Frequent Errors in Banking Apps Highlight User Frustration
The data from the period shows significant issues with banking applications, particularly with frequent errors impacting user experience. Notably, the opportunity score for 'Ứng dụng ngân hàng thường xuyên lỗi' is 49.8, indicating a strong demand for improvements in this sector.
Period covered: 27 Aug 2026 → 03 Sept 2026
Shipper không đến lấy hàng đúng hẹn
The failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.
Ứng dụng ngân hàng thường xuyên lỗi
Users consistently experience frequent and critical errors with the app, particularly during important transactions like money transfers. This leads to frustration due to slow processing, login issues, and a lack of reliable customer support.
Agribank Plus thường xuyên gặp lỗi
The Agribank Plus app is plagued by frequent and persistent technical issues, leading to transaction failures and significant user frustration. Customers report a lack of responsiveness from the bank in addressing these problems, resulting in a negative overall experience.
Lỗi thông báo không chính xác trong ứng dụng
Users of the BIDV SmartBanking app experience persistent notification issues, where the app indicates there are unread notifications despite there being none. This leads to frustration and dissatisfaction, as users feel misled by the app's notification system.
eTax Mobile - Lỗi và khó khăn sử dụng
The eTax Mobile application is plagued by continuous errors, causing significant frustration for users who struggle to complete tax submissions and transactions. Users frequently encounter issues such as system errors, failure to update, and inability to access necessary features, leading to a poor overall experience.
Thanh toán dịch vụ gặp lỗi liên tục
The frequent and persistent errors encountered when attempting to make payments through various apps and services, leading to frustration and unresolved issues for users. Additionally, customer support is inadequate, failing to address these problems effectively, which exacerbates user dissatisfaction.
Shopee Seller Center app lag và lỗi
The Shopee Seller Center app is plagued by numerous technical issues, including lag, frequent errors, and a lack of essential functions, making it frustrating for sellers to use. Despite being required to transition to this new app, sellers are dissatisfied with its performance and the overall user experience.
App lag và lỗi kết nối thường xuyên
Users consistently experience significant lag and slow performance with the app, making it difficult to use effectively. Additionally, frequent errors and connectivity issues exacerbate user frustration and dissatisfaction.
How these numbers are produced
Every figure above is counted, not estimated
More reports from this index
Written from the same evidence, other weeks.