UKG Pro: Buggy app and unreliable Face ID
Users are experiencing significant frustration and time consumption due to persistent bugs and issues with the app, particularly with the Face ID functionality. This leads to frequent password changes and overall dissatisfaction with the service.
27 different people have complained about this since 08 Sept 2025, most recently on 31 Oct 2026. 7 of them in the last 30 days.
- “The constant login issues waste time and make the app frustrating to use.”
- “Are they ever going to fix the Face ID for this app?”
- “Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying.”
27 people in 27 posts across 1 source · 7 in the last 30 days, 11 in the 30 before
The pain
shares of 27 peopleWhat goes wrong, and for whom
- Who
- 27 people using UKG Pro
- What goes wrong
- Face ID fails and forces password login22 people · 81%
- Forced full login on every launch15 people · 56%
- Infinite loading circle and slow startup5 people · 19%
- Since
- 08 Sept 2025 → 31 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UKG Pro
- Looking for something else
- 0% want an alternative · 15% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2385%
- Request415%
Sources
27 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…calls. Both Face ID and password authentication don’t work reliably. The constant login issues waste time and make the app frustrating to use. It needs better performance and a more reliable login process. Horrible log in experiences time and time again.
FrustratedWastes timeUKG Pro — Face ID Are they ever going to fix the Face ID for this app? It gives the check mark and acts like it’s going to work then just has a loading circle forever till you close the app. You have to hit use password before it goes through to even get in the app right now. Which makes you put in your email and…
Frustrated…word, I get stuck at the authentication link and it just stays there. How annoying and completely useless.
FrustratedManual workUKG Pro — The worst to get into Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying. I’ve always had problems getting in over multiple phones now or the desktop. It needs facial recognition to open the app, then every single time it requires a username and…
Frustrated…password in from time to time when it’s literally every single time. This is frustrating and time consuming.
Frustrated
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 38.7 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Buggy app and unreliable Face ID a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 27 different people described it independently, in 27 mentions, the earliest from 08 Sept 2025 and the most recent from 31 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 7 people raised it in the last 30 days and 11 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UKG Pro's Face ID feature seems to be causing a lot of headaches, with 8 people mentioning issues like having to log in manually every time despite choosing Face ID. It's frustrating when an app feature doesn't work as expected, especially when it leads to frequent password changes. How are you managing your logins now, given these repeated Face ID failures?