{"data":{"items":[{"id":"12332cb8-8533-47d7-9421-25b9b1ae4459","excerpt":"PetSmart — Shopping on app — The shopping feature on the app leaves a lot to be desired. When searching for things that I know are available for purchase through the app, it will often say that it doesn’t exist and when I’m actually able to get to the checkout there’s inevitably some kind of issue on their end with pay","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.90062225,"occurredAt":"2026-09-08T16:18:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.49666667,"matchedPatterns":["frustrating","solution:app"],"statement":"I always leave the app frustrated even when I can get what I was looking for because it was such a pain to get there.","title":"PetSmart — Shopping on app","body":"The shopping feature on the app leaves a lot to be desired. When searching for things that I know are available for purchase through the app, it will often say that it doesn’t exist and when I’m actually able to get to the checkout there’s inevitably some kind of issue on their end with payment or address or pricing. I always leave the app frustrated even when I can get what I was looking for because it was such a pain to get there.","offTopic":false},{"id":"59432b8b-612a-4a78-8798-0a9900f0162c","excerpt":"PetSmart — The worst app — You can’t edit pet information or add a new pet. It makes you put in all these details and then when you click “Save”, nothing. And this has been a problem for over THREE YEARS!! They know it’s a problem and refuse to do anything. \n\nNot to mention, if you have multiple emails associated with ","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.5363,"occurredAt":"2026-09-13T16:36:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.24,"sentiment":-0.6,"confidence":0.4325,"matchedPatterns":["solution:app"],"statement":"PetSmart — The worst app.","title":"PetSmart — The worst app","body":"You can’t edit pet information or add a new pet. It makes you put in all these details and then when you click “Save”, nothing. And this has been a problem for over THREE YEARS!! They know it’s a problem and refuse to do anything. \n\nNot to mention, if you have multiple emails associated with your account, you apparently have to call the corporate freaking office to get them removed. You can’t just delete an account or email, regardless if you use the app, the website, or go in the store. \n\nI don’t know what updates they keep making us do through the App Store or what “bug fixes” they’re taking about cause it’s been the same POS app for years and nothing has changed. Not sure who works for their App development or UX/UI team, but they’re all severely overpaid.","offTopic":false},{"id":"db221102-a3df-4a86-b92c-10c967a51a47","excerpt":"PetSmart — Payments — Hard to order online with app. Have to delete and work thru website and REENTER payment method and card info each time. Extremely frustrating.","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.4281517,"occurredAt":"2026-09-03T09:26:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.48,"sentiment":0,"confidence":0.28929168,"matchedPatterns":["frustrating","product:PetSmart"],"statement":"Extremely frustrating.","title":"PetSmart — Payments","body":"Hard to order online with app. Have to delete and work thru website and REENTER payment method and card info each time. Extremely frustrating.","offTopic":false},{"id":"44d4ff6a-3808-4d41-bb56-e5fccfb28c61","excerpt":"PetSmart — The worst app — This app & their website hardly EVER work. I have pretty much switched to Petco exclusively because their online systems are better. I am disabled & I am not able to go to the store in person so I rely on delivery/online.","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.344575,"occurredAt":"2026-09-01T18:13:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.246125,"matchedPatterns":["product:PetSmart"],"statement":"PetSmart — The worst app.","title":"PetSmart — The worst app","body":"This app & their website hardly EVER work. I have pretty much switched to Petco exclusively because their online systems are better. I am disabled & I am not able to go to the store in person so I rely on delivery/online.","offTopic":false},{"id":"774517cf-5609-47f5-ac56-cb55bd64e2f7","excerpt":"PetSmart — App sucks — Can never add a pet can never pay your bill online.  The app absolutely sucks.","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.163275,"occurredAt":"2026-08-25T00:22:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.116625,"matchedPatterns":["product:PetSmart"],"statement":"The app absolutely sucks.","title":"PetSmart — App sucks","body":"Can never add a pet can never pay your bill online.  The app absolutely sucks.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5}],"total":5}}