What users complain about in FreshBooks Invoicing App

★☆☆☆☆ — Excessive ACH Fees and Slow Deposits

FreshBooks charges a ridiculous 1% fee for ACH payments, regardless of the transaction size. On a recent $25,555 customer payment, that’s $255.55 just to electronically transfer money between bank accounts, with the funds potentially taking up to 10 days to reach me. What’s particularly frustrating is that FreshBooks previously contacted me offering a roughly $200-per-month subscription that would cap ACH fees at approximately $10 per transaction. So clearly, lower transaction fees are possible, but they’re locked behind an expensive subscription. When I called approximately an hour after the payment was initiated to ask whether it could be canceled so my customer could pay by check instead, I was told there was absolutely no way to stop it. For contractors handling large invoices, this pricing structure is excessive. A percentage-based fee on a large ACH transfer, combined with slow access to the funds and no cancellation flexibility, makes FreshBooks a poor choice for collecting substantial payments. I’ll be looking at alternatives for future payments.

Gone down hill

I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform. Update Oct 2026 I was hoping I could report back w better news. I continue to regularly experience needing to log in manually each time I open the app.

iPhone app just not dependable

I have to redownload the iPhone app a few times a month. I’ll set the timer and then when I want to stop it, it just doesn’t work, wants me to log in again. The web based app will continue the timer, but if I’ll im the field I don’t have my laptop open. I have to manually record my stop time somewhere and keep up with it until I can get to a laptop, manually enter the correct time. I’m too far into FreshBooks to change, I think, But it’s very frustrating.

One simple issue makes the app useless.

Why can I still not SEND A RECEIPT WHEN ADDING A PAYMENT? I have to use my desktop computer to do the most absolute basic thing in an INVOICING SOFTWARE. I reported this glaring issue over a year ago. I’m done.

Wish I could give 0 stars

The app itself has always been pretty weak. Poor design and very buggy. But now I literally can’t even log in at all so it’s literally unusable. Genuinely shocking that the devs think it’s acceptable to have the app in this current state

Update: Developer replied, and aware of problem but still no fix. Was enjoying the trial of this app so I decided to upgrade to the premium version today. However, as soon as I upgraded to the premium version, none of my receipt photos are saving. I've already went through several receipts and thought I was saving photos but when I went back to look none of them have saved. And just to double-check, I re-uploaded them and still nothing. Again, this happened right when my card was charged.

Terribly optimized app

Always crashes, server syncing is spotty and fails at every login. Erases all work unless explicitly saved. I can’t imagine most of these reviews being legitimate with how poorly programmed this app and data infrastructure is

Not MTD compliment apart from VAT

Sadly I’m going to have to move away from this app and port all my accounts away. I’ve been enjoying Freshbooks for a few years now but have to use a gov approved service to submit quarterly income reports for MTD (UK problem). Freshbooks do it for VAT but not the new landlords and sole traders legislation. Wish I didn’t have to move but I can’t not at this point. Very disappointed.

If you accidentally log in to the wrong account, you are stuck making a new account no matter if you uninstall etc. Even logging in, the time expenses is very very poorly designed compared to the browser site. Id rather just log in to my browser. I guess maybe receipt expenses would be easier but thats it. Nearly useless.

The subscription keeps getting more expensive and the app keeps getting less useful. Right now the receipt scanning feature doesn't work. I take a picture of the receipt and wait about 3 or 4 minutes for it to finish scanning, then I get a blank page with no information on it. It doesn't capture any info from the receipt and it doesn't even save the photo. I am so frustrated.

Constantly fails

Ridiculous. EVERY SINGLE TIME I go to sign in it asks for a code, even though EVERY SINGLE TIME I CLICK “REMEMBER THIS DEVICE “ and then half the time I finally get on it tells me I have no invoices and I can’t access my customers! Please, fix this issue!! I’ve put up with it for a long time now and I’m over it!!!

