What users complain about in Squarespace: Run your business

Editing tools do not work

Basic editing features are nonfunctional. App is borderline useless for anything but data analytics.

Nearly worthless

The photo editing never worked for this app. Its set up for PC and half of the features are cut off by the screen on mobile and there is no way around it. Now with the new update you can no longer even upload photos. This app is only good for tracking your traffic and setting discounts codes and banner alerts. I’ve had this app for 4 years and they have not improved it at all.

Cannot Edit Anything

The app and mobile website will not allow you to edit anything on any page of your website. This is a major error that needs to be fixed immediately.

Long time user

I’ve been a Squarespace customer for years, and this experience has been absolutely unacceptable. I had approximately 280 recurring magazine subscriptions that I needed to cancel. Squarespace’s only solution was to cancel each one individually, which I did. Customers received emails confirming their subscriptions were canceled, and their accounts showed the cancellation dates. Yet the charges kept coming. For three weeks, I’ve gone back and forth with customer support, following every instruction they’ve given me, only to receive the same steps over and over again. One representative even suggested I had canceled the orders instead of the subscriptions, despite the fact that I had already canceled the subscriptions and had confirmation of those cancellations. Meanwhile, customers continue to get charged, and I’m stuck issuing refunds almost daily. I’m losing money, wasting hours of my time, and dealing with understandably frustrated customers who were told their subscriptions had been canceled. The most frustrating part is that I cannot get anyone to take ownership of the problem and actually investigate what’s happening. I’ve spent weeks trying to get help, and I’m left with no confidence that Squarespace can reliably manage recurring billing. I’ve now decided to cancel my website because the cost and ongoing problems simply aren’t worth it. If Squarespace offers subscription billing, it needs to offer a reliable way to manage subscriptions and cancel them successfully. And when that process fails, customer support should be capable of resolving the issue instead of sending customers in circles. After years as a customer, this is incredibly disappointing. I would strongly caution anyone considering Squarespace for a subscription-based business to think carefully about what happens if their recurring billing system goes wrong and they need help.

Do not trust with your data

We have asked for our own email list export a number of times since ceasing working with them and it’s been over a month and a half and they just don’t respond, OR they give you generic email responses to the effect “we will let you know when we’re ready”. 6 weeks and counting… absolute terrible service

Basically useless

Crashes constantly. Doesn’t save. Doesnt’t allow you to do most things.

Buggy app

On updated iOS and the app has been super buggy especially on the analytics tab.

Good service, trash app

Squarespace provide a great service, but recent versions of this app are terrible. It used to be really great but the current version is dreadful. Screens not sizing properly, functions missing or impossible to find. A real step backwards.

This app doesn’t do the platform justice. It’s always crashing

The app crashes every time I try to make edits to my website. 9 out of 10 times, the website won’t even load in app. And then once it does load and I manage to click the edit button, I can’t interact with any of the blocks. I love using this platform on desktop but the mobile app is too buggy.

Garbage now 2026

Infuriating garbage. Site goes down, links stop working, analytics is joke now. Stay away. You have been warned.

The year is 2026 and I can’t wait my website on my phone

App freezes when I try to edit my website. It crashes when I try to edit my website. I can’t click on elements to edit them. It would open modules. I have to force close the app to try again. I have to try to use the website editor through my mobile browser. That doesn’t even work. All the app is doing is using a browser to access the Squarespace website. The year is 2026, maybe create an actual app.

Doesn’t work

This app does not allow me to fully build a website. It is entirely full of bugs and lags, and if you are on the app too long or change too many things about the website (aka make the website your own) It just resets and deletes all of your work. I have tried deleting it and redownloading, tried different website templates, I’ve tried to go back in and redo everything that got deleted, restarted my phone, and it’s just the app. Very bad app, would NOT recommend unless you genuinely want to be banging your head against a wall and waste 4 hours of your time.

THE APP IS 100% USELESS!!!

Update 9/2026z The app crashes everytime. Absolutely useless and inconvenient. Thinking of switching to a better host that’s app actually works when trying to edit my website. Meanwhile im paying for a broken platform. Previous review: I’ve been using Squarespace for years. This app is consistently glitchy. It’s 100% impossible to update it on the app. It crashes and freezes every time. Incredibly frustrating to do anything! THE APP IS USELESS

Just okay

It seems like they've updated the app to add more functionality, but it's still janky to update or tweak a page's layout. It's too easy to follow a link when you want to either move, resize, or replace something. Hate that so many features are behind a pay-wall — like, for instance, selling a singular product.

Trash app

Trash app… impossible to edit your website.. an app from the guys you go to id you want to edit your website.

Extremely Glitchy

I love Squarespace I believe it’s a very simple platform for beginners. But the mobile app is extremely glitchy and slow. And never works when I need it to. I can barely work from my phone if I need to make a simple retouch on my website. Takes so long to load, and never works. And even if it does work it takes me 10 minutes to change something that’s how slow the app is.

New update kicks old phone users off

Can’t use iPhone anymore , been a squarespace store owner for years now they update and my iOS isn’t supported for new update and I can’t use the app at all. Worthless . I will consider changing platforms asap

Clunky

Clunky domain name handling

I spend way too much money on Squarespace for the app to be this bad.

Wow, just tried updating my site from my phone and that was way too difficult! I guess on a technical level, yes, you can edit your site on the go and see stats. Two stars for that. Basic functions of blog editing are totally unavailable for some reason. It’s a hassle to do anything, though, and the app performance is sluggish at best. Waste of my storage space and making me seriously reconsider my subscription in general.

