What users complain about in Smart Receipts: Expenses & Tax

Doesn’t work

Since Gemini can only upload 10 files per time, so I tried Smart Receipts as it said it can upload 50 files per time. However, after I subscripted it, and uploaded 50 receipts to it, it keeps looping said working on it. It failed to handle it at all, so have to cancel the subscription.

Nice app but disappointed at the pay upgrade

I’ve been using this app since 2020. And I’d have much rather kept the free ads to use the bare minimum free version TBH. At the moment I’m pretty annoyed bcuz I can’t even use any free services at all even the bare minimum without being forced to pay. I didn’t get an email for an update so here I am trying to upload just my gas receipts. And it won’t let me for the new month of August as I can’t create a new month. I can’t even look at a basic report just to see how much gas I use cause all I use it is for my vehicle so I have to pay $50/annual (which adds up with other subscription I also need) to keep my gas receipts, so I’m a little disappointed and I’ll have to find a different app to use because it’s not worth paying a subscription when I use it for the bare minimum for just my vehicle. Otherwise it’s a nice app, the developer has done an amazing job upgrading it.

Garbage App

Spent 20 or so minutes struggling to get the app to recognize that I was scanning receipts (the whole point of the app, seems like it shouldn’t be a struggle). After scanning 30 or so receipts, I accidentally misclicked and ‘no’ to scanning a new receipt and instead of saving the receipts I already scanned, it just erased everything or didn’t save it. Regardless, pointless app since it can’t do what it’s literally named to do. Definitely not worth the $100 annual subscription.

Recent UI changes suck

Please bring back the ability to slide over an object to see delete/move/etc. having the pop is annoying. Also annoying to have the pop up you have to press open on from the expense report list. All the latest ui changes could please be rolled back

Has potential but major flaws

I want to like this app, but it’s SO frustrating. I uploaded all my receipts from the month and then went to generate a report, but you have to create a report FIRST and then put in your receipts that you want on the report. Seems completely counterintuitive. It is NOT user friendly - you have to click around all over the place even to get back to your receipts if you’ve not put them into a specific report. Developers seem to be inexperienced. I’m on the hunt for an app that actually works for professionals.

Garbage update

I'm deleting the app. After 4 years of using it, I accidentally updated the app and it's completely useless now and they deleted all my pictures of receipts I had for the past two months.

Useless

Scanned a bunch and it lost the majority of them, complete waste of time.

Unreliable scanning

I have the paid up version of the app and find that it almost always misses out my receipts when I scan them. It means having to re-scan them virtually every time. I’ve emailed the customer care and they don’t respond so it seems they aren’t interested in helping improve the app.

Scan is paid only

Was exciting to try this out. Realized you’d have to manually put in every single information, or pay $99/yr for OCR extraction🙄. Better just put your data in excel rather than downloading the app and allow them track your activity and resell it 😊

Worst app, no support, invalid email

I tried to contact smart receipts via apps, email. But there was no response, the email i sent bounced back and said invalid email It said 3 days free trials but it charged me straight away The app is hard to use I cant even put right address for kms

This looks like it’d be the perfect product but…

I can’t get information about the product, the differences in the plans, etc. I can see several subscription offers. What’s the difference? Can’t find that info. Tried finding out more on my Mac, since that’s an easier interface for sending email. Entered a support ticket in their interface, which I can access without logging in. I should say tried to enter as after I typed up the questions I was told I was blocked. So, with so many unknowns, I cancelled the free trial. Again, it looks like the product I want. But so many questions, and so few answers. I don’t mind paying for a product if it meets my needs. But can’t tell if it does or doesn’t.

The app will accept scan receipts but

It will scan your business expenses, but will Not And cannot produce a report.. sucks because I scanned businesses receipts and now for tax purposes the app will Not Produce A report as expected… Not good

Hopefully they get there

I found this not intuitive to use. First of all I opened the app, hit the plus button & scanned my 30 receipts, THEN found no way to add them to a report. So then I tried making the report first and adding the receipts by **rescanning**(!) them. Unfortunately I accidentally hit something on about receipt 18 that pushed me out of the adding receipts process and so all those second scans seemed to be lost as well. Also, the pro version should use the daily exchange rate as a default, not make me hit “pro” on every receipt. The scan & read receipt option seems to struggle finding the white border of the receipt. I ended up adjusting for most scans unless they were tiny. I’m giving up because this is too annoying.

Was great once but not anymore

Tax time was easy at one point with this app. Everything is organized and it would take 30-60 minutes to get everything together rather than 3-6 hours. I had a situation 2 years ago where I lost 4-5 months of receipts but gave them the benefit of the doubt because their support team responded so quickly. But this app has been more nightmare than blessing for the last year. Between every receipt I’ve scanned in the last 5 years being removed then uploaded again, missing receipts that get stuck in the unattached file spinning for weeks/months and now scanning receipts that say they’ve been scanned and are done but are not there. This has been 2 year’s of tax time nightmares. I’ve downloaded several similar apps since and honestly this is the best of all of them. But that’s only when it is working correctly. I’ve lost dozens of receipts that I can’t recover and have gotten rid or and dozens of hours trying to find and rescan receipts into other apps. I have given too much time and have lost too much information to continue on.

App not working

Stuck on a loading animation after clicking scan & prefill

App won’t work, support page broken

I used to love this app, now when I go to the app it doesn’t work, I go to click on the app support link through the App Store…invalid response/dead link. I have super sensitive data in this app, can someone fix this so I can get my information back????

Poor response

I have been a pro user for several years. Lately the program has been inserting the wrong of receipts and now dropping the scanned receipt. I have sent 2 emails with no response or help in finding the lost images. Poor way to run a company.

