{"data":{"items":[{"id":"3664c164-7e93-4324-943c-8e1c52a61162","excerpt":"UKG Pro — FaceTime / Calling in issues — Sign in is NEVER SUCCESSFUL. So frustration. UKG is extremely slow to log in, what is the point of Face ID if I STILL have to enter password, use my face AND call. Waste of time. Endless calls. Both Face ID and password authentication don’t work reliably. The constant login issu","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":1.0756376,"occurredAt":"2026-10-18T11:14:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.7537568,"sentiment":-0.7315436,"confidence":0.61333334,"matchedPatterns":["frustrating","waste_of_time","product:UKG Pro"],"statement":"The constant login issues waste time and make the app frustrating to use.","title":"UKG Pro — FaceTime / Calling in issues","body":"Sign in is NEVER SUCCESSFUL. So frustration. UKG is extremely slow to log in, what is the point of Face ID if I STILL have to enter password, use my face AND call. Waste of time. Endless calls. Both Face ID and password authentication don’t work reliably. The constant login issues waste time and make the app frustrating to use. It needs better performance and a more reliable login process. Horrible log in experiences time and time again.","authorHash":"9a1f64317ec74280052f19ce5e02ff44","rating":1,"offTopic":false},{"id":"87663e9b-91d3-4693-b149-030a884ee05d","excerpt":"UKG Pro — Face ID — Are they ever going to fix the Face ID for this app?  It gives the check mark and acts like it’s going to work then just has a loading circle forever till you close the app.  You have to hit use password before it goes through to even get in the app right now.  Which makes you put in your email and ","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-10-05T15:19:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"Are they ever going to fix the Face ID for this app?","title":"UKG Pro — Face ID","body":"Are they ever going to fix the Face ID for this app?  It gives the check mark and acts like it’s going to work then just has a loading circle forever till you close the app.  You have to hit use password before it goes through to even get in the app right now.  Which makes you put in your email and password and then get a verification code.   Just annoying.  And this isn’t just me it’s everyone I work with.","authorHash":"23750c2ac18c2bdcc27a7870c7c9d98d","rating":2,"offTopic":false},{"id":"577f1395-57f9-4e91-8249-cf3449badbea","excerpt":"UKG Pro — Terrible App — First it failed to recognize my Face ID, so I’d have to manually put in my email and password. Then it stopped recognizing my email and password, I get stuck at the authentication link and it just stays there. How annoying and completely useless.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.9092417,"occurredAt":"2026-10-31T17:09:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.49958333,"matchedPatterns":["frustrating","manual_process","product:UKG Pro"],"statement":"How annoying and completely useless.","title":"UKG Pro — Terrible App","body":"First it failed to recognize my Face ID, so I’d have to manually put in my email and password. Then it stopped recognizing my email and password, I get stuck at the authentication link and it just stays there. How annoying and completely useless.","authorHash":"98a1f478bcf91a5fd15bd392cf52bdf7","rating":1,"offTopic":false},{"id":"d09601d1-d6c0-4ba2-8332-684e3353587c","excerpt":"UKG Pro — The worst to get into — Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying. I’ve always had problems getting in over multiple phones now or the desktop. It needs facial recognition to open the app, then every single time it requires a username and pass","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.88075554,"occurredAt":"2026-10-05T16:03:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.7733333,"sentiment":-0.73333335,"confidence":0.49666667,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying.","title":"UKG Pro — The worst to get into","body":"Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying. I’ve always had problems getting in over multiple phones now or the desktop. It needs facial recognition to open the app, then every single time it requires a username and password - which it uses my face for both. Then it has to email you an authentication code. So you have to open email, wait, go back to app and enter code, then wait and then it says sorry, unable to authentic, a time out message or safari unavailable. You have to do the whole process over again. Just rebooted phone and still can’t get in.","authorHash":"59977e82c0ec27b724239d86e5523556","rating":1,"offTopic":false},{"id":"937f5db6-1cfb-4d5e-8517-dc485bd64bbd","excerpt":"UKG Pro — Fix Face ID — The only reason I started using the app was because I could login with Face ID and now everytime I try to log in with Face ID it tells me for extra security I need to put my password in from time to time when it’s literally every single time. This is frustrating and time consuming.