{"data":{"items":[{"id":"937f5db6-1cfb-4d5e-8517-dc485bd64bbd","excerpt":"UKG Pro — Fix Face ID — The only reason I started using the app was because I could login with Face ID and now everytime I try to log in with Face ID it tells me for extra security I need to put my password in from time to time when it’s literally every single time. This is frustrating and time consuming.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.7498889,"occurredAt":"2026-09-14T11:20:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.41354167,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"This is frustrating and time consuming.","title":"UKG Pro — Fix Face ID","body":"The only reason I started using the app was because I could login with Face ID and now everytime I try to log in with Face ID it tells me for extra security I need to put my password in from time to time when it’s literally every single time. This is frustrating and time consuming.","offTopic":false},{"id":"a498b0dd-7079-4178-9afc-3c123a201546","excerpt":"UKG Pro — Logging in twice error — Despite being able to use either a passcode or face ID to unlock the app, it will say there is a login error and force me to type in my username and password again. Coworkers are also experiencing this issue. The app is severely buggy in general, but this one hinders its usage the mos","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.435225,"occurredAt":"2026-09-19T15:33:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.310875,"matchedPatterns":["solution:app"],"statement":"The app is severely buggy in general, but this one hinders its usage the most.","title":"UKG Pro — Logging in twice error","body":"Despite being able to use either a passcode or face ID to unlock the app, it will say there is a login error and force me to type in my username and password again. Coworkers are also experiencing this issue. The app is severely buggy in general, but this one hinders its usage the most.","offTopic":false},{"id":"e469894e-cd69-41ae-8176-fc5153cbb75a","excerpt":"UKG Pro — Irritating — I generally enjoy the interface of this app, but I always have trouble logging in. Face ID doesn’t work, and it makes you change the password a ridiculous amount","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.2535,"occurredAt":"2026-09-17T15:38:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.190125,"matchedPatterns":["product:UKG Pro"],"statement":"Face ID doesn’t work, and it makes you change the password a ridiculous amount","title":"UKG Pro — Irritating","body":"I generally enjoy the interface of this app, but I always have trouble logging in. Face ID doesn’t work, and it makes you change the password a ridiculous amount","offTopic":false},{"id":"96f0d449-ef41-4652-b460-4ddf7682ae1c","excerpt":"UKG Pro — Horrible — I have to use the authentication app every time takes forever I use to be able to sign in using my face !","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.195125,"occurredAt":"2026-09-11T13:10:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.139375,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Horrible.","title":"UKG Pro — Horrible","body":"I have to use the authentication app every time takes forever I use to be able to sign in using my face !","offTopic":false},{"id":"d1619d17-0d41-43ca-84f0-567354e825a2","excerpt":"UKG Pro — Face ID — I have to use this for work, the face id sign in never works or it does once a month. Any of the coworkers I talk to also have this issue.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"request","weight":0.1841125,"occurredAt":"2026-09-21T19:09:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.1,"sentiment":-0.25,"confidence":0.167375,"matchedPatterns":["product:UKG Pro"],"statement":"I have to use this for work, the face id sign in never works or it does once a month.","title":"UKG Pro — Face ID","body":"I have to use this for work, the face id sign in never works or it does once a month. Any of the coworkers I talk to also have this issue.","offTopic":false},{"id":"bf526c5f-3626-481d-b833-5abeb3a49c1e","excerpt":"UKG Pro — Disappointed — Can’t sign in with my passcode.. Constantly have to type everything in","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.14218333,"occurredAt":"2026-09-19T02:32:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.11225,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Disappointed.","title":"UKG Pro — Disappointed","body":"Can’t sign in with my passcode.. Constantly have to type everything in","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}