{"data":{"items":[{"id":"0324c733-d70e-4269-bdeb-9be643c5749f","excerpt":"Invoice Maker ▸ Invoice Simple — Customer service — Love the app but customer service and support is terrible , I have subscribed since 2017 they’ve been steadily raising prices since that time I think we started at 4.99 and now we are at $20 per month which isn’t ha huge deal since they have made improvements to the a","url":"https://apps.apple.com/us/app/id694831622?see-all=reviews","role":"pain","weight":0.76321113,"occurredAt":"2025-10-06T19:21:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.5366667,"sentiment":-0.06666667,"confidence":0.49666667,"matchedPatterns":["terrible","solution:app"],"statement":"Love the app but customer service and support is terrible , I have subscribed since 2017 they’ve been steadily raising prices since that time I think we started at 4.99 and now we are at $20 per month which isn’t ha huge deal since they ha…","title":"Invoice Maker ▸ Invoice Simple — Customer service","body":"Love the app but customer service and support is terrible , I have subscribed since 2017 they’ve been steadily raising prices since that time I think we started at 4.99 and now we are at $20 per month which isn’t ha huge deal since they have made improvements to the app in that time …but I currently need to upgrade the app\nSo I’m able to create more invoices and the app will not let me I’m going on a week of dealing with customer service with no real care that I cannot invoice customers and get paid . And all I’m trying to do is pay them money and they don’t seem to care . Funny way to run a business.","offTopic":false},{"id":"87135a4d-2fbb-49de-9f85-4c7c236cbd45","excerpt":"Intuit QuickBooks for Business — Horrible customer support. Be careful — I have been trying to get my Invoicing issues fixed for past 3 weeks. Whatever AI update they released it killed the Keyword filtering in invoicing and the invoices which used to take me 5-8 mins are now taking 30-35 mins. I was on numerous calls ","url":"https://apps.apple.com/us/app/id584606479?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-08-20T22:47:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Intuit QuickBooks for Business"],"statement":"Intuit QuickBooks for Business — Horrible customer support.","title":"Intuit QuickBooks for Business — Horrible customer support. Be careful","body":"I have been trying to get my Invoicing issues fixed for past 3 weeks. Whatever AI update they released it killed the Keyword filtering in invoicing and the invoices which used to take me 5-8 mins are now taking 30-35 mins. I was on numerous calls where the level 1 escalated to level 2 and finally they told me to write feedback. It's been 3 weeks and the support person emails me once a week just to let me know they don't have time to troubleshoot. Finally they setup a Tech support call today 8/20 at 6:00PM and I have been in lobby for past 45 mins and the host is by letting me in. Looking to swith to alternate product if the issue is not resolved in next few days as it's killing my business.","offTopic":false},{"id":"33a5f6a8-fe05-4fc2-865e-d90aeefa5c89","excerpt":"TurboTax: File Your Tax Return — HORRIBLE CUSTOMER SERVICE — After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with t","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-07-14T09:46:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["solution:service"],"statement":"TurboTax: File Your Tax Return — HORRIBLE CUSTOMER SERVICE.","title":"TurboTax: File Your Tax Return — HORRIBLE CUSTOMER SERVICE","body":"After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with turbo tax or Credit Karma because it was issued to the correct account already. And yes I checked the irs find my refund website as the bots suggested numerous times and it says issued.","offTopic":false},{"id":"62755ae6-207e-4f1d-92b6-d44e2520ab39","excerpt":"Invoice Maker ▸ Invoice Simple — Horrible customer service — They keep raising their prices every few months and forcing customers to upgrade or be left high and dry, even when we were on a supposed “unlimited annual plan” subscription. Customer service response is “sorry, but we are doing this to everyone, so you have","url":"https://apps.apple.com/us/app/id694831622?see-all=reviews","role":"pain","weight":0.5262,"occurredAt":"2025-10-02T12:18:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.4385,"matchedPatterns":["product:Invoice Maker"],"statement":"Invoice Maker ▸ Invoice Simple — Horrible customer service.","title":"Invoice Maker ▸ Invoice Simple — Horrible customer service","body":"They keep raising their prices every few months and forcing customers to upgrade or be left high and dry, even when we were on a supposed “unlimited annual plan” subscription. Customer service response is “sorry, but we are doing this to everyone, so you have to just deal with it.” No, we don’t. I’ll be finding another invoicing platform. This one is putting profits over customers.","offTopic":false},{"id":"c3ffb97f-9178-4190-9316-4df56afd43a7","excerpt":"Invoice Maker ▸ Invoice Simple — Terrible customer service — I have used this app for years and also purchased the unlimited version. But as of 2 months ago I can no longer print or email any invoices/ estimates to my clients. All I get is an error message. I’ve deleted and reinstalled the app a dozen times now and