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.7498889,"occurredAt":"2026-09-14T11:20:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.41354167,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"This is frustrating and time consuming.","title":"UKG Pro — Fix Face ID","body":"The only reason I started using the app was because I could login with Face ID and now everytime I try to log in with Face ID it tells me for extra security I need to put my password in from time to time when it’s literally every single time. This is frustrating and time consuming.","authorHash":"d62fb22b6892505c1752f4c48f876eb3","rating":1,"offTopic":false},{"id":"107216e7-4927-4828-8792-12076c45c170","excerpt":"UKG Pro — Sucks — Gives you the option to use face id to login but then crashes. Then requires you to login manually every time you try to use the app. More annoying than helpful.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.69986916,"occurredAt":"2026-10-25T20:06:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.67,"sentiment":-0.625,"confidence":0.41908333,"matchedPatterns":["frustrating","manual_process","product:UKG Pro"],"statement":"More annoying than helpful.","title":"UKG Pro — Sucks","body":"Gives you the option to use face id to login but then crashes. Then requires you to login manually every time you try to use the app. More annoying than helpful.","authorHash":"e0f00f7d1f928552bfde0652593d94b1","rating":1,"offTopic":false},{"id":"c7920765-3900-43c3-af9f-1c8da209d64d","excerpt":"UKG Pro — Terrible app — It’s the most annoying and frustrating app I’ve ever used, it takes forever just to sign in it asks for my password everytime even though I have Face ID enabled","url":"https://apps.apple.com/ca/app/id6445849909?see-all=reviews","role":"pain","weight":0.5784133,"occurredAt":"2026-09-18T19:50:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Payroll & HR","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.30766666,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"It’s the most annoying and frustrating app I’ve ever used, it takes forever just to sign in it asks for my password everytime even though I have Face ID enabled","title":"UKG Pro — Terrible app","body":"It’s the most annoying and frustrating app I’ve ever used, it takes forever just to sign in it asks for my password everytime even though I have Face ID enabled","authorHash":"ec51db19504cccbc6bc8b96d96d1c421","rating":1,"offTopic":false},{"id":"2fd9e4f9-ecd8-495c-b3cf-2f1e5f98ff85","excerpt":"UKG Pro — Always signing in — Every single time I open up the app, I have to sign in; doesn’t matter if I hit remember me or click sign in with Face ID. Very frustrating","url":"https://apps.apple.com/au/app/id6445849909?see-all=reviews","role":"pain","weight":0.5325155,"occurredAt":"2025-09-08T11:48:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.29366666,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"Very frustrating","title":"UKG Pro — Always signing in","body":"Every single time I open up the app, I have to sign in; doesn’t matter if I hit remember me or click sign in with Face ID. Very frustrating","authorHash":"d1b58c11f5802eb5b7e9c0f38f9e9437","rating":1,"offTopic":false},{"id":"aa0d9297-6113-47ad-8a1e-6b2707f0fb62","excerpt":"UKG Pro — Face ID doesn’t work — What’s the point of Face ID when I have to put my password in every time? I have to clock my colleagues in and out as they frequently can’t get the app to load. Even when I mark a notification as done or delete it I still have the red notification bubble. The apps features work fine but","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"pain","weight":0.45290676,"occurredAt":"2026-04-06T22:28:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.3996236,"matchedPatterns":["product:UKG Pro"],"statement":"Very fed up as none of the updates seem to fix this issue :(","title":"UKG Pro — Face ID doesn’t work","body":"What’s the point of Face ID when I have to put my password in every time? I have to clock my colleagues in and out as they frequently can’t get the app to load. Even when I mark a notification as done or delete it I still have the red notification bubble. The apps features work fine but making me use Face ID and my password (which is over 20 characters per company policy) makes