What users complain about in Stripe Dashboard

Constantly logs you out

The amount of times this app has logged me out is frustrating and exhausting to keep having to resolve. Would not recommend.

Can’t log in anymore 👎

I put in my password and username, and then it asks me to use Biometrics to log in. Except, all it is a QR code to scan. I don’t have any other phones to scan this, so I can’t log in anymore. What a load of j*** FIX THIS! 👎👎👎

SCAM!!! GIVE ME MY MONEY

SCAME. TAKES 30 DAYS TO GET PAID. HUGE INCONVENIENCE

Terrible

Glitches so I can’t even connect my checking account.

Awful

Literally no one to resolve issues doesn’t matter the amount !!!

Scam alert

I lost about $7000 on this platform support doesn’t respond. Do not use this platform I’m speaking from experience

Title: Extremely Disappointing Dispute Handling and Customer Support

As a business owner processing significant revenue through Stripe, I am extremely disappointed with how this company has handled a serious issue involving Affirm disputes. Two customers previously opened disputes that were already addressed through the proper channels. One customer was even refunded directly, and that information was communicated to Affirm. Somehow, those same disputes were reopened a second time, despite BOTH customers confirming they never initiated another dispute. Instead of investigating why disputes were reopened without the customers requesting it, Stripe has repeatedly pushed the responsibility back onto me, demanding that I resubmit evidence for issues I had already addressed. I even had a recorded phone conversation with a Stripe representative who provided assurances about how this situation would be handled and its impact on my account. Now, through email, I’m receiving responses that contradict those assurances and essentially tell me I need to go through the entire process again. Meanwhile, my business is dealing with a negative balance and potential financial consequences, and my customers are being inconvenienced by having to provide written confirmations for disputes they never reopened. What makes this especially frustrating is that Stripe continues explaining its standard dispute policies instead of addressing the actual problem: Why were these disputes reopened when neither customer requested it? I’m not asking for special treatment. I’m asking for accountability, a legitimate investigation, and for my business not to be financially penalized over an issue that neither I nor my customers caused. For a company that handles businesses’ money, this level of support and unwillingness to meaningfully address the underlying issue is incredibly concerning. I’ve spent an unreasonable amount of time trying to resolve something that should have been investigated internally from the beginning. I am now considering escalating this through legal counsel and formal complaints because I have lost confidence in Stripe’s willingness to resolve this appropriately. Business owners should be extremely cautious about relying on a payment processor that handles situations like this.

Very limited functionality

Extremely limited functionality compared to what should be possible given this is a multi-hundred billion dollar company.

Horrible service - possibly fraud

I used stripe for the convenience of a training client. They paid and I issued first payout. Till today (a month) later, I have still not received the payout even after submitting my payment. They keep your money after the client has paid. Looking for a way to sue them.

High fees

Being charged 11% how mad is that !!!!

Payout

Worst customer support experience its been weeks since the payment has been made and still the money hasn’t arrived and hold account. No refund are atleast sent to confirmed

Power Pack Cashout

I tried for over a hour to release my funds, It refuses to give me the option leaving my funds unusable.

Invoices not going through

It’s 11pm I’m in bed, have a buyer asking to pay via invoice and I have sent it right away but it has not went through… after 20 mins the email has been delivered. I have strong WiFi and am in bed, there is no excuse other than serves being down, poor timing

Your verification system is IMPOSSIBLE

Having sold something from My website I realised my bank details were incorrect..nearly three weeks later and several phone calls and emails I still cannot verify my identity in order to update these details and retrieve my money from you! It’s impossible and I’m fed up with wasting my life trying. As soon as I get my money from you I am closing my account.

No protection for user

Don’t bother using this. They support scam artists and handles chargebacks like a dictator

Horrible company

I had to refund a customer payment because they took too Long to process it and still charge me for the original processing fee. It did not refund it back.

Owner

Worst company ever I have processed payments with them for over two years put over $100,000 each year through their company and because I’ve made so much money now they tell me they’re taking 40% of every payment to put it side in a reserve in case somebody wants a refund. Furthermore, there is absolutely no way to communicate with anyone from this app. Do not waste your time or your money.

Horrible App

Terrible. Don’t use it. Just use it on the computer.

Junk app

They are the absolute worst; I’d advise everyone to stay away from this piece-of-junk app. Not long ago, someone came to my business and made a purchase with their card; after leaving, they disputed the transaction, claiming the card had been used without their consent. Stripe pulled the funds from my account and refunded the customer—that’s right, the customer walked away with both the product and their money. Worst of all, even though I provided proof that the transaction was legitimate, I still lost the dispute.

Really Annoying Sign In

Every time I go to use this I need to sign in, and rarely can I sign in seamlessly. I'm close to deleting my association with the rubbish app

Bogus UCC

Stripe placed a lien on our business account without verifying the valid of the debt of which was invalid. It placed a lien on the account without communication with company. Poor customer service.

