What users complain about in RoadWarrior Route Planner

App does not work

Keeps deleting my whole route. I’ve entered it in multiple times and everytime the app refreshes it deletes it. Use a different app instead

New road warriors

The new version is so slow , I accidentally lost my stop and try to go back in to history to look for it but the program kept freezing up . To adjust or take note on your route it would slow down so much . Please fix this I would hate to cancel my yearly description.

Horrible Update

I loved this app up until the most recent update. I’m not sure what was added but now it’s terribly laggy and slow. The lag can crash the app, just click a couple stops in a row and it’ll crash it can’t handle it. adding stops takes forever because of the lag also. checking into stops will also lag. I’d give this 5 stars if they fix whatever they changed because it is not good currently.

The new update is worst

After updating the app. It’s just pain. I have to click 4 times for every stop now. First for changing the keyword to number coz every address start with a number. Second for saving it n I have to be careful. If I click on anywhere else I have to type the address all over again. Also the to edit I have to click few time. I never had to do that before. User since 2019 Please fix it or else I will have to find a different app.

Map

Is very slowwwwww I hate it

update to slow

get rid of the new update go back to the way it was this is garbage super slow makes me wana break my phone you guys ruined it why try to fix something that wasnt broken. been with u guys for 5 years membership cancelled

AI generated update!!

use to love this program until recent update. Completely unusable! I need a magnifying glass to see what my client is and when your are driving it becomes an accident waiting to happen. Don’t get me started on all the other bugs!!! HORRIBLE!!!!

Update is terrible!!!!

Stop trying to do something different!!!! The app was amazing before and now with the update it’s slow as all can be, doesn’t let me highlight different colors, and the map is worse. It’s insane to pay so much and get a worse product. What a joke.

No support

The app on the computer does not sync with the app on my phone. I’ve deleted and updated the app multiple times to no avail. I’ve been stuck utilizing my laptop in my car to Roland. If there’s any help available or a one 800 number I’d greatly appreciate that at some point.

Update Issues

Nothing has pulled over! Lost everything! I use this app daily and as a contractor who drives for a living I am losing out on my route while trying to figure out a new option! Horrible!

Update = uninstall

After the most recent update the app shuts off if it isn’t interacted with every few minutes. My deliveries are often 10 to 15 minutes apart. It is also now taking about 3 minutes for the app to start up again. That is a really long time to sit and wait in some stranger’s driveway. There is an “always on” toggle but it does nothing. I am unsure why the app takes so long to open up now. I assume it is loading maps from all over the world for my local deliveries. That reminds me… since the update I have to include the city I am in when adding addresses or it will literally give me options from all over the country. Not a big deal but it looked in my local area before. Now it is just one more thing that got worse. I have stopped the subscription and deleted the app. To many other options to put up with such bad decision making by people i assume are trying to justify their jobs by pushing out updates for something that was working fine. Poor management bad app.

2 weeks later and still no update

You would think that since no one asked for this update and people depend on this app for work you guys would revert back to the original app and not put out an update without back testing the reliability it is now 2 weeks and bug fixes or updates and we’re still getting charged the same for an app that’s barely working remember no one asked for this next time I think before you guys roll out an update you should roll it out to users who OPT in for experimental updates and once you have all the bugs fixed than roll it out and let people know atleast 2 weeks in advance not just catch everyone by surprise I do t like the blue either it depresses and throws me off it should be a little more transparent to see the direction of the road easier , I think you should be able to adjust the color of the trail I think map should be wider view it’s no need for it to be so compact I think you should see the names of the road easier without having to zoom in all the way in the street. I think when you are moving stops on list mode you shouldn’t have to calculate it for it to register sometimes we just want a general idea of where to go without having to follow the list stop by stop because if there’s a stop on the corner the map would force us to do a whole extra run around instead of just letting me walk to 2 houses down for example

Disappointed long term customer

Needs to reverse update. Oversimplified and trying to be more aesthetically pleasing. Also everything in dark

They ruined this app

This used to be the most legit routing app until the recent updates. Color and logo design is awful. The routing doesn’t save or goes completely blank after plugging in multiple addresses. Awful update. Completely ruined the app.

Trash

Ever since you guys updated the app I lost my routes. They’re not popping up no more. I wish you guys would go back to the old version. I’ve been using this app since 2022. It is now 2026 and I wanna throw it away.

