What users complain about in IPSY: Personalized Beauty

Unhappy

Did not have a great experience. I selected my 3 choices. In the app it said my choices were locked in and then showed me 2 other items that we don’t get to pick. Fast forward to my box and received all different items that I won’t use. In my sign up I said I don’t wear make up and they sent me 2 bronzer and 2 setting sprays and 2 lip glosses/sticks and I’ve only had it for 3 months. Even when I made my picks they just sent me whatever they wanted. Customer service was a bot that just kept asking me the same question over and over. Trash!

Can’t cancel

I cancelled my subscription, still got charged and they refuse to refund even though I have email confirmation of the cancellation. They say “Oh the cut off is the 25th”. I cancelled and they didn’t charge me until the 31st?! So you mean to tell me that I cancelled a full 6 days before you charged me and I can’t get a refund? Disputed with my bank and blocked them from ever charging me again. They are ridiculous and greedy. Never in my life have I cancelled a subscription and been charged for it 6 days later for them to say “sorry, you cancelled too late in the month” What?!

Can’t cancel

Don’t worry if you ever want to stop you can’t ! It will tell you to enter your username and password and constantly tell you it’s wrong. You can delete it and un download it and clear it out and it still won’t work. also you never speak to a real person if you have any problem they also do not have a customer service number

FIX YOUR APP

Seriously IPSY? Pay attention to your reviews…your devs must be on extended vacay because the bugs keeping us from being able to shop without the app 💯 freezing/becoming non responsive HAS to be dipping revenue enough for you guys to care/notice. This has been documented by customers for MONTHS now - act like you care.

I was scammed

I have been fighting with this greedy company for months over accidentally re subscribing. I asked for a refund and they said they don’t do refunds but I never received a package either. they stole my money and just never contacted me about it. I have tried to reach out so many times only to be talking to an ai bot. Greedy horrible company

You literally can’t cancel it

I loved ipsy but this is ridiculous. I’ve tried multiple times to cancel my subscription, it doesn’t work. Finally, for some reason my account now says i don’t have a subscription or any history of a subscription, but i’m still getting charged and still receiving the ipsy packages? Been almost a year now and i’m getting pretty tired of it. I’ve tried almost everything. I’m going to have to go to my bank and get it blocked or something because oh my god is this very annoying. I also am not sure why they have you choose what you want in the ipsy packages and choose your skin color and then they send you stuff you don’t want and the complete wrong color. What am i paying for?

Terrible

First order is cheap the rest is over 400$ and will charge card even when u cancel subscription ,do not buy or get anything from this app

Overcharges!!!!!!!

Don’t bother w the app if you like getting overcharged and no contact to assist you

Colorist

Only seems to offer me things marketed for Caucasian woman. Disgraceful. Just close down and refund ppl.

Super laggy app

The app constantly freezes and won’t let me add products to my cart. I eventually give up and go to Ulta instead. I pay more there, but the constant issues with Ipsy makes it frustrating and time consuming.

Very Disappointed

They make it difficult to cancel subscription. I searched everywhere and thought I had finally canceled this subscription to find out that I was once again charged a subscription fee. This is the 2nd time I have tried to cancel. I feel like they tricked me into another payment . A good wouldn’t have such dirty tactics!

Constantly limited shades

The idea behind it is great however they never have any of the lighter shades left in foundation or concealer or powder. Also sold out completely starting to get frustrating

Can’t cancel order

The subscription part of this is great however the actual shop part is not that great, once you’ve placed an order with their shop theres no way to cancel it. Not even 30 mins after placing it. No button , just nowhere to cancel it. You will have to go through a lot of steps and emailing for soemthing that would have been so simple on another platform. There’s simply no button for cancelation or for mistakenly making this order. Ipsy please fix this

Who created this app?

This one of the worst apps I have eve come across. It’s glitchy, the layout is not user friendly. This company’s nd its concept is awesome, but the app seems like it’s being managed by 1 full time person and one part time person in another country. Can this company please invest in their IT department?? It’s so frustrating because the concept of this company is great, but the app is absolute garbage.

Ipsy was good, but kept charging me

so I thought that I would have to like press the button for to judge me no, we kept charging me over and over and over again over and over it even canceled one of my Amazon orders to take its money and now I can’t get a refund. I hate this app don’t download.

Awful app and bags are $18!

All the ads you see our lies even if you do sign up or refer a friend you don’t get that bag for that price. They’re all $18 every single month. I just tried to cancel my subscription and they still billed me!!! When I tried to get in contact with anyone I just get an AI bot that doesn’t help at all.

The app sucks

The buttons/links seem to never work. It says “choose your products now” you click on it and nothing happens. It’s really annoying. I spend so much money a month and you can’t even get your app to work correctly. It’s ridiculous.

