{"data":{"items":[{"id":"c12e1eca-6995-4c4e-87e7-a7cc64d600c4","excerpt":"Udemy Online Video Courses — Sophisticated theifs — I am furious! Even after cancelling my subscription, they have the audacity to keep charging me, and when I asked a refund, they started playing their infuriating denial game! Their customer service is beyond hopeless!","url":"https://apps.apple.com/au/app/id562413829?see-all=reviews","role":"pain","weight":0.71823835,"occurredAt":"2024-04-15T16:05:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Course platforms","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.38204166,"matchedPatterns":["frustrating","product:Udemy Online Video Courses"],"statement":"Even after cancelling my subscription, they have the audacity to keep charging me, and when I asked a refund, they started playing their infuriating denial game!","title":"Udemy Online Video Courses — Sophisticated theifs","body":"I am furious! Even after cancelling my subscription, they have the audacity to keep charging me, and when I asked a refund, they started playing their infuriating denial game! Their customer service is beyond hopeless!","authorHash":"f4c39ad751e278875d8922e2630459ec","rating":1,"offTopic":false},{"id":"861b91cf-dc99-48da-9b52-4530572dd0cb","excerpt":"Udemy Online Video Courses — Thieves! Charged double, refused to refund! — I bought a course on the mobile app and the price displayed at checkout was $17.99. I checked out and the app charged me $36.98. I immediately contacted support, sent screenshots and they refused a refund.\nThis is their default method of payment","url":"https://apps.apple.com/au/app/id562413829?see-all=reviews","role":"pain","weight":0.56385,"occurredAt":"2024-08-22T13:22:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Course platforms","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.40275,"matchedPatterns":["product:Udemy Online Video Courses"],"statement":"Charged double, refused to refund!.","title":"Udemy Online Video Courses — Thieves! Charged double, refused to refund!","body":"I bought a course on the mobile app and the price displayed at checkout was $17.99. I checked out and the app charged me $36.98. I immediately contacted support, sent screenshots and they refused a refund.\nThis is their default method of payment and they steal money. \nStay away from this app!","authorHash":"a3a5ddb20b3f9a1f97c6c5b373788393","rating":1,"offTopic":false},{"id":"7fe2d25e-efd3-45c2-a864-0d14b9094613","excerpt":"Udemy Online Video Courses — Udemy — I would not recommend to anyone. You get courses taken off you because the person who created the corse broken the rules and you have to contact support for a refund for someone else breaking rules. This should be done automatically. Not anyone’s fault other than person who created ","url":"https://apps.apple.com/gb/app/id562413829?see-all=reviews","role":"pain","weight":0.4712,"occurredAt":"2026-07-25T16:50:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Course platforms","intent":"other","painScore":0.24,"sentiment":-0.6,"confidence":0.38,"matchedPatterns":["product:Udemy Online Video Courses"],"statement":"You get courses taken off you because the person who created the corse broken the rules and you have to contact support for a refund for someone else breaking rules.","title":"Udemy Online Video Courses — Udemy","body":"I would not recommend to anyone. You get courses taken off you because the person who created the corse broken the rules and you have to contact support for a refund for someone else breaking rules. This should be done automatically. Not anyone’s fault other than person who created the course. 1 more thing air play doesn’t work has should on iPhone. It crashes and skips course content all the time","authorHash":"7bc00e564ccb1ab3865e053b66887f4e","rating":1,"offTopic":false},{"id":"b21b9615-91ea-4fc5-a625-5c3f2f717c84","excerpt":"Udemy Online Video Courses — The app charged me twice for the same course — I purchased 2 courses on February 14, one for $14.99 and one for $16.99, there was a glitch in the app during the checkout and, when the transaction was finally processed I was charged $16.99 twice, and the money still has not been returned to ","url":"https://apps.apple.com/us/app/id562413829?see-all=reviews","role":"pain","weight":0.43645,"occurredAt":"2024-05-09T21:29:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Course platforms","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.31175,"matchedPatterns":["product:Udemy Online Video Courses"],"statement":"I purchased 2 courses on February 14, one for $14.99 and one for $16.99, there was a glitch in the app during the checkout and, when the transaction was finally processed I was charged $16.99 twice, and the money still has not been returne…","title":"Udemy Online Video Courses — The app charged me twice for the same course","body":"I purchased 2 courses on February 14, one for $14.99 and one for $16.99, there was a glitch in the app during the checkout and, when the transaction was finally processed I was charged $16.99 twice, and the money still has not been returned to me.","authorHash":"cfb2e11d9a23f23c3eb4d92ee0221fca","rating":1,"offTopic":false},{"id":"52bca61b-9367-44db-89fe-31f83088f671","excerpt":"Mimo: Learn Coding/Programming — Do not believe they will tell you — Do not trust the app that tells you your trial will come to the end. I set it to remind me and it did not £68 gone and no refund due to be been eligible.","url":"https://apps.apple.com/gb/app/id1133960732?see-all=reviews","role":"pain","weight":0.29783332,"occurredAt":"2026-10-04T07:58:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Course platforms","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.223375,"matchedPatterns":["product:Mimo"],"statement":"I set it to remind me and it did not £68 gone and no refund due to be been eligible.","title":"Mimo: Learn Coding/Programming — Do not believe they will tell you","body":"Do not trust the app that tells you your trial will come to the end. I set it to remind me and it did not £68 gone and no refund due to be been eligible.","authorHash":"3cb2b31337d52234d06139a93dc5c5a3","rating":1,"offTopic":false},{"id":"014cfb14-9928-4a9b-aaff-f12479ba2c81","excerpt":"Udemy Online Video Courses — Not Worth It — I like Udemy as a product, but even after requesting a refund last month they still charged me and refuse to refund. For this I wouldn’t use them again","url":"https://apps.apple.com/us/app/id562413829?see-all=reviews","role":"pain","weight":0.27965,"occurredAt":"2024-12-27T18:28:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Course platforms","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.19975,"matchedPatterns":["product:Udemy Online Video Courses"],"statement":"I like Udemy as a product, but even after requesting a refund last month they still charged me and refuse to refund.","title":"Udemy Online Video Courses — Not Worth It","body":"I like Udemy as a product, but even after requesting a refund last month they still charged me and refuse to refund. For this I wouldn’t use them again","authorHash":"d7174d2ea71708822a929509e5716b52","rating":1,"offTopic":false},{"id":"6a76cbda-9f00-4936-8ada-7ba50ccf3202","excerpt":"Udemy Online Video Courses — Refund scam — Doesn't refund me even though I met all the terms to get refunded","url":"https://apps.apple.com/us/app/id562413829?see-all=reviews","role":"pain","weight":0.173075,"occurredAt":"2024-10-25T15:09:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Course platforms","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.123625,"matchedPatterns":["product:Udemy Online Video Courses"],"statement":"Udemy Online Video Courses — Refund scam.","title":"Udemy Online Video Courses — Refund scam","body":"Doesn't refund me even though I met all the terms to get refunded","authorHash":"6c60c6455e0206ba98bbf454a853119f","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7}],"total":7}}