New update

Used yesterday with no problem - today the new app is freezing upon opening

Bad Devs

Why did you eliminate the horizontal view? Someone needs to be fired.

Bad

It’s bad for iPad very bad update can’t use like landscape

New update garbage

After 8 years of using this app I’ll be canceling my subscription. You have destroyed a once useful app to something cumbersome and terrible to use. A shame. Bring back the old design and listen to the customer complaints.

Horrible

Before you can even look at a map, you have to give your email to create an account. You also cannot search locations by name, only by coordinates or address.🤦‍♂️

Update has ruined the app

Been using the app for a while now, while it has been great most of the time this update has significantly downgraded the app. Super slow and laggy when checking in stops and adding new stops. When navigating to a stop the wrong address appears in Google Maps even though the address is the app is correct which wasn’t an issue prior to the update except maybe in a few rare occasions but happens all the time now. Thankful that they recognized the issues and reverted to the original version now

New version

Don’t like the new version it’s lagging when using app

Your update has completely ruined the app

Time of optimise no longer available just sets to what ever time you started planning your route stops go missing but still shows the line they where on for an app that’s used daily for work it’s now unusable we expect better for over £100 per year what where you thinking ?

Sharing is working

The most recent update has made it so I cannot share the route via text. It used to be so easy. I can share it from the routes master list, but not when I’m in the route. The option is there, it just doesn’t do anything. And when I DO share it from the master list, it doesn’t include the times for each stop anymore. Please fix!

Just why?

New update has rendered this app entirely useless, every action has a delay, manual pindrops don’t place where your pressing, new map overlay has seemingly erased roads from existence and is significantly less legible, phone burns up after minutes of app being open. So many poor choices all pushed onto users at once. Instant cancelation. Were any of these implementations tested before forcing them onto customers?

Please update and fix editing asap.

I rely on utilization of this app daily for work travel, accessibility to notes, and route planning. After the last update the app doesn’t work even half as good as it did before the update. It’s almost impossible to edit/update notes if there is a significant amount of existing notes as the edit button does not exist. Also, app keeps freezing. Please fix asap!!

New Update

New update 7/23/2026 is absolute junk. Childish looking maps. Slow. Definitely stopping my subscription after this.

They ruined a great app

New update is terrible! You used to be able to see the Google earth style map, which would actually show what a property looked like. Was great for snow removal planning and quotes. Now it doesn’t show anything, can’t see where the driveway is or how big it is, can’t see sidewalks, it’s absolutely useless now. Please fix!

Update make it slow

I’ve been using RoadWarrior for over 7 years, and it has been an excellent app that I relied on every single day for work. It used to be fast, reliable, and efficient. Unfortunately, the latest update has made the app significantly worse. Everything feels slow. Opening a stop’s information now takes about 2 seconds after every tap, which may not sound like much, but when you’re making hundreds of deliveries a day, those delays add up and become incredibly frustrating. Even typing is laggy, and the entire app feels sluggish. For delivery drivers, speed and efficiency are critical. When you’re in a hurry, you need the app to respond instantly—not make you wait after every tap. The new update has taken away what made RoadWarrior so great. I genuinely hope the developers listen to their long-time users and optimize the app’s performance. I’ve loved this app for years, but in its current state, the update has made it much less useful than it used to be. Please bring back the fast, responsive experience that made RoadWarrior the best route planning app.

Update

Used to like this app for almost 5 years, but the new update ruined it make it complicated

Ruined it with new update!!!!

App is awful and crashes takes to long to enter stops and does work when you don’t have service. New update will lose customers!!!

New update ruined the app

New update has ruined the app, it’s slow, heats my phone up so bad, freezes. The app was perfect before this new update. The functionality of it was perfect, now everything I do takes twice as long. Please go back to the old layout.

