Udemy Online Video Courses: Unusable Mobile App Experience
The mobile app experiences significant usability issues, rendering it frustrating and often unusable for users. Common complaints include glitches, poor search functionality, and difficulties accessing purchased content, leading to a preference for using the website instead.
66 different people have complained about this since 28 Nov 2016, most recently on 21 Oct 2026. 1 of them in the last 30 days.
- “Just use the website or if you’re in a real pinch use the web mobile version the App Store version is just garbage.”
- “I can see my purchases on the website, but the app is just garbage.”
- “List of problems of this app is long - keeps crashing, closing unexpectedly, can’t seem to be able to download and keep my courses offline...”
66 people in 66 posts across 1 source · 1 in the last 30 days, 3 in the 30 before
The pain
shares of 66 peopleWhat goes wrong, and for whom
- Who
- 66 people using Udemy Online Video Courses
- What goes wrong
- Videos fail to load or play29 people · 44%
- Offline downloads fail or require internet23 people · 35%
- Purchased courses disappear from My Learning18 people · 27%
- Search function gives errors or crashes4 people · 6%
- Since
- 28 Nov 2016 → 21 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Udemy Online Video Courses
- Looking for something else
- 0% want an alternative · 15% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Used to be good app but now I need a course just to find the courses I have purchased and use the downloads.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint5685%
- Request1015%
Sources
66 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…“working” it is slow or the actual fetching of data is non existent. Just use the website or if you’re in a real pinch use the web mobile version the App Store version is just garbage.
Strong complaintDoesn't workUdemy Online Video Courses — Playback broke The app is broken. Streaming is slow and does not buffer more than 3 seconds on a fast wifi connection. Tapping on navigation and UI buttons is delayed in response causing you to tap again which then registers both taps. Downloading all videos in a module does not work when…
Strong complaintDoesn't work…le time consistently within the past few years with different phones. I can see my purchases on the website, but the app is just garbage.
Strong complaint…Courses — Keeps on Crashing, no access to courses, lost downloads... List of problems of this app is long - keeps crashing, closing unexpectedly, can’t seem to be able to download and keep my courses offline... just poor experience. So what I have lifetime access if I can’t access the content? Nothing compared to…
Udemy Online Video Courses — This app is terrible There are so many bugs when downloading video. It randomly deletes, forgets, needs reauthentication, and just randomly breaks down and will need you to restart device, computer, re download the content or log in again. Sometimes it starts downloads, then says “download…
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 34.0 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Unusable Mobile App Experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 66 different people described it independently, in 66 mentions, the earliest from 28 Nov 2016 and the most recent from 21 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 3 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
Reports covering this opportunity
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The Udemy app seems to struggle with downloading and keeping courses offline, which is a big issue for people who want to learn on the go. We've heard from 51 people about these problems, and it sounds like the website is a more reliable option. If you've switched to using the website instead, did it make accessing your courses any easier?