logging in a ball ache and takes so long. Very fed up as none of the updates seem to fix this issue :(","authorHash":"acb79c29b6f91232cf120619e1b6c996","rating":2,"offTopic":false},{"id":"a498b0dd-7079-4178-9afc-3c123a201546","excerpt":"UKG Pro — Logging in twice error — Despite being able to use either a passcode or face ID to unlock the app, it will say there is a login error and force me to type in my username and password again. Coworkers are also experiencing this issue. The app is severely buggy in general, but this one hinders its usage the mos","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.435225,"occurredAt":"2026-09-19T15:33:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.310875,"matchedPatterns":["solution:app"],"statement":"The app is severely buggy in general, but this one hinders its usage the most.","title":"UKG Pro — Logging in twice error","body":"Despite being able to use either a passcode or face ID to unlock the app, it will say there is a login error and force me to type in my username and password again. Coworkers are also experiencing this issue. The app is severely buggy in general, but this one hinders its usage the most.","authorHash":"af53de07ce5462f5546497f5e2da711b","rating":1,"offTopic":false},{"id":"cbbf4d49-04a7-47ab-90a3-e04b059bcff7","excerpt":"UKG Pro — Log in annoyance — Having to log in every time when previously Face ID would work. Very very VERY annoying.","url":"https://apps.apple.com/au/app/id6445849909?see-all=reviews","role":"pain","weight":0.43346444,"occurredAt":"2026-09-07T03:49:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.24816667,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"Very very VERY annoying.","title":"UKG Pro — Log in annoyance","body":"Having to log in every time when previously Face ID would work. Very very VERY annoying.","authorHash":"ddb2f06364f15b7e29bd2a851fafff66","rating":1,"offTopic":false},{"id":"3b8ad58e-b626-4ce8-bfe4-5d15136b016b","excerpt":"UKG Pro — Annoying Sign In — Why even allow face ID if you’re gonna force me to sign in with the password every time?","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.43346444,"occurredAt":"2026-08-26T21:16:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.24816667,"matchedPatterns":["frustrating","product:UKG Pro"],"statement":"UKG Pro — Annoying Sign In.","title":"UKG Pro — Annoying Sign In","body":"Why even allow face ID if you’re gonna force me to sign in with the password every time?","authorHash":"1c388b348fa5c502e1da22bfd64a319f","rating":1,"offTopic":false},{"id":"7c6b1495-9b83-457e-a99c-e3b3ec6c38b1","excerpt":"UKG Pro — Sign in — I have to reenter sign in info every time and Face ID is broken and locks the app","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.4316472,"occurredAt":"2026-10-16T15:49:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.8433333,"sentiment":-0.8333333,"confidence":0.23416667,"matchedPatterns":["terrible","product:UKG Pro"],"statement":"I have to reenter sign in info every time and Face ID is broken and locks the app","title":"UKG Pro — Sign in","body":"I have to reenter sign in info every time and Face ID is broken and locks the app","authorHash":"e8288631afb9890a3936acd35ba62e9b","rating":2,"offTopic":false},{"id":"4da9404c-0ae5-4fd4-833b-a103681c684e","excerpt":"UKG Pro — Constant Glitches — Takes forever to load, is always logging me out and requiring 2fa instead of using Face ID then after logging in says “you should use Face ID it’s faster” like seriously. Also constantly shows I have pending notifications when I don’t and I can’t get rid of it, makes me want to delete the ","url":"https://apps.apple.com/au/app/id6445849909?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-10-01T13:22:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"other","painScore":0,"sentiment":0,"confidence":0.38,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Constant Glitches.","title":"UKG Pro — Constant Glitches","body":"Takes forever to load, is always logging me out and requiring 2fa instead of using Face ID then after logging in says “you should use Face ID it’s faster” like seriously. Also constantly shows I have pending notifications when I don’t and I can’t get rid of it, makes me want to delete the app but I need it for work. I preferred the original app over this one but neither are great.","authorHash":"945afb3aa8c325fa21d39a91e671d94b","rating":1,"offTopic":false},{"id":"97ba7cf8-97c5-4c6f-991b-5372d39ed17d","excerpt":"UKG Pro — Login In — I’m still trying to figure out why we have to identify ourselves minimum of 2 times each and everytime we login in. I’m a little disappointed that we can’t be identified through a text anymore.