It was great until I updated the app

I had been using this app for all my receipts for 4 years and then I made the mistake of updating the app. Within seconds all the data from 4 years was deleted for no reason. There appears to be no way to retrieve the data and I have been trying to contact the developers but without any response. I would appreciate a quick response if possible via this review.

Garbage

Delays between windows, some icons too small to identify, hard to shuffle receipts into other folders. Software designers need to stop using FAWI design principles.

Dates are 35% correct

I have to always update the dates after it scans the receipts. The pictures are taken with a iPhone 16 pro max and I make sure that everything is clear. I can even see the date clear as day on the picture but it still gets it wrong. Not worth the $100 if I’m having to correct the app all the time.

Was OK - gone downhill!

Used paid version for a couple of years - hitherto loved it - but - a couple of months ago the app developed ads (in the paid for non ad version). The ads are splash pages and occur on every opening of the app. Emailed app support to be totally ignored. Subscription cancelled and alternative app bought. Very disappointed with what was previously quite a usable app. ADDENDUM - reference the developer response to review above. I DID email support and you did NOT respond. .

Ads often making app literally unusable

I don’t have a problem with the use of ads to support the development of this app. However, I’m often having to force quit the app when a full screen ad appears and does not go away on its own or allow some means of dismissing it. Even the “x” to close, or the “<Back” button are fake and launch the App Store for whatever app is being advertised.

Stopped working no support

I used the free app for about 12 months & loved it. Then in October ‘24 I updated to the $99 subscription & it’s been hopeless. Seem to have lost 5 months of work receipts. Reached out for support but it’s been really inadequate.

Subscription fee city

There’s almost no functionality to this app except to enter everything manually without paying money to this app. You have to subscribe to the app for a monthly or yearly fee to get the ability to scan your receipts, otherwise you only get the ability to enter things in a form. Waste of time.

Update Is Causing Malfunctions

It was great until it updated a few months ago. Since then the “scan receipt” feature doesn’t work at all so I have to input every receipt manually.

Update

Im so annoyed by this update. I do NOT WANT TO PRE SCAN ANYTHING JUST LET ME INPUT IT MANUALLY. Ugh. The app was JUST FINE.

Used to be great

I bought the premium version last year (which was around $30) and now they have new premium versions. So all I spent on has essentially gone out in the window as I have ads on my app again. Happy to update my review if the issue is resolved.

Tracks more than receipts

I’ve had this for a while and have been impressed at how useful it was. I took photographs of my receipts or of the gas pump to documents for expense reports. A new update has made it impossible for me to use though: I used to be able to limit access to my photos so the app only has access to the photos I need for the reports. But now it won’t work unless it has full access to my photos. As a matter of privacy I don’t have any of my apps have full access to my photos (not even FB or IG) because it doesn’t need to have access to photos of my kids. As such, this is being offloaded and replaced with something else. It’s a shame.

Gone to zero

Was pretty good - now in 2025 with the recent update they’ve decided to own your data - good move if you’re one track minded - I have to input two dates now? Start and finish dates for a receipt ? Why ? You just doubled the time wasted inputing data - not to mention you lost all my old data and want to sell it back to me for a premium? That’s another word for criminal

App Doesn’t Work

At some point this app stopped letting me export CSV files. The app is unresponsive when I try to generate the report, I have deleted and re-downloaded it several times with no improvement. Very frustrating seeing as I pay for this service!

Enough already

I really wish you would quit changing the app. you keep changing features every time I go to use it I have to learn it all over again. Example you take a photo, the cropping option is now completely different instead of sliding the frame you have these 4 circles one in each corner and it says edit scan. I don’t want your skin feature I don’t want any extras from you I want a simple receipt program would you please stop changing the app every other week

Last update is rubbish!!!

Lost all my data since the latest update.

Would not recommend for Businesses. Does not have a web browser feature.

Seems like a great app and all but as someone who manages 30+ vehicles and employees, i absolutely need a web based platform. It’s simply not efficient to do everything on your phone. Extremely disappointing.

Broken

Despite having paid £70 for the pro version with cloud backups, this app has deleted receipt images, duplicated others. As I no longer have the physical receipts I can no longer claim these expenses back, so am out of pocket by around £300. The old version of the app was reliable, but version 5 is not. Their support team were initially helpful, but after I pointed out that I already had the correct configuration suggested by them, then pointed out the extent and seriousness of the issues, all I got back was a generic “thanks for the feedback” email. UPDATE: I got Apple to refund my £70.

Glitches

Several glitches have developed since you produced the last big update. The old version was much better. I now have to triple check figures as the generated report does not reflect the inputs I have made. Please sort!!

Lost all my info and they have not responded to me

I used smart receipts but now that I had to sign up for it all my info for this 2024 year has been erased with no assistance. I’ve asked for a refund with no response and now have paid $99 for NOTHING!!!

Waste of time.

Everytime I try and add anything to the app it just crashes.

It’s got a bug.

Version 5.0.7 When I upload a photo of a receipt, it takes that photo and replaces all the previous receipt photos with the new one. It’s absolutely infuriating. I note that on 18 October someone else reported the same and you said you had fixed it in the update for 5.0.2, but I have the most up to date version and it’s still doing it.

Terrible App

This used to be a brilliant app before they changed to a paid service and ‘upgraded’ the features. The app is clunky and time consuming to use not mention the annoying adds with music, you are better off taking photos of receipts yourself and inputting into a spreadsheet that’s how bad it is. I will be deleting asap

Latest Update Cannot Create PDFs

This app was working great for the last couple years creating full PDF reports for my expenses. After the latest update the app no longer works for creating PDFs for old and new reports.