{"data":{"items":[{"id":"10f2d5de-1a25-4b57-bae3-8caa9e3337ec","excerpt":"IPSY: Personalized Beauty — Super laggy app — The app constantly freezes and won’t let me add products to my cart. I eventually give up and go to Ulta instead. I pay more there, but the constant issues with Ipsy makes it frustrating and time consuming.","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.8500067,"occurredAt":"2026-08-03T05:12:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"purchase_intent","painScore":0.76,"sentiment":-1,"confidence":0.48295835,"matchedPatterns":["frustrating","would_pay","solution:app"],"statement":"I pay more there, but the constant issues with Ipsy makes it frustrating and time consuming.","title":"IPSY: Personalized Beauty — Super laggy app","body":"The app constantly freezes and won’t let me add products to my cart. I eventually give up and go to Ulta instead. I pay more there, but the constant issues with Ipsy makes it frustrating and time consuming.","offTopic":true},{"id":"af2a8853-5859-426b-864c-b748a4464817","excerpt":"IPSY: Personalized Beauty — You literally can’t cancel it — I loved ipsy but this is ridiculous. I’ve tried multiple times to cancel my subscription, it doesn’t work. Finally, for some reason my account now says i don’t have a subscription or any history of a subscription, but i’m still getting charged and still receiv","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.7531273,"occurredAt":"2026-08-16T04:17:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.5163636,"sentiment":-0.09090909,"confidence":0.49666667,"matchedPatterns":["frustrating","product:IPSY"],"statement":"I’m going to have to go to my bank and get it blocked or something because oh my god is this very annoying.","title":"IPSY: Personalized Beauty — You literally can’t cancel it","body":"I loved ipsy but this is ridiculous. I’ve tried multiple times to cancel my subscription, it doesn’t work. Finally, for some reason my account now says i don’t have a subscription or any history of a subscription, but i’m still getting charged and still receiving the ipsy packages? Been almost a year now and i’m getting pretty tired of it. I’ve tried almost everything. I’m going to have to go to my bank and get it blocked or something because oh my god is this very annoying. I also am not sure why they have you choose what you want in the ipsy packages and choose your skin color and then they send you stuff you don’t want and the complete wrong color. What am i paying for?","offTopic":true},{"id":"4d7a8105-07e1-438e-a10c-928d6c1de2fe","excerpt":"IPSY: Personalized Beauty — Ipsy was good, but kept charging me — so I thought that I would have to like press the button for to judge me no, we kept charging me over and over and over again over and over it even canceled one of my Amazon orders to take its money and now I can’t get a refund. I hate this app don’t down","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.7198122,"occurredAt":"2026-07-01T23:09:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.67333335,"sentiment":-0.33333334,"confidence":0.43016666,"matchedPatterns":["i_hate","solution:app"],"statement":"I hate this app don’t download.","title":"IPSY: Personalized Beauty — Ipsy was good, but kept charging me","body":"so I thought that I would have to like press the button for to judge me no, we kept charging me over and over and over again over and over it even canceled one of my Amazon orders to take its money and now I can’t get a refund. I hate this app don’t download.","offTopic":false},{"id":"b7c9f419-cf77-425f-8acc-3f17dca35b4f","excerpt":"IPSY: Personalized Beauty — DO NOT USE — Listen, I have no problem with the products. However the app itself is incredibly bugged and makes it down right impossible for me to cancel the subscription. Even without the bugs, they make it super confusing. I thought the problem would be fixed with time and I tried the “ski","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.6258,"occurredAt":"2026-05-24T21:37:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"recommendation_request","painScore":0.26,"sentiment":-0.5,"confidence":0.49666667,"matchedPatterns":["recommend","solution:app"],"statement":"This app sucks and I do not recommend using this service because of it.","title":"IPSY: Personalized Beauty — DO NOT USE","body":"Listen, I have no problem with the products. However the app itself is incredibly bugged and makes it down right impossible for me to cancel the subscription. Even without the bugs, they make it super confusing. I thought the problem would be fixed with time and I tried the “skip a month” feature instead, it still charged me. This app sucks and I do not recommend using this service because of it. It’s just a giant ad.","offTopic":false},{"id":"bb3ca74e-0ac9-4dec-a466-506f2a9750e7","excerpt":"IPSY: Personalized Beauty — The app sucks — The buttons/links seem to never work. It says “choose your products now” you click on it and nothing happens. It’s really annoying. I spend so much money a month and you can’t even get your app to work correctly. It’s ridiculous.","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.5693067,"occurredAt":"2026-07-01T18:16:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.48,"sentiment":0,"confidence":0.38466668,"matchedPatterns":["frustrating","solution:app"],"statement":"It’s really annoying.","title":"IPSY: Personalized Beauty — The app sucks","body":"The buttons/links seem to never work. It says “choose your products now” you click on it and nothing happens. It’s really annoying. I spend so much money a month and you can’t even get your app to work correctly. It’s ridiculous.","offTopic":true},{"id":"9a3d3381-49e5-43f4-b32c-675a05bd3f33","excerpt":"IPSY: Personalized Beauty — Does Not Work — This app is the biggest joke. It NEVER works. Every time I try to login it gives an error message. To make selections I have to login