Mileage Tracker

Would be great if we could favorite places so we don’t have to enter our start place each time. And would it’d be great to have an option for round trip checkbox

Canceling

It is virtually impossible to cancel this from the app.

the program is great but on a desktop.. on the app it has a couple of flaws sometimes the app doesn't save my estimate and then I have to redo it which is a major inconvenience especially if it's a long estimate. but the one of the many things that keeps me to stay with Freshbooks is the customer service, hands down best customer service I have ever came across. last thing I wish I would be able to add images to my estimate/invoices

Constant issues syncing

This app will stop syncing constantly. I’m on a pro 12 and it’s down about a week every month. I’m at the point I’m deleting the app every week just to reinstall because that’s their cure all. The mileage tracker is a joke, might as well use a spreadsheet

Website works okay, but app is terrible

I have never experienced an accounting app with more bugs. I’ve called customer support years ago and still dealing with the same bugs to this day, app freezes nonstop, never stays logged in, takes minutes to upload photos and then half the time just kicks you out, makes putting in receipt, and invoicing almost impossible.

Mileage Tracking

Where is the manual mileage tracking? I dont want mileage tracking in the background all of the time. I want control of the tools that I use. Who is this app for and who benefits? The customer or Freshbooks?

Frustrating App

Upon opening the app, I typically have to exit out and reopen multiple times for the app to show my invoices. Often times my initial open needs me to log in instead of using the Face ID which has been set up. The app doesn’t allow you to rearrange items on an invoice, forcing you to have to log into a web browser if you want to do that. A web browser is also necessary if you want to change a price or description of an itemized line to be saved in the queue - once you create an itemized line it’s set and can’t be edited in-app. This app often feels more a frustration than a help.

Trash

For an app that updates as often as this app does, I should not have to login to the app every single day after I click the remember me tab. I should not open the app and have to login every day and then have the app act like it’s my first time ever logging in and want to walk me through everything. Every single day it logs me out and I have to login. It has to send me an email with a code that I have to enter in and then the app freezes when I enter it in and I have to restart the app. Every single day.

The most glitchy app that exists

I literally do not understand why this app doesn’t work nine times out of ten. It constantly needs an update to “fix bugs”, but nothing changes. Most times, my invoices and expenses won’t load. If I go to edit an invoice, it will often change the address in the invoice. It literally makes doing my job impossible. I do not understand what the issue is. Freshbooks needs to hire better app developers.

Extremely laggy, don’t recommend

I’ve been using FreshBooks invoicing for about 2+ years now, first year was great. After it has become a nightmare with the amount of lags. It takes 5 mins to save one invoice after making it. Can’t use search feature most the time.

Sloppy

The app is a mess. Its full of bugs. Basic stuff like missing navigation back buttons which literally force you to kill the app just to go to the previous screen. Then you complain and they fix it only for the same problem to pop back up a few months later. Pretty unimpressive and very sloppy.

Missing or non obvious functions

The website is irritating enough but at least I know where the functions I need are now. This app doesn’t seem to have basics like adding general payments (income) to my account. Maybe it’s there but I’ve been through every option I can find and it’s not clear. I’ll stick to the website and probably just on desktop as it’s the least painful and most functioning version. My business is very simple and I only got this as part of my Barclays account and in preparation for MTD.

Keeps Crashing

When I go to share an invoice in pdf mode with messages app keeps crashing ios26

Worse than QBO

Came here after a decade with Quickbooks. On iPhone16 the app instantly starts giving errors after signup. A constant loop of errors. Once i restarted the app, i can immediately tell there is just about 0 features useful to me on the app version. Went to ask for help, error loop began again…

Too many glitches

Too many glitches, logs us out when it’s most important. Freezes when finalizing invoice ready to send and have to start all over. Extremely frustrating words can’t describe. Has our our tech looking extremely unprofessional when invoicing clients on site

Gone down hill

I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform.

Update broke mileage tracking

After this update the app won’t track mileage and it gets stuck in the setup loop asking me to make changes in setting to ALWAYS allow tracking. I make the changes and it kicks me out of the setup process. Mileage tracking was spotty before this but now it’s unusable.

