IPSY: Random charging app frustrations
Users are experiencing frequent and unexpected charges from the app, leading to frustration and a perception of it being a scam. This has resulted in a negative user experience, with complaints about the app's reliability and overall functionality.
26 different people have complained about this since 15 Mar 2026, most recently on 11 Sept 2026.
- “Having no refunds or not being able to cancel an order made in the same day is extremely unreasonable and frustrating.”
- “This app sucks and I do not recommend using this service because of it.”
- “IPSY: Personalized Beauty — Awful app and bags are $18!.”
26 people in 26 posts across 1 source · 0 in the last 30 days, 1 in the 30 before
The pain
shares of 26 peopleWhat goes wrong, and for whom
- Who
- 26 people using IPSY: Personalized Beauty
- What goes wrong
- Charges card after cancelling the subscription12 people · 46%
- Customer service only offers an AI bot7 people · 27%
- App freezes and crashes upon opening5 people · 19%
- Gives error messages and fails to log in3 people · 12%
- Since
- 15 Mar 2026 → 11 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- IPSY: Personalized Beauty
- Looking for something else
- 0% want an alternative · 23% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2077%
- Request623%
Sources
26 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 9 posts were held back as off-topic; all 26 still count toward the score.
…e of my Amazon orders to take its money and now I can’t get a refund. I hate this app don’t download.
Strong complaintIPSY: Personalized Beauty — Horrible policy's Having no refunds or not being able to cancel an order made in the same day is extremely unreasonable and frustrating. Especially when the money is automatically taken out of accounts.
Frustrated…and I tried the “skip a month” feature instead, it still charged me. This app sucks and I do not recommend using this service because of it. It’s just a giant ad.
…ve tried to reach out so many times only to be talking to an ai bot. Greedy horrible company
IPSY: Personalized Beauty — Awful app and bags are $18! All the ads you see our lies even if you do sign up or refer a friend you don’t get that bag for that price. They’re all $18 every single month. I just tried to cancel my subscription and they still billed me!!! When I tried to get in contact with anyone I just…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 24.0 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Random charging app frustrations a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 26 different people described it independently, in 26 mentions, the earliest from 15 Mar 2026 and the most recent from 11 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 0 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
Create a free account to answer — it takes a few seconds and brings you back here. Already have one? Sign in
The Ipsy app seems to have a major issue with users trying to cancel their subscriptions, yet still being charged. We've heard from 26 people who are stuck in this frustrating loop. If you've contacted support about this, did they offer any solution or explanation that helped?