What users complain about in RentRedi: Landlord & Rent App

Poor Customer Service

Seems like a fine app but when I had account trouble they basically told me I had to figure it out with landlord and the landlord said it was an issue on their end. It was clearly an account issue in their end. Very poor service and difficult to use.

Terrible

Constant email notifications I never signed up for and can’t get rid of because I need to pay my rent. App and website are borderline unable. They constantly try to push me to buy things as well. It seems predatory in my opinion

Annoying

I like it when it works, but they update it so often that it messes up the app and I’ve been on a locked out page for monthssss. I have to use my laptop to view the tenants . I’m over this , switching to another app.

bad programming

This app benefits no one but the landlord, is also difficult and pushy in regards to products they want you to buy, I will not rent from another landlord if they use this app.

Deleted. Won’t stop emailing me

Landlord switched to a different payment system months ago and ok’d deleting our accounts. Even without an account RentRedi keeps emailing me about rent they’re no longer responsible for

Misleading

They auto dispatch for maintenance. Or so they say. Tickets go week or months without being addressed. It will cost you your tenants and possible lawsuits.

Convenience fee scam and liability for owners - don’t use!

I’m a property owner and was appalled to just learn my tenants paid thousands of dollars in “convenience fees” and how the app’s misleading design allows for it, especially for new users. Tenants could sue me because I require them to use it, this is a liability platform, don’t use it. I’ll be filling formal complaints with regulatory agencies.

useless app

doesn’t let you split rent payments between tenants on the app

Not user friendly & atrocious customer support

Customer service isn’t very helpful either. I listed a unit, it only showed up on Zillow as an apartment. I’ve inquired with the customer support team about the issue for the last three days. Nothing has been done. Going to cancel my membership if not resolved today. Horrible customer support

BAD Business Practices and Presumed FRAUDULENT Behavior

My tenants paid rent through RentRedi, and MORE THAN 16 DAYS LATER, OVER $50,000 STILL HAS NOT BEEN DEPOSITED INTO MY ACCOUNT. After spending hours on hold I finally reached a supervisor who Assured me my funds would be released in 1 business day. That deadline came and went! Still no deposit, just more excuses and blaming their payment processor. There are serious concerns about their business practices and oversight. LANDLORDS be careful, I strongly recommend other platforms.

App doesn't let you login

Each month when I attempt to send rent and login. I can't login and have to do it through my computer. App doesn't work or let you stay signed in.

Rent App with annoying pop-ups selling their subscription STD

I use this app to pay rent, that’s it. There are “features” the app will try to sell. Now, I’m alright with the features being sold, I just don’t want to deal with 2 pop-ups every time I open the app. The worst part about the 2nd pop-up is that it asks me if I want to be reminded, which I always select “never”. This app doesn’t care, it will present me with a choice, and ignore my request. This ticks me off more than it should, but that’s why I even bothered to write a review. Please fix so I can actually enjoy using my rent app.

Terrible customer service

I have subscribed to RentRedi for a couple years. I tried to contact customer service for the first time recently. I brought up an issue I needed help with. They said ok let me look into it. Without getting back to me I received a message that they closed the customer service ticket saying it was due to me not responding. Which isn’t true. They just did not get back to me. It’s easy to see this in our conversation thread. So I mentioned this to customer service. They apologized. No big deal. I mentioned my issue again. They said they would forward it to another team. No response after 2 weeks. So here we are. And my issue persists. Can be a useful service but if you need customer service, which is important if you use this for big business, forget it.

I’m go be living in my car because of this app.

This app is completely broken it won’t let me submit the background check at all and they escalated the ticket to ensure that someone will be available to help in 3-5 business days long after the apartment has ben sold to someone else.

Hard to reach support

I have used the app for a little over a year now. It could use some improvements. The live chat agents take forever to respond . I’ve been in live chat with Angelica for about 45 minutes now and my issue is still not resolved. I’m trying pay my annual subscription- you would think I would receive help when trying to give the company money. She suggested I go to the website instead. Well the site is not sending me a verification code to my cell - so like I said improvement is needed. November I received an email stating rent payment not processed which turned out to be a scam email. I contacted rent redi and they confirmed it was not them. I’m leaving this review because I’m disappointed on the customer service provided.

Horrible for Landlords

I sincerely HATE this app! It’s hard to navigate, hard to pull reports and when the system goes down you can’t get payment from tenants. Customer service will respond but they don’t have to tools necessary to give you a solution. I’m only still here cause the other apps are trash as well

Newest Update

This is making the app less user friendly. Everything is smushed and overlapping. I can’t even login on a desktop because the layout doesn’t work. Highly disappointed that I paid for this service and it’s no longer user friendly.

Straight up garbage

I’m forced by my landlord to use this garbage app. Its glitches are incredible. It constantly emails me that my rent is late. I would never use its credit reporting service due to this issue. No option to make multiple payments along the month either.

Convenience fees

The convenience fee is too expensive! It’s crazy I gotta pay, to pay my own rent!

$30 Convenience Fee Issue

On the app of RentRedi, I saw that I would be charged $951 for my rent of $950. I didn’t proceed with the registration of my card details because I want to do it later. I am surprised because they actually charged my card $980.70 when all I did was go back to the page of payment options. I didn’t even get the chance the confirm my payment. Now Jorge, the customer service agent, keeps telling me I couldn’t get my full money back because I agreed to it especially the convenience fee. But I didn’t even get to select any confirmation because their app glitched. They are telling me to contact ProPay because they are the ones handling it. But they don’t do anything about it.

JMC

This app is absolutely terrible. Glitchy, freezes, customer support takes minutes to respond to each chat message and when they do it’s out of context, which feels like a child or LLM/chatbot. Given how I’m forced to use this thing, this has been the absolute worst app experience of my life, by far.

Terrible

Service was great when erentpayment. After being bought out they are way more expensive and the service spends more time trying to get you to do all these other fancy services and misses its core function of helping landlords collect rent easier. Not once has a new lease went without problems or issues. App is buggy and makes zero logical sense. Should just start my own…

Was this designed by a college student?

Surely you could’ve hired an experienced UI/UX developer who quality checks their work for an app that processes secure bank information. The interface does not look professional, and if I didn’t know better, I’d think this app was a scam, but this is what my landlord wants me to use to pay rent. I’m still not confident connecting my bank info to an app that looks like this.

Not a good app

Devs treat this app like my landlord treats his property - trash! Interface is sloppy, the notifications always bug out, and the menus are just generally unhelpful. Yet another way renters continue to get screwed.

Slop and Spam

My landlord forced me to use this app that is slop and spam.