What users complain about in MyBlock: Tax Docs & Refund

Was great until 2025 taxes

It’s been good for several years. For my 2025 taxes, it took me forever to check out. It kept crashing on my Apple payment. It was frustrating enough that for this years taxes, I’ll be trying TurboTax.

Racket

Trying to charge me to access my own tax returns

Faulty H&R Block Product

I’m a disappointed regular customer. I filled my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product. Needless to say, this was a product miscalculation output. I’m not sure why we are asked to pay to utilize H&R Block services (regardless what service you utilize) to file our taxes and they don’t take responsibility when their product is faulty — wether intentional or intentional. I was asked to submit a claim explaining all of this in detail, keep in mind that the deadline to pay this to the IRS was way before my claim would be addressed. H&R Block declined paying back for their products miscalculation output. I’m sure I’m not the only one that is experiencing this. Please keep an eye out for this type of theft. I’m not using H&R Block’s services ever again - they lost my trust.

Scammy

Awful experience. First of all, I was only able to do my federal thru the app. Second, I had to do the state portion thru web browser, then it tried to force me to choose a ‘tax pro’ that I needed to see in person. The single worth tax experience of ALL TIME.

Horrible app

I’m honestly debating doing my taxes somewhere else because this app is such a pain. It makes me put my password in and then I have to also send a text message or an email with a code and even if I choose and not put my password in and do the email or the text message. It still makes me put my password after. You can’t transfer funds out and I tried to add a linked account four times and it would finally add it and then the next day it would be gone and I would have to add it again. The app just doesn’t make any sense at all and the settings are so bar and horrible. It’s not helpful and then when you try to call customer service it says the hours of operation or 7 AM to 10 PM and even when I’m in between that timeframe, it still hangs up on me.

Doesn’t fully work…

None of the “Learn more” links, or any other links for that matter, open up so you can actually read them. The “Print return” button at the end also doesn’t open. So…. You inevitably have to login to your laptop or login via a web browser outside of the app to download any paperwork. It filed successfully, so 3 stars. But it doesn’t work 100%

Cost to much to file

Had to pay 222 dollars even after a 50 dollar discount

Emerald card who??

I’ve been an HR Block client for many years and never have I ever had more trouble with the Emerald Card than I have had this year. No where in the myBlock app (on my phone) does it say “add card” and when I try the log in for the Emerald Card via HR Block web site, it takes me back to the myBlock app. (on my phone), And NO WHERE on this app is an Emerald Card ‘log in ‘ place , or ‘available balance’, etc. Yes I know, “call the 1800 # on back of card “ , I have & it too, has got me No where. *Will someone PLEASE show me I’m wrong. I really, really want to be wrong. Thank you.

Disappointed

I’ve used this app for several years and this (by far) was the worst experience. Most links didn’t work if I needed more information. Leaving my tax return and coming back to it was a nightmare. I either had to start over or spent a lot of time hitting the back button. I’ve always paid my taxes through the app and this year I couldn’t, which is fine, but it was not clear whether I had paid them. My credit card information was in the system after paying for the service. Was it used to pay federal also? No instruction and I don’t feel confident at all in this service this year.

Horrible

First year filing online with H&R and I’d just like to say I’m never doing it again. I don’t have the money to hire a tax professional but there’s no way to downgrade to file yourself if you accidentally upgrade, the site tells you to call and the bot is useless and gives you false information. I called my local H&R Block and they have no idea how to do anything either! I’m tight on time and already stressed enough, this app (and the site!) did nothing to help accept for make me more upset and frustrated.

Deceptive behaviour

You spend hours filling the forms and then they log you out and demand biometrics for you to access your forms. Phone, email, and any identifiable information is not enough. They also share your data with Google and Meta as per their privacy policy

Literally doesn’t work

H&R Block has proven they don’t have to care about the user experience. And why would they when they’ve built themselves a monopoly? The app renders UI items outside of the screen, making certain functions impossible to use. It constantly logs you out. Etc. All of these positive reviews must be fake.