7/22/26 Last couple updates ruined the app entirely

Urgent: Today (7/22/26) we got a massive overhaul of the app. It’s not good. Matter of fact, the app is now technically barely functioning. But before I comment on this new version I need to say that the changes to the previous version also made the app less useable. Prior to this major update they snuck in another update that broke the best feature of the app: having your map loaded into system RAM. Why is that important? Because no matter where you are your internet connection wasn’t reliant on the map loading. They snuck that update in and because I operate in an area with little to no cell service I have to keep driving out of my way to pick up an internet connection to even get past the first loading screen. That was totally ridiculous. Today, we wake up to an overhaul. I’m sure there are some improvements but the core features you need for this app now all load extremely slow. First off, it defaults your navigation to walking, not driving. Minor detail but no other previous version had this easy to catch mistake. In addition, it also now completely eats your battery and overheats your phone. I have had my phone refuse to charge due to overheating. My phone is in front of the AC on full blast. I have never experienced this. Even when the phone isn’t overheating due to Road Warrior, it won’t charge because it’s eating more battery than can be charged into it. This is a full-on disaster. When you type an address in and switch from the address number to the street name, it minimizes the keyboard and then realoads it again. So let’s say you’re typing in “100 main st”. You type “100” and then when you switch back to ABC, rather than just switch like every keyboard on earth, it minimizes/closes, then reopens. Now you’re 2-3 letters into the road name. And the absolutely experience-destroying feature of forcing the app to have an internet connection to load the map YOU just CREATED, is longer than ever. Added dumb features are : 5 second response time to mark a stop as completed. Previously it was milliseconds. And after clicking the “optimize” button a pop-up says “do you want to optimize?” Come on. This is ridiculous. And I’m sure I’ll find more throughout the day. (Edit: you can not even mark a stop complete without a full internet connection). It keeps logging me out in between stops as well. This version feels worse than a beta 0.0.1 test release. This was a very polished, excellent app at one point. Now it’s garbage. I want the version from 2025. I’m not paying for this anymore. I’ll gladly pay for the 2025 version for the rest of my life. But not this. This is worse than the app I created myself. So I’m canceling this and switching over to the one I made on Android.

Broken “Re-Design”

This app was almost perfect before 06/10/2026 the re-design. Now - the app fails to optimize based on the current time (bug), the routing upon optimization completely ignores any and all schedules or time windows that the user has set to either an individual stop or saved favorites with schedules. I have had MANY emails back and forth with support and they say a fix is coming… it is now over a month later and the same issues persist. Myself and the rest of my local DHL drivers are now looking into other options as it seems the best routing app is now DOA. My last email to them was 6/25/26 and never received a response. If your route requires you to be at places before or after certain times… use something else.

Terrible

And it won’t let me paste from my notepad. I won’t even bother with the feedback then. Deleted

Great App Until the Recent Update

I’ve been a loyal RoadWarrior user for years and have trusted it with my business. Over that time I’ve built a database of more than 1,000 saved favorites/addresses and just under 400 saved routes. It has been an essential tool for my work. Unfortunately, after the recent updates, I’ve experienced missing data and syncing issues that are incredibly concerning. Years of work appear to be missing or inaccessible, and there’s no clear explanation of what’s happened or how to recover it. For users like me who depend on this app professionally, this isn’t just an inconvenience—it’s a potential loss of years of valuable business information, money, and time. Before rolling out major updates, there needs to be better testing, better communication, and a much more reliable way to protect customer data. I sincerely hope the developers address these issues quickly because RoadWarrior has been a fantastic app in the past. Right now, however, I can’t recommend it to anyone who depends on it for their livelihood until these data and syncing problems are resolved. Super unhappy right now.

Bad update

Ever since the new update, the app opens much slower, big city names don’t load except for one specific amount of zooming in on them, it’s harder to manually organize the order of the stops, selecting multiple stops to delete them is harder, loading the next stop is slower after checking in the one you just did as well as several other things. If they went back to the previous version the app would be great.

Quality has degraded

App was a 4 star until 3 updates ago. I have lost old routes, check-in is useless now as it requires cell service, never used to. Adding stops was better not change number then hit space and it switches to letters. Despise the hit a stop and it brings up all in area you select and it zooms out

Bad update

Ever since the update, this app has been a complete nightmare. I have all of my clients in my favorites and I cannot scroll to save my life because it auto scrolls the whole entire list without me doing a thing.

Poor updates

Every time they “update” the app, it gets worse. It’s useful for creating a plan and routing stops, but the map has become almost unreadable, the saved stop indicator dots are way too big and dominate the map unless you zoom way too close to see anything useful.. The blue dot that used to track your location as you moved is no longer there do you have to keep tapping the find me indicator to know your position on the map. I’ve used this app for 5 years, but I won’t be renewing it after this subscription period is over. It has become way too cumbersome and hard to read the small print and road names on the map.