{"data":{"items":[{"id":"3b09fc2f-f377-43e7-9eb3-8cec10f920d9","excerpt":"Shiprocket — My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer su","url":"https://apps.shopify.com/reviews/2291749","role":"pain","weight":1.0582095,"occurredAt":"2026-07-21T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"problem_report","painScore":0.73714286,"sentiment":-0.64285713,"confidence":0.6091667,"matchedPatterns":["frustrating","product:Shiprocket"],"statement":"What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery.","title":"Shiprocket","body":"My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.","authorHash":"bb1fb0446306626ea3aacdfe7fc160fc","rating":1,"offTopic":false},{"id":"f253ba49-0bf1-4869-90ba-3564978051ca","excerpt":"Amazon MCF and Buy with Prime — The app takes over the shipping profiles of ALL products, not just those synced to Amazon. We've lost a ton of shipping revenue from users selecting \"Amazon Prime\" free shipping, when that's not an option. Deleting the shipping profiles doesn't work, as they get reinserted within a day o","url":"https://apps.shopify.com/reviews/2383656","role":"pain","weight":1.005552,"occurredAt":"2026-10-04T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.54354167,"matchedPatterns":["doesnt_work","product:Amazon MCF and Buy with Prime"],"statement":"Deleting the shipping profiles doesn't work, as they get reinserted within a day or two.","title":"Amazon MCF and Buy with Prime","body":"The app takes over the shipping profiles of ALL products, not just those synced to Amazon. We've lost a ton of shipping revenue from users selecting \"Amazon Prime\" free shipping, when that's not an option. Deleting the shipping profiles doesn't work, as they get reinserted within a day or two.","authorHash":"37d71c75013db24de65ddd1ed9fe67d2","rating":1,"offTopic":false},{"id":"c8ea2fc3-7a81-4f8a-821b-3b0382b3cc1b","excerpt":"Shopify Fulfillment Network — If I could have given them zero stars, I would have! We found them to be both slow and expensive for order fulfilment, they weren't much quicker or cheaper than shipping from the UK, so we didn't use them much. Then they suddenly announced a minimum spend of $500 per month, and if you don'","url":"https://apps.shopify.com/reviews/1794540","role":"pain","weight":0.68950003,"occurredAt":"2025-07-10T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4925,"matchedPatterns":["product:shopify"],"statement":"We found them to be both slow and expensive for order fulfilment, they weren't much quicker or cheaper than shipping from the UK, so we didn't use them much.","title":"Shopify Fulfillment Network","body":"If I could have given them zero stars, I would have! We found them to be both slow and expensive for order fulfilment, they weren't much quicker or cheaper than shipping from the UK, so we didn't use them much. Then they suddenly announced a minimum spend of $500 per month, and if you don't spend that much they charge you the difference - so if you only spend $100 on fulfilment in a month, they'll charge you an extra $400!!! That absolutely wasn't the agreement that I originally signed up to so I asked to cancel my contract with them, and now they're saying that there's a $460 charge just to throw the one cardboard box of stock we have with them in the bin - ridiculous! My advice is stay well away from this company.","authorHash":"2d62fbeb38fccedec3a85e435428ccb5","rating":1,"offTopic":false},{"id":"4c5d7803-4746-4403-ad89-c6e90b7ae9b3","excerpt":"AfterShip Returns & Exchanges — I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business","url":"https://apps.shopify.com/reviews/2382086","role":"pain","weight":0.5393767,"occurredAt":"2026-10-02T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.37333333,"sentiment":-0.93333334,"confidence":0.39275,"matchedPatterns":["product:AfterShip Returns & Exchanges"],"statement":"I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're…","title":"AfterShip Returns & Exchanges","body":"I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business","authorHash":"5582de5013330f0cd10f4696d359b670","rating":1,"offTopic":false},{"id":"537f11bd-5abd-46ef-a85c-6d9eee95d283","excerpt":"Pirate Ship — If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is ","url":"https://apps.shopify.com/reviews/1114721","role":"request","weight":0.4925,"occurredAt":"2026-10-14T00:17:23.019Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0,"sentiment":0.04,"confidence":0.4925,"matchedPatterns":["product:Pirate Ship"],"statement":"I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed.","title":"Pirate Ship","body":"If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is $200 in value. They have a very long list of regulations (all responsibility is solely on seller!) and pirateship have not guided us very well. You MUST make sure to know all the regulations if you would like to insure something of great value as shipsurance will try to find the smallest of reasons why not to pay (even if you did an amazing packaging job and it is evident UPS is at fault). I cannot repeat this enough! Another point to be on the lookout for is \"label cost adjustment\", especially with UPS, it took me a good while to understand that even post delivery UPS sends some package measurement & weight adjustments that are wrong and you will be automatically charged more. We have very specific box dimensions and ups keeps claiming the dimensions are different than those we carry and we have to dispute the \"adjustments\" on a regular. You can see that in your \"reports\" section. make sure to monitor it. Make sure you know what is needed also for small claims up to $100, they are good with those for lost mail, damaged mail, etc. Never had an issue with them and pirateship team has been helpful with that. All in all it is a fair service but not for anything that is above $200 and you must always monitor the label cost adjustments weekly. Hope this helps others. Update: so for a while I was thinking to change my review for the better since the rates were much better and $100 coverage of items was included in basic shipping and also UPS was added as an option, was really \"smooth sailing\" Arrrrrrhhh....no issues for a long while until a package was damaged, previously I filed claims and the ones under $100 coverage were easy to settle. Have not filed a claim in a very very long time. I submitted everything that is required and did it with the system not with the agents, the claim was not being processed (I already send a replacement to my customer because we take care of our customers promptly) so I contacted an agent who told me it is 1-2 weeks for processing a claim (meaning to get an initial response not approval). I now understood that shipsurance in not the only problem, it is pirateship too, and I will explain. The customers are require to hold on to all the packaging and damaged items because after a few weeks they come up with requests that should have been cared for upon happening, obviously it is an issue but those are the policies so you cannot argue about it, by delaying the process of the claim there are less chances for the claim to be approved and we end up disturbing our customers. Also, I work with other 3 party services that resolve any issues within no time. So the agent was rude, and when I told him that in the past it was not like this with pirate ship and that I cannot work with 1-2 weeks for processing a simple claim and that other companies offer better services so I will have to choose them for these complication he replied that he was \"happy to help\" and sent a smiley emoji. I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed. We too offer it to our customers but with pleasure.","authorHash":"154c46f021746f833c08ba472c39270e","rating":2,"offTopic":true},{"id":"c738f3f9-aea1-448f-82ed-0b3c9539f5d2","excerpt":"ShipStation Orders & Inventory — No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached ou","url":"https://apps.shopify.com/reviews/2197775","role":"request","weight":0.4925,"occurredAt":"2026-05-10T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0,"sentiment":0,"confidence":0.4925,"matchedPatterns":["product:ShipStation Orders & Inventory"],"statement":"I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month.","title":"ShipStation Orders & Inventory","body":"No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!","authorHash":"af283c454d306432f20f2aa6cbaed5f8","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"shopifyapps","sourceName":"Shopify App Store","count":6}],"total":6}}