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.274075,"occurredAt":"2026-08-27T12:49:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.216375,"matchedPatterns":["product:UKG Pro"],"statement":"I’m a little disappointed that we can’t be identified through a text anymore.","title":"UKG Pro — Login In","body":"I’m still trying to figure out why we have to identify ourselves minimum of 2 times each and everytime we login in. I’m a little disappointed that we can’t be identified through a text anymore.","authorHash":"14d4d283051aed30e1cbec266a068cd5","rating":1,"offTopic":false},{"id":"b2d0e2f4-f198-409b-ae5a-fc9d17809ec1","excerpt":"UKG Pro — Can’t log in — Keep getting an error saying we’re having trouble signing you in. Please try to sign in again. It just keeps repeating the same error message over and over. Been a week now","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.25523335,"occurredAt":"2026-10-17T00:21:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.2015,"matchedPatterns":["product:UKG Pro"],"statement":"Keep getting an error saying we’re having trouble signing you in.","title":"UKG Pro — Can’t log in","body":"Keep getting an error saying we’re having trouble signing you in. Please try to sign in again. It just keeps repeating the same error message over and over. Been a week now","authorHash":"bf45447168b4506083f7f9427e0a2f0a","rating":2,"offTopic":false},{"id":"e469894e-cd69-41ae-8176-fc5153cbb75a","excerpt":"UKG Pro — Irritating — I generally enjoy the interface of this app, but I always have trouble logging in. Face ID doesn’t work, and it makes you change the password a ridiculous amount","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.2535,"occurredAt":"2026-09-17T15:38:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.190125,"matchedPatterns":["product:UKG Pro"],"statement":"Face ID doesn’t work, and it makes you change the password a ridiculous amount","title":"UKG Pro — Irritating","body":"I generally enjoy the interface of this app, but I always have trouble logging in. Face ID doesn’t work, and it makes you change the password a ridiculous amount","authorHash":"f6948596c68782f840d9a96793f819b3","rating":1,"offTopic":false},{"id":"c5bd19e4-abdb-4fee-a3b4-32ba5564e8f6","excerpt":"UKG Pro — Terrible app — Makes me sign in twice and even when I click “keep me logged in” or use the Face ID login it still does nothing and makes me punch my sign in twice","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.251475,"occurredAt":"2026-08-13T16:27:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.179625,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Terrible app.","title":"UKG Pro — Terrible app","body":"Makes me sign in twice and even when I click “keep me logged in” or use the Face ID login it still does nothing and makes me punch my sign in twice","authorHash":"6273626e0d0f24845329f8b268b0f56e","rating":1,"offTopic":false},{"id":"6dc17c28-f99e-4dce-8c54-8d804f5e3c4a","excerpt":"UKG Pro — Biometric authentication never works — I use this for my work, and while faceID works, it always says I need to sign in with my password anyway. It’s irritating that I have to effectively log in twice every time I use the app","url":"https://apps.apple.com/ca/app/id6445849909?see-all=reviews","role":"request","weight":0.23475,"occurredAt":"2026-10-11T20:05:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Payroll & HR","intent":"other","painScore":0,"sentiment":0.083333336,"confidence":0.23475,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Biometric authentication never works.","title":"UKG Pro — Biometric authentication never works","body":"I use this for my work, and while faceID works, it always says I need to sign in with my password anyway. It’s irritating that I have to effectively log in twice every time I use the app","authorHash":"4ecde8dc97e50d51a92ae2b47ec393bb","rating":2,"offTopic":false},{"id":"913951df-9e2f-490d-9205-e4b78bb434a0","excerpt":"UKG Pro — Terrible — Hasn’t let me log in for a week and makes you go through the identification process every time even if you click remember me.","url":"https://apps.apple.com/ca/app/id6445849909?see-all=reviews","role":"pain","weight":0.219625,"occurredAt":"2026-09-28T12:17:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.156875,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Terrible.","title":"UKG Pro — Terrible","body":"Hasn’t let me log in for a week and makes you go through the identification process every time even if you click remember me.","authorHash":"05485b1e812d0ca3ab762eb68af91955","rating":1,"offTopic":false},{"id":"f8c8dcf6-1c15-4f29-94b8-6b1bf3d25288","excerpt":"UKG