’t fall for it.

Not at all useful

All you can access in the app is email campaigns… no events, landing pages, etc. It’s a useless app

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I was told I’d get charged after the free trial, but skipped straight to getting charged $45 and wanted a free trial to see if it was fit for me. I got charged $45 and want a return on it.

Subscription

Tried canceling my subscription multiple times they didn’t let me. Waste of money want my money back

Can’t log in to my account

Completely useless app. It doesn’t recognize my username and/or password. I use a password manager and can log in on their site just fine, but using the same credentials on the app doesn’t work. I can’t do anything with this and their mobile website is just about as useless as the app with their blundered responsive design.

Scammers

I have had a terrible experience with Constant Contact. Despite not authorizing any charges, my account has been consistently billed for months. This is completely unacceptable, and I feel that I have been taken advantage of. When I reached out to their customer service to resolve the issue, I was met with unhelpful responses and a lack of accountability. They have done nothing to rectify the situation or refund the unauthorized charges. This level of dishonesty and poor customer service is appalling. I strongly advise against using Constant Contact. They have proven to be untrustworthy and unprofessional. Save yourself the hassle and find another service provider. They don’t even deserve a 1 star!

scam

the last review I saw is correct. I received a phone call from one of the constant contact reps. He was very helpful and informative. He first asked for my debit card number then my routing and account number once the charge did not go through. I was on a 30 day trial. He promised a discount and an account Rep in which I have yet to receive. The platform I think is good consistency is imperative but being unscrupulous is not.

Seemed good at first, now seems like a scam

I signed up for Constant Contact two months ago with the promise that they would not start billing me until I’ve been onboarded and everything was working and functional. They tried to onboard me and could not figure out why it was not letting me login and escalated it to their IT people. Days turned into weeks, and weeks turned into months. Meanwhile, they billed me once and I called them to complain and nothing happened. Now they’ve billed me AGAIN and my contact person has not answered the phone. I think their plan is to just continue to take my money and provide me with zero service, and zero support. I should’ve gone with mailchimp, and you should too. I will dispute this on my credit card, have my card canceled and re-issued, so they cannot continue to bill me. Don’t put yourself through this misery.

Automations didn’t work

I could never get the automations to work on the desktop. Customer support was limited.

Scam

I want a refund they told me it was 30 dollars then billed me for 45 dollars they didn’t do what they say there going to do

The app is ridiculous for tracking campaigns

I love Constant Contact for sending out emails and our newsletters. However, I have used the application to track our campaigns just six and as of six months ago, it became almost impossible to track statistics through the application on my phone. I have updated the application and I have, deleted it and reinstalled it but no avail. I can’t look at the contacts who have opened up each story and I can’t see in real time who has opened up the newsletter. I have to use the desktop and that is very problematic. I like to look at the statistics throughout today on my phone. Constant contact needs to look into these technical issues and fix them right away! This is bad for business and bad for Constant Contact as well!

Unable to Select Recipient

Everything works as it should, except when I am about to send an email & I cannot select the recipient. This practically makes the app unusable. Whenever I go to select recipient, the tab comes up but quickly goes away, leaving me where I started.

You Might as Well not even bother downloading this

You cannot edit anything in the emails….. what is the freaking point of the app? I’m home sick and need to make an edit to an email and all I have is my iPad. The app doesn’t let you add pictures and the mobile version is glitchy and won’t let me click the button to upload!!! This is SO FRUSTRATING!!

Fix this

Downloaded app doesn’t let me sign up only goes to log in page ?

Liars

This is absolutely wrong and immoral. My business is folding, I’ve had to return to the job force as I haven’t been able to to bring in enough revenue. I had a difficult time finding a number to cancel. I even had left a message with the rep who signed me on and never got a call back. I haven’t used the service for months, and I’ve never been able to use the the texting feature due to all the hoops you have to jump through to get it rolling. It seemed like the right thing to do, even your rep agreed I was told over the phone I’d be getting a refund of $39 and now I’m being told otherwise. When someone is canceling it’s likely their business is closing their doors and this sort of thing matters. You should stand by your word. I will not be back and I will be sure to discourage other from utilizing your services.

