What users complain about in McDonald's

Delivery Scam

0/5 Stars — Terrible Delivery Experience! McDonald’s delivery through their own app has become a complete scam! Out of my last four deliveries, more than 40% of the items I ordered were missing. This is absolutely unacceptable, especially considering the delivery fees and other charges customers pay. To make matters worse, the restaurant never answers the phone when you try to call about missing items. You pay for food you never receive, and there’s no accountability or customer service. This isn’t a one-time mistake anymore. It’s a repeated problem, and McDonald’s needs to take responsibility. Extremely frustrating and disappointing. I would strongly recommend avoiding delivery through the McDonald’s app until they fix these issues.

Update Disaster!

Two straight days of app trying to update!! Every other app did fine this week. Blazing fast internet and update cannot complete. Reply to this bad review equally poor. No case number assigned, then link sent to give more details requires CASE NUMBER to give followup. Real Bozo Move McDonalds! BTW, after I deleted app the updated version downloaded fine.

Good way to save money but app is borderline broken

It has good deals to use like the free fries with any drink deal. But the problem is the app doesn’t run well at all. Freezes up for like 20 seconds on open. Then freezes up when selecting a restaurant/location. And sometimes even glitches your order. Today I went into McDonald’s to use that fries deal and the kiosk inside let me use the app code, then broke when I used my fries deal. (The screen for selecting what size fries after you pick ur drink was completely blank. Couldn’t finish the order) I thought oh cool no biggie I’ll just do it at the register. Only to find out even though no order was placed it still took my fries deal and wanted to make me wait 15 minutes to use another offer. It shouldnt be this difficult to order fast food. just fix the app functionality or let use your deals normally. Don’t force me to use ur broken app or pay 100% more for my order. Literally every other fast food app works fine and doesn’t drain my battery the way this one does Edit: it’s been years with this glitch and it’s still happening to me if I’m stupid enough to try and use the self checkout kiosk. McDonald’s for the love of god fix this app I’m not gunna wait 15 minutes just to be able to place an order at a fast food place

Always glitching.

I have never had a smooth experience with this app, and the structure of the points system is also quite bad only being able to redeem one item for points at a time or using a deal. Better apps like the Chick-fil-A app are reliable and let you stack points with other freebies.

Scum

I will never eat McDonald’s again. I used 5000 points to order through your app. My delivery order was canceled. I never received my points back. I spent probably a hundred dollars on your stupid World Cup meals. I’m going to throw them all in the trash and never support your corporate diabetes again as long as I live.

The app never works.

The app never works. It buffers and never loads.

Zero Accountability, Zero Compassion

I recently had an appalling experience at a McDonald’s location. I was experiencing severe stomach pain and urgently needed to use the restroom, but the staff refused to let me use it unless I placed an order first. I was even threatened that I wouldn’t be allowed to leave without making a purchase. I reported this incident through the McDonald’s app, expecting at least some understanding or a meaningful response. Instead, customer service essentially brushed off my complaint by saying that the restaurant was independently operated and had its own policies. Seriously? Is that McDonald’s idea of customer care? What makes this even more insulting is how McDonald’s advertises itself as a warm, welcoming place where people can enjoy spending time together. What a joke. Those marketing messages feel completely hollow when a customer in genuine physical distress is treated this way. I wasn’t asking for special treatment. I was asking for basic human decency. If McDonald’s is happy to promote its brand nationwide, it should also be willing to take responsibility for how customers are treated under that brand, rather than hiding behind franchise policies. Extremely disappointed in both the restaurant and the corporate customer service response. This experience has completely changed how I view McDonald’s.

Broken Sign In

wouldn’t let me sign in at all , app is messed up , I’ve tried google,apple , and email none work

Laggy, always needs updates

The app is very laggy It also needs to be updated every time I use it? What could possibly be changing codewise that necessitates that lol

Limitations using the app

I used to like this app but recently they have changed their breakfast time inside the app. You cannot order anything relating to breakfast 15 minutes before breakfast is over, which makes no complete sense. Mobile orders should be treated same way that people order inside the store! If anything, it should be easier on the store with more orders versus in store orders because the order automatically goes into the system and not having to be entered by an employee! If you’re gonna change your hours on mobile orders, then make it be known at least, but it makes no sense to me. Why you would limit time to your Mobile orders and your customers ordering through the app! So because I ordered through the mobile app 15 minutes before breakfast is over. I get decline my breakfast from you guys cause I was 15 minutes early. Does that make sense? The most stupidest thing you guys can do I’m sure I’m not the only one upset about that.