Dreadful

Laughably terrible, buggy as hell. DO NOT COMMIT TO THIS PROVIDER. I’m in too deep, it’s too late for me, I don’t have the capacity to change provider until next year. Please don’t make the same mistake I did. The app (iPad and iPhone) is just completely unusable. Don’t imagine it will improve with time either, that’s 2 years I’ve wasted waiting for this to be somewhat functional, every minor update you think will take a few minutes takes hours wrestling with the slow, buggy software, that crashes or throws up errors if you dare try to move the cursor to a new word, or god forbid resize something. Honestly, it would be a better use of time putting your business in the Yellow Pages than creating a website with SquareSpace, I think their development budget must be smaller than my yearly subscription. Just an absolute joke.

Unoptimized , worst app ever

. You virtually can’t even edit your own site thru this app without it constantly reloading and sending u back out of the menu, on an iPhone 15 to. It’s like the devices arnt even strong enough to power their total mess of an app, what a disgrace

This app is trash

It refreshes every single time you try to edit something on your site. The most inconvenient app ever!

PAYOUT ISSUES

Nobody will respond, my business needs this money to get orders going for customers. Horrible idea switching from Shopify.

Go elsewhere. Squarespace is cooked!

The app on iPad and iPhone is dodgy AF. I’m fully paid up for years but not impressed with service being f+ing useless I’m logged in but customer BOT wants me to keep logging in! I’m furious! Pages don’t load, changes aren’t saved, screen just hangs blank half the time. It’s sh-eye-t service for how much they charge to be honest. I’m looking for another provider.

App crashes

I love squarespace as a whole it’s easy to learn and operate but the app sucks when trying to add new products you will spend 45mins trying to add 1 product everytime you wanna change the picture or add something in the description as soon as you click something to change it it crashes and sends you back a step without saving its the most frustrating thing I’ve ever seen

Glitching more and more

Started out fine and over time it’s barely functional (glitching, shorting out without saving, returning to main dashboard mid upload and erasing all data). I’m frustrated and I’ve contact support. Unfortunately, no real help was provided except well meaning suggestions. Desktop works fine.

Horrible

It was a good app at the beginning, but now it’s not. I know my log in email and password, I did all my editing through computer because it’s more easy to manage than a phone, but now it’s not letting me log in and every password says it’s wrong when it’s not. I even wrote it down, and it automatically saved, I even have it saved by email when I first created this account. It says it will send me an email to fix my password, but no email ever gets sent. This is ridiculous, $200 went on nothing.

Difficult

Most difficult site I have purchased a domain with to setup an email. I really hate I went with them.

Terrible

Awful to try to work with, won’t let me open my own domain on my website, keeps saying it doesn’t support this version (I made it yesterday)

How many of the same negative reviews until they update the app

Since I previously left a review and was greeted with the same stock , please contact support response. I am seeing people are still having the same issues and I’m writing an updated review because years later I’m still having the same problem. I’m attempting to update my website in the mobile app and every time I move one of the sections, the app just goes white and crashes. We’re all paying customers at what point are you going to address the issue and not keep directing us to contact support. Where is your team that reads this feedback and does something about it without putting the onus on the customer? The website version on desktop works perfectly fine, but it’s the app. You owe us a refund or answers.

Don’t walk away RUN!

Once they get your card info you’re toast! Charging me for services that were never provided and give me the runaround when I want to cancel it. And to no one’s surprise they do ZERO REFUNDS even if you never received the service that you paid for. Look at their BBB reviews! Soon as they get your card number they will run your account dry with numerous subscriptions.

Doesn’t work on iOS 13

Great app on android 16, on my tablet. iOS on the other hand, sucks on this particular device. Crashes and restarts from the slightest site edits. Also, desktop editing on mobile is completely unusable, so I don’t even try. If these problems were fixed, five stars.

Square POS

Apparently Squarespace has had issues with the Bluetooth connecting to Square readers for years and has not bothered to fix it. I just made the switch because from everything I read it was supposed to be a smooth integration, but sadly it is not. Do not waste your time if you need to actually be able to ring up point of sale inventory. Really disgusted that Squarespace is offering this product knowing full well that it is not working properly. I wish I could get a refund for all of the hours I have spent trying to make this work

Very glitchy!

The app rarely works for me. I have been modifying website on computer and it works fine. When I go to edit or view my website on phone, the page keeps refreshing, followed by blank white screen. If I click on new page tab it just keep cycling different screen until I cannot choose anything. I have to keep closing the app and open it back up, but haven’t got it to work for more than 10 seconds.

How to transfer?

Is there a way to transfer my funds to my bank within the app? I don’t see a dedicated transfer button like there is in the desktop site.

Update?

This app crashes all the time now. Opening a page, boom - crash. It didn’t use to do that.

Crashes if you breathe too hard

I move text - the edit window crashes I add an image - the edit window crashes It doesn’t even give us the option to add sections to pages from the phone, you have to get on a computer for it. This was a waste of money

Extremely slow

The site is soooooooo slow on desktop and iPad. I’ve invested so much time and energy into getting my domain transferred and creating a site so I’m not going to switch sites until my domain expires next year but I would not recommend using squarespace at all.

Buggy…

For an app that’s made to help build a website it’s too glitchy and buggy. VERY frustrating! Currently can’t even delete or add to my drop downs because the box won’t scroll down. This is one of many issues….

USELESS!!

App doesn’t work for anything. Can’t upload photos. Keeps randomly changing pages when you even try to view a gallery. I’m not even trying to design anything. Just adding photos to galleries and it’s pointless. May 2026. I keep coming back to see if they’ve fixed any of this but no. Such a waste.