Pro — Trash — This app sucks it keeps logging me out every time I close the page. I should be able to login with my facial recognition","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.209825,"occurredAt":"2026-08-20T21:17:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.149875,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Trash.","title":"UKG Pro — Trash","body":"This app sucks it keeps logging me out every time I close the page. I should be able to login with my facial recognition","authorHash":"b3405feca63c30d43ba48948228df295","rating":1,"offTopic":false},{"id":"96f0d449-ef41-4652-b460-4ddf7682ae1c","excerpt":"UKG Pro — Horrible — I have to use the authentication app every time takes forever I use to be able to sign in using my face !","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.195125,"occurredAt":"2026-09-11T13:10:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.139375,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Horrible.","title":"UKG Pro — Horrible","body":"I have to use the authentication app every time takes forever I use to be able to sign in using my face !","authorHash":"a613f473af6a5165a9c0b04748803e13","rating":1,"offTopic":false},{"id":"4d4160a6-8c58-4c28-ae1a-4edeb0ad6809","excerpt":"UKG Pro — App’s gone downhill — The app was working fine, fine not great, but now I have to sign in with Face ID then company email and password every single time I log on.\nPlease fix this","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"request","weight":0.193625,"occurredAt":"2026-09-03T17:29:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"other","painScore":0,"sentiment":0,"confidence":0.193625,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — App’s gone downhill.","title":"UKG Pro — App’s gone downhill","body":"The app was working fine, fine not great, but now I have to sign in with Face ID then company email and password every single time I log on.\nPlease fix this","authorHash":"15249dba17be2dcc72f6a77ac429548e","rating":2,"offTopic":false},{"id":"aa76f593-e414-440a-ae97-d8f1d3c83a03","excerpt":"UKG Pro — Terrible — Makes you log in through 13 different steps each time instead of remembering who you are.  SO Obnoxious","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.19145,"occurredAt":"2026-08-25T13:19:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.13675,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Terrible.","title":"UKG Pro — Terrible","body":"Makes you log in through 13 different steps each time instead of remembering who you are.  SO Obnoxious","authorHash":"2103d9ce7b99a0129b22444bf8211201","rating":1,"offTopic":false},{"id":"d1619d17-0d41-43ca-84f0-567354e825a2","excerpt":"UKG Pro — Face ID — I have to use this for work, the face id sign in never works or it does once a month. Any of the coworkers I talk to also have this issue.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"request","weight":0.1841125,"occurredAt":"2026-09-21T19:09:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.1,"sentiment":-0.25,"confidence":0.167375,"matchedPatterns":["product:UKG Pro"],"statement":"I have to use this for work, the face id sign in never works or it does once a month.","title":"UKG Pro — Face ID","body":"I have to use this for work, the face id sign in never works or it does once a month. Any of the coworkers I talk to also have this issue.","authorHash":"e844ac23b03746a9b88f00b5573ed327","rating":2,"offTopic":false},{"id":"bf526c5f-3626-481d-b833-5abeb3a49c1e","excerpt":"UKG Pro — Disappointed — Can’t sign in with my passcode.. Constantly have to type everything in","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.14218333,"occurredAt":"2026-09-19T02:32:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.11225,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Disappointed.","title":"UKG Pro — Disappointed","body":"Can’t sign in with my passcode.. Constantly have to type everything in","authorHash":"e06613ee45c25228276fa71300f758f2","rating":1,"offTopic":false},{"id":"9da35710-fe00-4a7b-94b2-2e7585938bee","excerpt":"UKG Pro — Disappointed — Keep asking for users name and password 😡,not working for me","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.13220833,"occurredAt":"2026-10-13T02:39:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.104375,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Disappointed.","title":"UKG Pro — Disappointed","body":"Keep asking for users name and password 😡,not working for me","authorHash":"3a8a2fbb058b44d8e112597cc6ab8625","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":27}],"total":27}}