it’","url":"https://apps.apple.com/us/app/id694831622?see-all=reviews","role":"pain","weight":0.4712,"occurredAt":"2026-05-31T20:06:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.24,"sentiment":-0.6,"confidence":0.38,"matchedPatterns":["solution:service"],"statement":"Invoice Maker ▸ Invoice Simple — Terrible customer service.","title":"Invoice Maker ▸ Invoice Simple — Terrible customer service","body":"I have used this app for years and also purchased the unlimited version. But as of 2 months ago I can no longer print or email any invoices/ estimates to my clients. All I get is an error message. I’ve deleted and reinstalled the app a dozen times now and it’s the same thing everytime. I’ve reached out to customer service a few times now and all they say is the back end is looking at it.  now they won’t even respond to me. It’s been over 2 months now","offTopic":false},{"id":"068e175b-3d2e-4ced-ac99-081dbb1e91d4","excerpt":"Invoice2go: Easy Invoice Maker — NO GOOD — They deleted my account for no reason, no explanation. Now I have 35+ invoices out that I have to track down. Customer service is horrible.","url":"https://apps.apple.com/us/app/id540236748?see-all=reviews","role":"pain","weight":0.46061292,"occurredAt":"2026-01-06T00:10:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.51,"sentiment":0,"confidence":0.30504167,"matchedPatterns":["terrible","solution:service"],"statement":"Customer service is horrible.","title":"Invoice2go: Easy Invoice Maker — NO GOOD","body":"They deleted my account for no reason, no explanation. Now I have 35+ invoices out that I have to track down. Customer service is horrible.","offTopic":false},{"id":"916a32c9-eaa9-4606-a18d-bee4bbcb611f","excerpt":"Square Invoices: Invoice Maker — A living hell — The worst system ever no one to contact and they took double the amount of money for a refund out of my account would never deal with this company again no customer support no technical support stay far away","url":"https://apps.apple.com/us/app/id1405254630?see-all=reviews","role":"pain","weight":0.354375,"occurredAt":"2026-07-07T17:36:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.253125,"matchedPatterns":["product:Square Invoices"],"statement":"The worst system ever no one to contact and they took double the amount of money for a refund out of my account would never deal with this company again no customer support no technical support stay far away","title":"Square Invoices: Invoice Maker — A living hell","body":"The worst system ever no one to contact and they took double the amount of money for a refund out of my account would never deal with this company again no customer support no technical support stay far away","offTopic":false},{"id":"1e284bdc-9756-4245-9850-3601862b3659","excerpt":"Square Invoices: Invoice Maker — Don’t get — Account was closed for it bout explanation. Number was blocked and when I called from another number the customer service said they block your number when they block your account so there’s nothing or no one you can speak to about the matter either .","url":"https://apps.apple.com/us/app/id1405254630?see-all=reviews","role":"pain","weight":0.3447,"occurredAt":"2026-09-19T02:38:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.28725,"matchedPatterns":["product:Square Invoices"],"statement":"Number was blocked and when I called from another number the customer service said they block your number when they block your account so there’s nothing or no one you can speak to about the matter either .","title":"Square Invoices: Invoice Maker — Don’t get","body":"Account was closed for it bout explanation. Number was blocked and when I called from another number the customer service said they block your number when they block your account so there’s nothing or no one you can speak to about the matter either .","offTopic":false},{"id":"0395bbc6-7ceb-4e69-b2ae-0a3f55b9d6c1","excerpt":"Square Invoices: Invoice Maker — Customer — Sucks can’t withdraw for over a week now customer service sucks don’t waste your time better cheaper platforms available don’t use this one","url":"https://apps.apple.com/us/app/id1405254630?see-all=reviews","role":"pain","weight":0.26495,"occurredAt":"2026-07-23T20:43:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.18925,"matchedPatterns":["solution:service"],"statement":"Sucks can’t withdraw for over a week now customer service sucks don’t waste your time better cheaper platforms available don’t use this one","title":"Square Invoices: Invoice Maker — Customer","body":"Sucks can’t withdraw for over a week now customer service sucks don’t waste your time better cheaper platforms available don’t use this one","offTopic":false},{"id":"5eb04f11-65d3-4779-9e85-ff96407ff587","excerpt":"Square Invoices: Invoice Maker — Horrible customer service — If you ever have to dispute a charge, they treat you like a criminal and you have to wait 90 days just for a decision.","url":"https://apps.apple.com/us/app/id1405254630?see-all=reviews","role":"pain","weight":0.26005,"occurredAt":"2026-04-29T00:59:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.18575,"matchedPatterns":["product:Square Invoices"],"statement":"Square Invoices: Invoice Maker — Horrible customer service.","title":"Square Invoices: Invoice Maker — Horrible customer service","body":"If you ever have to dispute a charge, they treat you like a criminal and you have to wait 90 days just for a decision.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":10}],"total":10}}