Federal Return Rejected with No Explanation

My federal return was rejected and HR Block's software refused to show me the IRS rejection code - information the IRS sends to them automatically. Instead I was sent through an endless loop back to a section their own accuracy review had already cleared. With no way to know if the problem was a data error or too many filing attempts, I was forced to mail my return on the April 15 deadline instead of e-filing. I paid for a service that failed me at the worst possible moment. Requesting a refund of my filing fee. Unacceptable.

Noncompliant

We does it freeze every single time I try to click on a link the find info? Why why why

Nimrod

I went into this experience hoping to get some assistance with my 2024 taxes done. The man named Don in the Hawaiian shirt wasn’t able to assist me in any way what so ever. Don was only able to refer me to phone numbers that ultimately lead me nowhere. Don seems too be only able to make light of a situation that to others can be a stressful situation. Dons’ repetitive and undesired jokes made me feel like he didn’t take his job seriously. He was able to talk me into working my 2025 taxes which I was more than capable of doing myself, then charged me 50~% of my return. I will never do business with H&R Block again after about 7 years of my service to you. Dons years of work with H&R Block and especially his time in the service did not show prevalent that day and I doubt his ability to do his job professionally. I truly feel as though your business failed me that day.

All the links for more info don't work

As others have complained you click "what is this?" And nothing happens. Not useful. Will try turbotax app

FaceID Broken

Why is your app broken

Nope

Junk app. Makes me re sign in every single day unless I enable face ID. What year do we live in? At least let me enable ‘keep me signed in’

Waste of time

I never was in love with this product. I kept using it because it had previous years tax info stored. This year, I clicked one box wrong and was informed that I would need to re-enter everything. I am done with this company.

Broken links

The app is decent but every green link does absolutely nothing when you click it. It has made my tax experience significantly longer than it needed to be because I have to go out of my way to go research what something means instead of just simply clicking the link that is supposed to help but doesn’t even open a page. It also forced me to pay $100 to review my investment forms but allowed me to upload them before the paywall. And every time I fixed something after doing my own research on how to fill out the investment forms, it made me go through the credits and penalties spiel about finding them after I already did it. This is going to be my last year using this app. I don’t recommend

Waste of time

Waste of time to download, you have to go to a website anyway, then put in all the same info to finish your return, may as well do it there. It gets ridiculous have to put the same information in multiple times. To top it off, they have your email, photos of your id, and a selfie…be prepared to have your identity sold and be dominated with unwanted emails plus the hackers stealing all that information.

Unusable

Filed solely through the app and had no problems last year. This year I can’t even get pass the login page because it doesn’t detect that I’m still using the same device I’ve had for five years. After entering my password, getting a code to my phone or my email simply doesn’t send anything. The options remain grayed out. Asking for a code to my email as an alternative to logging in just results in an “uh oh error”. Fix this

Garbage

I’ve used this app and service for baby years and this newest showing is straight up garbage. The interface is unintuitive. I had simple question and was passed off to 3 people who didn’t know squat.

Do not use

I tried to file without paying for a tax pro, and my taxes hadn’t even been submitted. The only time they submitted them is when I paid an extra 97.00 for a tax pro. I will never be using H&R Block again. They said TurboTax is way better. If I could give negative stars I would. It’s like they’re forcing you to spend your money.

You and intuit are lobbying dirtbags

I find it absolutely insane how you lot lobby to prevent the IRS from establishing an independent filing FREE service from you, just so you can shove ads in our faces, and make it difficult to downgrade from deluxe after an accidental click. You are parasites and I genuinely hope to be alive when you go under.

SCAM

TL;DR use FreeTaxUsa. writing this as someone who was filing a 1099-NEC. would’ve blew over $200 just to be told i don’t owe anything to the IRS. also this app is god awful. if you have to go back on something during filing, it sends you back to the homepage. every. time. awful app, huge waste of money. all these good reviews are clearly fake. read them. nobody talks like that.

