Boon: Horrible customer service and unfair charges
Users are experiencing significant dissatisfaction due to poor customer service and unexpected charges associated with app subscriptions. Many feel misled by the pricing structure and express frustration over being billed for services they do not intend to use.
26 different people have complained about this since 29 Aug 2018, most recently on 16 Jun 2026.
No new posts for 144 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 16 Jun 2026.
- “In a few days you will get charged $12.99 and calling Apple to dispute is a waste of time because they don’t tell you why they are denying a refund.”
- “Boon: AI Logo Maker & Design — Awful scam.”
- “This app requires a monthly subscription, and you only get a limited number of coins to generate ideas.”
26 people in 26 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 26 peopleWhat goes wrong, and for whom
- Who
- 26 people using Boon: AI Logo Maker & Design
- What goes wrong
- Charged immediately for free trial21 people · 81%
- Customer support is unresponsive6 people · 23%
- Since
- 29 Aug 2018 → 16 Jun 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Boon: AI Logo Maker & Design
- Looking for something else
- 0% want an alternative · 4% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2596%
- Request14%
Sources
26 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…charged even if you go into you iPhone subscription and hit cancel. In a few days you will get charged $12.99 and calling Apple to dispute is a waste of time because they don’t tell you why they are denying a refund. These sneaky App developers make sure you never get your money back. Don’t get caught in this scam…
Wastes timeBoon: AI Logo Maker & Design — Awful scam Don’t be fool of this app “3 days free trial”, they will charge your payment straight away and won’t refund it to you. I had an awful experience with them. They charged payment on the first day of “3 days trial” and rejected my refund request. I called Apple support, escalated…
Boon: AI Logo Maker & Design — This app is a money scam This app requires a monthly subscription, and you only get a limited number of coins to generate ideas. More than half the time, it fails to produce what you ask for, even something as simple as a company name, and it still deducts coins for no output. So, it's…
Boon: AI Logo Maker & Design — Scammers!! I’d advise you try another app, they are just charging for stupid graphics and childish logos, don’t even attempt their trial because you can’t cancel it. They have scammed me if $4.99 just during trials and I can’t cancel. Most useless logo application I’ve seen in my life
…atement I realized they have been charging me 4.99 every week since. This company is a scam and it’s sad they feel the need to do something like this.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 25.6 → 25.7 · 09 Oct 2026, 23:00 → 00:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Horrible customer service and unfair charges a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 26 different people described it independently, in 26 mentions, the earliest from 29 Aug 2018 and the most recent from 16 Jun 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Boon Logo Maker is charging people for yearly or weekly subscriptions the moment they sign up for a free trial. We found 25 people who were billed up to $84 immediately or had refund requests ignored after the app failed to produce usable designs. How are you managing to get your money back from your bank or the app store once these unauthorized charges hit your account?