{"data":{"items":[{"id":"461cdbd3-da58-4685-81ff-3c51d0384da7","excerpt":"Smart Receipts: Expenses & Tax — Terrible and can't access support — I paid for the subscription so I could use the scanning feature. It scans two receipts then tells me I have run out and makes me sign in again. I tried to contact support but when trying to log in here it tells me I don't have permission to access the","url":"https://apps.apple.com/gb/app/id905698613?see-all=reviews","role":"pain","weight":0.9188334,"occurredAt":"2023-12-28T10:13:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["doesnt_work","product:Smart Receipts"],"statement":"With no prospect for help when it doesn't work I would avoid this app like the plague if I were you","title":"Smart Receipts: Expenses & Tax — Terrible and can't access support","body":"I paid for the subscription so I could use the scanning feature. It scans two receipts then tells me I have run out and makes me sign in again. I tried to contact support but when trying to log in here it tells me I don't have permission to access the portal. Just wasted a couple of hours trying tk get this to work. With no prospect for help when it doesn't work I would avoid this app like the plague if I were you","authorHash":"6dfdad34020840c8ed7e54897ce4794d","rating":1,"offTopic":false},{"id":"e10d8bf1-6fbf-4e5d-adaf-d7f745c9fe16","excerpt":"Smart Receipts: Expenses & Tax — Has potential but major flaws — I want to like this app, but it’s SO frustrating. I uploaded all my receipts from the month and then went to generate a report, but you have to create a report FIRST and then put in your receipts that you want on the report. Seems completely counterintuit","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.82020956,"occurredAt":"2026-07-04T03:38:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.6514286,"sentiment":-0.42857143,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Smart Receipts"],"statement":"I want to like this app, but it’s SO frustrating.","title":"Smart Receipts: Expenses & Tax — Has potential but major flaws","body":"I want to like this app, but it’s SO frustrating. I uploaded all my receipts from the month and then went to generate a report, but you have to create a report FIRST and then put in your receipts that you want on the report. Seems completely counterintuitive. It is NOT user friendly - you have to click around all over the place even to get back to your receipts if you’ve not put them into a specific report. Developers seem to be inexperienced. I’m on the hunt for an app that actually works for professionals.","authorHash":"cc22a47899e8b4062415873c94ed797e","rating":1,"offTopic":false},{"id":"cf24cebd-143e-429b-b61f-7292c37756ce","excerpt":"Smart Receipts: Expenses & Tax — Hopefully they get there — I found this not intuitive to use. First of all I opened the app, hit the plus button & scanned my 30 receipts, THEN found no way to add them to a report. So then I tried making the report first and adding the receipts by **rescanning**(!) them. Unfortunately ","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.78924847,"occurredAt":"2026-01-29T14:56:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.5890909,"sentiment":-0.27272728,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Smart Receipts"],"statement":"I’m giving up because this is too annoying.","title":"Smart Receipts: Expenses & Tax — Hopefully they get there","body":"I found this not intuitive to use. First of all I opened the app, hit the plus button & scanned my 30 receipts, THEN found no way to add them to a report. So then I tried making the report first and adding the receipts by **rescanning**(!) them. Unfortunately I accidentally hit something on about receipt 18 that pushed me out of the adding receipts process and so all those second scans seemed to be lost as well. Also, the pro version should use the daily exchange rate as a default, not make me hit “pro” on every receipt. The scan & read receipt option seems to struggle finding the white border of the receipt. I ended up adjusting for most scans unless they were tiny. I’m giving up because this is too annoying.","authorHash":"ba573ef1e4a3b21507b822af07ed47b3","rating":2,"offTopic":false},{"id":"7519a83c-fd3b-4fda-8a7e-64d591a6314a","excerpt":"Smart Receipts: Expenses & Tax — Was great once but not anymore — Tax time was easy at one point with this app. Everything is organized and it would take 30-60 minutes to get