Waste of money.

A system error on their end kept my taxes from being accepted, they said this was common and they could only fix it with the paid edition, I agreed and their advice after two weeks of waiting? Mail it in. The ‘expert’ was nice enough to ask if she could close the case after wasting my time. Had no problem at all with turbo tax for free.

Does not work for the legally blind.

I was able to upload the tax documents for the tax preparer to complete. I was able to pay for the preparation. Nothing else worked. I cannot approve of the tax forms or sign any of the required documents. I am legally blind, and the app does not work well with screen readers. I had the same problem with their software when I first became legally blind in 2012. I wrote H&R block for three years. They never replied or corrected the situation 12 years later. Their app also does not work with screen readers. The only thing I can say is H&R block does not support legally blind retired veterans.

Terrible.

Glitches and didn’t respond to option selections. The same is true across different devices. Will delete the app.

This app caused error on my taxes

I use this app to prepare my taxes and I did not get the credit. I qualify for because it did not give me an option to list my son as a full-time student H&R Block do better. You’re making life hard for everyone

Paid for Service, haven’t received refund.

I paid close to 200 to effectively do my own taxes through H&R Block’s application and I still haven’t received my refund even though it was guaranteed to have zero errors, and was subsequently accepted by the IRS. The H&R tool says my refund is suspiciously over a week delayed. I have also checked the IRS’ tool and it says my refund should be on its way. If I had known there would have been issues, I would have not paid this high of a fee to do my own taxes. I need H&R Block to fix this matter for me please.

No way to get back into account if you’ve changed phones

I have been going in person to file for the last few years so haven’t needed to log in. As such I don’t remember the password. I upgraded my phone since my last login so I’m not on a device it recognizes. When I upgraded I also switched mobile carriers and they weren’t able to port my previous phone number so I don’t have access to the phone number on the account. Not having access to the phone number means I can’t get into the account to change the password because of their garbage two step verification that won’t allow me to ship the text verification code and just answer the security questions that they made me set up for exactly this reason.

Tech support is terrible!

There is a system glitch that would increase my tax liability by several thousand dollars if I didn’t catch it. Three chats and a phone call later no one is able to help, they just tell you to delete your entries and start over, which does not resolve the issue.

Not mobile friendly

Constantly signs out. Web version is loaded into the mobile app. Not truly mobile app. Have to constantly reenter information. I gave up

HOLD REFUNDS

THEY HOLD REFUNDS DO NOT FILE WITH THEM

Crashes at logging

There is nothing more disappointing that an app not having its basic act of login a user together

Watch yall emerald advance

Every day they been adding 2 to 3 dollars daily even after i filed my taxes and only for them to take the agreed amount I been looking into it and I advise y’all to do the same and make sure you screenshot it

Filed without finishing

I use H&R every year to file taxes. This year they apparently changed the process and filed my taxes before I was even finished. Only asked for my husband’s W2, never mine. Didn’t ask for my signature before finishing or a review. Now I have to wait till this is processed and file an amended return, which I have no clue how to do, and wait for another 3months for that to process. I’ll never use this service again. Never even asked me how I wanted my return filed, echeck vs mail, nothing.

Garbage

I want to edit my tax return before submitting it but the app doesn’t let you do that. It makes you complete their steps in their dumbed-down little process.

Hard to navigate

My husband is on his way home from work just to get this done. We have to switch to turbo it keeps locking me out on H&R. I’m trying to joint file with my husband and it’s on his account so I have to use my device when he’s not home to do my end and it’s logging me out and it won’t let me edit pages that I need to go back to and if it does, I can’t figure out how so it’s not easy to navigate I would be done by now if this is turbo my husband chooses H&R Block but he even said that he’s on his way home because he feels it is harder to navigate than it has in previous years