Frustrating App Experience
Users consistently express frustration with the app, indicating that even when they find what they need, the experience is painful. The overall sentiment is overwhelmingly negative, with multiple users labeling the app as the worst and describing it as extremely frustrating.
5 people in 5 posts across 1 source · demand low, pain moderate, competition moderate
The pain
shares of 5 quoted postsWhat goes wrong, and for whom
- Who
- 5 people using PetSmart
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints · pain score moderate (41/100)
- Since
- 03 Sept 2026 → 13 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- PetSmart
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint5100%
Sources
5 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…y some kind of issue on their end with payment or address or pricing. I always leave the app frustrated even when I can get what I was looking for because it was such a pain to get there.
FrustratedPetSmart — The worst app — You can’t edit pet information or add a new pet. It makes you put in all these details and then when you click “Save”, nothing. And this has been a problem for over THREE YEARS!! They know it’s a problem and refuse to do anything. Not to mention, if you have multiple emails associated…
…work thru website and REENTER payment method and card info each time. Extremely frustrating.
FrustratedPetSmart — The worst app — This app & their website hardly EVER work. I have pretty much switched to Petco exclusively because their online systems are better. I am disabled & I am not able to go to the store in person so I rely on delivery/online.
…art — App sucks Can never add a pet can never pay your bill online. The app absolutely sucks.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 37.3 · 25 Sept 2026, 01:00 → 02:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Frustrating App Experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 5 different people described it independently, in 5 mentions, the earliest from 03 Sept 2026 and the most recent from 13 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 52/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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If you have run into this problem, what did you try?