Glitches!

There are glitches that need to be worked out. Tried to send a draft email to schedule it. Your system asked for the physical address because of the SPAM ACT. I entered it in and it said it saved. Went to schedule it, and it wanted it filled out again. I used to love that I could schedule or blast out emails that are drafts when I am out and about and not logged into my constant contact web browser. Right now this app is useless to me. I hope Constant Contact spends more time better developing this tool!

An absolutely terrible app

Given the price I pay every month, I expect to be at least able to make minor edits to the copy I create through the website. Time and again, this app proves itself completely useless. Shame on you, Constant Contact. It's 2019! And to add insult to injury, I note there is no way to reach you by email. Even posting this is difficult ad every name I have tried is taken. Ridiculous! After years of subscribing, I am going to look for a better provider.

I can't even sign in to the app

How frustrating...the keyboard this app uses to sign in does not allow me to use a specific, special character.... the shift key would be necessary on the same screen and it is NOT! A work around ...when I hold the key down to display both character options, the one I need is upside down... Not a good start to my paid membership with Constant Contact! <sigh>

Apps are nice...but if they are nearly useless, then why bother having the app...

I logged on to Constant Contact on my iPad, was informed my browser was less than ideal for using the web version of Constant Contact, and was encouraged to download their app to “create AND EDIT (my emphasis) campaigns” only to discover that I could not edit the campaign that I had started earlier today while at my PC...because the app is not capable of editing campaigns that are started in a browser! THEN SAY (i.e. ADMIT) THAT at the outset so your customers don’t waste their time downloading this near-useless app!

Contacts Keep Disappearing

The app is very unstable, as others have noted. I panicked when the app told me “you have no contacts.” They had previously appeared fine in the app. Then they were gone. Then back...then gone again. My contact list was intact, as I found when I logged in to the desktop. But the app is very sketchy and inconsistent. Not sure why it keeps telling me I have no contacts every now and then, but I would recommend avoiding it until it’s at least moderately stable.

Using camera roll crashes

When I try to use camera roll to add a pic, app shuts down.

Limited functionality?

From what I can see, you have to create an email from scratch in this App. I can't see where I can copy previous emails, edit draft copies of previous emails created through the website. I like to do that to save time and effort; so if I can't, the App is useless to me.

Doesn't even deserve one star

What exactly is the point of a mobile app that can send a test email but not be able to change anything if it's wrong? Take every single person who's working on this and just make mobile browser more user friendly. Or take everyone who's working on mobile browser compatibility and put them on the app. If I can't fix an email without access to a desktop computer what even is the point?

Limited use

Only works for email. Does not work for events and surveys

Why?

It is frustrating that when building drafts in the browser, that the site keeps asking if I want to use this app (which, beyond analytics, I have trouble understanding it's purpose). I cannot make edits or even create a new message. You really should remove the "use this app now" interruption when logged in browser as the app is quite useless during the message cation process.

Painful and Slow

The app takes forever to open/load and syncing to most recent email campaigns sent takes even longer. Despite having a high speed connection, this app does not connect or sync quickly. So slow it's not even worth bothering to try and use it. The previous version may not have included some of the new options available here, but it was quick and easy to use. This app is a dud.

Never works

I can never get it to schedule the email. Just runs without completing.

APP DOESNT WORK GOOD

Since the first day I started to use it it was working so bad , I’ve been calling to the support team they tried to do their best but couldn’t bring me a solution. I think if we’re working with marketing and all the stuff this is not good at all to show us as example. In my opinion we gotta take care about those details which are very important .

Useless

Why bother having an app that you can’t do anything with and which doesn’t refresh properly. App is a waste of time. Stick to the desktop.

Poor. And I’m being polite.

Praying that you guys are hustling to get out a completely rebuilt app. Mobile first!