Locked out from my account.

I have asked repeatedly for stripe to disable two step authentication. I need to update my bank details and cannot do this when using two step authentication. I have had phone conversations and long email threads with stripe support telling me that this will be sorted. After nearly two weeks it is not. I am subsequently losing income.

Expensive & Slow

The ‘processing fees’ are extortionate and the payout is far too slow: they charge you to hold onto your money for 7 days! PayPal & Revolut or bank transfer are infinitely better than this.

FRAUD

For starters they continue to sign me out of my app and site. Then they ask me to send a verification. I repeatedly select send a CODE to my phone! For three days NOW NO CODE is sent! I have tons of videos and pictures. I’ve filed yet another report with consumer affairs. Stripe repeatedly locks me out of my account after people have donated and sent money to me. Do NOT use stripe. I’m reaching out to the Minister of International Affairs now. I am NOT sending ID. I used this app two weeks ago so why was I signed out and why is NO code being sent to my phone ever!

Meh

App is kinda useless. You can’t charge payments on here, and most of the time I end up going to the website to make new digital products, new coupon codes, attach coupon codes to customers, create payment links, or to view dashboards that I feel should live within this app. I barely use it, but it….works I guess. It’s not really useful to me in my case.

Slow and expensive. They literally charged $75.69 for one transaction and their "fast pay" took 3 days to deposit. This app is a joke, customer service was less than helpful. Please do yourself a huge favor and choose another transfer service there are hundreds of them that are faster and cheaper. Fooled me once. Won't happen again *I did contact the help email they suggested and the message got bounced back to me, as that email address is not receiving emails / doesnt even exist

Bad service

Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app

Terrible app

You can’t get your money in ages

Balance update lags by hours

Have to manually refresh to get the current day Gross volume. Gets old real fast. Even if I manually refresh several times there seems to be a multi hour delay in future payouts and incoming earnings. Also why even show incoming earnings? Just show future payouts. Less confusing!

Ridiculous level of complication to set up an account

I gave up trying to open an account for a non profit account. It is so unnecessarily complicated. I opened a SumUp account to take payments very easily.

BUSINESS BEWARE

DO NOT USE THIS APP unless you to stay sick to your stomach and in a headache it is the WORST business app I have ever used. They randomly closed my account, KEPT MY MONEY and never returned an email, a message, nothing. I would NEVER use them especially if I wanted to actually make money from my business. Also, OPEN CUSTOMER SERVICE. I am extremely disappointed and frustrated and will be taking this is a higher legal matter if the refund is not made in an appropriate amount of time.

waste of time

I setup my business just like everyone else in the editing community and stripe locked me out of my account so I can no longer sell my editing services

Impossible to use

Try to stay clear of this if you’re a non-developer, have dyslexia, what aren’t the financial numerical wizard. Complete nightmare.

Just use square this pp sucks

Worst in the world. Wouldn’t become unless you want your funds stolen.

Poor service

They are fraud . They will take your money and will do fraud with you

Stripe Dispute Process Feels Unfair and One-Sided

Extremely disappointed with Stripe’s dispute process. A customer disputed a transaction even though the customer admitted that the service was received. While the dispute is still open and has not even been resolved, Stripe withdrew the disputed amount directly from my bank account. How is it acceptable to take money from a merchant’s bank account before the dispute has been decided, especially when there is evidence showing that the customer received what they paid for? Merchants should have a fair opportunity to submit evidence and have the case properly reviewed before funds are taken from their bank accounts. This process feels completely unfair and leaves businesses financially exposed while Stripe and the customer face none of the immediate consequences. I expected much better protection and a much fairer dispute process from a payment processor handling businesses’ money.

Sucks

Too many fees almost to 4%?

Very frustrating experience

I spent nearly two hours trying to set everything up, and I still couldn’t find or properly activate Tap to Pay. The interface is unnecessarily confusing, and it’s not clear where certain features are located or how to enable them. I expected a much simpler setup process, especially for such a basic payment feature. Unfortunately, after two hours of troubleshooting, I still couldn’t get Tap to Pay working. The user experience needs significant improvement.

Do not use this payment processor

Horrible customer service. Was a nightmare to set up account and has been even worse collecting payments. Fees are high and you can’t use the app for many tasks so you have to log in on the website to transfer money. Customer service is a chat bot that is not helpful. I’ve been waiting on payment for 7 days and it will be another 5 days until it’s received in my bank. Account was set up to auto transfer to my business checking account but they changed it to hold my money hostage in a made up stripe account that you can’t transfer out from the app. When I receive my money I will be canceling stripe.

Highest Fee On the Market

Very high fee to a such small transaction and they hold the money in the system too many days ! £26,00 for £1500 transaction and we didn’t get the money in account , when We saw the fee they charge and the payment is available in 5,6 days ,we refund the money back to the customer ! Never use their services again