What users complain about in SAP Concur

Zero Value

Concur provides no value in finding or booking. Their primary contribution is in wasting your time with slow process and/or crashing followed by limiting your options because they think they know better than you when and where you should travel.

Was mediocre now horrible

The new booking interface gives information no one cares about for rental cars. For hotel chains it will not let you book certain chains no matter what. They took a mediocre app and made it totally useless with the new update.

No upload from OneDrive?

When I was remote the other day, I wanted to attach a receipt I had saved in OneDrive to an expense via the app. Disappointed to see that OneDrive wasn’t an option to choose as a location to upload from.

Note to developers

It is incredibly frustrating to use this app from update to update. Now the mileage option has disappeared again. Developers please ensure these features are stable before releasing these updates. As you can see from the recent reviews this app is not user friendly. While I understand it can be tricky, it is frustrating using this app for work and something is wrong with it every time we use it.

Hidden Expenses

Booked flights to China and Concur indicated they would count towards frequent flier miles but carrier later said it was the wrong class fare: no miles were applied. Concur strongly recommends flights on different carriers due to a minor savings (about $3), but then the booking with the different airlines added booking fees for each airline that was nearly $20. There’s been recommended hotels that can’t be booked, hotels that didn’t have the reservations confirmed, and poor service with the system not responding to multiple people, and support that have only added to the fees charged. It gets a “2” for the times it does work right but that’s being generous.

Garbage

This app constantly crashes. Now when you try to change the week ending date it crashes 100% of the time. Unuseable.

Fixing what’s not broken

This app used to work decently prior to the AI assistance. This app constantly logs users out and requires the most over the top security measures to simply add a receipt. The two step authenticator process is grueling and only works occasionally. It would be amazing if they offered the older version that worked every time you needed it.

Can’t sign in

I can’t sign in. When I click sign in, it takes me to a website within the app and logs into a browser within the app rather than loading the app interface. I have installed and uninstalled

App is awful, use desktop

Impossible to navigate, clunky, takes way more steps than necessary. Clicking certain fields unpopulated others. The worst feature is that if you text your receipt when prompted, it doesn’t attach to the correct expense and creates a duplicate expense. I got two late fees because this joke of an app misclassified expenses after texting receipts.

Worst app ever

Super buggy and clunky. Clicked on a hotel and confirmed reservation for a Marriott hotel .3 miles away and then it booked me for a hotel all the way across town in a Hilton hotel??! And now they are trying to charge me Service fees for the change??! Garbage legacy tech. Try and look at more modern startups or invest in some AI coding tools and build from scratch

Works Fine, Automated Issues

The basic functions of the app are fine.The real issues are with the “automation” they’ve tried to add over the years. Expense Assistant, etc. They all SEEM nice, until you use them and find out how error-prone they are. They doesn’t reduce workload, they just move it. Instead of entering expenses, you have to audit every piece of information that Expense Assistant touches, because it’s frequently wrong. At that point, it’s not really helping. I’d rather just do it right the first time.

Will not populate car rentals.

Select a location, any airport (I checked several), select date and arrival and departure times, initiate the search and it just churns…Loading… Nice job Concur. You’ve been on a downward path for the better part of a year and you just keep digging. If you are wondering what that smell is, it’s your app, and it stinks.

Misses picture

Seriously, concur? I have a black card table with a separate light on which to scan my pictures and it still manages to screw it up 30% of the time and I have to redo it. Unfortunately, I have to do this for the company that requires my expenses. I have another app that I use personally for my accountant that is 10 times better. quite disappointed for such a major app.

BUG

Fix your app! Every time I click on an expense to edit details it says “loading expense failed”. And I cannot view any of my employees expenses either because of this same bug!! Fix this!! It’s very frustrating.

Worst expense app- terrible UX

The interface creates unnecessary extra clicks. The receipts don’t attach to the correct expenses if they attach at all. It takes so long to do expense reports; you need to block time. It’s outdated tech.

Poor update

The app is much worse after this new update. It randomly clicks into sections when I don’t mean to and the AI doesn’t work. When you go to edit an expense it sometimes loads it but sometimes leaves the section blank and you can only see if it’s saved when you click out of it. Much better before this update.

Useless and annoying

The usual SAP style, each upgrade breaks something that was working well before. And it’s asking me to log in each time over and over. Why can’t we hire better engineers?

Not changing between companies

I have to use the is app with two different companies but when I log in the the second account it opens the original one. It’s infuriating. However, when it works, it works well. At this point, though, I may not be able to use it.

