UKG Pro: App usability and performance issues
Users consistently express strong dissatisfaction with the app, describing it as poorly designed and frustrating to use. Complaints highlight issues such as slow performance and an overall negative user experience.
190 different people have complained about this since 29 May 2025, most recently on 05 Nov 2026. 23 of them in the last 30 days.
- “It wastes my manager’s time at the end of the week when I have to email him with all the missing punches for that timesheet.”
- “Just let us keep clicking that box to become the most infuriating app on the planet that my work makes us use to clock in/out all the time.”
190 people in 192 posts across 1 source · 23 in the last 30 days, 82 in the 30 before
The pain
shares of 190 peopleWhat goes wrong, and for whom
- Who
- 190 people using UKG Pro
- What goes wrong
- Infinite loading circle and slow startup71 people · 37%
- Forced full login on every launch49 people · 26%
- Clock in and out punches fail29 people · 15%
- Schedule and calendar view is confusing14 people · 7%
- Since
- 29 May 2025 → 05 Nov 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UKG Pro
- Looking for something else
- 1% want an alternative · 3% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Honestly such a bad app for trying to log on and then getting any messages takes forever and the news feed does not update so missing messages and communications.”
“I wish my company would stop using this.”
“I wish my company would use anything but this.”
“I wish my employer would switch services.”
“I wish we used another platform, tbh.”
“Save your time and money and invest in something better than this useless app.”
“Slow and clunky, rubbishly designed app with features missing or badly implemented.”
“The punch tab is completely missing on my phone.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint17897%
- Looking for an alternative11%
- Request53%
Sources
192 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…sly slow and frustrating. Need to download a PDF of a recent paystub? The mobile app is useless for that. If it does, in fact download, it’s impossible to find anywhere on your phone, but good luck trying. Why our company adopted this hot useless mess of an app is beyond me.
Strong complaintFrustratedUKG Pro — HORRIBLE APP This app is horrible. Incredibly buggy and never works properly. It genuinely takes a whole 3 minutes to actually sign me in, makes me type in my password and send a verification code to my phone EVERY. SINGLE. TIME. despite having a passkey it never allows me to use and it never signs me in…
Strong complaintFrustrated…to load or uninstalling it and reinstalling it every couple of days. It wastes my manager’s time at the end of the week when I have to email him with all the missing punches for that timesheet. Most common problem is a blank white loading screen when first logging in which never loads. The only fix for this i have…
FrustratedMissing feature…R has no way of knowing that the person is coming in at a later time. I hate everything about this app.
Strong complaintManual work…say DON’T DO THAT, the app should probably not do that right? Nahhh. Just let us keep clicking that box to become the most infuriating app on the planet that my work makes us use to clock in/out all the time. Laggy, clunky, slow, buggy as hell. SORT IT OUT. 😡
FrustratedManual work
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 41.9 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is App usability and performance issues a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 190 different people described it independently, in 192 mentions, the earliest from 29 May 2025 and the most recent from 05 Nov 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: easing — a clearly smaller share than a month before. 23 people raised it in the last 30 days and 82 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UKG Pro seems to be causing a lot of frustration, especially with its slow loading times and constant need for re-login, as shared by 94 people. It's tough when an app meant to streamline work ends up wasting time instead. Has anyone found that reaching out to support helped with the login issues, and if so, what did they suggest?