{"data":{"items":[{"id":"57e375ef-69ef-48a3-b094-3a5a12bfde4b","excerpt":"UKG Pro — Horrible App — Recently, my store decided to change apps. This app is HORRIBLE to use. It’s so confusing and I hate that it doesn’t show the amount of hours we get each week. I’m only able to see the current week on my time card. I wish we didn’t switch apps because the other one was so easy and simple to use","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":1.161887,"occurredAt":"2026-09-15T18:19:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.7604348,"sentiment":-0.82608694,"confidence":0.66,"matchedPatterns":["wish","i_hate","terrible","solution:app"],"statement":"It’s so confusing and I hate that it doesn’t show the amount of hours we get each week.","title":"UKG Pro — Horrible App","body":"Recently, my store decided to change apps. This app is HORRIBLE to use. It’s so confusing and I hate that it doesn’t show the amount of hours we get each week. I’m only able to see the current week on my time card. I wish we didn’t switch apps because the other one was so easy and simple to use.","offTopic":false},{"id":"895b6971-0ae2-4dc4-be2a-33084fcfccde","excerpt":"UKG Pro — Horrible — This app has made managing my work schedule and time-off requests unnecessarily difficult. Since switching to UKG Pro, simple things like submitting sick time and vacation time have become confusing and frustrating. Requests can remain stuck on “Submitted,” and the app gives unclear messages when a","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.8344,"occurredAt":"2026-09-11T16:31:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.68,"sentiment":-0.5,"confidence":0.49666667,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"Since switching to UKG Pro, simple things like submitting sick time and vacation time have become confusing and frustrating.","title":"UKG Pro — Horrible","body":"This app has made managing my work schedule and time-off requests unnecessarily difficult. Since switching to UKG Pro, simple things like submitting sick time and vacation time have become confusing and frustrating. Requests can remain stuck on “Submitted,” and the app gives unclear messages when a day has already been signed off. The previous system was much easier to use. This feels like a major downgrade in usability and reliability.","offTopic":false},{"id":"9cd6fb8e-1e2b-4143-9662-e3e1accad061","excerpt":"UKG Pro — Hard to use and missing basic scheduling options — Call Late and Call Absent are buried behind tiny text and a nearly invisible dropdown. Bryte AI couldn’t even tell me where they were. There’s also no option to set a minimum rest period between shifts. These should be basic, easy-to-find scheduling features.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.664235,"occurredAt":"2026-09-15T19:00:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.56,"sentiment":-0.5,"confidence":0.42579168,"matchedPatterns":["missing_feature","product:UKG Pro"],"statement":"UKG Pro — Hard to use and missing basic scheduling options.","title":"UKG Pro — Hard to use and missing basic scheduling options","body":"Call Late and Call Absent are buried behind tiny text and a nearly invisible dropdown. Bryte AI couldn’t even tell me where they were. There’s also no option to set a minimum rest period between shifts. These should be basic, easy-to-find scheduling features.","offTopic":false},{"id":"11e4b1e0-16cd-4f0d-aae7-830ce6288536","excerpt":"UKG Pro — Confusing, Slow — So confusing to navigate with too many little shortcuts. I’m not able to see the full amount of hours I work per week and everything loads so slowly. It took awhile to figure out how to change my schedule and request time off and I don’t even know if it went through correctly. MyTime was bet","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.4732,"occurredAt":"2026-09-08T11:07:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.338,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Confusing, Slow.","title":"UKG Pro — Confusing, Slow","body":"So confusing to navigate with too many little shortcuts. I’m not able to see the full amount of hours I work per week and everything loads so slowly. It took awhile to figure out how to change my schedule and request time off and I don’t even know if it went through correctly. MyTime was better with its ease and simplicity.","offTopic":false},{"id":"3601a25a-6eb5-486c-9017-33a15ef5a636","excerpt":"UKG Pro — Target — Target worker here I HATE THIS APP hard to use","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.39317334,"occurredAt":"2026-09-10T19:57:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.20266667,"matchedPatterns":["i_hate","solution:app"],"statement":"Target worker here I HATE THIS APP hard to use","title":"UKG Pro — Target","body":"Target worker here I HATE THIS APP hard to use","offTopic":false},{"id":"6e07b898-d2ce-4dd7-9667-f9be386e60b4","excerpt":"Paycom — Paycom girl — It needs   an update to me … it’s confusing It shows multiple punches  if you make a mistake. It needs to delete the ones that are wrong or mis punched","url":"https://apps.apple.com/us/app/id1207929487?see-all=reviews","role":"pain","weight":0.25024998,"occurredAt":"2026-09-20T21:51:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.17875,"matchedPatterns":["product:Paycom"],"statement":"It needs an update to me … it’s confusing It shows multiple punches if you make a mistake.","title":"Paycom — Paycom girl","body":"It needs   an update to me … it’s confusing It shows multiple punches  if you make a mistake. It needs to delete the ones that are wrong or mis punched","offTopic":true},{"id":"2d5679e9-f630-4e12-afde-3a6d74ec6752","excerpt":"UKG Pro — app barely works — always glitching, super confusing, infinite load times, crashes often.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.16205,"occurredAt":"2026-09-06T16:10:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.11575,"matchedPatterns":["solution:app"],"statement":"always glitching, super confusing, infinite load times, crashes often.","title":"UKG Pro — app barely works","body":"always glitching, super confusing, infinite load times, crashes often.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7}],"total":7}}