What users complain about in Xero Accounting for business

I am not able to download my invoices as pdf docs. I have escalated this to the help desk with little resolution to the problem. even after following all their steps I still can't download the invoices as PDFs

I am so sick of this app and lack of human help when not being able to login to the mobile version!

Horrible customer service

If you need to speak to someone other than AI it is the most frustrating process. I have now been charge twice for the subscription because had so much trouble even setting up the MFA and did not want to pay $15 a month to use the zero verification. If you would like simple communication when you need assistance I would avoid using Xero.

Over rated

Downloaded this based upon all the reviews but whilst setting it up you can't even format an address properly to look professional. Attempted to log in via desktop which means downloading another ap to do so and still can't format the address on invoice template to look like it hasn't been designed by a 3 year old. Unsure if this is due to being a UK address rather than US but any which way I will be deleting the ap and subscription's as it just doesn't work!

Limited functionality

This app does a lot less than just using the website on mobile. Unclear on its purpose.

STILL not added - why can't the app show this?! Please add a "VAT Return Status" to the dashboard on the home screen. Notifications as reminders would be really helpful too...

app is very feature poor. so many things id like to be able to do from the app that just aren't there. I open the app look something up then realise I can't do what I want and the open the website. surely you should build the same functionality into the app as there is in the website

stop randomly logging me out, you evil demon app. I have the right password and email, and yet when I try to get back in, it makes me authenticate myself. fine, that's fine, i get that, but when I've completed that, you STILL dont let me into my account, "your device has been verified" well, then let me back in????? why are you torturing me????? boutta start screaming. I hate technology!!!!!!!! gonna sell everything and move into the woods

Great app but major bugs

The app is definitely helpful and mostly good to use when it comes to writing up invoices and keep track of business expenses. But the actual app it self crashes way too much freezes up while in use. I’ll be considering other accounting options if this continues.

I hate the way that this company just increases their prices constantly. now paying triple the amount i signed up for and also the app can't do reoccurring invoices. glitches all the time. I've had enough, not putting up with it anymore.

This App is useless

Every time I had to use it, I needed to be near the computer screen to verify that it is me using it… if I need to send a quote quickly on the go, amend an invoice or something else… I can’t rely on it because I simply can’t log. The security code to enter the app has 4 digits but the digits on the authentication app has four, if I enter my own phone password, it logs me out for 5 minutes… the software itself if fiddly, expensive and not so user friendly… horrible looking invoices with very little customisation allowed. If you think you’ll make your life easier, keep looking, this app is not for you. If you think it’ll make it easier for your clients to pay for the invoice, just know that there’s an extra fee for the service plus they keep a percentage of the total amount you are getting paid.

Clunky, pedantic, picky and expensive. Priced in such a way that the cheapest tier is practically useless for anyone except those with the smallest of businesses. The second tier which many small businesses use, is filled with bloat that is of no use to sole traders, but does not have enough features for a medium to large business. You always need the next tier and price rises seem to happen quite often. Every update just seems to reorder the interface, nothing more.

The paths for sections in Xero don't match their articles and this causes lots of work if you are running your own business. Strongly suggest against using Xero if you are not savvy in tech and this software as you will end up paying thousands of pounds to an accountant to fix issues for you. In addition, when you migrate to Xero, the software adds extra thousands to your VAT returns and there is no way to fix it unless you pay an accountant to do everything for you.

BAS

I am finding it impossible to locate where to do my bas since the update a few months ago. I have clicked on every button available and I cannot find it, therefore I now need to turn on my laptop and do it from there instead, a 5 minute job is now stressful as my laptop is old, one of the reasons why I got XERO on the iPad, I can take it anywhere and quick to do the BAS. disappointed to say the least

From bad to worse

App was working fine for a year on my ipad pro, after an update a few months ago when they added a useless numeric keyboard for the quantity and price section, it doesn’t let me send invoices! Keyboard shows up and disappears straight away, have to use the iphone to complete a basic invoice and send it! Tech support doesn’t even have a number to call, the app doesn’t work properly and they keep milking me £44.40 a month! Time to look for a replacement as the developers seem to be asleep and sending out updates without properly testing them.

Printing invoices

very frustrating trying to print a paper record of an invoice received

client paid into stripe account. as per usual we wasted close to 120hrs and staff trying to resolve how stripe was there and if xero can restore my account back. The mild english speaking xero attendant was less than helpful but did email me to do it myself and said the affiliate "isnt her business to deal with and toncontact stripe directly" I asked her if she has contacted stripe on behalf of other customers, she said No I said no wouldnt have because there is no contact available ANYWHERE!!!

