What users complain about in Onelife Fitness

Worst app

Just when I think this app can’t get worse, it switched my account with my husbands on our phones and not one of the unhelpful people at the gym can tell us how to fix it

Awful can they PLEASE fix this.

Literally doesn’t work can login to my account on website but not app

Constant Failure- fix bugs

This app constantly loses all member check-ins (it’ll go from 60 down to 0) at the facilities, has trouble loading and frequently doesn’t allow you to check in to classes on time.

Worst app… Even worse company

This app is completely useless in every way. I think it was half built and left undone. It doesn’t function right and the worst thing that it does for me is you absolutely cannot turn off notifications in app. It’s not an option. I would not even have the app if there was another way to get access to the gym.

Inconsistent Check In

The app itself is extremely inconsistent with tracking check-ins. There have been multiple times where it hasn’t logged them at all and the counter stays stuck at a previous number or just says zero.

Ok

Ok but lacks support for Apple Wallet. Please add this feature back.

Class calendar needs update

Class calendar is buggy. So difficult to click on the drop down to change locations, and when you do, the class list automatically reverts to the current date despite having clicked on a future date (when already viewing for the original location) without it being obvious too, so you’re looking at incorrect information

Poor App and Needs Improvement

Constant issues with the app. Information displayed is incorrect. The work out count is always off. When brought up to club’s attention, they say “they are aware and working on it” smh

No Apple Watch app?

The app is pretty bare bones and it lacks a corresponding Apple Watch app which forces you to bring your phone into the gym

Do better.

OneLife has the resources to develop a more reliable and user-friendly app. The current version frequently fails to load properly, lacks accuracy, and would greatly benefit from additional features such as workout set/rep, and nutrition tracking. Also the number of workouts logged is ALWAYS wrong. Please do better.

Please

I literally got to the part where I join the subscription but can’t log into my account so I can’t cancel anything and it’s been months please let my soul go satan

Deregistering me from classes!

It’s always a race to sign into certain classes because of high demand; I registered for multiple classes over many days, and, once I get within distance to check into activity it deregisters me from the class and my place in class has already been taken. It’s very frustrating and disappointing; I would like to be able to go to classes, but when I show up on time my spot has already been taken.

Constant problems

It’s terrible, I cannot see the activities to get register. It seems that nobody cares. Awful!

Useless App

This app is useless. I can’t track any workouts, hit milestones, or see any progress. Every time I try to log a workout, it gets stuck on a loading screen. It even shows I haven’t completed any workouts, which is completely wrong. What’s the point of having an app that doesn’t work? I’ll be sure to get a tag to check in so I don’t have to use this useless thing. Why is nobody updating the app? Just get rid of it.

Shorten the home screen title

On the homescreen, the title should just be “Onelife”. “Onelife Fitness” takes up way too much space and looks bad.

Useless

Do the developers even read the reviews? Nothing gets fixed and suggestions don’t get implemented. Only reason people use this app is to sign into the gym or sign up for a class - because we are forced to. Give us a calendar that checks off days we’ve gone to the gym, like LA fitness does. I’m seriously considering going back to LA fitness just because their app is better. Everyone loves checking their calendar or showing it off - it keeps you consistent. All we get is “you’ve gone X days this year” which doesn’t even update immediately and if you fall off the grind for a bit it’s discouraging seeing such a low number later in the year, opposed to getting a fresh reset every month, with the option of viewing your activity month to month.

Androids can’t use checkin function

Hello, I work at a new location in Columbia SC. I’ve noticed that our Android users are unable to check in. The checkin button does not work when pressed.

Can use improvement

The club hours for Old Town are listed incorrectly on the app home page for today which led to me wasting my time going to a closed gym and prompting this review. Also nothing happens when I register for a class and click “add to calendar.” Sometimes while browsing classes they show incorrectly as if for days other than the day you clicked on.

Apple Watch

I wish that this app had an Apple Watch version so I could use it to scan in. I know they have the mini scan cards but I’d prefer not to bring any of that into the gym.

App is useless

I don’t ever write reviews. This needs it. I’ve been told many a times I can cancel my account through app or online account. When you put in the request it goes nowhere. I’ve received multiple penalties for not checking in, when I literally checked in via the app barcode and the front desk. What is the point of this app when nothing actually works and instead you penalize or make your members lives harder. Hire an app developer who knows what they’re doing and fix this.

Class action lawsuit needs to be created.

New app removes ability for clients to view their training session balances. In addition they have a new practice of expiring all sessions after 90 day which is a change in their contract. I have been going to this gym for more than 10 years and it should be illegal to change contact and app to hide their theft of a clients session. There is no way to see any of this detail any longer. Good job some one should have a class action lawsuit against these practices.

App could use a lot of improvements

1. Instead of forcing to add to calendar every time you register, it would be good to have a setting where you can enable and it would automatically add every time for you. 2. The only calendar you can add to is your local iPhone calendar. It would be helpful if more options are given - Google calendar for example 3. The app does not give notifications when registration is open 4. I’m constantly having to force quit and refresh when going in every time to look at what classes are available, to register and to unregister. It should be able to refresh itself 5. It would be nice to be able to reorganize the list to your preference.

Unsanitary Men’s Locker Room

This place does not care about cleaning or ensuring bathrooms are functional. Men’s toilets have been broken for weeks and the floors in the restrooms/locker rooms are horrendously filthy around the bathroom stalls. They are making plenty of money. Do better!! I recommend LA fitness if this place doesn’t get its act together. This comment is specific to the Burke location.

Account not found error

Class instructors are asking us to use the app to sign up for classes since New Year is coming and class sizes may become an issue. However, when I downloaded the app and attempted to sign in, I keep getting error message Account not found. I called my Dawsonville location and was told that I just need to keep trying because the app is having issues. I’ve tried over and over for a couple days now and still have the Account not found error. Frustrating experience. I love the fitness center, but this app needs some help.

Terrible app

This app needs serious work. It’s 2026, not 2010. App is barely functional.