What users complain about in PetSmart
31 complaints about PetSmart from 31 people, read from Google Play reviews rated 1–3 stars (23 Aug 2026 – 17 Sept 2026). The most repeated complaint is “The app is slow to load”, with 5 reviews. Complaints about v15.10.0 are 13 points more painful than about v15.9.0.
What they complain about
Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.
The app is slow to load
5 complaints · 5 peoplepain 48Extremely frustrating.
2 complaints · 2 peoplepain 44PetSmart — Terrible User Experience.
2 complaints · 2 peoplepain 10You are hurting the business, fix this asap!!!
2 complaints · 2 peoplepain 25PetSmart — The worst app.
1 complaint · 1 personpain 24Cannot schedule a grooming appointment
1 complaint · 1 personpain 13PetSmart — The worst app.
1 complaint · 1 personpain 40It seems like there are always bug on this app when trying to buy stuff.
1 complaint · 1 personpain 13PetSmart — Garbage.
1 complaint · 1 personpain 28PetSmart — Glitchy.
1 complaint · 1 personpain 33PetSmart — Glitchy-dropped all my dogs.
1 complaint · 1 personpain 33Worst experience ever confirmed new address prior to ordering items still shipped to old…
1 complaint · 1 personpain 40
Did the last release help?
Complaints about v15.10.0 are 13 points more painful than v15.9.0. App Store only — Play reviews carry no version.
- v15.10.04217 complaints03 Sept 2026
- v15.9.0298 complaints28 Aug 2026
- v15.8.0234 complaints23 Aug 2026
The reviews themselves
31 of 31 complaints, most painful first. Every one links to the review on the store.
PetSmart — Shopping on app
I always leave the app frustrated even when I can get what I was looking for because it was such a pain to get there.
PetSmart — i hate petsmart so much.
PetSmart — i hate petsmart so much..
PetSmart — Glitchy, slow, terrible
Incredibly frustrating.
PetSmart — DOES NOT WORK
PetSmart — DOES NOT WORK.
PetSmart — Payments
Extremely frustrating.
PetSmart — Completely Unuseable
Extremely frustrating.
PetSmart — Awful
It’s largely a waste of time!
PetSmart — Update Broke App
What a terrible experience.
PetSmart — Autoship problem
Unable to cancel an autoship once it begins processing.
PetSmart — Glitch app
Worst experience ever confirmed new address prior to ordering items still shipped to old address even after updating address book
PetSmart — Horrible
PetSmart — Horrible.
PetSmart — Awful app
PetSmart — Awful app.
PetSmart — The worst app
PetSmart — The worst app.
PetSmart — Are you joking?
It is completely hot garbage that never works properly.
PetSmart — App sucks
The app absolutely sucks.
PetSmart — They broke the app!
You are hurting the business, fix this asap!!!
PetSmart — Glitchy
PetSmart — Glitchy.
PetSmart — Glitchy-dropped all my dogs
PetSmart — Glitchy-dropped all my dogs.
PetSmart — Garbage
PetSmart — Garbage.
PetSmart — Poor app
PetSmart — Poor app.
PetSmart — DON’T USE TO BOOK GROOMING APPTS
Firstly, if you make an appointment and bring your animal in, they will stick your poor pet in a cage every time a walk-in comes in.
PetSmart — The worst app
PetSmart — The worst app.
PetSmart — Rebook Last Grooming Appointment Fails
It’s never been great but has some benefits.
PetSmart — Very Slow
The app is slow to load
PetSmart — Terrible User Experience
PetSmart — Terrible User Experience.
PetSmart — Bugs when checking out
It seems like there are always bug on this app when trying to buy stuff.
PetSmart — Can’t book an appointment
Fix this please!!
PetSmart — Update ruined site!
Please correct this ERROR!
PetSmart — New update
Cannot schedule a grooming appointment
PetSmart — Shopping cart not working
Please get the shopping cart to show as i tried several times to place order on the app and the cart just cannot load
PetSmart — App used to be great
Fix that and I’ll update my review.
Questions about PetSmart
- What do users complain about in PetSmart?
- The most repeated complaints, grouped by meaning: “The app is slow to load” (5); “Extremely frustrating” (2); “Terrible User Experience” (2). Each theme name is quoted from a review, not a label we assigned.
- How many people complain about PetSmart?
- 31 reviews rated 3 stars or below from 31 people on Google Play, written between 23 Aug 2026 and 17 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
- Did the latest PetSmart update make things better?
- Complaints about v15.10.0 are 13 points more painful than about v15.9.0. Measured on 17 and 8 App Store reviews — Google Play reviews carry no version.
- Is this PetSmart's store rating?
- No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.
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