{"data":{"items":[{"id":"facbdb56-cf47-4319-a541-d050c7dac871","excerpt":"UKG Pro — Doesn’t sign in — I’m having to reboot my phone every time I need to sign into the app because it comes up with an error message every time I go to do Face ID\n\nThis issue has been going on for months and needs to be fixed as other employees are having the same issues and it makes it very frustrating trying to","url":"https://apps.apple.com/au/app/id6445849909?see-all=reviews","role":"pain","weight":0.8498383,"occurredAt":"2026-09-30T01:46:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.45204166,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"I’m having to reboot my phone every time I need to sign into the app because it comes up with an error message every time I go to do Face ID This issue has been going on for months and needs to be fixed as other employees are having the sa…","title":"UKG Pro — Doesn’t sign in","body":"I’m having to reboot my phone every time I need to sign into the app because it comes up with an error message every time I go to do Face ID\n\nThis issue has been going on for months and needs to be fixed as other employees are having the same issues and it makes it very frustrating trying to clock in & out or check shifts","authorHash":"2b0cc0295fd79c95e8c2ea88f6dd25ed","rating":1,"offTopic":false},{"id":"bfbd04b3-b86b-4648-bc1c-6b4e4b42eea3","excerpt":"UKG Pro — face id not working anymore — for the past month myself and all my coworkers have been having to log in manually as face id no longer works. please fix this it’s extremely frustrating having to do authentication multiple times a day.","url":"https://apps.apple.com/au/app/id6445849909?see-all=reviews","role":"pain","weight":0.8013072,"occurredAt":"2026-09-29T12:08:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"problem_report","painScore":0.68666667,"sentiment":-0.6666667,"confidence":0.47508332,"matchedPatterns":["frustrating","manual_process","product:UKG Pro"],"statement":"please fix this it’s extremely frustrating having to do authentication multiple times a day.","title":"UKG Pro — face id not working anymore","body":"for the past month myself and all my coworkers have been having to log in manually as face id no longer works. please fix this it’s extremely frustrating having to do authentication multiple times a day.","authorHash":"eb083c163b2d4e0037844d0cbd144eb4","rating":2,"offTopic":false},{"id":"c88c55dc-4a12-4eef-8f50-01714dd78032","excerpt":"UKG Pro — HORRIBLE — Every time there’s an update this app stops working! Asks for Face ID. Spins forever. Ask for log in info. Spins forever!!! May or may not actually open. This app is so frustrating and consistently NOT WORKING","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.65243834,"occurredAt":"2026-08-19T20:51:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.34704167,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"This app is so frustrating and consistently NOT WORKING","title":"UKG Pro — HORRIBLE","body":"Every time there’s an update this app stops working! Asks for Face ID. Spins forever. Ask for log in info. Spins forever!!! May or may not actually open. This app is so frustrating and consistently NOT WORKING","authorHash":"d3642c55deea7ac16c4d5f8f75841a10","rating":1,"offTopic":false},{"id":"68e15066-0190-4b8b-a547-3affb26310c5","excerpt":"UKG Pro — Broken App — The latest update broke the app. Every few days after using Face ID, the app loading screen will indefinitely spin. Force closing the app doesn’t even help. You need to completely delete the app and reinstall it. It will work again for a few days before breaking again.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.3795,"occurredAt":"2026-10-22T14:58:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.284625,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Broken App.","title":"UKG Pro — Broken App","body":"The latest update broke the app. Every few days after using Face ID, the app loading screen will indefinitely spin. Force closing the app doesn’t even help. You need to completely delete the app and reinstall it. It will work again for a few days before breaking again.","authorHash":"2edf84b702f09176595b1e515d14d68e","rating":1,"offTopic":false},{"id":"866df3ca-3083-47c7-b49f-20776b059b0f","excerpt":"UKG Pro — Useless — Another update. And yet again it’s made this app worse. At this point I can’t actually even log in to check my rota. Face ID doesn’t work. No notifications when your rota is changed. Please sort it out.","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"pain","weight":0.31272498,"occurredAt":"2026-09-17T17:20:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.223375,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Useless.","title":"UKG Pro — Useless","body":"Another update. And yet again it’s made this app worse. At this point I can’t actually even log in to check my rota. Face ID doesn’t work. No notifications when your rota is changed. Please sort it out.","authorHash":"77a1eec5784655bc8dd977f08fc1f9f7","rating":1,"offTopic":false},{"id":"fb80744a-e8ba-4bc1-ae24-65e53cdcb32f","excerpt":"UKG Pro — Okay ish app — It’s very disappointing that Face ID doesn’t work. Also having troubles to see the rota and other peoples rotas. Would be good if this gets fixed. Thanks","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"request","weight":0.19543928,"occurredAt":"2026-08-09T20:15:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"other","painScore":0.057142857,"sentiment":-0.14285715,"confidence":0.184875,"matchedPatterns":["product:UKG Pro"],"statement":"It’s very disappointing that Face ID doesn’t work.","title":"UKG Pro — Okay ish app","body":"It’s very disappointing that Face ID doesn’t work. Also having troubles to see the rota and other peoples rotas. Would be good if this gets fixed. Thanks","authorHash":"0813035153c1d55c8c845696108d74f8","rating":2,"offTopic":false},{"id":"2af6455b-9054-43cc-987d-f05d44e098aa","excerpt":"UKG Pro — Broken — Face ID has not worked for months. How about fixing whats broken?","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.143675,"occurredAt":"2026-10-09T18:23:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.102625,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Broken.","title":"UKG Pro — Broken","body":"Face ID has not worked for months. How about fixing whats broken?","authorHash":"8eb442051bd9df3493450c265c4ec006","rating":2,"offTopic":false},{"id":"16d5484c-14f0-42a2-a3fd-07ce4707aa91","excerpt":"UKG Pro — Fix the Face ID — Fix the Face ID","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.08455,"occurredAt":"2026-07-18T17:24:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.06675,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Fix the Face ID.","title":"UKG Pro — Fix the Face ID","body":"Fix the Face ID","authorHash":"468c1072040facdaa449af1347305eaf","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":8}],"total":8}}