everything together rather than 3-6 hours. I had a situation 2 years ago where I lost 4-5 months of receipts but gave them the benefit of the dou","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.76452416,"occurredAt":"2026-01-22T20:59:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"feature_request","painScore":0.53931034,"sentiment":-0.44827586,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:Smart Receipts"],"statement":"Between every receipt I’ve scanned in the last 5 years being removed then uploaded again, missing receipts that get stuck in the unattached file spinning for weeks/months and now scanning receipts that say they’ve been scanned and are done…","title":"Smart Receipts: Expenses & Tax — Was great once but not anymore","body":"Tax time was easy at one point with this app. Everything is organized and it would take 30-60 minutes to get everything together rather than 3-6 hours. I had a situation 2 years ago where I lost 4-5 months of receipts but gave them the benefit of the doubt because their support team responded so quickly. But this app has been more nightmare than blessing for the last year. Between every receipt I’ve scanned in the last 5 years being removed then uploaded again, missing receipts that get stuck in the unattached file spinning for weeks/months and now scanning receipts that say they’ve been scanned and are done but are not there. This has been 2 year’s of tax time nightmares. I’ve downloaded several similar apps since and honestly this is the best of all of them. But that’s only when it is working correctly. I’ve lost dozens of receipts that I can’t recover and have gotten rid or and dozens of hours trying to find and rescan receipts into other apps. I have given too much time and have lost too much information to continue on.","authorHash":"32b9352386996b8753e3f7b520dba6c2","rating":2,"offTopic":true},{"id":"83a2c548-2c4c-4b95-b6d8-9e57942d995d","excerpt":"Smart Receipts: Expenses & Tax — Scan is paid only — Was exciting to try this out. Realized you’d have to manually put in every single information, or pay $99/yr for OCR extraction🙄. Better just put your data in excel rather than downloading the app and allow them track your activity and resell it 😊","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pricing","weight":0.7163233,"occurredAt":"2026-03-26T04:43:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"pricing_complaint","painScore":0.36,"sentiment":0,"confidence":0.5267083,"matchedPatterns":["paying_monthly","manual_process","product:Smart Receipts"],"statement":"Realized you’d have to manually put in every single information, or pay $99/yr for OCR extraction🙄.","title":"Smart Receipts: Expenses & Tax — Scan is paid only","body":"Was exciting to try this out. Realized you’d have to manually put in every single information, or pay $99/yr for OCR extraction🙄. Better just put your data in excel rather than downloading the app and allow them track your activity and resell it 😊","authorHash":"386e3305d59574ca4b1dcffb70f4311d","rating":1,"offTopic":false},{"id":"2d396b7c-10c6-4ed0-8053-3280ba4a24f9","excerpt":"Smart Receipts: Expenses & Tax — Garbage App — Spent 20 or so minutes struggling to get the app to recognize that I was scanning receipts (the whole point of the app, seems like it shouldn’t be a struggle).  After scanning 30 or so receipts, I accidentally misclicked and ‘no’ to scanning a new receipt and instead of sa","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-07-23T02:08:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Smart Receipts"],"statement":"Smart Receipts: Expenses & Tax — Garbage App.","title":"Smart Receipts: Expenses & Tax — Garbage App","body":"Spent 20 or so minutes struggling to get the app to recognize that I was scanning receipts (the whole point of the app, seems like it shouldn’t be a struggle).  After scanning 30 or so receipts, I accidentally misclicked and ‘no’ to scanning a new receipt and instead of saving the receipts I already scanned, it just erased everything or didn’t save it. Regardless, pointless app since it can’t do what it’s literally named to do. Definitely not worth the $100 annual subscription.","authorHash":"6e0e03b7cbb22ad62edc59582e7c4352","rating":1,"offTopic":false},{"id":"8f67f5f9-4dc2-4f7d-9128-4dae811efd96","excerpt":"Smart Receipts: Expenses & Tax — Not recommended — It ask me to log in every single time I scan a receipt. Why does it not remember my log in?