Glitchy More Often Than Not

I expected more from this app, assuming it would be similar to the Quickbooks app. I'm disappointed in the limitations of the app, finding it useful for only time keeping and mileage tracking. Don't expect to edit expenses or do any actual accounting through the app. They promote this as an invoicing app, but I find even that to be clunky and far less productive than the desktop web version. Most frustrating of all, this app is just plain glitchy. More often than not, it freezes, closes, or simply just doesn't respond to commands (i.e., type an entry, hit enter, and nothing happens). As a self-employed individual, having a functional accounting app is critical for me. I'm going back to Quickbooks...it's more expensive, but it's reliable and the app is much more functional.

5/10

App is designed well, but crashes often and has errors when submitting invoices. Clients can only pay the invoice half of the time, the other half of the time they can only view the invoice.

User since 2008, and as much as I hate to do this, I have go to a 1 star rating. Timer hasn't worked for almost 2 years. Support keeps saying to uninstall and reinstall. Tired of doing that. They really need to fix this. I'm back to the '80's now, writing my hours down on paper. Even with my new Samsung S25 Ultra this problem persists. Importing bank expenses has stopped working and support can't fix it. So sad.

Editing invoices

The page freezes up on the website and on the app. Useless!

Wow

As soon as I signed up with gmail I was creating my first invoice and started getting error code , I closed the app to restart it could no longer log in. First impression is the most important and this one was terrible! Don’t Download!

Unreal how bad this app is

I’ve used this app for 8 years and have struggled the entire time. Every single time I open up the app, it’s a crapshoot. I never know if my invoices or estimates are going to load. Worst of all, I can work on a bunch of edits and it doesn’t save. How hard can it be? Why do all the other apps on my phone work flawlessly and this one soils the bed every single time. Please fix this app. This is the fifth review I’ve left and still no change. I can’t believe the developers have the audacity to send updates that announce “bug fixes,” yet literally nothing changes. Still the same terrible user experience. It’s almost like you guys are trying to ruin my day on purpose. I can’t express enough how much of an inconvenience this app actually is. I’m typically not a person who gets angry easily (never experienced road rage of any kind) but I’ve seriously thought about throwing my phone at the wall multiple times while using this app. Using this app is literally the only experience I could think of that had raised my blood pressure beyond healthy levels. Please stop torturing us.

Half finished

Totally unreliable, and supports solution to every problem is to uninstall and reinstall. Cannot even add up numbers correctly. Balances are wrong but if you reinstall the app it corrects itself. Can’t rely on the data it is displaying.

Limited to the point of uselessness

The app only allows you to view invoiced income and if you don’t use this feature you cannot view any income and it renders the app useless. Both the app and web versions are lacking and seemingly purposely limited to steer you down a path. Time to add features or time for me to move on.

Lagging Behind

Ok so I love the web version. Works great. It’s the phone that is lacking or in this case lagging. It is consistently one month behind what I have on my desktop. Not sure why. I have uninstalled and reinstalled the phone app to no effect.

Startup (low) quality, enterprise (high) pricing

What a bug riddled mess. Rather than recite the long list of flaws with Freshbooks I’ll give a single example that’s emblematic of the overwhelming defectiveness of this system. I receive a monthly email from Freshbooks with a PDF of my invoice attached. I forward the email and attachment to my dedicated Freshbooks expense ingestion email. And then Freshbooks gets it wrong. Every. Time. THEIR OWN INVOICE! EVERY TIME! It reads the logo in their signature as the invoice, and creates a new expense with a wrong date, wrong vendor, and wrong amount. If you thought I’d be better off manually uploading their PDF invoice to create a new expense, you’d be forgiven but still wrong. This STILL creates an expense with incorrect information, the most comical of which is changing the currency from USD to CAD even though USD is specified in their invoice. This incompetent hackery is seen in every workflow in the system. The only reason I gave two stars instead of one is because a two star is more likely to be read.

App freezes

Trying to use the app but keeps freezing not able to send a invoice no use to me the way it stands

Poor

Can’t get into my account even after following all instructions