{"data":{"items":[{"id":"771a3bf1-d8c9-4b12-b9fe-652089ed26ea","excerpt":"Hootsuite - Social Media Tools — ITS GETTING WORSE — UPDATE 12/19/18:\n“Something went wrong” \nThis is the message I get half the time when I upload posts. They keep failing. What is going on with this crap? I PAID MONEY FOR IT. FIX IT \n\nORIGINAL REVIEW: \nThe service is great, and the fact that it allows all content (un","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":1.2466582,"occurredAt":"2018-12-19T19:03:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"feature_request","painScore":0.707751,"sentiment":-0.7894737,"confidence":0.73,"matchedPatterns":["wish","terrible","keeps_failing","missing_feature","product:Hootsuite"],"statement":"It’s confusing, lacks several features (setting schedules, re-sending failed posts are two HUGE ones), and disorganized.","title":"Hootsuite - Social Media Tools — ITS GETTING WORSE","body":"UPDATE 12/19/18:\n“Something went wrong” \nThis is the message I get half the time when I upload posts. They keep failing. What is going on with this crap? I PAID MONEY FOR IT. FIX IT \n\nORIGINAL REVIEW: \nThe service is great, and the fact that it allows all content (unlike buffer) is nice. But this app is so terrible. It’s confusing, lacks several features (setting schedules, re-sending failed posts are two HUGE ones), and disorganized. It glitches CONSTANTLY, and lacks so many essential features for managing posts. I wish this app was like buffer. I like the small perks of Hootsuite but hate this app. Terrible.","offTopic":false},{"id":"6e8cf532-8ae7-4050-88cd-da625eb08df7","excerpt":"Hootsuite - Social Media Tools — Aweful — With my company, we use to use his app a lot to schedule posts for the weekends. I tried it out again and when \"scheduling\" a post to Instagram the post doesn't actually post. \n\nTerrible app. What is the point of this app if you cannot schedule posts?? I should have tested this","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.48177502,"occurredAt":"2018-11-26T18:50:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.344125,"matchedPatterns":["product:Hootsuite"],"statement":"What is the point of this app if you cannot schedule posts??","title":"Hootsuite - Social Media Tools — Aweful","body":"With my company, we use to use his app a lot to schedule posts for the weekends. I tried it out again and when \"scheduling\" a post to Instagram the post doesn't actually post. \n\nTerrible app. What is the point of this app if you cannot schedule posts?? I should have tested this out before Thanksgiving and Black Friday.","offTopic":false},{"id":"1d482930-0c37-4db7-836f-5d72a18292d9","excerpt":"Hootsuite - Social Media Tools — The customer service is terrible. They clearly cannot figure out that there is A BUG in the app. I HAVE been able to use the app BEFORE to upload pictures. Now it's telling me that it's failing to upload everything and WILL NOT allow me to edit any of my photos. And NO I WILL NOT use th","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":1.0156369,"occurredAt":"2020-02-28T21:30:12.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.53174704,"matchedPatterns":["terrible","product:Hootsuite"],"statement":"The customer service is terrible.","title":"Hootsuite - Social Media Tools","body":"The customer service is terrible. They clearly cannot figure out that there is A BUG in the app. I HAVE been able to use the app BEFORE to upload pictures. Now it's telling me that it's failing to upload everything and WILL NOT allow me to edit any of my photos. And NO I WILL NOT use the web browser. The point of an app is CONVENIENCE.","offTopic":false},{"id":"d94b120e-4949-435b-b014-e84c0e32aa1d","excerpt":"Hootsuite - Social Media Tools — App is very glitchy — The desktop online version works fine. The phone app is very glitchy, crashes frequently and is not convenient. Definitely switching to a new posting software when the subscription expires","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.314275,"occurredAt":"2025-11-02T11:32:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.3,"sentiment":-0.75,"confidence":0.24175,"matchedPatterns":["product:Hootsuite"],"statement":"The phone app is very glitchy, crashes frequently and is not convenient.","title":"Hootsuite - Social Media Tools — App is very glitchy","body":"The desktop online version works fine. The phone app is very glitchy, crashes frequently and is not convenient. Definitely switching to a new posting software when the subscription expires","offTopic":false},{"id":"0b829a04-b06f-46fb-8fb6-f2073d8b20ee","excerpt":"Hootsuite - Social Media Tools — App Unusable Right Now — The app freezes while trying to put a post together, rendering it completely useless at the moment. The app is the worst part of Hootsuite.","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.2821,"occurredAt":"2026-03-05T18:03:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2015,"matchedPatterns":["product:Hootsuite"],"statement":"Hootsuite - Social Media Tools — App Unusable Right Now.","title":"Hootsuite - Social Media Tools — App Unusable Right Now","body":"The app freezes while trying to put a post together, rendering it completely useless at the moment. The app is the worst part of Hootsuite.","offTopic":false},{"id":"f77e9317-1910-43c3-9914-245a049f9b33","excerpt":"Hootsuite - Social Media Tools — TERRIBLE — Great website and service, absolutely awful app. Freezes up on every single use. Every. Single. Use. Almost impossible to use ita that bad.","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.24541453,"occurredAt":"2026-03-06T01:19:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.29677418,"sentiment":-0.7419355,"confidence":0.18925,"matchedPatterns":["product:Hootsuite"],"statement":"Hootsuite - Social Media Tools — TERRIBLE.","title":"Hootsuite - Social Media Tools — TERRIBLE","body":"Great website and service, absolutely awful app. Freezes up on every single use. Every. Single. Use. Almost impossible to use ita that bad.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":6}}