{"data":{"items":[{"id":"8c639c1c-073d-4913-b3db-92f9b4439b06","excerpt":"UPS — Confusing options to me — It seemed very confusing trying to figure out when the package was going to come, and when I redirected to the store, I was trying to figure out could I still get the package or what would happen. And then when I was trying to reach out to somebody all I could get with the chat and I’m h","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.503825,"occurredAt":"2026-09-08T20:15:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.359875,"matchedPatterns":["product:UPS"],"statement":"UPS — Confusing options to me.","title":"UPS — Confusing options to me","body":"It seemed very confusing trying to figure out when the package was going to come, and when I redirected to the store, I was trying to figure out could I still get the package or what would happen. And then when I was trying to reach out to somebody all I could get with the chat and I’m having difficulty actually finding somebody to talk to you.","authorHash":"e8b7e7f0522476ee4d00b73777421769","rating":1,"offTopic":false},{"id":"ea4048b3-c988-4a67-9e78-a727d47bc34e","excerpt":"UPS — Confusing — Received tracking information twice today & it has changed. First request signature prior but not secured. Then requested to package to remain at UPS facility for pick up. STILL uncertain if this will occur and I had to pay $7.99. For what! To retain my package. If it was returned to the facility in p","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-09-07T21:06:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:UPS"],"statement":"So confusing to do this I’m completely upset.","title":"UPS — Confusing","body":"Received tracking information twice today & it has changed. First request signature prior but not secured. Then requested to package to remain at UPS facility for pick up. STILL uncertain if this will occur and I had to pay $7.99. For what! To retain my package. If it was returned to the facility in past I’d pick it up; they left a ticket. Now have to pay. So confusing to do this I’m completely upset. It’s an important package.","authorHash":"5e5879a37e2ec55ac005cd1038d03e3b","rating":1,"offTopic":false},{"id":"930e4607-cd31-4d76-9b62-da8e45aecea2","excerpt":"UPS — No delivery — My son’s phone was supposed to arrive today. I have been watching the tracking of it since this morning and it said it was out for delivery. I don’t know what happened but now it’s got confusing data. Did the driver get lost? I don’t know. Because I can’t even find a phone number to call you people.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.43277502,"occurredAt":"2026-10-17T23:29:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.309125,"matchedPatterns":["product:UPS"],"statement":"I don’t know what happened but now it’s got confusing data.","title":"UPS — No delivery","body":"My son’s phone was supposed to arrive today. I have been watching the tracking of it since this morning and it said it was out for delivery. I don’t know what happened but now it’s got confusing data. Did the driver get lost? I don’t know. Because I can’t even find a phone number to call you people.","authorHash":"6134e570d87ca734aa7725cd1a82556d","rating":1,"offTopic":false},{"id":"807ad3e1-d60d-4f62-8512-ebf13d0127e8","excerpt":"Shipping Printer — Its Decent — I mean ts ight sometimes it get confusing for no reason","url":"https://apps.apple.com/us/app/id1581813420?see-all=reviews","role":"pain","weight":0.1263,"occurredAt":"2023-05-17T03:48:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.10525,"matchedPatterns":["product:Shipping Printer"],"statement":"I mean ts ight sometimes it get confusing for no reason","title":"Shipping Printer — Its Decent","body":"I mean ts ight sometimes it get confusing for no reason","authorHash":"d226f11b837dfc7ffd9cc1fa7b4c027a","rating":3,"offTopic":true},{"id":"3ed55084-3ede-4fd8-b7c0-16c73924423e","excerpt":"UPS — Confusing App — Very hard to get correct tracking info.","url":"https://apps.apple.com/au/app/id336377331?see-all=reviews","role":"pain","weight":0.09900001,"occurredAt":"2026-06-07T13:34:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.0825,"matchedPatterns":["product:UPS"],"statement":"UPS — Confusing App.","title":"UPS — Confusing App","body":"Very hard to get correct tracking info.","authorHash":"518d3618506be683348c9170926c49c1","rating":3,"offTopic":false},{"id":"7009eeb2-810c-453c-9068-3cae9bc3d246","excerpt":"UPS — I’m lost ( not helpful at all) — This ap is confusing","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.09151667,"occurredAt":"2026-10-11T13:25:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.08075,"matchedPatterns":["product:UPS"],"statement":"This ap is confusing","title":"UPS — I’m lost ( not helpful at all)","body":"This ap is confusing","authorHash":"0a4914dc4b3db3d1cd40762b4d9d6330","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}