“Trust this device” button doesn’t work

When signing in on my MacBook computer, I tick the box “trust this device” yet it doesn’t actually work. Every time you have to do the 2FA again and it hasn’t trusted your device like it should. Please fix asap as it’s super annoying

Poor experience/don’t recommend

I have found navigating your app confusing. I signed up for a free trial and tried to cancel when I realised I couldn’t use it. I couldn’t find a way to cancel and it slipped my mind (I have disabilities too and I’m doing the best I can with poor executive functioning). When I got charged at the end of the free trial I again couldn’t find a way to cancel. When I typed in my issue. No response matched mine. I was frustrated and upset not knowing how to cancel. Somehow I found some way to email… I explained my issue and I was told in black and white terms the rule your end ie no refund, 30 days cancellation notice required, etc, and no openness to my situation. I’m on a pension and make pocket money on Etsy. $70+ is a lot of money for me to loose on nothing. I emailed back and no response. Very poor customer service and money grabbing company. This situation arose because it was not transparent how to find a way to cancel when I realised this app was no working for me.

it worked a little bit at first but not a lot of functionality in the app. the desktop version is nice and I do use that but the phone app is kind of worthless. now it won't even open. uninstalling

Far too expensive

Slow at creating invoices and adding payments, Not worth the money and the annual increase in pricing is a kick in the guts. Never again!

Waste of 30 minutes

I have Xero on my desk top but putting it on the iPhone is a complete waste of time. I logged in it said my bank accounts were overdrawn they are not it said I have not sent any invoices I have. I tried to link bank accounts and it just went round in circles log on to bank ok log into Xero enter set up key what set up key Given up

as a new business wanting to get started with digital accounting I chose the simple mobile version. once I reached the maximum allowance for invoices created, only 10 per month 😥, I decided to upgrade....YOU CAN'T, you have to cancel the subscription and wait a month before you can renew through Xero. Utterly ridiculous. As a new business you are trying to build customer confidence and having to change the invoice and quotation process is embarrassing.

Must buy a plan to continue..

Not actually free and please remove all the excessive ads from Amazon prime it’s exhausting and painful it feels like CIA torture tactics

Useless App

Can we please have it work with full functionality so that we can use our ipads or mobile phones and check chart of accounts and reports. Its useless app.

Can't Purchase Orders in the app? what's the good of having only a small proportion of your accounting software features available on the app? Where's project allocation in bills? Can't believe we pay for this. Edit: "Sales" screen only has sections "invoices" and "quotes." "Projects" being a paid-for add-on we expect these features to be present and to work. Spend some of our high £subs on dev! Allocating POs to projects... another feature missing across the board. Cannot send POs from the app

The entire logging in process is so painful. I have to jump between apps to get to my authenticator and by the time I come back to put it in, it's sent me back to the sign in page. I only have 30 seconds per code. Then it'll lock you out mid-use because you moved to another app to get something. Frustrating.

Missing basic functionality

Astounding that in 2024 Xero still insist that if you’re travelling you must take your laptop and not your iPad, or use the cumbersome browser (if that’s even possible). How is such a basic function as running payroll not possible within the app? Edit: Still not possible two years later. I’ve now moved elsewhere as I really need this most basic of functions.

Almost good

I wish it would scan receipts and auto crop the images when taking photos of a bill. Otherwise the app seems to work well.

Worst software

Coming from quickbooks thinking it would be similar. I mean the app crashes constantly, stripe partner is terrible for payments, nothing but headaches since day 1. DO NOT recommend

Doesn’t Open - dreadful update

Been with Xero for 7 years and have 5 businesses on the Xero app. Since the last update the app won’t even open. If it ain’t broke don’t fix it. My FD now looking at shifting our 5 accounts to another provider where the app works. Silly silly update Xero

GST illegal

Annoying app that, incredibly, and illegally, quotes retail prices without GST. That’s ok for wholesale transactions, but not for retail. It’s frustrating and annoying. No one wants the GST separated. Do your job properly and give us a program that enhances our business instead of creating friction with our customers.

New version of app is terrible

Old app was good to use and functional. New app is badly formatted and crashes often.

Laggy

The most laggy app I have on my phone. Multiple times I’ll go to write an invoice and it’ll glitch out and self close the app forcing me to restart the invoice not to mention the response time to click anything is ridiculous

Error 400

Since the latest update I have tried everything but can't get past the error code 400 at log in. Changed my password and cleared my cache and done everything suggested. Can log on through Chrome or Safari but not via the app. Frustrating. Thank you for responding but I can't log in to raise a ticket. Where do I find this on the website as just going round in circles?

Too many limits

Not being able to manage subscription for services is annoying. Credit card subscriptions for multiple services is the norm these days, why no recurring auto reconciled option for this. Also splitting income and outgoings by a percentage based on a category. These are two major headaches

Not Working

Trying to let you know the app hasn’t been working on iPhone for 4 days. It doesn’t open. Will delete this review when you realise it’s broken and update.

Rubbish

Can’t log in - keeps saying the same message over and over again… Logs you into the web app (which is useless on a phone) but doesn’t let you use the app itself. What a piece of junk. Worked fine on android btw.

No way to access my account

I have a xero account through my company and when I log in to the app it shows me a paywall forcing me to chose a plan to gain access with no work around. I don’t need a plan, my company pays for a plan, I can access my account fine on the desktop and on mobile chrome so why not the app? No helpful info in the FAQs on the website. Ridiculous.

Still can’t send statement from App

Since we started using Xero, and we haven’t changed the way we use it, our monthly fee has increased from $25p/m to now $100p/m. And we are still unable to send a customer their statement from the App. Great having these new in person payment methods, but somewhat useless if we are unable to talk to a customer whilst onsite about those outstanding invoices. And yes we have lodged a suggestion/tequest regarding this issue. 4 years ago I think!?