Horrible

You can’t do refunds. I bought the cheapest package. $15, I got charged for the one I bought, then I got charged $71 for an ultimate package. They will not refund it. It’s not supposed to come until August and they won’t cancel it even tho they haven’t even started packing it.

Glitchy & Hands-off Customer Service

I have been a member off and on for years and am so done. Shipments don’t arrive and they only give you a chat box with a bunch of insignificant and inapplicable prompts. Used to be great but now you can’t trust them or their app.

Literally the worst EVER.

So I’ve had Ipsy on and off for many years. Always end up canceling it because the products are NOT worth 16-18$ a month. What I’m leaving a bad review for though? CUSTOMER SERVICE. I got one month, CANCELLED for next month and it didn’t cancel so they still charged me, and had to cancel AGAIN. Tried emailing customer services but that was an absolute joke. They provide you with the info to contact them but they won’t ever respond to you and have no shame in taking your money. Another side note, I had the app downloaded but it kept telling me I’m not connected to the internet?? Yeah.. so really there’s no point for the app either.

app does not work

it does not load correctly and crashes upon opening. why is this taking up space on my phone? i’m better off using browser because this app is completely useless and a waste of space

slow af.

lags, claims i don’t have wifi when i indeed do. does not load or takes forever to load and lags. always a long screen before the app starts too

Do NOT subscribe!

This was fine years ago. All I did was reactivate my account and they shopped a box at a much higher price. I reached out because the app was not providing confirmation of the cancellation and again I get another box. I also indicated in my message that I was born tending to order products. I canceled again just now and want to send these products back. I am older and these don’t work for me. Again, fine years ago but I use very specific products you cannot get through Ipsy. Beware before you reactivate a dormant account.

DO NOT USE

Listen, I have no problem with the products. However the app itself is incredibly bugged and makes it down right impossible for me to cancel the subscription. Even without the bugs, they make it super confusing. I thought the problem would be fixed with time and I tried the “skip a month” feature instead, it still charged me. This app sucks and I do not recommend using this service because of it. It’s just a giant ad.

Got exactly what I DID NOT want.

I was excited to order my first Ipsy box until I saw what was inside. Out of 5 products, 4 were from categories I specifically marked as “rarely” — which basically means I don’t want them. A random makeup brush, eyeshadow, lip gloss, and body wash… seriously? It honestly feels like they’re just trying to get rid of cheap products nobody buys. Total waste of money. I genuinely wish I had gone to TJ Maxx or Ross instead — at least there I could’ve chosen products I’d actually use, rather than trash.

Bad

Do not recommend get a different one I wish it was possible to rate it a 0 it kept saying uh oh your off the internet when I was right next to my WiFi thing but yeah don’t get

DO NOT USE THIS COMPANY

This company is a scam! They will charge you for subscription you do not. It is impossible to talk to customer service. You can only get an AI chat bot, and a promise that someone will email you within 24hrs. They won’t. It’s a lie! I had to go through my bank to get a refund!

Cancel membership

Its impossible to cancel a membership, they said they would then it charged again. Has been months not being able to cancel this is ridiculous!

Terrible

Terrible terrible app this app will charge randomly everyday even when it’s not time to pay it’s a complete scam I got charged 7 times and I’ve only had it one month

Terrible

Don’t get me wrong. It’s a great makeup out and it always sends me wonderful stuff. But not when I get charged for three different subscriptions that I didn’t even know about. And they’re all different prices. And they never give you an option to cancel, I wouldn’t recommend if you’re tired on money cause they’re just gonna try to take it from you

Does Not Work

This app is the biggest joke. It NEVER works. Every time I try to login it gives an error message. To make selections I have to login through the browser. I will likely cancel my subscription.

Horrible policy's

Having no refunds or not being able to cancel an order made in the same day is extremely unreasonable and frustrating. Especially when the money is automatically taken out of accounts.

ipsy

good if u actually want to do this every month. if u ever want to cancel, be prepared not to be able to ever. I have been trying to cancel my subscription for 2 months now and it will not let me, no matter what I’ve tried. I have to get a new card all bc of this app

Not worth it

If you’re on the fence just don’t. Customer service sucks and the stuff you get isn’t even worth the money

Glitchy, difficult to navigate app

I was subscribed way back when the app first came out - it was so simple and easy to use. I re subscribed recently and completely avoid the app. The bags are good, love the products but can’t use the app.

Never had issues until now

I can’t get into the app and when I try the website, it takes me to the app that won’t load. Stealing my money at this point. I want to CANCEL MY MEMBERSHIP BUT YOU WONT LET ME!!

Never works

Logs me off daily. Will not let me log in unless I delete & redownload. Have seen similar issues across social media. Currently seeking other subscription brands with more reliable apps.