Complex banking guides hinder user experience
During the period from October 5 to October 12, 2026, the data highlights significant user frustrations in banking and payment apps, particularly due to overly complex guides and excessive advertising. Additionally, issues in delivery and logistics apps, such as poor service quality and performance problems, were also prevalent.
Period covered: 05 Oct 2026 → 12 Oct 2026
Ngân hàng: Hướng dẫn sử dụng quá phức tạp và khó hiểu
The problem is the excessive complexity and confusion surrounding the use of fintech banking applications and services. Users are frustrated by complicated processes, unclear instructions, and additional costs associated with transactions and troubleshooting.
Trễ giờ chấm công do quảng cáo phiền phức
Nhiều lần làm trễ giờ chấm công. Người dùng gặp khó khăn với ứng dụng do quảng cáo gây phiền toái và hiệu suất kém, dẫn đến trải nghiệm không hài lòng.
Dịch vụ giao hàng kém chất lượng
The logistics services provided are consistently described as extremely poor, leading to significant customer dissatisfaction. Issues include failure to pick up items, excessive fees, and lack of support, contributing to a negative overall experience.
Ngân hàng: Quảng cáo quá nhiều gây phiền toái cho khách hàng
Users are frustrated by excessive and intrusive advertising in fintech applications, which disrupt their experience and hinder essential functions like money transfers. The prevalence of spam messages and pop-up ads contributes to a negative perception of banking apps, leading to dissatisfaction among customers.
J&T Sprinter App Performance Issues
The J&T Sprinter app is experiencing significant performance issues, including slow operation and excessive battery consumption. Users are frustrated with the new version, which is less efficient and more cumbersome compared to the previous iteration.
Trường học & sổ liên lạc: Không thanh toán được trên ứng dụng
Users face significant challenges with the app's payment functionality, as it only provides tuition notifications without direct payment options, leading to inconvenience and frustration. Issues such as delayed payment confirmations, lack of detailed transaction history, and errors with electronic wallets further exacerbate the user experience.
Microsoft Teams user frustrations
Microsoft Teams is widely regarded as a poor-quality application, with users expressing strong dissatisfaction. Many describe it as the worst communication tool available, highlighting its numerous shortcomings.
Account recovery frustrations and poor support
Users are experiencing significant difficulties in recovering their accounts due to an ineffective recovery system and poor customer support. This has led to frustration, prompting some to consider canceling their subscriptions and seeking alternative products.
How these numbers are produced
Every figure above is counted, not estimated
More reports from this index
Written from the same evidence, other weeks.