What users complain about in Shopify: Sell. Run a business.

I want my money back

I deleted my account almost a year ago deactivated it and stopped my plan and every month I get billed $5

Glitches in update

The new update is changing tdescriptions in products. It's pulling previous descriptions and adding it to the next product I'm working on..and it's not a duplicate. I have a 1000 pieces I can't go through each one and make sure shopify didn't change it 😭😭😭

THEY WILL STEAL YOUR MONEY

As a business owner collecting over $1.2M a year in revenue through Shopify I would expect better from them. They started holding my payouts originally at a 20% reserve!! Horrible support response from them on that and it caused my business to get extremely behind on inventory and orders. They then reduced it to 10% after the damage was already done and I was extremely behind on inventory!!! Then GUESS WHAT they DISABLED my payments and held over $30k from me just because they felt like it!! No prevention email no heads up, just cya and an automated bot email. DO NOT DO BUSINESS WITH THIS COMPANY. There are so many better alternatives if you’re looking to make serious money. 0/10 company and support.

Fraudulent racketeering. I don't do anything there, and idiots will put a debt on me!

Fraudulent racketeering. I don't do anything there, and idiots will put a debt on me

Missing hamburger menu on iPhone Duo

Love this app and use it daily but missing the hamburger menu on the iPhone Duo version of the app. Please update!

If you are late you can’t cancel

As soon as your bill is overdue you can’t access your subscription to cancel it. So you just keep accruing debt until you can cancel. IT IS RIDCIULOUS

Horrible update

Oct 2026 updates are horrible full if bugs and slows down the app alot.

🚧Do Not Use 🚧 Scams

I paid for items during Christmas and never received a refund after my items never arrived. They make you wait 30 days and then close shop. Absolute scam. No business would survive doing this in a regular store. Go ahead and use it so they can keep paying their excellent legal team and keep the rest.

scam

won’t even let me log into the account i just made? literally took all my info and money and wont let me in the app, is this a glitch?? fix this app

Fix the ffffing bugs!

Still cannot paste on an iPad into the theme code editor. It’s kind of a basic freaking feature to have available to oneself is the ability to copy and paste stuff in an editor. You know we call it editing. Can you guys fix that since it’s been well over a year that it’s been documented?

Cancel all of my subscription

My phone won’t update and Shopify keeps hitting my accounts for 40 dollars I had to cancel all of my accounts to stop the charges and Shopify started hitting another bank account of mine and they were paying Shopify on a locked card, I have not used Shopify all year and I have never made any money, close all of my accounts

October 2026 Update Sucks

They recently released an update that made getting info a lot harder. I used to be able to just click on the order number and copy it if needed. No I can't copy it. Also the tracking numbers don't show up as a clickable link and it also doesn't give me the option to highlight and copy them. So I have to go back and forth between Shopify and Chrome so I can see the tracking number and type it in. Fix the update plz.

Fine until updates

The app is powerful but recent updates have been bad. For example the app’s order screen changed, orders in the list are harder to distinguish from one another, and fewer orders fit on screen. When I open an order, less information fits in the view as well. There should be more separation between orders and a more compact layout for both the list and individual order screens.

Too hard to get support help

No pin or pass word for cloud Auburn store, only a bill! Can not reach anyone to explain why I get charged for a deactivated account.

It’s stupid

I literally signed up and I payed for a subscription then it tells me to verify my id like I don’t wanna and when I try to cancel it says you owe Shopify one dollar and that pisses me off because I can’t cancel unless I pay a dollar

good app, bad for mobile and has fees

overall a good app and easy to use, but it is terribly designed for mobile. some buttons are blocked by the sidekick bar and you can't move it, some pages are clearly desgined with only pc in mind, so you can only read 1/4 of the screen. it also has some fees that you have to watch out for, such as the cut it takes out of every order, and after reaching a certain amount of sales you must switch to subscriptions upwards of 40$. if they optimize it better for mobile it would be a way better experience.

Pages always show error

Am I the only one this happens to? I’ll go to the analytics page or the transfer pages and it’ll show an error message consistently all the time. Makes the app really hard to use. Just wanna look at my analytics and have to go to my admin page to do it. What’s going on?

Supposed to be a simple platform for sellers

I am a young woman and I am relatively tech savvy but I have found Shopify along with the bajillion app extensions to be overly complicated. It just should not be this complex. I’m the person people reach out to when they need technical help — and THIS has me stumped.

terrible app that overcharges

i had canceled my plan and keep charging me and dont let me get in contact with them

Don’t use Shopify

After using Shopify, I’ve gotten some results and made money but when I decided to stop using this app, I deactivated my account and everything but yet I was still needing to pay $105/monthly when I had canceled it before my due date.

Unusable

Shopify holds our sales revenue for 5 business days—essentially a full calendar week—despite confirming our account is in good standing with no holds or issues. Why? Because Shopify’s own automated system imposed the rule. No actual timeframe for when it will change, no appeal process, and support wouldn’t provide a supervisor who could fix it. The answer is basically “keep processing and maybe our system will eventually shorten it.” Which is a great way to run a business.