\nAnother issue is it just recognises the text and auto fill the receipts (name, price…) couple time. I have to key in manually mostly.","url":"https://apps.apple.com/au/app/id905698613?see-all=reviews","role":"request","weight":0.52671665,"occurredAt":"2022-07-24T02:41:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Expenses & receipts","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.38729167,"matchedPatterns":["manual_process","product:Smart Receipts"],"statement":"I have to key in manually mostly.","title":"Smart Receipts: Expenses & Tax — Not recommended","body":"It ask me to log in every single time I scan a receipt. Why does it not remember my log in?\nAnother issue is it just recognises the text and auto fill the receipts (name, price…) couple time. I have to key in manually mostly.","authorHash":"a1740775eb0f8eb5e47103cf23fc8cb2","rating":1,"offTopic":false},{"id":"cf8dd126-bbac-4802-be3f-e1a71bdcae0d","excerpt":"Smart Receipts: Expenses & Tax — Useless — Scanned a bunch and it lost the majority of them, complete waste of time.","url":"https://apps.apple.com/au/app/id905698613?see-all=reviews","role":"pain","weight":0.45748958,"occurredAt":"2026-04-02T02:36:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Expenses & receipts","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.24729167,"matchedPatterns":["waste_of_time","product:Smart Receipts"],"statement":"Scanned a bunch and it lost the majority of them, complete waste of time.","title":"Smart Receipts: Expenses & Tax — Useless","body":"Scanned a bunch and it lost the majority of them, complete waste of time.","authorHash":"0bc22eaecf204138d2ec762aab43fc6b","rating":1,"offTopic":false},{"id":"0499b266-ff5d-4fde-bf46-9af2aaf852d3","excerpt":"Smart Receipts: Expenses & Tax — Update Is Causing Malfunctions — It was great until it updated a few months ago. Since then the “scan receipt” feature doesn’t work at all so I have to input every receipt manually.","url":"https://apps.apple.com/ca/app/id905698613?see-all=reviews","role":"request","weight":0.45293668,"occurredAt":"2025-03-23T19:22:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Expenses & receipts","intent":"problem_report","painScore":0.36,"sentiment":0.6666667,"confidence":0.33304167,"matchedPatterns":["manual_process","product:Smart Receipts"],"statement":"Since then the “scan receipt” feature doesn’t work at all so I have to input every receipt manually.","title":"Smart Receipts: Expenses & Tax — Update Is Causing Malfunctions","body":"It was great until it updated a few months ago. Since then the “scan receipt” feature doesn’t work at all so I have to input every receipt manually.","authorHash":"2a3c8a813ce6346fdac81863f451d78a","rating":2,"offTopic":false},{"id":"6c3427d2-9068-4a8d-b5e9-8544827c9803","excerpt":"Smart Receipts: Expenses & Tax — Unreliable scanning — I have the paid up version of the app and find that it almost always misses out my receipts when I scan them. It means having to re-scan them virtually every time. I’ve emailed the customer care and they don’t respond so it seems they aren’t interested in helping i","url":"https://apps.apple.com/gb/app/id905698613?see-all=reviews","role":"pain","weight":0.42966667,"occurredAt":"2026-03-30T03:00:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.32225,"matchedPatterns":["product:Smart Receipts"],"statement":"Smart Receipts: Expenses & Tax — Unreliable scanning.","title":"Smart Receipts: Expenses & Tax — Unreliable scanning","body":"I have the paid up version of the app and find that it almost always misses out my receipts when I scan them. It means having to re-scan them virtually every time. I’ve emailed the customer care and they don’t respond so it seems they aren’t interested in helping improve the app.","authorHash":"ef4d907a0a1a70ae86da940c4f451170","rating":1,"offTopic":false},{"id":"71ede06f-89cb-47d8-9402-ba91d25aded9","excerpt":"Smart Receipts: Expenses & Tax — Poor response — I have been a pro user for several years. Lately the program has been inserting the wrong of receipts and now dropping the scanned receipt. I have sent 2 emails with no response or help in finding the lost images. Poor way to run a company.","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.3948,"occurredAt":"2025-11-06T21:49:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.282,"matchedPatterns":["product:Smart Receipts"],"statement":"Smart Receipts: Expenses & Tax — Poor response.","title":"Smart Receipts: Expenses & Tax — Poor response","body":"I have been a pro user for several years. Lately the program has been inserting the wrong of receipts and now dropping the scanned receipt. I have sent 2 emails with no response or help in finding the lost images. Poor way to run a company.","authorHash":"f2191d5cd012fbcc4dee911a2e77a7bb","rating":2,"offTopic":false},{"id":"4542adaf-2ad6-4a4b-8059-ba648634dbec","excerpt":"Smart Receipts: Expenses & Tax — Glitches — Several glitches have developed since you produced the last big update. The old version was much better. I now have to triple check figures as the generated report does not reflect the inputs I have made. Please sort!!","url":"https://apps.apple.com/gb/app/id905698613?see-all=reviews","role":"pain","weight":0.36172497,"occurredAt":"2024-11-27T07:33:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.258375,"matchedPatterns":["product:Smart Receipts"],"statement":"Smart Receipts: Expenses & Tax — Glitches.","title":"Smart Receipts: Expenses & Tax — Glitches","body":"Several glitches have developed since you produced the last big update. The old version was much better. I now have to triple check figures as the generated report does not reflect the inputs I have made. Please sort!!","authorHash":"ab17117179b87fd99c0df4e3efe03b2a","rating":1,"offTopic":false},{"id":"6a648fc0-ccc6-4d72-867c-c402c5a47c91","excerpt":"Smart Receipts: Expenses & Tax — Garbage update — I'm deleting the app. After 4 years of using it, I accidentally updated the app and it's completely useless now and they deleted all my pictures of receipts I had for the past two months.","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.3311,"occurredAt":"2026-04-20T21:28:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2365,"matchedPatterns":["product:Smart Receipts"],"statement":"Smart Receipts: Expenses & Tax — Garbage update.","title":"Smart Receipts: Expenses & Tax — Garbage update","body":"I'm deleting the app. After 4 years of using it, I accidentally updated the app and it's completely useless now and they deleted all my pictures of receipts I had for the past two months.","authorHash":"ba102ba4a990f91a6e299ac5a276e477","rating":1,"offTopic":false},{"id":"ddb60440-d508-41bb-ad15-afefad9d1f69","excerpt":"Smart Receipts: Expenses & Tax — Please go back to the old version — For years this app used to be fantastic. I recommended it to all my colleagues. The new update has completely broken it. Please fix it","url":"https://apps.apple.com/gb/app/id905698613?see-all=reviews","role":"request","weight":0.22053334,"occurredAt":"2025-01-10T19:54:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.06666667,"sentiment":-0.16666667,"confidence":0.20675,"matchedPatterns":["product:Smart Receipts"],"statement":"The new update has completely broken it.","title":"Smart Receipts: Expenses & Tax — Please go back to the old version","body":"For years this app used to be fantastic. I recommended it to all my colleagues. The new update has completely broken it. Please fix it","authorHash":"f87d5266eee0acf784bdeb27b76b7995","rating":1,"offTopic":false},{"id":"2aea7c99-cae0-4c12-8631-b6f225261d94","excerpt":"Smart Receipts: Expenses & Tax — App not working — Stuck on a loading animation after clicking scan & prefill","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"pain","weight":0.1494,"occurredAt":"2025-12-25T00:25:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.1245,"matchedPatterns":["product:Smart Receipts"],"statement":"Stuck on a loading animation after clicking scan & prefill","title":"Smart Receipts: Expenses & Tax — App not working","body":"Stuck on a loading animation after clicking scan & prefill","authorHash":"6f19def449cd28b2a1a37943116eacc1","rating":2,"offTopic":false},{"id":"022ca4a7-261e-4e9d-8cba-b89340da760c","excerpt":"Smart Receipts: Expenses & Tax — Was great — Was great.  Now garbage and glitchy.","url":"https://apps.apple.com/us/app/id905698613?see-all=reviews","role":"request","weight":0.10538553,"occurredAt":"2024-12-04T18:15:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.06315789,"sentiment":-0.15789473,"confidence":0.099125,"matchedPatterns":["product:Smart Receipts"],"statement":"Now garbage and glitchy.","title":"Smart Receipts: Expenses & Tax — Was great","body":"Was great.  Now garbage and glitchy.","authorHash":"0d6c31861b59f1d0ec467d1aecba9fad","rating":1,"offTopic":true}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":16}],"total":16}}