Smart Receipts: Receipt Management App Frustrations
Users are experiencing significant frustration with the app due to issues with receipt management, including the need for manual data entry or costly OCR extraction, and the recurring problem of scanned receipts being lost or stuck in the system. This has led to dissatisfaction and a sense of giving up on the app altogether.
16 different people have complained about this since 24 Jul 2022, most recently on 23 Jul 2026.
No new posts for 113 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 23 Jul 2026.
- “With no prospect for help when it doesn't work I would avoid this app like the plague if I were you”
- “I want to like this app, but it’s SO frustrating.”
- “I’m giving up because this is too annoying.”
16 people in 16 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 16 peopleWhat goes wrong, and for whom
- Who
- 16 people using Smart Receipts: Expenses & Tax
- What goes wrong
- Receipt scanner fails or drops images8 people · 50%
- Update deletes saved receipts and data4 people · 25%
- Customer support is unresponsive or broken3 people · 19%
- Must create report before scanning receipts2 people · 13%
- Since
- 24 Jul 2022 → 23 Jul 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Smart Receipts: Expenses & Tax
- Looking for something else
- 0% want an alternative · 25% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1169%
- Request425%
- About price16%
Sources
16 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 16 still count toward the score.
…the portal. Just wasted a couple of hours trying tk get this to work. With no prospect for help when it doesn't work I would avoid this app like the plague if I were you
Doesn't workSmart Receipts: Expenses & Tax — Has potential but major flaws I want to like this app, but it’s SO frustrating. I uploaded all my receipts from the month and then went to generate a report, but you have to create a report FIRST and then put in your receipts that you want on the report. Seems completely…
Frustrated…e receipt. I ended up adjusting for most scans unless they were tiny. I’m giving up because this is too annoying.
Frustrated…ts: Expenses & Tax — Scan is paid only Was exciting to try this out. Realized you’d have to manually put in every single information, or pay $99/yr for OCR extraction🙄. Better just put your data in excel rather than downloading the app and allow them track your activity and resell it 😊
Manual workSmart Receipts: Expenses & Tax — Garbage App Spent 20 or so minutes struggling to get the app to recognize that I was scanning receipts (the whole point of the app, seems like it shouldn’t be a struggle). After scanning 30 or so receipts, I accidentally misclicked and ‘no’ to scanning a new receipt and instead of…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 22.7 → 24.6 · 15 Oct 2026, 01:00 → 02:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Receipt Management App Frustrations a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 16 different people described it independently, in 16 mentions, the earliest from 24 Jul 2022 and the most recent from 23 Jul 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
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Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Smart Receipts seems to have a recurring issue where scanned receipts get lost or stuck, which is really frustrating for those trying to manage expenses efficiently. We've heard from 15 people about this, and it sounds like it's causing some to give up on the app. How long did it take you to resolve this, and what finally worked for you?