Anything SAP is user unfriendly

Concur continues to impress with poor user interfaces.. even after updating the app to the latest version, it still tells me I need to update it.. ugh. Receipts sent by email take forever to show up.. receipts uploaded in app don’t show in browser version, my user profile is last name-last name.. do I need to go on? I can: itemizing a hotel receipt creates all kinds of stupid errors, forcing u to indicate nr of nights in the total and then also on each itemized night.. why??? Ever since SAP took over, it has gone downhill. Terrible user design.

App is useless

App does not allow for booing flights as cc data does not transfer from site

Horrible

App just created 200+ duplicate expenses and I can’t delete any of them. Complete mind blowing headache. Absolutely maddening. All happened when it prompted me to turn on “expense assistant”. What does it assist with you may ask? How about ruining everything. That’s what it did

At least Workday is made in the USA

Please add the same information in 3 different places before we tell you to try again later.

Bug after app update

The booking experience is completely missing after updating app

Useless

Unable to log in

Glitchy and Bug filled Expense App

This app constantly has glitches and bugs. When I tried to add a new expense to a recalled report, it would not allow me. After I tried to add a new expense and then move it to the recall report, it would not let me. I have updated the app and yet the app does not recognize that it has been updated. If I was not required to use this app, I would rather submit a paper expense report.

Crashes on Receipt Photo

The bugs keep multiplying, adding more friction to the expense process.

Awful AI

Submit a receipt, rarely attaches to the actual charge. Then you have an out of pocket expense or pending, and then the actual charge comes through. Separate.

Horrible

This app gets worse at every update. It’s almost unusable. It will not let you change expense type from the app anymore. The AI is garbage. I would delete the app if we weren’t forced to use it for work. Useless!

Slow and buggy

The app now crashes when I try to take a photo of a receipt, even after the latest update

Expenselt does not work

Expenselt used to be the best feature in this app but it has stopped working in the last update:(

Crashes constantly

Constant bug issues, won’t let you “click” on the actual choices, such as the “submit” button, tells me that I have forgotten to attach receipts every single time even though there’s always a receipt attached, crashes not only itself but I swear it causes my phone to have issues after using the app even when I’ve fully closed it….this app needs serious work but with 1.1 million positive reviews and the fact that SAP is as big as it is, I’m extremely doubtful that anything will be improved. Welcome to the digital age….

PDF upload file receipts DO NOT WORK

The app errors when trying to upload pdf file receipts with Error The selected PDF is either corrupted or password-protected and cannot be uploaded. The pdf file is a couple of hundred KB in size. This causes so much head ache and work around to convert pdf to images and moving between mobile device and laptop when pdf file upload should be supported by this app seamlessly as it does on the concur website. This is affecting many users across the globe, and would offer huge improvement to end users Can this issue be fixed on the app as a matter of urgency?

Why can’t you fix this?

Why can you not fix the error that prevents you from marking an expense as a card transaction before the charge posts??? It’s been previously reported so many times. You update the app and move stuff around and make it look pretty but you can’t find the functionality.

Update not working.

Every time I open the app now it says I need to update to the latest version but in the App Store it doesn’t allow me to update it all and just says open the app. Please fix this quickly. Love using the app otherwise

Cannot Create Expense Report

I cannot create an expense report on the app due to “special characters not allowed” error on the first page of the expense report creation tool. After looking into it, this seems to have been an issue since at least 2024. Having to create the report on the web version makes this completely useless, fix this.

Development towards degradation

The mission of the developers of this app is to continue to make the mobile and web interfaces clunky and time consuming for the user. Capturing receipt photos used to be a quick process via the mobile app. Now we are limited to 10 recipes at a time without auto capture. It is 50/50 whether or not the photos upload, the cool part is needing to exit your expense report and constant browser refreshes to confirm the upload. The developers seem to find the need to rebuild the interface every year or so to justify their existence, and it hasn’t once seemed for the better. I don’t think they understand that most users want to spend as little time as possible interacting with this software, not the other way around. This app isn’t managing the national archives or anything, it doesn’t need all the bloat. Keep it simple, do better.

Bad app

I can’t see any of my travel info on this but it is showing in the website. Trash app

Mileage Problems

I wish I wouldn’t have to redownload this all the time because I have to use it for work. It works great but it consistently has issues recording my mileage expenses. It’s a pain.

Gets worse

This app over the last 6 months has gone downhill. It never works now total waste of time Mileage impossible now and because of functionality I forget and the travel side constantly crashes. Just get it sorted as it's an utter waste of time

Slow and stupid

Add a receipt, smart enough to scan the receipt for information but then always saved the expense as no receipt provided. Unable to figure out how to claim mileage on the app, had to use the website