Never works

Never works

Trash

THIS APP NEVER WORKS FOR ME EVERY TIME I OPEN IT. ik yall are paying for 5 stars

It’s a decent app, but it’s McDonald’s

And by that I mean they have to go a ruin it with the weirdest limitations on how you order or spend things. No such thing as a cheeseburger happy meal? You have to order a hamburger and add cheese? I suppose that wouldn’t be a huge issue if it wasn’t for the fact that it adds complication to the order that results in a ~80% probability that you’re going to get a hamburger with no cheese. The Monopoly thing is a complete joke also. 7 chance plays on a row with all of them being “no prize this time.” Then finally a 2 month trial for new signups of a streaming service that I already have. Definitely not worth bothering with the Monopoly thing. The effort of peeling and manually entering the codes(I can’t get my iPhone or Pixel to scan them in automatically) isn’t worth it, let alone the extra money you’re encouraged to spend in order to get more game pieces. I do also really wish they’d make ordering a drink more efficient. Why can’t I just choose the drink and then the size instead of scrolling through a list where every single size of every single drink is its own separate item? Literally every other fast food chain has figured this out. Even the Japanese McDonald’s app does it properly! How is it just the American one that is so bad?! At the end of the day there are a lot of deals on the app that you can only get there, so it’s worth putting up with those gripes if you’re absolutely wanting McDonald’s. I just wish they’d didn’t seem to be actively trying to make it more frustrating for customers to give them money.

Breakfast is ALMOST OVER.

Trying to order a breakfast sandwich which is arguably the only thing that tastes somewhat decent when it’s actually made correctly. 1 out of every 10 times. And yet I can’t even place my order. Stop acting like you aren’t the most worthless establishment in the country with garbage product and insane prices. Now you’re time limitations like you’re a real restaurant….

Convoluted mess!

What a mess of an app! Jam everything into the app and make it ugly, and confusing. Added the monopoly disaster to the app that does not scan codes or properly keep track of your free food prizes. I just deleted the whole mess and would never put that back on my phone. Besides… I don’t work for McDonald’s, and an employee can take my order!

Meh

It is constantly taking double points when redeeming. Seems to be no way to get it corrected. Glitches constantly. Definitely gone downhill.

App does not work

App has not worked since update. Nd it’s been over a month. Will not open the order page whether location is always on or only while using.

Terrible app oh my gosh

Refund policy bad for some reason there gps or something is terrible. Just really bad delivery

Constantly broken app

This app is broken. It always is broken. The app does too much and misses the point of the app. Ordering menu items. If the app loads at all, the McDonald's app crashes, refreshes unprompted, forced reinstalls, and overall an exhausting experience. If you want to waste time or gamble for a chance that this app works, you may be disappointed.

ridiculous i can’t use all my points at once

a billion dollar company… why are you so stingy. i spent the money i should be able to use all my points on what i want all at once. shame on mcdonald’s.

Trash

App freezes all the time. Can’t make an order.

Goa is always wrong

Hard to get a refund when app sends food to wrong store. Also needs an update and email account relogin weekly. Sux

Borderline Malware

I recommend that nobody use this app. I ordered two burgers and a Dr Pepper on this app, and when the transaction would normally have gone through, the app told me that it couldn’t charge my account. Unfortunately it DID CHARGE MY ACCOUNT, so I had no order with McDonald’s, but they still remove the money from my account. Wanna know what makes this even more frustrating? What are you supposed to do when this happens? It’s not like GrubHub company. I called the McDonald’s that I ordered from. They said that the charges “ might” be refunded in a couple days, prompting me to call my bank, who immediately removed the charge. So I would just like to know how this app isn’t malware. It advertises that you can order food on it and then it takes your money without an order, leaving almost no trace that the transaction occurred. It’s malware.

Poor App

App never loads. Takes multiple tries to log in.

Trash

Always an issue with the app. Doesn't load, glitches out.

Glitch

Glitchy won’t load deals or points after update

Hate your app

Used to order in my app all the time until you changed it. I hate that the location is necessary. I’ve stopped eating here much and deleted my app.

Awful App Upgrade

Even with McD WiFi, taking forever for app to load