through the browser. I will likely cancel my subscription.","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.55779517,"occurredAt":"2026-05-01T00:19:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.5833333,"sentiment":-0.33333334,"confidence":0.35229167,"matchedPatterns":["doesnt_work","product:IPSY"],"statement":"IPSY: Personalized Beauty — Does Not Work.","title":"IPSY: Personalized Beauty — Does Not Work","body":"This app is the biggest joke. It NEVER works. Every time I try to login it gives an error message. To make selections I have to login through the browser. I will likely cancel my subscription.","offTopic":true},{"id":"460a2db2-0891-413f-bd92-026cf983f2b5","excerpt":"IPSY: Personalized Beauty — Literally the worst EVER. — So I’ve had Ipsy on and off for many years. Always end up canceling it because the products are NOT worth 16-18$ a month. What I’m leaving a bad review for though? CUSTOMER SERVICE. I got one month, CANCELLED for next month and it didn’t cancel so they still charg","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-06-16T19:48:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:IPSY"],"statement":"IPSY: Personalized Beauty — Literally the worst EVER..","title":"IPSY: Personalized Beauty — Literally the worst EVER.","body":"So I’ve had Ipsy on and off for many years. Always end up canceling it because the products are NOT worth 16-18$ a month. What I’m leaving a bad review for though? CUSTOMER SERVICE. I got one month, CANCELLED for next month and it didn’t cancel so they still charged me, and had to cancel AGAIN. Tried emailing customer services but that was an absolute joke. They provide you with the info to contact them but they won’t ever respond to you and have no shame in taking your money. Another side note, I had the app downloaded but it kept telling me I’m not connected to the internet?? Yeah.. so really there’s no point for the app either.","offTopic":true},{"id":"cdc21896-64bc-4796-9240-a1f7a44e3447","excerpt":"IPSY: Personalized Beauty — I was scammed — I have been fighting with this greedy company for months over accidentally re subscribing. I asked for a refund and they said they don’t do refunds but I never received a package either. they stole my money and just never contacted me about it. I have tried to reach out so ma","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.5124,"occurredAt":"2026-08-18T19:46:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.366,"matchedPatterns":["product:IPSY"],"statement":"Greedy horrible company","title":"IPSY: Personalized Beauty — I was scammed","body":"I have been fighting with this greedy company for months over accidentally re subscribing. I asked for a refund and they said they don’t do refunds but I never received a package either. they stole my money and just never contacted me about it. I have tried to reach out so many times only  to be talking to an ai bot. Greedy horrible company","offTopic":false},{"id":"0ea3807f-04df-4a20-971b-6e1ead3f7c4c","excerpt":"IPSY: Personalized Beauty — Awful app and bags are $18! — All the ads you see our lies even if you do sign up or refer a friend you don’t get that bag for that price. They’re all $18 every single month. I just tried to cancel my subscription and they still billed me!!! When I tried to get in contact with anyone I just ","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.48055002,"occurredAt":"2026-07-01T18:20:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.34325,"matchedPatterns":["product:IPSY"],"statement":"IPSY: Personalized Beauty — Awful app and bags are $18!.","title":"IPSY: Personalized Beauty — Awful app and bags are $18!","body":"All the ads you see our lies even if you do sign up or refer a friend you don’t get that bag for that price. They’re all $18 every single month. I just tried to cancel my subscription and they still billed me!!! When I tried to get in contact with anyone I just get an AI bot that doesn’t help at all.","offTopic":false},{"id":"4730875a-7615-429f-b70d-81fa66fd8985","excerpt":"IPSY: Personalized Beauty — DO NOT USE THIS COMPANY — This company is a scam! They will charge you for subscription you do not. It is impossible to talk to customer service. You can only get an AI chat bot, and a promise that someone will email you within 24hrs. They won’t. It’s a lie! I had to go through my bank to ge","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.40375,"occurredAt":"2026-05-04T15:26:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.31875,"matchedPatterns":["product:IPSY"],"statement":"It is impossible to talk to customer service.","title":"IPSY: Personalized Beauty — DO NOT USE THIS COMPANY","body":"This company is a scam! They will charge you for subscription you do not. It is impossible to talk to customer service. You can only get an AI chat bot, and a promise that someone will email you within 24hrs. They won’t. It’s a lie! I had to go through my bank to get a refund!","offTopic":false},{"id":"c77d9387-65cf-47b1-8e41-35dbc8c07362","excerpt":"IPSY: Personalized Beauty — Terrible — Terrible terrible app this app will charge randomly everyday even when it’s not time to pay it’s a complete scam I got charged 7 times and I’ve only had it one month","url":"https://apps.apple.com/us/app/id1016673544?see-all=reviews","role":"pain","weight":0.290675,"occurredAt":"2026-05-01T22:53:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.207625,"matchedPatterns":["solution:app"],"statement":"Terrible terrible app this app will charge randomly everyday even when it’s not time to pay it’s a complete scam I got charged 7 times and I’ve only had it one month","title":"IPSY: Personalized Beauty — Terrible","body":"Terrible terrible app this app will charge randomly everyday even when it’s not time to pay it’s a complete scam I got charged 7 times and I’ve only had it one month","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":11}],"total":11}}