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Research reports·Weekly report·12 Oct 2026

Complex banking guides hinder user experience

During the period from October 5 to October 12, 2026, the data highlights significant user frustrations in banking and payment apps, particularly due to overly complex guides and excessive advertising. Additionally, issues in delivery and logistics apps, such as poor service quality and performance problems, were also prevalent.

Period covered: 05 Oct 2026 → 12 Oct 2026

#1Banking & Payment Apps

Ngân hàng: Hướng dẫn sử dụng quá phức tạp và khó hiểu

The problem is the excessive complexity and confusion surrounding the use of fintech banking applications and services. Users are frustrated by complicated processes, unclear instructions, and additional costs associated with transactions and troubleshooting.

Opportunity Score
50.1
Demand
17.7
Competition
26.3
Evidence
9 signals
#2Business Management Software

Trễ giờ chấm công do quảng cáo phiền phức

Nhiều lần làm trễ giờ chấm công. Người dùng gặp khó khăn với ứng dụng do quảng cáo gây phiền toái và hiệu suất kém, dẫn đến trải nghiệm không hài lòng.

Opportunity Score
46.3
Demand
25.2
Competition
26.3
Evidence
8 signals
#3Delivery & Logistics Apps

Dịch vụ giao hàng kém chất lượng

The logistics services provided are consistently described as extremely poor, leading to significant customer dissatisfaction. Issues include failure to pick up items, excessive fees, and lack of support, contributing to a negative overall experience.

Opportunity Score
45.5
Demand
9.9
Competition
37.3
Evidence
8 signals
#4Banking & Payment Apps

Ngân hàng: Quảng cáo quá nhiều gây phiền toái cho khách hàng

Users are frustrated by excessive and intrusive advertising in fintech applications, which disrupt their experience and hinder essential functions like money transfers. The prevalence of spam messages and pop-up ads contributes to a negative perception of banking apps, leading to dissatisfaction among customers.

Opportunity Score
45.0
Demand
5.4
Competition
23.1
Evidence
8 signals
#5Delivery & Logistics Apps

J&T Sprinter App Performance Issues

The J&T Sprinter app is experiencing significant performance issues, including slow operation and excessive battery consumption. Users are frustrated with the new version, which is less efficient and more cumbersome compared to the previous iteration.

Opportunity Score
41.0
Demand
26.8
Competition
45.9
Evidence
8 signals
#6Education & School Apps

Trường học & sổ liên lạc: Không thanh toán được trên ứng dụng

Users face significant challenges with the app's payment functionality, as it only provides tuition notifications without direct payment options, leading to inconvenience and frustration. Issues such as delayed payment confirmations, lack of detailed transaction history, and errors with electronic wallets further exacerbate the user experience.

Opportunity Score
40.5
Demand
0.0
Competition
26.3
Evidence
8 signals
#7Business Management Software

Microsoft Teams user frustrations

Microsoft Teams is widely regarded as a poor-quality application, with users expressing strong dissatisfaction. Many describe it as the worst communication tool available, highlighting its numerous shortcomings.

Opportunity Score
38.3
Demand
0.7
Competition
33.3
Evidence
8 signals
#8Customer Support

Account recovery frustrations and poor support

Users are experiencing significant difficulties in recovering their accounts due to an ineffective recovery system and poor customer support. This has led to frustration, prompting some to consider canceling their subscriptions and seeking alternative products.

Opportunity Score
37.7
Demand
6.8
Competition
39.1
Evidence
8 signals

How these numbers are produced

Every figure above is counted, not estimated

Scores come from the deterministic engine described in the methodology, run over public posts collected from Reddit, GitHub, Hacker News and other open sources. The figures in this report are a snapshot from the day it was written and are not updated afterwards; the linked pages carry the current values. Read the methodology →

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