{"data":{"items":[{"id":"1052baa7-09e2-48a2-a570-f13a2919686e","excerpt":"Planoly: Social Media Planner — TERRIBLE — I used planoly daily for over 3 years to schedule content for multiple accounts. The auto post to Facebook has been down for over 3 months and this week Instagram auto post is also unavailable. Customer service is AWFUL with zero communication or updates regarding when the bug","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2024-06-14T09:50:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Planoly"],"statement":"Customer service is AWFUL with zero communication or updates regarding when the bug is expected to be fixed.","title":"Planoly: Social Media Planner — TERRIBLE","body":"I used planoly daily for over 3 years to schedule content for multiple accounts. The auto post to Facebook has been down for over 3 months and this week Instagram auto post is also unavailable. Customer service is AWFUL with zero communication or updates regarding when the bug is expected to be fixed. They told us they had comped 2 months to make up for it, however we were still charged and not refunded. We have today cancelled our subscription. Do not bother using planoly","authorHash":"4dd32cc08d71a3dad77efb7a8b505f70","rating":1,"offTopic":false},{"id":"cc842485-332b-45e2-bbad-29966ab5fde1","excerpt":"Planoly: Social Media Planner — Shocking customer service — Literally some of the worst customer service I have ever received. For a company that is trying to take your money, their service is shocking. Having used the app for several years I was stunned when they removed a key feature with no warning or notification, ","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2023-01-24T02:47:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Literally some of the worst customer service I have ever received.","title":"Planoly: Social Media Planner — Shocking customer service","body":"Literally some of the worst customer service I have ever received. For a company that is trying to take your money, their service is shocking. Having used the app for several years I was stunned when they removed a key feature with no warning or notification, which resulted in the app performing much worse. But even more shocked at how bad their customer service is. Message after message after message goes unanswered. Information when it is finally given is most often not correct. Absolutely terrible customer service. I will not be signing up again once my subscription expires. There are plenty of companies that provide the same service and I have to think there are some out there with much better customer service than this shocking experience!","authorHash":"38c861ba79d9bc475637b3fdab02b746","rating":1,"offTopic":false},{"id":"476f9915-cb1c-49d3-a4d3-b1b2660527f5","excerpt":"Hootsuite - Social Media Tools — Incompetent customer service. My account was charged but something glitched and all I can access is the free account attributes. Been in an endless email exchange just trying to get access to the services I paid for. Looking to switch to a competitor but can't even get my money back. Gr","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":0.46802402,"occurredAt":"2019-09-24T00:35:41.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.15384616,"sentiment":-0.3846154,"confidence":0.4056208,"matchedPatterns":["product:Hootsuite"],"statement":"Incompetent customer service.","title":"Hootsuite - Social Media Tools","body":"Incompetent customer service. My account was charged but something glitched and all I can access is the free account attributes. Been in an endless email exchange just trying to get access to the services I paid for. Looking to switch to a competitor but can't even get my money back. Great first time customer experience 😑😑😑😑","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":1,"offTopic":false},{"id":"af211250-6b76-4837-9b56-44f30be8cfb4","excerpt":"Apphi: Social Media Scheduler — Bad customer service — I was on the paid plan last year bery happy with it and recommended to many friends but out of the blue they decided to shut down all of sudden.\nI already had 50 posts+ captions carefully made scheduled to post and BAM! All the drafts, gone. \n(And i was also charge","url":"https://apps.apple.com/us/app/id1251406049?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-09-03T04:44:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Apphi"],"statement":"Apphi: Social Media Scheduler — Bad customer service.","title":"Apphi: Social Media Scheduler — Bad customer service","body":"I was on the paid plan last year bery happy with it and recommended to many friends but out of the blue they decided to shut down all of sudden.\nI already had 50 posts+ captions carefully made scheduled to post and BAM! All the drafts, gone. \n(And i was also charged for the month when i only got 3day of service before they shut down.)\nAnd no apologies/notifications/emails or nothing.\nGot email that they are offering paid plans for 6 months for free last week, only to find out oh its only upto aug 31st. \nI asked for extension on my account bc i didnt use it at all,  but no reply for over a week. \nNeed to tale better care of your customers.\nIts not about the money its about respecting royal customers","authorHash":"e5a9fcbf7853a9e32ad8968eba6469be","rating":1,"offTopic":false},{"id":"ce3463d6-3ac4-4c6e-a573-93e17c69b10f","excerpt":"Planoly: Social Media Planner — App deleted 2 weeks of scheduled pins — The app deleted 2 weeks worth of my scheduled pins. I reached out to customer support 6 days ago and still haven’t heard back. This company has terrible customer support.","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.33722502,"occurredAt":"2025-04-09T14:41:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.240875,"matchedPatterns":["product:Planoly"],"statement":"This company has terrible customer support.","title":"Planoly: Social Media Planner — App deleted 2 weeks of scheduled pins","body":"The app deleted 2 weeks worth of my scheduled pins. I reached out to customer support 6 days ago and still haven’t heard back. This company has terrible customer support.","authorHash":"98fd6463fead00e9f575b721f6d5de13","rating":1,"offTopic":false},{"id":"684c21d4-e99d-437b-bef0-1c8b7943c039","excerpt":"Hootsuite - Social Media Tools — Bad customer service — I cancelled and they auto billed me. I never used product during billing period and they would not refund the auto bill of more than 1k. Product not worth the price.","url":"https://apps.apple.com/us/app/id341249709?see-all=reviews","role":"pain","weight":0.31149998,"occurredAt":"2025-02-15T19:43:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2225,"matchedPatterns":["product:Hootsuite"],"statement":"Hootsuite - Social Media Tools — Bad customer service.","title":"Hootsuite - Social Media Tools — Bad customer service","body":"I cancelled and they auto billed me. I never used product during billing period and they would not refund the auto bill of more than 1k. Product not worth the price.","authorHash":"41399865efb76714e40550bf26ca5a61","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":6}}